Blackbaud eTapestry

Fundraising management software for non-profits

About Blackbaud eTapestry

eTapestry is a cloud based donor and fund management software designed for small and medium sized nonprofit organizations. eTapestry offers multi-channel campaign management, website development, and donation, event and fundraising management functionalities within a suite.

eTapestry features multi-channel fundraising that enables users to manage all online channels such as email, website and social media communication from within a single solution. Users can design and execute their email and social marketing campaigns and measure their performance using the eTapestry reports and dashboard.

A key function of eTapestry is the “Social Media Finder” that allows users to find and track social media accounts using the eTapestry accounts. This enables users to enrich their database by providing additional social media information to their donor accounts. Users can also engage in direct communication with donors and prospects using their social media information.

With an inbuilt integrated payment processing module for processing online payments (credit card and Automated Clearing House transactions), users are able to execute all fundraiser processes from a single solution and are better equipped to make decisions regarding fundraiser management practices.

Key benefits of Blackbaud eTapestry

eTapestry is a comprehensive solution that helps nonprofits manage all fundraiser and donor management processes.

eTapestry features “eTapestry Mobile” which enables users to access donor information remotely from their smartphones.

The event management functionality of the software allows users to manage online tickets, sales and event merchandising.

eTapestry's “Social Media Finder” allows users to find and track social media accounts using eTapestry accounts.

Users can manage online payments with the help of eTapestry's integrated payment functionality.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Images

eTapestry's data health scorecards ensure data quality
eTapestry's Do-It-Yourself online donation forms
eTapestry offers integrated email marketing tools
eTapestry's dashboard reporting
Personal profile of a donor on eTapestry
Create ad-hoc queries on eTapestry
View 7 more
Blackbaud eTapestry video
Blackbaud eTapestry screenshot: eTapestry's data health scorecards ensure data quality Blackbaud eTapestry screenshot: eTapestry's Do-It-Yourself online donation forms Blackbaud eTapestry screenshot: eTapestry offers integrated email marketing tools Blackbaud eTapestry screenshot: eTapestry's dashboard reporting Blackbaud eTapestry screenshot: Personal profile of a donor on eTapestry Blackbaud eTapestry screenshot: Create ad-hoc queries on eTapestry

Features

Total features of Blackbaud eTapestry: 28

  • API
  • Activity Dashboard
  • Alumni Management
  • Auction Management
  • Authentication
  • CRM
  • Campaign Management
  • Contribution Tracking
  • Donor Discovery
  • Donor Management
  • Drip Campaigns
  • Electronic Payments
  • Event Management
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Grant Management
  • Member Database
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Payment Processing
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Social Media Integration
  • User Management
  • Volunteer Management

Alternatives

Bloomerang

4,7
#1 Alternative to Blackbaud eTapestry
Bloomerang is a fundraising software and database to help nonprofits of all sizes to reach, engage and retain donors

DonorPerfect

4,5
#2 Alternative to Blackbaud eTapestry
No matter the size or sector, thousands of nonprofits use DonorPerfect to optimize their fundraising and track donation...

Neon CRM

4,4
#3 Alternative to Blackbaud eTapestry
Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and...

CharityEngine

3,9
#4 Alternative to Blackbaud eTapestry
CharityEngine all-in-one CRM is designed to grow & scale Nonprofits of all sizes. Get the best-in-breed tech,...

Reviews

Overall rating

3,8 /5
(209)
Value for Money
3,6/5
Features
3,7/5
Ease of Use
3,5/5
Customer Support
4/5

Already have Blackbaud eTapestry?

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Showing 5 reviews of 209
Amber B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

eTapestry Customer Support

Reviewed on 2016/04/27

I was hired at Neighborhood Healthcare 3 weeks before its largest fundraiser of the year. I needed...

I was hired at Neighborhood Healthcare 3 weeks before its largest fundraiser of the year. I needed to learn eTapestry quickly to accurately update the database with event purchases and I needed my data entry to be fast. Customer support was my go-to, they answered questions over their chat module, emailed me white papers on best practices, and shared detailed instructions on how to be most efficient with our database.

Pros

Customer service was fast, knowledgeable, and respectful. I never felt like I was asking a dumb question and they always had an answer.

Dalena M.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New to eTap, not to CRM

Reviewed on 2019/08/13

Creating an all in one database for donors and subscribers is very important as we grow. We grew...

Creating an all in one database for donors and subscribers is very important as we grow. We grew from 1 to five employees overnight and so getting "organized" was essential.

Pros

I love the ease of functionality in finding and creating accounts. I like the connection with Blackbaud Merchant Services for an all in one platform.

Cons

The start-up was a little too long and delayed our business plan. Also, queries and forms are not necessarily intuitive.

Cherylyn M.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

eTapestry Great for Small to Mid size Nonprofits

Reviewed on 2021/04/06

Appreciate the pricing for this tool to track and manage our donors. Highly recommend for small and...

Appreciate the pricing for this tool to track and manage our donors. Highly recommend for small and mid-size nonprofits. Easy to learn.

Pros

Flexibility of donor records is important and works well. Tagging donors in multiple different ways always our nonprofit to track and communicate in ways that are important to the donor.

Cons

Would like to see improvement in the communications features - templates are clunky to work with and designing own templates is challenging. We end up creating image in outside tool and then import it in.

Amber H.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good for Database Management, Poor Communications Tools

Reviewed on 2016/11/14

I have been working in communications and development for non-profit organizations for more than 15...

I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.

Pros

Entire system is very easy to learn no matter the experience level
Managing donor records and online gifts is very easy
Reporting and query tools are easy to use even for those without a lot of experience building queries
clean, user-friendly interface
excellent customer support
simple data entry & gift processing
online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design
easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes
eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished
communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options
as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks
while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Kerrie H.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Etapstry by Blackbaud

Reviewed on 2021/02/19

Etapestry was a Cadillac and we only needed a Ford Escort at the time. Great for large nonprofits,...

Etapestry was a Cadillac and we only needed a Ford Escort at the time. Great for large nonprofits, more than what's needed for small ones.

Pros

Central location for donor information and donations. Donors could log in to make changes to their donations and profile info so expired credit cards were not an issue.

Cons

It was hard to learn. So many features that we were unable to use them all. It was expensive for our needs. Couldn't create an email or newsletter within it at the time we used it.

Showing 5 reviews of 209 Read all reviews

Blackbaud eTapestry FAQs

Below are some frequently asked questions for Blackbaud eTapestry.

Blackbaud eTapestry offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$99/month for fewer than 1,000 constituent records, includes all eTapestry functionality, implementation services and basic data conversion

We do not have any information about Blackbaud eTapestry features

Blackbaud eTapestry has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Blackbaud eTapestry supports the following languages:

English

Blackbaud eTapestry supports the following devices:

Blackbaud eTapestry integrates with the following applications:

Facebook

Blackbaud eTapestry offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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