DonorSnap

Contact database and donor management tools for fundraisers

4,6 /5 (76 reviews) Write a Review!

DonorSnap Overview

What is DonorSnap?

DonorSnap is an online software solution designed to deliver full feature donor management tools that are both simple and affordable for non-profit organizations. Monthly pricing, after a fixed setup fee, is staggered by contact quantity and every subscribed database enjoys every feature including unlimited users and training support. Powerful contact management capabilities crucially allow fundraisers to capture, organize and store donor contacts effectively. Build detailed donor records and customize databases with user-defined fields, merge contact duplicates while accommodating multiple addresses or multi-name households. Track contact relationships and affiliations, manage memberships and accept event registrations.

DonorSnap includes built-in web development tools for authoring and editing web forms, all fully integrated to send registration information direct to the account database. Collect online credit/debit card and ACH/e-check donations without any additional PCI compliance fees or SSL security thanks to account support for goEmerchant. All forms are wholly customizable and can be created for any purpose such as newsletter signups or volunteer solicitation, while easily added to social media profiles such as Facebook.

Acknowledge those signups or donations with batch letters and thank you emails, alongside versatile reporting tools and goal tracking to establish campaign performance. Additionally, DonorSnap’s centralized cloud-based access features an app dashboard view that can be quickly arranged and reordered using drag-and-drop. Each view can be used to relay specific data feeds and features according to the associated user account and color-coded to match desired branding. For optimized mobile access on iOS devices, DonorSnap for iPhone/iPad is also available for viewing contact lists, records, donation histories and adding notes on the fly.

DonorSnap Overview

Pricing

Starting from
US$39,00/month

Pricing options

Free Trial
Subscription
Value for money

Free trial for 30 days.

Site setup $200 (one-time fee) then:
1,000 contacts: $39 per month
2,500 contacts: $59 per month
5,000 contacts: $79 per month
10,000 contacts: $99 per month
30,000 contacts: $199 per month

(Annual payments receive a price break)


DonorSnap Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

DonorSnap showing dashboard overview
DonorSnap showing embedded form within exsiting website
DonorSnap showing form creation with drag and drop field selection
DonorSnap showing online donation form creation
DonorSnap showing online help library
DonorSnap iOS app showing contact database on iPhone
DonorSnap iOS app showing contact records on iPad
DonorSnap video DonorSnap screenshot: DonorSnap showing dashboard overview DonorSnap screenshot: DonorSnap showing embedded form within exsiting website DonorSnap screenshot: DonorSnap showing form creation with drag and drop field selection DonorSnap screenshot: DonorSnap showing online donation form creation DonorSnap screenshot: DonorSnap showing online help library DonorSnap screenshot: DonorSnap iOS app showing contact database on iPhone DonorSnap screenshot: DonorSnap iOS app showing contact records on iPad

DonorSnap Reviews

DonorSnap Reviews

Overall rating
4,6
/
5
Excellent
53

Very good
19

Average
2

Poor
1

Terrible
1

Value for Money
4,7
Features
4,4
Ease of Use
4,5
Customer Support
4,8
95% recommended this app
Celeste G.

Great solution for small nonprofits


David R.

This is an excellent database platform. Not flashy, but very sufficient for our needs.


Kelley H.

Poor "start-up" process, you're mostly on your own

If you haven't used donor management systems before, you are in for a steep learning curve. This vendor rushed us to complete our training (must have needed to get it off their status report), and we've been playing catch up ever since. That "training" was essentially useless.

There are weekly group training sessions conducted online, however, they rarely touch on the things that we need, when we need them. It's hard to say a product contains great features or is a good value when you aren't able to use it in the ways that you'd like to and you're largely left to fend for yourself to get real value out of the system.

It's a shame we didn't have a better start-up experience, because that might have changed a lot for the better. We've been told, "We can offer you additional training - for an additional cost." Not really an option when a small non-profit is on a tight budget as it is - getting nickled and dimed to death in order to make basic use of a product is a problem.

If someone is already used to a similar product, it would probably be much easier to get up to speed. Unfortunately, that is not the case for our organization and the lack of adequate support in the early going has created ongoing issues for us. Meanwhile, we pay our monthly "maintenance" fee every month.

I could recommend this product with reservations - just have reasonable expectations for what you're getting. In my experience, they will over-promise and under-deliver.


Jeanne D.

This database does everything you need for a low price

We were able to centralize all of our school's donation records. We can quickly and easily generate reports of all types - no limits on customizable reports. I can allow donors and alumni to update their own contact info. I can easily mass enter gifts and do mass uploads as well. It is a great system.


Dru S.

DonorSnap Easy & Efficient


Celeste G.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

Great solution for small nonprofits

Used Weekly for 2+ years
Reviewed on 2018/09/07
Review Source: Capterra

Pros

DonorSnap is easy to use. My favorite feature is the form builder; the forms integrate nicely with our website and are a great solution for event registration forms that import the data directly into the CRM. I've used both DonorSnap and Saleforce for registration and hands down DonorSnap is far more reliable, simpler, and offers better customization for our needs vs Salesforce. It's also far easier to use both as the administrator and as an end user. I've never had a DonorSnap form fail me. I can't say the same for Salesforce.

We use DonorSnap for tracking donors, volunteers, and participants in our programs.

DonorSnap keeps their software updated and is very good about offering training and notifications of any server maintenance that may disrupt use (it never does).

Cons

The report features are very robust but not always intuitive to set up and run. Fortunately if you get stuck, DonorSnap's support team is fabulous and will help you to figure it out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David R.

This is an excellent database platform. Not flashy, but very sufficient for our needs.

Used Daily for 2+ years
Reviewed on 2017/12/19
Review Source: Capterra

Pros

This database does everything we need it to and more. We're a smaller non-profit with 1500 donors. The database makes searching for information and pulling reports simple while providing all the details we need. The BEST part of DonorSnap is their incredible customer support team. They've never taken more than a few minutes to respond to email questions with clear and concise answers. They answer in a way that not only gives you what you need, but teaches you how to find it next time. This team is really on top of their game. Our organization also just launched the new partnership DonorSnap has with goEmerchant for our online giving and feedback from our donors has been very positive. Nice to have it all in one system.

Cons

This software is not flashy or polished. Then again it doesn't have a premium price tag. Once you learn the software though you'll find it has everything most people need to successfully manage an organizations donors/volunteers/etc. I think there are a few functions that would be great to add, but honestly, when I've asked the support team - 2/3 of the time they are already working on that next new feature! For example - one area that is lacking is regional donor search features. We have donors all across the country and when I go visit a certain area it would be great to search for all donors within 50 miles of a certain zip code for example.

Response from DonorSnap

David,

Thank you so much for the feedback. Regarding the proximity report... we actually have this ready to go on our testing site. It will go live in the next batch of updates. You'll see that option in DataMiner Platinum by adding the zip code field to the query builder. Let us know how it meets your needs!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kelley H.
Industry: Government Administration
Company size: 11-50 Employees

Poor "start-up" process, you're mostly on your own

Used Weekly for 1+ year
Reviewed on 2016/10/21
Review Source: Capterra

If you haven't used donor management systems before, you are in for a steep learning curve. This vendor rushed us to complete our training (must have needed to get it off their status report), and we've been playing catch up ever since. That "training" was essentially useless.

There are weekly group training sessions conducted online, however, they rarely touch on the things that we need, when we need them. It's hard to say a product contains great features or is a good value when you aren't able to use it in the ways that you'd like to and you're largely left to fend for yourself to get real value out of the system.

It's a shame we didn't have a better start-up experience, because that might have changed a lot for the better. We've been told, "We can offer you additional training - for an additional cost." Not really an option when a small non-profit is on a tight budget as it is - getting nickled and dimed to death in order to make basic use of a product is a problem.

If someone is already used to a similar product, it would probably be much easier to get up to speed. Unfortunately, that is not the case for our organization and the lack of adequate support in the early going has created ongoing issues for us. Meanwhile, we pay our monthly "maintenance" fee every month.

I could recommend this product with reservations - just have reasonable expectations for what you're getting. In my experience, they will over-promise and under-deliver.

Pros

Online access

Cons

Support staff only available by email; start-up training is inadequate for inexperienced users

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jeanne D.
Industry: Fund-Raising
Company size: 11-50 Employees

This database does everything you need for a low price

Used Weekly for 2+ years
Reviewed on 2017/04/28
Review Source: Capterra

We were able to centralize all of our school's donation records. We can quickly and easily generate reports of all types - no limits on customizable reports. I can allow donors and alumni to update their own contact info. I can easily mass enter gifts and do mass uploads as well. It is a great system.

Pros

I have worked with bigger and much more expensive databases at past jobs, and I always ran into problems that were unsolvable within the system - reports I needed that it couldn't generate, no ability to mass upload things, or something along those lines. Donorsnap has thought of EVERYTHING. And for such a minimal monthly price. I was recently at a fundraising professionals meeting, and someone in the forum asked what databases everyone used. A few people sheepishly said what they used, but both added "although I wouldn't recommend it. It's a pain." I was the only person in the room who proudly said "Well, I am using Donorsnap, which is really affordable and can do everything I need. I would highly recommend it to anyone." And a bunch of people jotted it down. Its hard to be happy with your donor database, but for the first time, I am. Their customer service is also great, and responds quickly to any questions. They have tons of video tutorials for every page, so you can learn how to do things when you need to handle a new process you haven't done before.

Cons

Like all software, there is a learning curve. You have to figure out how to do the things you want to do - reports, imports, eforms, etc. One time, I had to import hundreds of gifts made on another platform, and get them to match up to the right donor records already in our database. It was quite the conversation with customer service as I learned how to do this, and it wasn't something I hope to have to do often. But it was possible to do it, without manually entering each gift! Which I can't say would be true for all databases. They have built in a ton of flexibility to this database.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dru S.
Industry: Philanthropy

DonorSnap Easy & Efficient

Reviewed on 2015/03/17
Review Source: SoftwareAdvice

Pros

DonorSnap is a small company that gives big service! I really appreciate that I can ask for help and receive a response in a timely fashion (usually within just a couple of hours or sooner). One of the reasons we went with DonorSnap was because they offered a lot of what larger companies offered, but at far less the cost. While they didn't have all the bells and whistles, they didn't pretend to either. We needed something easy to operate. I love that the screens all work basically the same. You don't have to remember how things work from screen to screen. The reporting system encompasses every data field (theirs or our customized fields) and is a breeze to utilize. They advertised "no hidden costs" and after 3 years, that's still true. I've sat in on numerous free webinars that have all been timely within the fiscal year and presented in a concise manner. I like the 20 minute specific lesson experience led by knowledgeable instructors and also learn from questions asked by other attendees. But back to the bells and whistles. Throughout the short time that we've been with DonorSnap, they've thoughtfully added some popular features like credit card interface, the ability to quickly upload individual demographic info solicited from a form on our website, and mass email capabilities to save on postage. I know that there's a lot more to this product than I utilize, but I like that they give me the opportunity to check out new software features with their webinars. I can't think of any other company (that I initially considered) that didn't charge for every little features and support - whether I needed them or not! I'm very happy with DonorSnap!

Cons

I wish there was a better way to show "InKind" donations on a report. Currently, they look the same as a cash donation.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 76 user ratings
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DonorSnap Pricing

DonorSnap Pricing

Starting from
US$39,00/month
Free Trial
Subscription
Value for money

Free trial for 30 days.

Site setup $200 (one-time fee) then:
1,000 contacts: $39 per month
2,500 contacts: $59 per month
5,000 contacts: $79 per month
10,000 contacts: $99 per month
30,000 contacts: $199 per month

(Annual payments receive a price break)

Free trial for 30 days.

Site setup $200 (one-time fee) then:
1,000 contacts: $39 per month
2,500 contacts: $59 per month
5,000 contacts: $79 per month
10,000 contacts: $99 per month
30,000 contacts: $199 per month

(Annual payments receive a price break)

Value for Money
4,7/5
Based on 76 user ratings
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DonorSnap Features

DonorSnap Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
4,4/5
Based on 76 user ratings
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Categories

Additional information for DonorSnap

Additional information for DonorSnap

Key features of DonorSnap

  • 10 types of canned report options plus DataMiner query tools
  • Accept payments securely with OpenEdge account support
  • Add links for online forms to associated social media
  • Author comprehensive web forms with built-in web editor
  • Capture event & donation registrations, assigned to contacts
  • Companion DonorSnap app available for iOS devices
  • Custom dashboard view with chosen apps specific to each user
  • Import, manage, query and track detailed contacts records
  • Integrate forms into existing event or donation sites
  • Send donation acknowledgement emails and PDF letters
  • Set goals to track fundraising, volunteer & event activities
  • Track the affiliations, relationships & activity of contacts
  • Write direct to database & edit with user defined fields

Benefits

  • DonorSnap centralizes donation management capabilities with a full feature cloud-based system priced by size of contact database.
  • Contact management includes record keeping, Excel data importing plus database querying and customization with user defined fields.
  • Manage, track and accept donations securely while monitoring fundraising goals before sending acknowledgment letters or emails to contacts.
  • Create and modify event registration, donation, membership or newsletter sign up forms using DonorSnap’s integrated web authoring tools.
  • Integration with Keep&Share calendars, Quickbooks, and Constant Contact, plus data importing from Excel and a range of standard, rich reporting options.
  • Customizable dashboard view enabling data and feature apps to be configured and color-coded based on user account preferences.
  • Access DonorSnap from any internet-enabled device, plus a companion app for iOS devices adds contact viewing and note taking features.
  • DonorSnap FAQs

    DonorSnap FAQs

    Below are some frequently asked questions for DonorSnap.

    Q. What type of pricing plans does DonorSnap offer?

    DonorSnap offers the following pricing plans:

    Starting from: US$39,00/month

    Pricing model: Subscription

    Free Trial: Available

    Free trial for 30 days. Site setup $200 (one-time fee) then: 1,000 contacts: $39 per month 2,500 contacts: $59 per month 5,000 contacts: $79 per month 10,000 contacts: $99 per month 30,000 contacts: $199 per month (Annual payments receive a price break)

    Q. What are the main features of DonorSnap?

    DonorSnap offers the following features:

    • 10 types of canned report options plus DataMiner query tools
    • Accept payments securely with OpenEdge account support
    • Add links for online forms to associated social media
    • Author comprehensive web forms with built-in web editor
    • Capture event & donation registrations, assigned to contacts
    • Companion DonorSnap app available for iOS devices
    • Custom dashboard view with chosen apps specific to each user
    • Import, manage, query and track detailed contacts records
    • Integrate forms into existing event or donation sites
    • Send donation acknowledgement emails and PDF letters
    • Set goals to track fundraising, volunteer & event activities
    • Track the affiliations, relationships & activity of contacts
    • Write direct to database & edit with user defined fields

    Q. Who are the typical users of DonorSnap?

    DonorSnap has the following typical customers:

    Non Profit

    Q. What languages does DonorSnap support?

    DonorSnap supports the following languages:

    English

    Q. What type of pricing plans does DonorSnap offer?

    DonorSnap has the following pricing plans:

    Subscription

    Q. Does DonorSnap support mobile devices?

    DonorSnap supports the following devices:

    iPhone, iPad

    Q. What other apps does DonorSnap integrate with?

    DonorSnap integrates with the following applications:

    Constant Contact, Constant Contact, QuickBooks Online Advanced, goEmerchant

    Q. What level of support does DonorSnap offer?

    DonorSnap offers the following support options:

    Phone Support, Online Support, FAQs, Video Tutorials, Knowledge Base