Teletrac Navman DIRECTOR is a cloud based fleet management solution designed for companies of all sizes. DIRECTOR offers vehicle tracking, vehicle maintenance and fleet analytics within a single solution. The software uses GPS enabled electronic logging devices (ELD) that allow fleet managers to capture vehicle and driver information in real-time.
The GPS-based vehicle tracking functionality of the software provides users visibility into real-time vehicle location and data. DIRECTOR features include a security module which alerts users in the event of emergencies such as unauthorized vehicle movement, speeding and airbag deployment.
The fleet analytics functionality of the software allows users to leverage vehicle data to create reports on fleet performance. Users can also carry out safety analyses to help the them stay updated on the status of their vehicles.
With the help of a mobile app to track vehicle location, users have full visibility on their fleet activities from any location and are better equipped to make decisions regarding vehicle and fleet management practices.
Have used the software for over 2 years and when it works well, it is great. More often than we would like, we run into issues with credentials, permissions, error messages, etc. that don't have a clear solution. Navigating through the software as an admin on the account is not intuitive at all and requires ongoing communication with the product developers.
The software provides a solution to stay in compliance with the DOT requirements for electronic logs, and manage the drivers and their workloads
There is a lot of backend work that remains a big question mark to the end user. Troubleshooting and navigating through frequent technical hurtles is basically out of the end user's hands. This wouldn't be an issue if support was consistent, prompt, and reliable but that hasn't been the case.
Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.
It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.
Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements.
we have used the GPS system , but when it came time to cancel our service ... ohh god it took us 1 full month just to get a-hold of some one, we have called every single day all of their listed phone numbers , we have e-mailed them countless times , in the end we had to call our bank and put a stop on their automatic billing. Finally after 1 month and something , we have been contacted via e-mail by one of their representatives and they canceled our service providing us a reference cancellation number. after 5 mounts of not using them , guess what , their billing department sends us an open invoice - asking us what is going on and why we are not paying our bills . we were shocked , they are trying to get now money from us for not having in their data base that we have canceled. Immediate we have provided the accounting department of teletrac our "cancellation reference number" and a copy of the e-mail of their representative that have closed our account . She responded its not her problem and we need to speak with the guy that we canceled with. This is how they do business . Btw its 5/23/18 and it has been 2 days of us trying to speak with one of them and take care of that nonsense.
its cheap and the gps system work , other than that very disappointed no other pros for teletrac than those
you can not get a hold of no-one , when you call them , they dont answer , when you e-mail them they dont respond
very bad customer service
DO NOT USE UNLESS YOU DO NOT HAVE ANOTHER CHOICE
I’d give them negative starts if possible due to the amount of lost time and aggravation trying to get units fixed or get them to send us replacement units.
The Samsung units we were issued continuously malfunction. Drivers cannot log in, get logged off randomly. Units bubble out and screens go blank.
Customer service is a joke. They will issue you a case number and then never follow up. They will waste huge amounts of your driver’s time trying to diagnose the issues which they will never have a solution to. You can never get a hold of a manager in order to escalate your issue. Your cases will be randomly closed without any resolutions.
All current customers that are having these issues should file a class action against Teletrac and force them to provide the service that is required or they should be forced to close their doors.
When it works the user interface is not complicated
Tablets malfunction on a regular bases. Customer service is TERRIBLE.
This had been a wonderful experience using this software. I find myself getting caught up on looking at all the features. It really makes me want to look and see where my trucks are and what they are doing. You can zoom in and get a Ariel view and even see what parking spot the truck in is at a truck stop.
Took just a little bit to get use to all the features that you can keep up with the trucks. There is a lot of stuff that the software will do you just have to use it to get use to it.
Contact Teletrac for pricing information.
• Federal approved logbook functionality of the software allows users to fully automate the data entry process.
• DIRECTOR allows users to track the location of the each and every vehicle in their fleet.
• Users can prepare customized reports using the vehicle data to find reasons for fuel wastage thereby optimizing fuel economy.
• DIRECTOR features safety dashboards, driver scorecards and rankings to help encourage and improve driver safety.
• DIRECTOR's DOT compliance module ensures that both vehicles and drivers abide by the legal guidelines
Below are some frequently asked questions for Teletrac Navman DIRECTOR.
Teletrac Navman DIRECTOR offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Teletrac for pricing information.
Teletrac Navman DIRECTOR offers the following features:
Teletrac Navman DIRECTOR has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Teletrac Navman DIRECTOR supports the following languages:
Teletrac Navman DIRECTOR has the following pricing plans:
Teletrac Navman DIRECTOR supports the following devices:
Teletrac Navman DIRECTOR integrates with the following applications:
Dispatch Anywhere, Maxoptra
Teletrac Navman DIRECTOR offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials