Chartbeat

4.8 (16)
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Realtime analytics and insights for online publishers

About Chartbeat

Chartbeat provides large and mid-sized online publishers with powerful analytics tools that measure and improve the quality of their content and the loyalty of their audience. By pinging every few seconds, Chartbeat watches for active behaviors that determine when visitors are reading or engaging with content on a site. Using real-time and historical data, Chartbeat offers actionable insights on how to improve page layouts, attract new visitors, expand social reach, and capture reader attention.

Chartbeat are in the business of building a sustainable media ecosystem where success is measured not by pageviews and impressions, but by the quality of content created and audience attention earned. Chartbeat understand that it’s the consumption, not the click that matters—that building a loyal audience means engaging readers’ minds, not simply chasing for another click. And Chartbeat understand that time is a scarce resource—trying to hold someone’s attention means competing with the entire sum of human knowledge. Human attention is finite, and as a metric it correlates directly with quality. It’s time to recognize that attention is a true measure of success.


Key benefits of Chartbeat

The Chartbeat Publishing suite consolidates all of the different tools used by modern newsrooms into one robust platform that tracks an entire visitor journey, highlights opportunities in real time every step of the way, and evolves with the industry itself.

Chartbeat’s metrics, like Engaged Time and Recirculation, are built around actual real-time reader behavior to show you how your audience is engaging with your content and moving through your site. And with our in-depth audience and referrer data, you’ll have the insights you need to produce and promote quality content to build a loyal, engaged audience.

Real-time visual, in-page analytics, and narrative-form feedback lets you analyze your articles and make editorial changes in real time to optimize layout, placement, headlines, link strategies, and social promotion.

With Chartbeat’s Mobile app, Slack integration, spike alerts, and flexible API, you’ll always be ready to take action with data at your fingertips.

Gain insight into your over-time successes and build long-term strategies with Report Builder, Chartbeat’s powerful and customizable historical reporting tool.


Images

Chartbeat Software - Real-time dashboard: Understand how your audience is connecting with your content in the moment – across platforms, channels, and devices – so you can act to optimize when trends happen.
Chartbeat Software - Historical Dashboard: Intuitively assess content performance, KPIs, and valuable trends over the long term.
Chartbeat Software - Big Board: A favorite in newsrooms all over the world, our leaderboard-style visualization shows your top stories on your biggest, baddest screen.
Chartbeat Software - Advanced Queries: Use our customizable and flexible reporting tool to build the complex analyses you need.
Chartbeat Software - Video dashboard: Grasp how your video content captures viewer attention so you can capitalize on distribution opportunities.
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Chartbeat Software - Real-time dashboard: Understand how your audience is connecting with your content in the moment – across platforms, channels, and devices – so you can act to optimize when trends happen.
Chartbeat Software - Historical Dashboard: Intuitively assess content performance, KPIs, and valuable trends over the long term.
Chartbeat Software - Big Board: A favorite in newsrooms all over the world, our leaderboard-style visualization shows your top stories on your biggest, baddest screen.
Chartbeat Software - Advanced Queries: Use our customizable and flexible reporting tool to build the complex analyses you need.
Chartbeat Software - Video dashboard: Grasp how your video content captures viewer attention so you can capitalize on distribution opportunities.

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Reviews

Overall rating

4.8 /5
(16)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 16
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Real-Time Analytics

Reviewed on 2024/08/19

Pros

I love how Chartbeat provides real-time analytics. It helps me understand my audience's behavior instantly, allowing me to make quick content decisions.

Cons

The downside is that the interface can be overwhelming at first and requires some time to get used to.

Verified Reviewer
Overall rating
  • Industry: Publishing
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best real-time Web Analytics period

Reviewed on 2021/12/11

We use chartbeat for real-time traffic analysis. It helps us understand what assets we're wining...

We use chartbeat for real-time traffic analysis. It helps us understand what assets we're wining on, which need to be improved and even helps us determine more content to write based off what does well.

Pros

The ease of use and segmentation in real-time help us truly understand our audience, reach and when it's time to freshen articles.

Cons

I can't find much to complain about. It's a bit costly and some of our teams can't afford it.

Verified Reviewer
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy, powerful A/B testing

Reviewed on 2021/10/12

Pros

I love how easy it's been to integrate this into our website and use it to do a/b testing on pieces even after they're published. The testing widget is very intuitive and supports a large number of variants.

Cons

It'd be amazing if we could eliminate CERTAIN variants while they're testing without canceling the entire test. That way the remaining, stronger variants can finish faster. Adding variants mid-test could be nice too potentially but is probably a lot trickier to do/get good results for.

William
Overall rating
  • Industry: Online Media
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Chartbeat in the news

Reviewed on 2021/10/12

Overall, we're able to see how well stories are doing on our news site and it helps the digital...

Overall, we're able to see how well stories are doing on our news site and it helps the digital team to understand what might do well and should be a higher priority.

Pros

Analytics on where traffic is coming from and how much. It's helpful to see that a story is gaining traction to know to get a video in there before it airs on TV. The ability to look at other news stations in our company across the state, region and even the country is a great asset to fin trending topics.

Cons

Not much to say here. It does however seem that when there are multiple authors on a story/post, Chartbeat doesn't factor them into the individual's overall views. Nothing major, just a bit of a nuisance some days.

Cameron
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Chartbeat beats ahead of Google Analytics

Reviewed on 2022/05/12

This overall experience with Chartbeat has taken us off Google Analytics (not completely but close).

This overall experience with Chartbeat has taken us off Google Analytics (not completely but close).

Pros

The real-time dashboard is far superior to GA and also the reporting structure sent to my email on my frequency of choice on a per-author basis is the best feature it has

Cons

The understanding of the differences to Google Analytics was difficult at first but the description and new FAQ answers helped assist that – nothing I don't like!

Showing 5 reviews of 16 Read all reviews

Chartbeat FAQs

Below are some frequently asked questions for Chartbeat.

Chartbeat offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Chartbeat is intended for large and mid-sized companies with over 5 million monthly page views. Chartbeat offers core and premium bundles. Pricing varies depending on site traffic. Please contact Chartbeat for more pricing details.

Chartbeat has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Chartbeat supports the following languages:

English

Chartbeat supports the following devices:

Android (Mobile), iPhone (Mobile)

Chartbeat integrates with the following applications:

Brightcove, Slack, WordPress

Chartbeat offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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