DonorSnap

About DonorSnap
DonorSnap is an online software solution designed to deliver full feature donor management tools that are both simple and affordable for non-profit organizations. Monthly pricing, after a fixed setup fee, is staggered by contact quantity and every subscribed database enjoys every feature including unlimited users and training support. Powerful contact management capabilities allow fundraisers to capture, organize and store donor contacts effectively. Build detailed donor records and customize databases with user-defined fields, merge contact duplicates while accommodating multiple addresses or multi-name households. Track contact relationships and affiliations, manage memberships and accept event registrations.
DonorSnap includes built-in web development tools for authoring and editing web forms, all fully integrated to send registration information direct to the account database. Collect online credit/debit card and ACH/e-check donations without any additional PCI compliance fees or SSL security thanks to account support for goEmerchant. All forms are wholly customizable and can be created for any purpose such as newsletter signups or volunteer solicitation, while easily added to social media profiles such as Facebook.
Acknowledge those signups or donations with batch letters and thank you emails, alongside versatile reporting tools and goal tracking to establish campaign performance. Additionally, DonorSnap’s centralized cloud-based access features an app dashboard view that can be quickly arranged and reordered using drag-and-drop. Each view can be used to relay specific data feeds and features according to the associated user account and color-coded to match desired branding. For optimized mobile access on iOS devices, DonorSnap for iPhone/iPad is also available for viewing contact lists, records, donation histories and adding notes on the fly.
Key benefits of DonorSnap
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- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Donor Management Platform
Reviewed on 2021/01/27
I found DonorSnap to be extremely user-friendly. There are many resources to learn the system. You...
I found DonorSnap to be extremely user-friendly. There are many resources to learn the system. You can do a lot with the system, and it is fairly customizable to meet the needs of the organization and even individual users. On the rare occasions that I've run into issues, customer service has been extremely helpful and prompt in responding.
Pros
Easy to use, plenty of resources to learn more, excellent customer service, impressive amount of features
Cons
I honestly can't think of anything. Whenever I have had a problem, customer service promptly addressed it. Even features I wished existed are in the design process.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ready in a Snap
Reviewed on 2024/09/24
DonorSnap gave our organization a way to reach out to current, past, and potential donors without...
DonorSnap gave our organization a way to reach out to current, past, and potential donors without wasting time, money, or effort on fruitless ventures. They have maximized the return on our advertising dollars. By following their platform, we have been able to make the same investment into advertising that we have over the past several years while getting a much better return on our investment.
Pros
As a 501(c)3 nonprofit organization that relies on donations to be able to operate, we have come to rely on DonorSnap to maintain contact with our donors, to alert them to new fundraising initiatives, and to track where donations are coming from. In the short time we have used it, we have already seen a spike in donations from this quarter last year to this quarter this year. The part I like most about DonorSnap is that our donors do not feel as though they are being hassled for money. Instead, because of the professional setup that DonorSnap allows us utilize, our donors feel more connected to both our organization and our mission.
Cons
The initial setup fee seemed steep at first, especially when we did not know whether we would see a return on our investment. However, now that we have had it up and running for several months, it has paid for itself and for the initial fees.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not User Friendly
Reviewed on 2021/06/09
Overall experience is that it served a purpose for us while we needed it. But, I am thankful we...
Overall experience is that it served a purpose for us while we needed it. But, I am thankful we switched to a more user friendly platform. I voiced my concerns to them several times and never had any feedback. The best part of it was the customizable dashboard.
Pros
The only positive was that fact that it is a Donor relations management /record keeping at a fair price.
Cons
The initial import was not easy. We were also told we would not have to make journal entries because it integrated great with QuickBooks, that was not the case. For what we needed it for, the import/export was very complicated and had lots of bugs. The reports are not easy to pull information. Data Miner Platinum is not user friendly and should not be so confusing. Mailing reports are cumbersome. You cannot customize letters and emails with your logo. The support side also had a lot to be desired. Anytime we needed help we were referred to a video that was just as confusing. The responsive forms were VERY cumbersome to make and took way too much time. It was just too much time administrative wise.
Reasons for Switching to DonorSnap
CostResponse from DonorSnap
Hi Kim,
Thank you for taking the time to give us your feedback. We are sorry to hear your experience did not meet your expectations.
We take all customer feedback to heart to improve our product and respond to every support request. At one point you had requested complimentary event registrations in the same form as paid registrations. We are happy to share that we now offer that functionality in our online forms. We also offer pre-designed templates for our forms so users don't have to spend the time building them from scratch.
As for your challenges with Quickbooks, our integration allows users to record donations in DonorSnap and send them over to Quickbooks in a few clicks. They come over as journal entries and can even provide donor details if you set that up.
We are happy to hear that you have found a product that better fits RCISD's complex needs and we wish you the best of luck in the future.
Take Care, The DonorSnap Team
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Customer Service EVER
Reviewed on 2024/10/22
I started using DS 3 years ago and it's been great. I love the training they offer. And also the...
I started using DS 3 years ago and it's been great. I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min.
Pros
Easy to work with, customer service is AMAZING!!! They will help SOOOOOO quickly.
Cons
I wish it had more features or options, it's pretty basic.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Aroostook Hospice Foundation
Reviewed on 2024/10/22
Great. The customer service team is very responsive. It meets all of our needs. Though I do still...
Great. The customer service team is very responsive. It meets all of our needs. Though I do still wish event services were more flexible with better options and connectivity to social media platforms.
Pros
The Customer Service truly stands out. It is also a fairly user friendly service for someone without a lot of experience with tech or other software.
Cons
I do wish there were more features for event management, registrations, etc.
Alternatives Considered
DonorPerfectReasons for Switching to DonorSnap
price for the features and customer serviceDonorSnap FAQs
Below are some frequently asked questions for DonorSnap.Q. What type of pricing plans does DonorSnap offer?
DonorSnap offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Free trial for 30 days. Site setup $200 (one-time fee) then: 1,000 contacts: $39 per month 2,500 contacts: $59 per month 5,000 contacts: $79 per month 10,000 contacts: $99 per month 30,000 contacts: $199 per month (Annual payments receive a price break)
Q. Who are the typical users of DonorSnap?
DonorSnap has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does DonorSnap support?
DonorSnap supports the following languages:
English
Q. Does DonorSnap support mobile devices?
DonorSnap supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does DonorSnap integrate with?
DonorSnap integrates with the following applications:
AuctionSnap, Constant Contact, QuickBooks Desktop, QuickBooks Enterprise, QuickBooks Online, Twilio, goEmerchant Shopping Cart Software
Q. What level of support does DonorSnap offer?
DonorSnap offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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