iorad

Creates application instructions and step-by-step tutorials

About iorad

iorad provides a simple solution for creating guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application. Users can train employees on how to use the apps that power their organization or provide customers with guided tutorials on using a product, without ever having to manually take a screenshot.

iorad captures everything the user does inside the capture frame and automatically breaks it down into step-by-step instructions. It knows where the actions took place, highlights them, and creates editable text instructions based on what the user clicked on. All text can be translated instantly with Google Translate by selecting a language from the list within the platform.

The live preview mode shows creators exactly what users will see and experience during the tutorial. iorad accommodates different learning styles by including methods such as simple to follow outlined steps, a hard copy printout, and the interactive โ€˜try stepsโ€™ mode which allows users to click-along and practice while following the directions. There is also a mobile version for users who are on-the-go and tutorial creators can preview how they will appear on a mobile screen.

Tutorials can be converted into a .pdf file for those who want to have the instructions printed on paper. All tutorials are automatically stored onto the iorad cloud, so users can copy and share the link or embed it on a website directly, with no uploading involved. Make a youtube video or link the tutorial to an integrated customer support platform such as Zendesk, Freshdesk, or Atlassian.

Pricing starting from:

US$200,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to iorad

Key benefits of iorad

iorad takes automatic screenshots inside the capture frame after every action the user takes, breaking the tutorial into steps and highlighting where the action took place.

Users can edit anything that has been captured by iorad, including adding or deleting steps, resizing highlights and editing the auto-generate text.

All tutorials are automatically saved onto the iorad cloud and instantly live on the web meaning no uploading is necessary. Users can then share the link immediately or embed it onto a customer support site.

iorad tutorials can be created and followed in various methods including interactive practice, simple to follow outlined steps, a hard copy printout or via mobile.

iorad integrates with customer support platforms such as Freshdesk and Zendesk offering step-by-step solutions that can be instantly translated into nearly any language.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

Pricing starting from:

US$200,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to iorad

Images

iorad Software - 1
iorad Software - DESKTOP OR WEB - ITโ€™S AUTOMAGICAL. Perform the task, Stop capture, let iorad do the rest.
iorad Software - Auto generated step text
iorad identifies every action and automatically generates highlighted screenshots with step-by-step instructions.
iorad Software - 4
iorad Software - Activate your own Help Center
One stop shop where your users can access help for all the applications that run your business.
iorad Software - Learning inside the app
Deliver help to your users while they are actually in the application.
iorad Software - 7
iorad Software - Created in under 2 minutes using iorad. ๐Œ๐ฎ๐ฅ๐ญ๐ข๐ฉ๐ฅ๐ž ๐‹๐ž๐š๐ซ๐ง๐ข๐ง๐  ๐Œ๐จ๐๐ž๐ฌ Try it, View it, Watch it, Print it, Do itGoogle translate text into 99 languages ๐๐ฅ๐š๐ฒ๐ฌ ๐จ๐ง ๐š๐ฅ๐ฅ ๐๐ž๐ฏ๐ข๐œ๐ž๐ฌDesktop, Mobile, Tablet
View 10 more
iorad video
iorad video
iorad Software - 1 iorad Software - DESKTOP OR WEB - ITโ€™S AUTOMAGICAL. Perform the task, Stop capture, let iorad do the rest. iorad Software - Auto generated step text
iorad identifies every action and automatically generates highlighted screenshots with step-by-step instructions. iorad Software - 4 iorad Software - Activate your own Help Center
One stop shop where your users can access help for all the applications that run your business. iorad Software - Learning inside the app
Deliver help to your users while they are actually in the application. iorad Software - 7 iorad Software - Created in under 2 minutes using iorad. ๐Œ๐ฎ๐ฅ๐ญ๐ข๐ฉ๐ฅ๐ž ๐‹๐ž๐š๐ซ๐ง๐ข๐ง๐  ๐Œ๐จ๐๐ž๐ฌ Try it, View it, Watch it, Print it, Do itGoogle translate text into 99 languages ๐๐ฅ๐š๐ฒ๐ฌ ๐จ๐ง ๐š๐ฅ๐ฅ ๐๐ž๐ฏ๐ข๐œ๐ž๐ฌDesktop, Mobile, Tablet

Features

Total features of iorad: 25

  • Access Controls/Permissions
  • Cataloging/Categorization
  • Collaboration Tools
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Data Quality Control
  • Engagement Tracking
  • File Management
  • Full Text Search
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Multi-Language
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Self Service Tools
  • Template Management
  • Text Editing
  • Visual Analytics
  • Widgets

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Reviews

Overall rating

4,7 /5
(58)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
5,0/5

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Showing 5 reviews of 58
James B.
Overall rating
  • Industry: Construction
  • Company size: 10ย 000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy, professional training in minutes.

Reviewed on 2019/06/14

We have a very limited team to support our Salesforce instance of over 300 sales users in Canada....

We have a very limited team to support our Salesforce instance of over 300 sales users in Canada. This has freed us up to not have to screenshare and walk users through some standard issues frequently, we can just direct them to our training library and keep moving on improvements!

Pros

iorad makes it incredibly easy to create training videos or walk-throughs that users can experience at their own pace. As someone who has previously recorded screen-capture videos with over voice, I can say that this is 1000 times easier and more professional. The ability to tweak and update training as we need is excellent.

Cons

Not really a dislike, but it would be nice to have the ability to have the training be read in French during the walk-through.

Chelsea D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Product

Reviewed on 2022/01/17

I've been blown away by my experience with Iorad. I came into my role as an educator about 1.5...

I've been blown away by my experience with Iorad. I came into my role as an educator about 1.5 years ago and spent the first 6 months making training videos for our numerous systems. We are a dispersed workforce and we have at least a dozen programs to use to perform our jobs effectively: Teams, Zoom, Outlook, Microsoft Word, EHR, Mainbridge, Lessonly, Medtrainer, Paycom to name a few. Iorad allowed me to have a lot of time back to my own schedule because I was able to cut back on the time I was spending creating training videos and working on Zoom with clinicians across the company. If I have a call come in where a clinician has a question about how to do_____ in our software, I send a link to Lessonly to the tutorial from iorad. This also scales really well as we have been able to identify recurring themes that our end-user faces and create a custom approach to training that recognizes common mistakes. I have loved this software so much that I worked with my friend of a local climbing gym (ROKC) and he has started using this for his own staff to train on the software that they use. He feels the same and has cut back on some of his time working with his staff. This product is top-notch and has great potential to move the way companies train their staff.

Pros

Easy to use
Easy to integrate
Quick
Effective way to create training that can scale with the organization
User friendly- the teams in each market can use training to help practice technology-based skills
Fast way to make training videos that used to take me hours to make
This integrates well with Lessonly which our company has been using to onboard clinicians across our company

Cons

Organization of the content- I don't have the "tags" function, but I have made dozens of training tools and It'd be nice to have it more organized within the software so I can find it quickly
I wish there were more voices to choose from when I use an outside voice

Response from iorad

Chelsea, thanks for your review.

We love to hear that iorad is making such an impact in your training processes and giving you back time in your day!

As for content organization, you're able to categorize a tutorial with category or subcategory. Hover over the "Category" Header on the left in the dashboard to Add Categories. Additionally, you're able to add up to 10 tags per tutorial. Here's an article how organization works within iorad. https://ior.ad/7Ueq

Glad you're a part of the iorad family!

Blair M.
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Strong tool for interactive tutorials!

Reviewed on 2022/01/06

I run our customer ed program, and our users want clear, realistic practice opportunities. iorad...

I run our customer ed program, and our users want clear, realistic practice opportunities. iorad solves this problem!

Pros

It's easy to use and to update! I also love how the final product looks, giving our users an authentic tutorial experience.

Cons

I wish it handled screen movement better (e.g. when you click a button and then need to scroll down).

Response from iorad

Blair, thanks for your review.

Happy to hear that you are finding iorad easy to use & share with others.

As far as capturing movement better... each application is coded a little differently and depending on your computer available memory it might just require you to close a few more applications and go a little bit slower through the actions for iorad to properly identify each element.

Happy to take a look with you to see what can be done to improve this in the future. Please feel free to reach out.

Would love to connect with another fellow CustomerEd colleague!

Rachel S.
Overall rating
  • Industry: Computer Software
  • Company size: 10ย 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iorad tutorials aid adoption

Reviewed on 2022/01/06

Overall, very happy with iorad. The tool is easy to use and we always receive excellent customer...

Overall, very happy with iorad. The tool is easy to use and we always receive excellent customer service. Highly recommend!

Pros

iorad's makes it easy to create detailed tutorials which allow users to practice step-by-step transactions as well as printing to PDF for desk-side work instructions. Incorporating iorad tutorials into our training helped prepare our end-users to use and adopt a new ERP system and business processes.

Cons

It would be nice if the app captured key strokes in addition to clicks, but still a great tool without that feature.

Response from iorad

Rachel, thanks for your review!

Thrilled to hear you & the team are getting such good use out of iorad.

iorad doesn't capture what content is being entered but what you can do is use our "shortcut" feature or if not a "shortcut" per se you can use the "type" tool itself to simulate keystrokes. For example, the ESC key. If you'd like to learn more, feel free to reach out. Happy to jump on a call and walk you through how this works.

Thanks for being a fan of iorad!

Monica S.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must-have for growing companies.

Reviewed on 2022/01/06

Awesome! We love it and highly recommend it.

Awesome! We love it and highly recommend it.

Pros

It has been a godsend for sharing processes with internal and external team members. I particularly love having it for our help center because it's been a breeze to add new articles and edit articles. Our whole company just loves the product - we think it's awesome. I make iorads for customers and they love them too - its an easy and great way to share information.

Cons

I wish the desktop feature was a bit more robust. I also wish you could point to multiple features on one slide and version them. Sometimes the step-by-step is overwhelming because each step is captured one by one and that can be multiple pages.

Response from iorad

Monica, thanks for your review.

Happy to hear your team loves using iorad.

We have a new version of our desktop tool in the works - we're excited for its release.

As for pointing to multiple areas on one slide - we keep it to one so that learners can focus on one thing at a time. Otherwise it can be a lot to focus on for the learner when there are many "hotspot" areas. If your use case needs this, as a workaround, you can annotate on a screenshot outside of iorad & then capture that screen with iorad to pull into your tutorial. Hope this helps.

Feel free to reach out - we're always happy to help & give suggestions or make improvements based on feedback.

Glad you are a part of the iorad family.

Showing 5 reviews of 58 Read all reviews

iorad FAQs

Below are some frequently asked questions for iorad.

iorad offers the following pricing plans:

  • Starting from: US$200,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Free Unlimited Public Plan: Create unlimited public tutorials & share them with the world. Starter Plan: $200/mo. Everything you need to start building standard tutorials. Control your privacy settings, mask sensitive on-screen data, record your own audio, use automated text-to-speech, and more! Allows up to two creators. Professional Plan: $500/mo. Everything in Starter, plus advanced features. Brand the player, access analytics, export tutorials in video & document format, integrate with Salesforce and Slack, access GoogleTTS & more! Allows unlimited additional creators. Company Plan: $3200/mo. Everything in Pro, plus premium features and the power of Live tutorials. Guide users in real-time within your application, export tutorials using SCORM and Sharepoint, leverage custom translations, activate encryption settings, and more! Allows unlimited additional creators.

iorad has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1ย 000, 1ย 001+

iorad supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

iorad supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

iorad integrates with the following applications:

360Learning, Bigtincan Zunos, CANVAS, Coassemble, Confluence, Docebo, Dokeos, Freshdesk, Freshservice, Google Analytics 360, Google Drive, Groove, Guru, Help Scout, HowNow, HubSpot Service Hub, Intercom, Lessonly, Microsoft SharePoint, Northpass, Notion, SAP Litmos, Salesforce Platform, Seismic, ServiceNow, Skilljar Customer Education, Slab, Slack, TalentLMS, Trainual, WordPress, WorkRamp, Zendesk, Zendesk Sell

iorad offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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