iorad

Create application instructions and step-by-step tutorials

4,7 /5 (33 reviews) Write a Review!

iorad Overview

What is iorad?

iorad provides a simple solution for creating guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application. Users can train employees on how to use the apps that power their organization or provide customers with guided tutorials on using a product, without ever having to manually take a screenshot.

iorad captures everything the user does inside the capture frame and automatically breaks it down into step-by-step instructions. It knows where the actions took place, highlights them, and creates editable text instructions based on what the user clicked on. All text can be translated instantly with Google Translate by selecting a language from the list within the platform.

The live preview mode shows creators exactly what users will see and experience during the tutorial. iorad accommodates different learning styles by including methods such as simple to follow outlined steps, a hard copy printout, and the interactive ‘try steps’ mode which allows users to click-along and practice while following the directions. There is also a mobile version for users who are on-the-go and tutorial creators can preview how they will appear on a mobile screen.

Tutorials can be converted into a .pdf file for those who want to have the instructions printed on paper. All tutorials are automatically stored onto the iorad cloud, so users can copy and share the link or embed it on a website directly, with no uploading involved. Make a youtube video or link the tutorial to an integrated customer support platform such as Zendesk, Freshdesk, or Atlassian.

iorad Overview

Pricing

Starting from
US$100,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free Unlimited Public Plan: Create unlimited public tutorials & share them with the world.
Starter Plan: $100/mo. Includes the mask tool and the ability to set viewing permissions: Public, Unlisted, Embed Only, or Invite Only.
Professional Plan: $400/mo. Everything in Starter plus a branded player & analytics dashboard, unlimited text-to-speech and audio, tutorial export as video or document, and premium integrations with Salesforce & Slack.
Company Plan: $3200/mo. Everything in Professional plus the power of live. Live tutorials are contextual based on the URL so employees can create, share & learn app knowledge instantly forming a powerful knowledge loop inside your company.
Enterprise Plan: Contact vendor for pricing. Everything in the Professional plan plus self host/LMS integration, dedicated server & subdomain, branded private extension, custom feature development, tracking & completion, and Single Sign On.


iorad Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

DESKTOP OR WEB - IT’S AUTOMAGICAL. Perform the task, Stop capture, let iorad do the rest.
DESKTOP OR WEB - IT’S AUTOMAGICAL. Perform the task, Stop capture, let iorad do the rest.
Auto generated step text
iorad identifies every action and automatically generates highlighted screenshots with step-by-step instructions.
Activate your own Help Center
One stop shop where your users can access help for all the applications that run your business.
Learning inside the app
Deliver help to your users while they are actually in the application.
Learning inside the app
Deliver help to your users while they are actually in the application.
Created in under 2 minutes using iorad. 

𝐌𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐌𝐨𝐝𝐞𝐬
Try it, View it, Watch it, Print it, Do it

Google translate text into 99 languages

𝐏𝐥𝐚𝐲𝐬 𝐨𝐧 𝐚𝐥𝐥 𝐝𝐞𝐯𝐢𝐜𝐞𝐬
Desktop, Mobile, Tablet
Auto generated step text
iorad identifies every action and automatically generates highlighted screenshots with step-by-step instructions.
iorad video iorad screenshot: DESKTOP OR WEB - IT’S AUTOMAGICAL. Perform the task, Stop capture, let iorad do the rest. iorad screenshot: DESKTOP OR WEB - IT’S AUTOMAGICAL. Perform the task, Stop capture, let iorad do the rest. iorad screenshot: Auto generated step text
iorad identifies every action and automatically generates highlighted screenshots with step-by-step instructions. iorad screenshot: Activate your own Help Center
One stop shop where your users can access help for all the applications that run your business. iorad screenshot: Learning inside the app
Deliver help to your users while they are actually in the application. iorad screenshot: Learning inside the app
Deliver help to your users while they are actually in the application. iorad screenshot: Created in under 2 minutes using iorad. 

𝐌𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐌𝐨𝐝𝐞𝐬
Try it, View it, Watch it, Print it, Do it

Google translate text into 99 languages

𝐏𝐥𝐚𝐲𝐬 𝐨𝐧 𝐚𝐥𝐥 𝐝𝐞𝐯𝐢𝐜𝐞𝐬
Desktop, Mobile, Tablet iorad screenshot: Auto generated step text
iorad identifies every action and automatically generates highlighted screenshots with step-by-step instructions.

iorad Reviews

iorad Reviews

Overall rating
4,7
/
5
Excellent
22

Very good
11

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,8
Customer Support
5
100% recommended this app
James B.

Easy, professional training in minutes.

We have a very limited team to support our Salesforce instance of over 300 sales users in Canada. This has freed us up to not have to screenshare and walk users through some standard issues frequently, we can just direct them to our training library and keep moving on improvements!


Weston Z.

Creating training takes minutes

The support is amazing. They answer very quickly and have been very helpful. They also get bugs fixed very fast. They are a great company to work with.


Julien T.

Good Tool

Great! I think it is a tool with great potential.


Nathan C.

Game Changer for Documenting Processes

Using iorad has been a time and cost saver from me and my company. Letting us document our best practices and general processes in a very detailed and clear way. It is easy to share and follow the instructions that you create.


Nir M.

Easy tutorial creator - big time saver

I use iorad in the help article for our clients and for internal training.
The clients love it, and it is used as an example to the quality of the self-hep part of the software.


James B.
Industry: Construction
Company size: 10 000+ Employees

Easy, professional training in minutes.

Used Weekly for 6-12 months
Reviewed on 2019/06/14
Review Source: Capterra

We have a very limited team to support our Salesforce instance of over 300 sales users in Canada. This has freed us up to not have to screenshare and walk users through some standard issues frequently, we can just direct them to our training library and keep moving on improvements!

Pros

iorad makes it incredibly easy to create training videos or walk-throughs that users can experience at their own pace. As someone who has previously recorded screen-capture videos with over voice, I can say that this is 1000 times easier and more professional. The ability to tweak and update training as we need is excellent.

Cons

Not really a dislike, but it would be nice to have the ability to have the training be read in French during the walk-through.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Weston Z.
Industry: Religious Institutions
Company size: 1 001-5 000 Employees

Creating training takes minutes

Used Weekly for 6-12 months
Reviewed on 2020/07/30
Review Source: Capterra

The support is amazing. They answer very quickly and have been very helpful. They also get bugs fixed very fast. They are a great company to work with.

Pros

This makes making trainings very quick. I love that it automates making trainings in the way people learn, video, interactive, reading. This use to take hours to create trainings that fit this. I love the automated voice overs. The voices sound pretty good for being automated. It is easy to use and create trainings. Our users love to use these trainings. I love that the user doesn't have to download anything to view the trainings.

Cons

The latest release moved a lot of things around which makes it a little harder to use. I wish the language pack was included in the business pricing. It is very expensive and we have had to do a lot of work to translate our trainings. Sometimes it doesn't capture what you need and you have to go back. The pricing gets expensive fast.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Julien T.
Industry: Management Consulting
Company size: 2-10 Employees

Good Tool

Used Daily for 1-5 months
Reviewed on 2019/06/28
Review Source: Capterra

Great! I think it is a tool with great potential.

Pros

It is user friendly.
It brings a real value added in the step by step exercise. It is time saving, resources saving, and it restrains the error percent.

Cons

It can improve in terms of features.
it is not stable (I guess it is for a moment : still improving). But be more careful and inform users in advance, so they can save work.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Nathan C.
Industry: Railroad Manufacture
Company size: 11-50 Employees

Game Changer for Documenting Processes

Used Weekly for 6-12 months
Reviewed on 2020/07/30
Review Source: Capterra

Using iorad has been a time and cost saver from me and my company. Letting us document our best practices and general processes in a very detailed and clear way. It is easy to share and follow the instructions that you create.

Pros

I like that it records every click, scroll, and key stroke; while taking screen shots with the highlighted area where the action occurred. If I was to try and recreate this manually it would take 10 times as long.

Cons

Sometimes the desktop recording does not load up to the website. This only happens occasionally and then only with very long recordings.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nir M.
Industry: Computer Software
Company size: 11-50 Employees

Easy tutorial creator - big time saver

Used Weekly for 6-12 months
Reviewed on 2020/07/30
Review Source: Capterra

I use iorad in the help article for our clients and for internal training.
The clients love it, and it is used as an example to the quality of the self-hep part of the software.

Pros

Easy to use
Integrates with many platforms
Loved by the clients

Cons

Integration cuts the size of the slides sometimes.
Embedding can get complicated with the change of the UI
Canot combine two slide-shows
Narrating does not do a good job with dots and commas.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9,4/10
Based on 33 user ratings
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iorad Pricing

iorad Pricing

Starting from
US$100,00/month
Free Trial
Free
Subscription
Value for money

Free Unlimited Public Plan: Create unlimited public tutorials & share them with the world.
Starter Plan: $100/mo. Includes the mask tool and the ability to set viewing permissions: Public, Unlisted, Embed Only, or Invite Only.
Professional Plan: $400/mo. Everything in Starter plus a branded player & analytics dashboard, unlimited text-to-speech and audio, tutorial export as video or document, and premium integrations with Salesforce & Slack.
Company Plan: $3200/mo. Everything in Professional plus the power of live. Live tutorials are contextual based on the URL so employees can create, share & learn app knowledge instantly forming a powerful knowledge loop inside your company.
Enterprise Plan: Contact vendor for pricing. Everything in the Professional plan plus self host/LMS integration, dedicated server & subdomain, branded private extension, custom feature development, tracking & completion, and Single Sign On.

Free Unlimited Public Plan: Create unlimited public tutorials & share them with the world.
Starter Plan: $100/mo. Includes the mask tool and the ability to set viewing permissions: Public, Unlisted, Embed Only, or Invite Only.
Professional Plan: $400/mo. Everything in Starter plus a branded player & analytics dashboard, unlimited text-to-speech and audio, tutorial export as video or document, and premium integrations with Salesforce & Slack.
Company Plan: $3200/mo. Everything in Professional plus the power of live. Live tutorials are contextual based on the URL so employees can create, share & learn app knowledge instantly forming a powerful knowledge loop inside your company.
Enterprise Plan: Contact vendor for pricing. Everything in the Professional plan plus self host/LMS integration, dedicated server & subdomain, branded private extension, custom feature development, tracking & completion, and Single Sign On.

Value for Money
4,7/5
Based on 33 user ratings
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iorad Features

iorad Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,6/5
Based on 33 user ratings
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Categories

Additional information for iorad

Additional information for iorad

Key features of iorad

  • Auto text
  • Automatic screenshots
  • Build and share tutorials for any desktop / web application
  • Bulk edit
  • Bulk edit tutorials
  • Customer support platform integration
  • Customized player theme and branding
  • Customized settings
  • Data masker tool (hide sensitive info)
  • Interactive tutorials
  • PDF files for printing
  • Privately embed tutorials
  • Restrict access
  • Step-by-step instruction
  • Ticketing center
  • Try steps, view steps or print modes
  • Unlimited tutorials
  • Voiceover audio for tutorials

Benefits

iorad takes automatic screenshots inside the capture frame after every action the user takes, breaking the tutorial into steps and highlighting where the action took place.

Users can edit anything that has been captured by iorad, including adding or deleting steps, resizing highlights and editing the auto-generate text.

All tutorials are automatically saved onto the iorad cloud and instantly live on the web meaning no uploading is necessary. Users can then share the link immediately or embed it onto a customer support site.

iorad tutorials can be created and followed in various methods including interactive practice, simple to follow outlined steps, a hard copy printout or via mobile.

iorad integrates with customer support platforms such as Freshdesk and Zendesk offering step-by-step solutions that can be instantly translated into nearly any language.

iorad FAQs

iorad FAQs

Below are some frequently asked questions for iorad.

Q. What type of pricing plans does iorad offer?

iorad offers the following pricing plans:

Starting from: US$100,00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Free Unlimited Public Plan: Create unlimited public tutorials & share them with the world. Starter Plan: $100/mo. Includes the mask tool and the ability to set viewing permissions: Public, Unlisted, Embed Only, or Invite Only. Professional Plan: $400/mo. Everything in Starter plus a branded player & analytics dashboard, unlimited text-to-speech and audio, tutorial export as video or document, and premium integrations with Salesforce & Slack. Company Plan: $3200/mo. Everything in Professional plus the power of live. Live tutorials are contextual based on the URL so employees can create, share & learn app knowledge instantly forming a powerful knowledge loop inside your company. Enterprise Plan: Contact vendor for pricing. Everything in the Professional plan plus self host/LMS integration, dedicated server & subdomain, branded private extension, custom feature development, tracking & completion, and Single Sign On.

Q. What are the main features of iorad?

iorad offers the following features:

  • Auto text
  • Automatic screenshots
  • Build and share tutorials for any desktop / web application
  • Bulk edit
  • Bulk edit tutorials
  • Customer support platform integration
  • Customized player theme and branding
  • Customized settings
  • Data masker tool (hide sensitive info)
  • Interactive tutorials
  • PDF files for printing
  • Privately embed tutorials
  • Restrict access
  • Step-by-step instruction
  • Ticketing center
  • Try steps, view steps or print modes
  • Unlimited tutorials
  • Voiceover audio for tutorials

Q. Who are the typical users of iorad?

iorad has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does iorad support?

iorad supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does iorad offer?

iorad has the following pricing plans:

Free, Subscription

Q. Does iorad support mobile devices?

We do not have any information about what devices iorad supports

Q. What other apps does iorad integrate with?

iorad integrates with the following applications:

Docebo, Freshdesk, Freshdesk, Help Scout, Lessonly, ServiceNow, Wordpress, Zendesk, Zendesk, Zendesk Sell

Q. What level of support does iorad offer?

iorad offers the following support options:

FAQs, Phone Support, Online Support, Knowledge Base, Video Tutorials