eTapestry

Fundraising management software for non-profits

3,8 /5 (202 reviews) Write a Review!

eTapestry Overview

What is eTapestry?

eTapestry is a cloud based donor and fund management software designed for small and medium sized nonprofit organizations. eTapestry offers multi-channel campaign management, website development, and donation, event and fundraising management functionalities within a suite.

eTapestry features multi-channel fundraising that enables users to manage all online channels such as email, website and social media communication from within a single solution. Users can design and execute their email and social marketing campaigns and measure their performance using the eTapestry reports and dashboard.

A key function of eTapestry is the “Social Media Finder” that allows users to find and track social media accounts using the eTapestry accounts. This enables users to enrich their database by providing additional social media information to their donor accounts. Users can also engage in direct communication with donors and prospects using their social media information.

With an inbuilt integrated payment processing module for processing online payments (credit card and Automated Clearing House transactions), users are able to execute all fundraiser processes from a single solution and are better equipped to make decisions regarding fundraiser management practices.

eTapestry Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

$99/month for fewer than 1,000 constituent records, includes all eTapestry functionality, implementation services and basic data conversion


eTapestry Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

eTapestry's data health scorecards ensure data quality
eTapestry's Do-It-Yourself online donation forms
eTapestry offers integrated email marketing tools
eTapestry's dashboard reporting
Personal profile of a donor on eTapestry
Create ad-hoc queries on eTapestry
eTapestry video eTapestry screenshot: eTapestry's data health scorecards ensure data quality eTapestry screenshot: eTapestry's Do-It-Yourself online donation forms eTapestry screenshot: eTapestry offers integrated email marketing tools eTapestry screenshot: eTapestry's dashboard reporting eTapestry screenshot: Personal profile of a donor on eTapestry eTapestry screenshot: Create ad-hoc queries on eTapestry

eTapestry Reviews

eTapestry Reviews

Overall rating
3,8
/
5
Excellent
72

Very good
73

Average
34

Poor
14

Terrible
9

Value for Money
3,6
Features
3,7
Ease of Use
3,5
Customer Support
4
72% recommended this app
Amber B.

eTapestry Customer Support

I was hired at Neighborhood Healthcare 3 weeks before its largest fundraiser of the year. I needed to learn eTapestry quickly to accurately update the database with event purchases and I needed my data entry to be fast. Customer support was my go-to, they answered questions over their chat module, emailed me white papers on best practices, and shared detailed instructions on how to be most efficient with our database.


Dalena M.

New to eTap, not to CRM

Creating an all in one database for donors and subscribers is very important as we grow. We grew from 1 to five employees overnight and so getting "organized" was essential.


Mandy S.

Great Donor Software

The support team at eTapestry is very helpful and having live chat is great. eTapestry has freed so much of our time and helping streamline our processes.


Amber H.

Good for Database Management, Poor Communications Tools

I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.


Narelle C.

Great for the price

The software delivered what we needed it to and was sufficient for our requirements.


Amber B.
Industry: Hospital & Health Care
Company size: 501-1 000 Employees

eTapestry Customer Support

Reviewed on 2016/04/27
Review Source: GetApp

I was hired at Neighborhood Healthcare 3 weeks before its largest fundraiser of the year. I needed to learn eTapestry quickly to accurately update the database with event purchases and I needed my data entry to be fast. Customer support was my go-to, they answered questions over their chat module, emailed me white papers on best practices, and shared detailed instructions on how to be most efficient with our database.

Pros

Customer service was fast, knowledgeable, and respectful. I never felt like I was asking a dumb question and they always had an answer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Dalena M.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

New to eTap, not to CRM

Used Daily for 1-5 months
Reviewed on 2019/08/13
Review Source: SoftwareAdvice

Creating an all in one database for donors and subscribers is very important as we grow. We grew from 1 to five employees overnight and so getting "organized" was essential.

Pros

I love the ease of functionality in finding and creating accounts. I like the connection with Blackbaud Merchant Services for an all in one platform.

Cons

The start-up was a little too long and delayed our business plan. Also, queries and forms are not necessarily intuitive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Mandy S.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Great Donor Software

Used Daily for 2+ years
Reviewed on 2020/10/13
Review Source: Capterra

The support team at eTapestry is very helpful and having live chat is great. eTapestry has freed so much of our time and helping streamline our processes.

Pros

Easy to create user defined fields to fit the needs of my organization. eTapestry is a great tool for volunteer tracking, event tracking, donation tracking, and in-Kind tracking. Having one tool for all of those categories is very helpful.

Cons

Queries and Reports are not the easiest to pull. I know that the queries can do so much more - but they are the hardest to manipulate to get the information needed for reporting purposes. Also - it would be nice to have some way to assign users their city specific donors. As we are in multiple cities - the user access is very limited. It is almost either they can see and do everything or not do anything. There needs to be more user categories. And as we expand to other cities - I don't feel like eTapestry grows enough with us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Amber H.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Good for Database Management, Poor Communications Tools

Used Daily for 1-5 months
Reviewed on 2016/11/14
Review Source: SoftwareAdvice

I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.

Pros

Entire system is very easy to learn no matter the experience level
Managing donor records and online gifts is very easy
Reporting and query tools are easy to use even for those without a lot of experience building queries
clean, user-friendly interface
excellent customer support
simple data entry & gift processing
online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design
easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes
eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished
communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options
as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks
while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Narelle C.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Great for the price

Used Weekly for 1+ year
Reviewed on 2020/07/15
Review Source: Capterra

The software delivered what we needed it to and was sufficient for our requirements.

Pros

The ability to have recurring donors processed automatically and securly is very important and Etapestry delivered this. The program is able to track donations to specific projects and fundraising programs. Handles EOFY receipts well.

Cons

It was difficult sometimes to get the information you required out of the program without specific training.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,5/10
Based on 202 user ratings
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eTapestry Pricing

eTapestry Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

$99/month for fewer than 1,000 constituent records, includes all eTapestry functionality, implementation services and basic data conversion

$99/month for fewer than 1,000 constituent records, includes all eTapestry functionality, implementation services and basic data conversion

Value for Money
3,6/5
Based on 202 user ratings
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eTapestry Features

eTapestry Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
3,7/5
Based on 202 user ratings
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Categories

Additional information for eTapestry

Additional information for eTapestry

Key features of eTapestry

  • Campaign management
  • Dashboard of data
  • Donor database
  • Electronic payment options
  • Email marketing
  • Event management
  • Gift management
  • Manages various forms
  • Matching donations
  • Mobile donations
  • Online donations
  • Receipt generation
  • Scorecard of donors
  • Users can login through mobiles

Benefits

eTapestry is a comprehensive solution that helps nonprofits manage all fundraiser and donor management processes.

eTapestry features “eTapestry Mobile” which enables users to access donor information remotely from their smartphones.

The event management functionality of the software allows users to manage online tickets, sales and event merchandising.

eTapestry's “Social Media Finder” allows users to find and track social media accounts using eTapestry accounts.

Users can manage online payments with the help of eTapestry's integrated payment functionality.

eTapestry FAQs

eTapestry FAQs

Below are some frequently asked questions for eTapestry.

Q. What type of pricing plans does eTapestry offer?

eTapestry offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Available

$99/month for fewer than 1,000 constituent records, includes all eTapestry functionality, implementation services and basic data conversion

Q. What are the main features of eTapestry?

eTapestry offers the following features:

  • Campaign management
  • Dashboard of data
  • Donor database
  • Electronic payment options
  • Email marketing
  • Event management
  • Gift management
  • Manages various forms
  • Matching donations
  • Mobile donations
  • Online donations
  • Receipt generation
  • Scorecard of donors
  • Users can login through mobiles

Q. Who are the typical users of eTapestry?

eTapestry has the following typical customers:

Small Business, Non Profit, Mid Size Business

Q. What languages does eTapestry support?

eTapestry supports the following languages:

English

Q. What type of pricing plans does eTapestry offer?

eTapestry has the following pricing plans:

Subscription

Q. Does eTapestry support mobile devices?

We do not have any information about what devices eTapestry supports

Q. What other apps does eTapestry integrate with?

eTapestry integrates with the following applications:

Facebook, Fundraise Up, Greater Giving Event Software, Workato, eCoordinator

Q. What level of support does eTapestry offer?

eTapestry offers the following support options:

FAQs, Forum, Online Support, Knowledge Base, Phone Support, Video Tutorials