About AskNicely

AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews.

:: Collect customer feedback by email, SMS or on your website
:: Measure NPS by region, event, team, individual, anything.
:: See results in real time on any screen (TV, mobile, CRM, desktop)
:: Empower your teams to respond to customers within deadlines
:: Motivate your teams make every customer experience awesome.

Discover why thousands of people love using AskNicely. Book a demo at asknicely.com

Key benefits of AskNicely

Survey customization
:: Supports Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction (CSAT)
:: Chat style interface
:: Define multiple follow up questions
:: Branching logic

Display formats
:: Real time TV dashboards
:: Staff mobile app for your teams (iPhone & Android)
:: Over 40 pre-built integrations including Salesforce, Slack and Snowflake

Analytics
:: Theme based text analytics
:: Cross-tab comparisons

Response Management
:: Workflow engine
:: Service level agreement reporting

Frontline Coaching Mobile App
:: Personal scorecards
:: Newsfeed and messaging
:: Recognition and coaching
:: Employee feedback

Devices

Business size

S M L

Markets

Canada, United Kingdom, United States

Supported Languages

Arabic, Dutch, English, French, Portuguese

Images

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AskNicely video
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Features

Total features of AskNicely: 60

  • @mentions
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Anonymous Feedback
  • Archiving & Retention
  • CRM
  • Call Reporting
  • Chat/Messaging
  • Communication Management
  • Configurable Workflow
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Alerts
  • Email Distribution
  • Email Marketing
  • Event Triggered Actions
  • Feedback Management
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Predictive Analytics
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Tasks
  • Reporting/Analytics
  • Response Quotas
  • Scheduled / Automated Reports
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Skip Logic
  • Social Media Integration
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Website Integration
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(98)
Value for Money
4,4/5
Features
4,2/5
Ease of Use
4,6/5
Customer Support
4,7/5

Already have AskNicely?

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Showing 5 reviews of 98
Matt B.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Reviewed on 2018/03/29

NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our...

NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.

Pros

We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

Cons

There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.

Adam K.
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good solution to NPS results

Reviewed on 2018/03/07

The ability to know what our customers thought of our service. It gave me the ability to make...

The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Pros

The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop

Cons

The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

Élodie M.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great tool for my to-do list at work

Reviewed on 2018/04/02

Efficiency for my personal tasks and avoiding forgetting some important things.

Efficiency for my personal tasks and avoiding forgetting some important things.

Pros

It helps me organize my tasks at work and never forgive anything.
With the mobile app, I can add anything from anywhere whenever a thought comes to my mind.
I can even add some sub-tasks to one task and I can organize my days with the deadlines.

Cons

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts.
Finally, I would love to share tasks more easily than just assign them to someone.

Sunaina K.
Overall rating
  • Industry: Human Resources
  • Company size: 11-50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just amazing, outstanding customer service - a great product, too!

Reviewed on 2019/12/04

As mentioned above - the net promoter scores we received from our clients were useful in making...

As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!

Pros

- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN]
- was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

Cons

Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.

Jorge L.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Nice, usual as expected

Reviewed on 2018/04/04

Great customer response and make us on track to find out what our users really like and dislike...

Great customer response and make us on track to find out what our users really like and dislike from our product

Pros

it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

Cons

Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

Showing 5 reviews of 98 Read all reviews

AskNicely FAQs

Below are some frequently asked questions for AskNicely.

AskNicely offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Custom pricing based on your individual needs - please contact us to get a quote

We do not have any information about AskNicely features

AskNicely has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

AskNicely supports the following languages:

Arabic, Dutch, English, French, Portuguese

AskNicely supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AskNicely integrates with the following applications:

Freshdesk, Geckoboard, Groove, Help Scout, HubSpot CRM, Intercom, JobAdder, Klipfolio, Mailchimp, Mixpanel, RESULTS.com, Salesforce Sales Cloud, Shopify, Slack, Vonigo, Zapier, Zendesk

AskNicely offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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