AskNicely

Simple, efficient. It does just what it's meant to do. I have integrated it to slack very quickly and we have our customers answers in real time.

A bit expensive for what it is. But it does the job... Maybe it could have a few more features. :) !

The product was easy to set up, and the interface is friendly to navigate. The surveys are sweet and simple. Just a click in the email browser and the customer is done. There isn't any need for additional feedback unless the customer wants to. In the past we sent out surveys but received very little response. Since we started using Asknicely, we have seen this increase to about 30%. Our customer service experience has improved. We can collect our customer's feedback and address issues directly with them. Asknicely keeps the responses right in the system so you can refer back to them. It saves time for both the customer and the person responding to them.

It is a little bit pricey for both the app survey and email survey compared to similar products. Most of these programs are built for medium to large businesses with an established customer base. The product is suitable for small to medium-sized companies that can manage day-to-day communications with customers. If you want are you going to invest in a product like this you want to make sure that you stay on top of these surveys and address any customer issues quickly.

We get a decent response rate on our NPS survey. The throttling of surveys seems to work well.

It has been very difficult to setup. We needed help at almost every step. But the worst part is that communication with customers through the platform cannot include attachments. So when someone leaves good feedback and you'd like a testimonial with either a photo or video to accompany it, you have to ask for them to email it outside of AskNicely.

Simplicity with deep capabilities if needed. This is a hard balance. Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations.

In order to keep the simplicity, there are some things that become harder to do based on your organization's need for unique organizational element.

Easy to use and set up! Rep was very helpful and explained all of the available features. Rep was also very helpful.

There aren't options to ask more than the NPS question. We can ask follow up questions depending on how we are rated, but we'd ideally like to ask questions around "ease of doing business" etc.