About BroadVoice Cloud PBX

BroadVoice Cloud PBX is a cloud based Private Branch Exchange (PBX) software designed for companies of all sizes that offers softphone, remote office, phone, voicemail and virtual fax functionalities within a suite.

The PBX functionality of the software includes “Auto Attendant” which allow users to play automated voice messages so that users can automatically connect with the right people with the help based on keypad inputs. In case of unavailability of customer agent, users can record their messages using the inbuilt voicemail functionality.

A key feature of the product is the “Audio Conferencing” module that enables users conduct conference calls from different locations in a unified system.

The solution comes with local as well as global PBX plans. The local plan supports businesses calls within the US, while the BroadVoice Cloud PBX global plan supports voice calling from 75 different countries.

With a mobile application to run business calls remotely from smartphone devices, users are able to make business calls from multiple locations and are better equipped in handling business communication and conference calls efficiently on the go.

Pricing starting from:

US$17,95/month

  • Free Trial
  • Subscription

Key benefits of BroadVoice Cloud PBX

BroadVoice offers auto attendant, call recording, audio conferencing and virtual fax with a suite.

BroadVoice features a mobile application so that users can conduct business communication remotely using their smartphone devices.

The virtual fax functionality of the software enables users to send and receive fax via email.

BroadVoice also allows users to link their toll free numbers with the PBX system.

The software also offers a global deployment plan that covers 75 different countries across the globe.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$17,95/month

  • Free Trial
  • Subscription

Images

Microsoft Teams Integration
Mobile Solutions
View 3 more
BroadVoice Cloud PBX video
BroadVoice Cloud PBX screenshot: Microsoft Teams Integration BroadVoice Cloud PBX screenshot: Mobile Solutions

Features

Total features of BroadVoice Cloud PBX: 8

  • Activity Dashboard
  • Auto-Responders
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Conferencing
  • Receiving

Alternatives

VoIP.ms

4,8
#1 Alternative to BroadVoice Cloud PBX
VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or...

Aircall

4,2
#2 Alternative to BroadVoice Cloud PBX
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system...

Squaretalk Matrix

4,8
#3 Alternative to BroadVoice Cloud PBX
Innitel's Predictive Dialer is a call center management solution promising automated features that assist agents and...

AVOXI

4,7
#4 Alternative to BroadVoice Cloud PBX
AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service...

Reviews

Overall rating

4,6 /5
(16)
Value for Money
4/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,4/5

Already have BroadVoice Cloud PBX?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 16
Jason W.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Far and away, the best option for phone service

Reviewed on 2015/11/20

The long and short of it is that we have a small business and were paying over $400/mo for six...

The long and short of it is that we have a small business and were paying over $400/mo for six landlines through a traditional phone company. We tried VOIP (to save around $200/mo), and had a nightmarish experience with another company. We were ready to go back to the landline company and just pay the extra because it wasn't worth it to us to have spotty service where calls to customers and vendors would be dropped. Reliability was more valuable to us than saving money. I heard an advertisement for Broadvoice on the radio and decided to give them a call. I got paired up with Lauren, who was making a lot of promises that I assumed she wouldn't be able to keep--especially after my initial experience with VOIP, and the fact that her prices were about the same as they were with that other company. She assured me that I would be given time to check it out, and that if I didn't like it, I could return it for a full refund. So, we gave it a shot.

The reality of the whole situation is that I probably owe Lauren and the other members of the Broadvoice team a huge apology, because not only did she keep her promises, but every single expectation I had was absolutely shattered. We can do things with our phone system that we could never do before. We don't drop calls. Ever. The cost is half of what it was with the traditional system, and in the rare event that I need to talk to someone at Broadvoice about tweaking my configuration & service, I have real phone numbers, where I get to talk to real people. I know their names. They are incredibly helpful, and always very friendly.

I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice.

...and just to be clear, I don't work for them, nor do I get paid to say these things. I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is. I deal with a lot of people and a lot of vendors that simply never live up to their word. Broadvoice is the exception to the rule.

Derrick S.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent phone system solution

Reviewed on 2016/10/13

Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work,...

Well, First off, We purchased our own phone system and had it installed for over 6k. Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems. Broadvoice won hands down. The price is great and all the features work great. it has everything we needed for a business. I am extremely happy with them.

Pros

The online application is extremely user friendly. Phones always work great. Phones come ready to go!

Cons

Phone changes my settings every night. Other than that, it is great!

Donald K.
Overall rating
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Be very careful, the support is terrible

Reviewed on 2021/01/06

I am very busy and do not have the hours required to get everything set up. You are really on your...

I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.

Pros

If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke!

Cons

Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract.

Nick L.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easiest setup...Ever

Reviewed on 2016/11/10

I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area....

I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could.

The process from initial call to implementation was super smooth and very easy. Communication was perfect throughout, and I had no issues getting any questions answered in a timely manner.

Lauren was great from the start - with no pressure - just answers. And using DocuSign for all contracts? EASY PEASY. I wish all vendors would follow suit.

From start to finish, getting a new SIP Trunk with numbers ported took only two weeks.

[email protected] will be doing business with Broadvoice again!

Jason L.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Customer Service has been refreshing

Reviewed on 2016/02/08

My faith in customer service in the 21st century is starting to get restored by what I've...

My faith in customer service in the 21st century is starting to get restored by what I've experienced / observed from Lauren Piper and the Technical Crew at Broadvoice. Lauren is very responsive, proactive and a pleasure to work with. For example, I asked a question today, she answered, and like many people who run SMB's, I didn't have time to respond right away, and Lauren proactively sent me a DocuSign with the solution that met my needs. Three clicks and I was done. The two guest phones and one purchased phone to be mirrored will arrive in a few days at the right locations, a tech will call me upon arrival, and off we go. Pretty nice.

I just hope what will inevitably be a growing customer base does not detract from the attention I've come to enjoy so much! Thank you, Lauren.

Jason

Showing 5 reviews of 16 Read all reviews

BroadVoice Cloud PBX FAQs

Below are some frequently asked questions for BroadVoice Cloud PBX.

BroadVoice Cloud PBX offers the following pricing plans:

  • Starting from: US$17,95/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact BroadVoice for pricing information or a quote

BroadVoice Cloud PBX offers the following features:

  • Activity dashboard
  • Auto-attendant
  • Auto-dialer
  • Auto-responders
  • Call center management
  • Call monitoring
  • Call recording
  • Caller ID block
  • Conferencing
  • Direct international dialing
  • Directory listing
  • IVR / voice recognition
  • Inbound Reporting
  • Multi-Line hunt groups
  • Outbound reporting
  • Toll free numbers
  • Voice & data integration
  • Voicemail

BroadVoice Cloud PBX has the following typical customers:

Small Business, Mid Size Business

BroadVoice Cloud PBX supports the following languages:

English

BroadVoice Cloud PBX supports the following devices:

Android, iPhone

BroadVoice Cloud PBX integrates with the following applications:

AuguTech, Microsoft Outlook, Microsoft Teams, Salesforce App Cloud

BroadVoice Cloud PBX offers the following support options:

FAQs, Online Support, Phone Support, Knowledge Base

Related categories

See all software categories found for BroadVoice Cloud PBX.