Teletrac Navman DIRECTOR

Teletrac Navman DIRECTOR

GPS fleet tracking and automation software

2.8/5 (30 reviews)

Teletrac Navman DIRECTOR Overview

Teletrac Navman DIRECTOR is a cloud based fleet management solution designed for companies of all sizes. DIRECTOR offers vehicle tracking, vehicle maintenance and fleet analytics within a single solution. The software uses GPS enabled electronic logging devices (ELD) that allow fleet managers to capture vehicle and driver information in real-time.

The GPS-based vehicle tracking functionality of the software provides users visibility into real-time vehicle location and data. DIRECTOR features include a security module which alerts users in the event of emergencies such as unauthorized vehicle movement, speeding and airbag deployment.

The fleet analytics functionality of the software allows users to leverage vehicle data to create reports on fleet performance. Users can also carry out safety analyses to help the them stay updated on the status of their vehicles.

With the help of a mobile app to track vehicle location, users have full visibility on their fleet activities from any location and are better equipped to make decisions regarding vehicle and fleet management practices.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom, United States

Supported Languages

English

Teletrac Navman DIRECTOR Reviews

Overall rating
2.8/5
47% positive reviews
7
Excellent
7
Very good
3
Average
1
Poor
12
Terrible
Daniel P.

E-Logs and DOT compliance

Used Daily for 2+ years
Reviewed on 2018/10/09
Review Source: Capterra

Have used the software for over 2 years and when it works well, it is great. More often than we would like, we run into issues with credentials, permissions, error messages, etc. that don't have a clear solution. Navigating through the software as an admin on the account is not intuitive at all and requires ongoing communication with the product developers.

Pros

The software provides a solution to stay in compliance with the DOT requirements for electronic logs, and manage the drivers and their workloads

Cons

There is a lot of backend work that remains a big question mark to the end user. Troubleshooting and navigating through frequent technical hurtles is basically out of the end user's hands. This wouldn't be an issue if support was consistent, prompt, and reliable but that hasn't been the case.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Jesse C.

We have had an awful experience overall…

Used Daily for 2+ years
Reviewed on 2019/08/05
Review Source: SoftwareAdvice

We have had an awful experience overall…
We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years.

Pros

Nothing - it has had literally zero benefit

Cons

We have had an awful experience overall…
We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Manny P.

Great Vehicle Tracking Software

Used Daily for 2+ years
Reviewed on 2018/03/09
Review Source: Capterra

Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.

Pros

It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.

Cons

Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Victor Y.

Very disappointed of the team members

Used Daily for 1+ year
Reviewed on 2018/05/23
Review Source: SoftwareAdvice

we have used the GPS system , but when it came time to cancel our service ... ohh god it took us 1 full month just to get a-hold of some one, we have called every single day all of their listed phone numbers , we have e-mailed them countless times , in the end we had to call our bank and put a stop on their automatic billing. Finally after 1 month and something , we have been contacted via e-mail by one of their representatives and they canceled our service providing us a reference cancellation number. after 5 mounts of not using them , guess what , their billing department sends us an open invoice - asking us what is going on and why we are not paying our bills . we were shocked , they are trying to get now money from us for not having in their data base that we have canceled. Immediate we have provided the accounting department of teletrac our "cancellation reference number" and a copy of the e-mail of their representative that have closed our account . She responded its not her problem and we need to speak with the guy that we canceled with. This is how they do business . Btw its 5/23/18 and it has been 2 days of us trying to speak with one of them and take care of that nonsense.

Pros

its cheap and the gps system work , other than that very disappointed no other pros for teletrac than those

Cons

you can not get a hold of no-one , when you call them , they dont answer , when you e-mail them they dont respond
very bad customer service

Rating breakdown

Value for Money
Ease of Use
Customer Support

Matt L.

Horrible experience

Used Daily for 2+ years
Reviewed on 2019/02/20
Review Source: SoftwareAdvice

DO NOT USE UNLESS YOU DO NOT HAVE ANOTHER CHOICE
I’d give them negative starts if possible due to the amount of lost time and aggravation trying to get units fixed or get them to send us replacement units.
The Samsung units we were issued continuously malfunction. Drivers cannot log in, get logged off randomly. Units bubble out and screens go blank.
Customer service is a joke. They will issue you a case number and then never follow up. They will waste huge amounts of your driver’s time trying to diagnose the issues which they will never have a solution to. You can never get a hold of a manager in order to escalate your issue. Your cases will be randomly closed without any resolutions.
All current customers that are having these issues should file a class action against Teletrac and force them to provide the service that is required or they should be forced to close their doors.

Pros

When it works the user interface is not complicated

Cons

Tablets malfunction on a regular bases. Customer service is TERRIBLE.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Teletrac Navman DIRECTOR Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Teletrac for pricing information.

Teletrac Navman DIRECTOR Features

  • Activity Dashboard
  • Activity Tracking
  • Monitoring
  • Real Time Reporting

  • API
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Teletrac Navman DIRECTOR

Key features of Teletrac Navman DIRECTOR

  • API Support
  • Assign vehicle tasks
  • Customer form builder
  • Dashboard summary Report
  • Dispatch Management
  • Driver Management
  • Driver scorecards
  • Maintenance & fuel reports
  • Mileage Tracking
  • Provides permissions to access different sections
  • Street view mapping
  • Track vehicle lcoation
  • Trip logs
  • Vehicle & trip reports
  • Vehicle & trip reports
  • Vehicle events

Benefits

• Federal approved logbook functionality of the software allows users to fully automate the data entry process.

• DIRECTOR allows users to track the location of the each and every vehicle in their fleet.

• Users can prepare customized reports using the vehicle data to find reasons for fuel wastage thereby optimizing fuel economy.

• DIRECTOR features safety dashboards, driver scorecards and rankings to help encourage and improve driver safety.

• DIRECTOR's DOT compliance module ensures that both vehicles and drivers abide by the legal guidelines

Teletrac Navman DIRECTOR FAQs

Below are some frequently asked questions for Teletrac Navman DIRECTOR.

Q. What type of pricing plans does Teletrac Navman DIRECTOR offer?

Teletrac Navman DIRECTOR offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Teletrac for pricing information.

Q. What are the main features of Teletrac Navman DIRECTOR?

Teletrac Navman DIRECTOR offers the following features:

  • API Support
  • Assign vehicle tasks
  • Customer form builder
  • Dashboard summary Report
  • Dispatch Management
  • Driver Management
  • Driver scorecards
  • Maintenance & fuel reports
  • Mileage Tracking
  • Provides permissions to access different sections
  • Street view mapping
  • Track vehicle lcoation
  • Trip logs
  • Vehicle & trip reports
  • Vehicle & trip reports
  • Vehicle events

Q. Who are the typical users of Teletrac Navman DIRECTOR?

Teletrac Navman DIRECTOR has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Teletrac Navman DIRECTOR support?

Teletrac Navman DIRECTOR supports the following languages:

English

Q. What type of pricing plans does Teletrac Navman DIRECTOR offer?

Teletrac Navman DIRECTOR has the following pricing plans:

Subscription

Q. Does Teletrac Navman DIRECTOR support mobile devices?

Teletrac Navman DIRECTOR supports the following devices:

iPhone

Q. What other apps does Teletrac Navman DIRECTOR integrate with?

Teletrac Navman DIRECTOR integrates with the following applications:

Dispatch Anywhere, Maxoptra, Stream Go

Q. What level of support does Teletrac Navman DIRECTOR offer?

Teletrac Navman DIRECTOR offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials