Raiser's Edge NXT

Cloud fundraising and relationship management for nonprofits

4,2 /5 (315 reviews) Write a Review!

Raiser's Edge NXT Overview

What is Raiser's Edge NXT?

Raiser’s Edge NXT is a cloud based fundraising & donor relationship management software designed to cater the needs of small and midsize nonprofit organizations that offers donor management, contact management, database management and automatic payment functionalities within a single solution.

The campaign management functionality of Raiser's Edge NXT enables marketers to send analytics driven campaigns, collect online donations, initiate crowdfunding efforts and measure campaign performance.

The donor management functionality of the software enables users to remotely track and manage the performance of the portfolio and pipelines, track multiple touchpoints, assign actions, find major donors and estimate how much to request from them.

Raiser's Edge NXT's features include database management to help users keep their organizational data clean and accurate whilst data enrichment services help users automatically update contact information. This in turn helps users to reduce their campaign bounce rates.

With the help of customized reporting and dashboards to accurately track the health of the organization’s fundraising efforts, users gain a complete view of all their fundraising activities and are better equipped in making decisions regarding their donor management practices.

Raiser's Edge NXT Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact vendor for pricing


Raiser's Edge NXT Features

Devices
Business size
S M L
Markets
United States, United Kingdom
Supported Languages
English

Media

Raiser's Edge NXT - Contact profile
Raiser's Edge NXT - Filtering
Raiser's Edge NXT - Gifts
Raiser's Edge NXT - Portfolio
Raiser's Edge NXT - Prospect research
Raiser's Edge NXT - Notes and interaction
Raiser's Edge NXT video Raiser's Edge NXT screenshot: Raiser's Edge NXT - Contact profile Raiser's Edge NXT screenshot: Raiser's Edge NXT - Filtering Raiser's Edge NXT screenshot: Raiser's Edge NXT - Gifts Raiser's Edge NXT screenshot: Raiser's Edge NXT - Portfolio Raiser's Edge NXT screenshot: Raiser's Edge NXT - Prospect research Raiser's Edge NXT screenshot: Raiser's Edge NXT - Notes and interaction

Raiser's Edge NXT Reviews

Raiser's Edge NXT Reviews

Overall rating
4,2
/
5
Excellent
159

Very good
124

Average
26

Poor
4

Terrible
2

Value for Money
3,9
Features
4,2
Ease of Use
4
Customer Support
4,3
90% recommended this app
Verified Reviewer

High end product, poor customer service

Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.


Emily M.

Blackbaud

Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.


Cheena D.

Raiser's Edge Lifer Rant


Alex J.

Becoming a benefit to our organization

While we have had some hiccups converting our staff over, I think the product itself is wonderful and introduces features that we've wanted in the main database since we converted to Blackbaud products. For most, the features that it currently offers will suffice, and if they don't many of the missing features can be found in the main system. The development of new features has been going surprisingly quickly, and we expect that most of the problems we have had so far will go away as the product is updated.


Mary S.

Powerful Database

My recommendation is to get formal training if you are going to use the database and give each new staff member the opportunity to be trained by a Raiser's Edge specialist. The database is absolutely worth the time and money if you also invest in your staff's knowledge of it. If two people are doing the same task in even a slightly different way, you can end up with holes in your data. However, if you do get good training, you'll find this database to be well worth it and will assist your fundraising strategies quite well.


Verified Reviewer
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

High end product, poor customer service

Used Daily for 1+ year
Reviewed on 2020/07/07
Review Source: Capterra

Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.

Pros

This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.

Cons

The price point is high for what you are getting, and customer support for this product is extremely poor at best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Emily M.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Blackbaud

Used Daily for 1+ year
Reviewed on 2020/07/21
Review Source: Capterra

Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.

Pros

What I like most about this product is that as a fundraiser, I have many tools that keep me organized and remind me to thank our donors.

Cons

My co-worker who uses this software for only adding donations has a very difficult time with it. She says it takes way too many steps to add donations. It is also frustrating that you have to create a new record for someone who has been memorialized by a gift. It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more. The reporting pages are confusing and difficult to understand how to set up a goal and see our progress toward it. There are many things like this that we come across that are frustrating to us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Cheena D.
Industry: Fine Art

Raiser's Edge Lifer Rant

Reviewed on 2016/05/05
Review Source: SoftwareAdvice

Pros

My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized.

Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).

Cons

The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Alex J.
Industry: Environmental Services
Company size: 11-50 Employees

Becoming a benefit to our organization

Used Daily for 1+ year
Reviewed on 2019/06/03
Review Source: SoftwareAdvice

While we have had some hiccups converting our staff over, I think the product itself is wonderful and introduces features that we've wanted in the main database since we converted to Blackbaud products. For most, the features that it currently offers will suffice, and if they don't many of the missing features can be found in the main system. The development of new features has been going surprisingly quickly, and we expect that most of the problems we have had so far will go away as the product is updated.

Pros

The interface is a lot friendlier to the average user than the database view, making it easier to use for our employees that don't like working in databases as much. It also introduced certain features that were missing from the main database, which added some new tools to manage data and keep our information clean. The analytics is my favorite addition; while some dashboard tools exist in Raiser's Edge, in NXT they are fully thought out and allow for excellent reporting and visual depictions of our progress.

Cons

It's still an in-development product, so while this could be great for some organizations it's not at the point where it's great for all organizations. Despite the fact that it's user-friendly and many of our staff members prefer to use it, the lack of certain features from the main database make it hard for them to convert completely, and they feel that switching between the two views of the same system is a hassle. While it's understandable that the extra add-ons would take a back seat to the development of the main features, with our membership module missing it does make it hard for our organization to shift most of our staff over to it from the main database view. There are also some things that don't synchronize properly between the two systems yet, which sometimes makes database maintenance feel like we're checking in two different databases for information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Mary S.
Industry: Fine Art
Company size: 11-50 Employees

Powerful Database

Used Daily for 2+ years
Reviewed on 2017/07/11
Review Source: SoftwareAdvice

My recommendation is to get formal training if you are going to use the database and give each new staff member the opportunity to be trained by a Raiser's Edge specialist. The database is absolutely worth the time and money if you also invest in your staff's knowledge of it. If two people are doing the same task in even a slightly different way, you can end up with holes in your data. However, if you do get good training, you'll find this database to be well worth it and will assist your fundraising strategies quite well.

Pros

The Raiser's Edge is a very powerful database that can provide great insight into your organization's fundraising. It has the capability to track and report on anything you would ever need to look at for fundraising. The template reports are customizable, which is very helpful. My favorite feature is the query and export combo - I can pull out any piece of information I need to analyze and Raiser's Edge does a good job of getting rid of duplicate information for me. The dashboard feature is also good - you can create multiple dashboards to compare fiscal years, appeals, funds, recent gifts list, summaries, etc. You can also share your dashboard with other users so that everyone can be looking at the same thing.

Cons

Building custom reports from scratch (not using a template) can be challenging to create through Crystal Reports. However, you can usually find a template that you can customize to create a similar report, if not the exact report you want to write.

Duplicate records can also be challenging in Raiser's Edge. When Constituents are uploaded to the database from a list or entered manually, Raiser's Edge will not identify duplicates if the name or address is not an exact match. This can be frustrating - for example, it won't recognize a duplicate address if the only difference is between "Street" and "St." in the database. Cleaning up the duplicates is even more challenging. I have needed to export lists of constituents, identify duplicates in Excel, and then go back into Raiser's Edge to merge and delete the duplicate constituent records.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,5/10
Based on 315 user ratings
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Raiser's Edge NXT Pricing

Raiser's Edge NXT Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact vendor for pricing

Contact vendor for pricing

Value for Money
3,9/5
Based on 315 user ratings
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Raiser's Edge NXT Features

Raiser's Edge NXT Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
4,2/5
Based on 315 user ratings
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Categories

Additional information for Raiser's Edge NXT

Additional information for Raiser's Edge NXT

Key features of Raiser's Edge NXT

  • Address finder
  • Alumni management
  • Automated de-duplication process
  • Batch gift entry
  • Contact management
  • Credit card updater
  • Data health scorecard
  • Database mobile app
  • Donor contact management
  • Donor management
  • Email marketing
  • Membership management
  • Pledge and recurring gifts management
  • Provides various reporting tools
  • Relationship tracking
  • Split gift designation
  • Volunteer management

Benefits

The donor management functionality of the software allows users to manage the donor portfolio and donation pipeline remotely.

Analytics functionality helps marketers effectively drive data-driven campaigns and track the performance of each of their efforts.

Relationship management allows users to reach out donors using targeted messages from multiple channels.

Wealth Analytics feature allows users to find out bid donors and the amount they can be requested.
Raiser’s Edge NXT features crowd funding that allows evangelist to raise money on behalf of their organizations by leveraging all the social media platforms

Raiser's Edge NXT FAQs

Raiser's Edge NXT FAQs

Below are some frequently asked questions for Raiser's Edge NXT.

Q. What type of pricing plans does Raiser's Edge NXT offer?

Raiser's Edge NXT offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact vendor for pricing

Q. What are the main features of Raiser's Edge NXT?

Raiser's Edge NXT offers the following features:

  • Address finder
  • Alumni management
  • Automated de-duplication process
  • Batch gift entry
  • Contact management
  • Credit card updater
  • Data health scorecard
  • Database mobile app
  • Donor contact management
  • Donor management
  • Email marketing
  • Membership management
  • Pledge and recurring gifts management
  • Provides various reporting tools
  • Relationship tracking
  • Split gift designation
  • Volunteer management

Q. Who are the typical users of Raiser's Edge NXT?

Raiser's Edge NXT has the following typical customers:

Non Profit

Q. What languages does Raiser's Edge NXT support?

Raiser's Edge NXT supports the following languages:

English

Q. What type of pricing plans does Raiser's Edge NXT offer?

Raiser's Edge NXT has the following pricing plans:

Subscription

Q. Does Raiser's Edge NXT support mobile devices?

We do not have any information about what devices Raiser's Edge NXT supports

Q. What other apps does Raiser's Edge NXT integrate with?

Raiser's Edge NXT integrates with the following applications:

Adestra, Almabase, Blackbaud Financial Edge NXT, Boomi, CrowdRise, Engaging Networks, Grants United, ImportOmatic, Scholars United, Workato

Q. What level of support does Raiser's Edge NXT offer?

Raiser's Edge NXT offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials