Aloha POS

Aloha POS

Restaurant POS system optimized for handheld devices

3.5/5 (50 reviews)

Aloha POS Overview

NCR Aloha POS is a restaurant POS (point-of-sale) system that is flexible and scalable to any size and type of restaurant whether it is fine dining or quick service. It is a fully featured solution that is available as a stand-alone system or as a web-based program. Aloha POS enables mobile ordering and payment, table and reservation management, takeout and delivery mapping, as well as kitchen production.

Aloha POS offers users an intuitive visual interface that supports check spitting, card processing, loyalty programs and gift cards. There is also a mobile version of NCR Aloha POS software available for iPad and iPhone.

Aloha POS offers a variety of summary reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed. If an item is running low, users will be able to see exactly how much stock is left and all data is synchronized between devices including handhelds and mobiles connected to the Aloha POS app.

If the establishment's internet goes down, Aloha POS will still process and take orders thanks to its multiple layers of redundancy. The NCR company offers free software upgrades and next generation hardware terminals every five years.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Aloha POS Reviews

Overall rating
3.5/5
60% positive reviews
15
Excellent
15
Very good
9
Average
5
Poor
6
Terrible
Nichole S.

Aloha! Hello!

Used Daily for 2+ years
Reviewed on 2017/12/10
Review Source: SoftwareAdvice

Pros

Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.

Cons

Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Peter M.

It always comes down to service

Used Other for 1+ year
Reviewed on 2017/04/20
Review Source: SoftwareAdvice

I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!

Pros

It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.

Cons

Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Kathy O.

Aloha POS works great

Used Daily for 2+ years
Reviewed on 2017/12/09
Review Source: SoftwareAdvice

Overall this product works very well, and is very easy to figure out if you sit and learn for a bit. There are many integrated functions that allow us to do many things within the system. The staff finds it very easy to use as well. Very few problems.

Pros

I can edit most things on my own, and the ease of changing things in the POS is fairly simple. The ergonomic design makes it easy for staff to use.

Cons

I think the customer service sometimes lacks, in terms of getting through to the right person to help and then the problem never truly being resolved. Some of the buttons I have needed in the past, are not allowed on my end and I have to call and have someone add them to my end which is silly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Vince S.

Ease of use Software

Used Daily for 2+ years
Reviewed on 2017/05/08
Review Source: SoftwareAdvice

Been using Aloha POS software at three of our restaurants. Easy to train staff. Only negative is that NCR is too big of company to respond to customers needs on a timely basis.

Pros

Quick to learn. Great for multi units operations. No monthly fees, can purchase Aloha outright. Provides necessary reports to efficiently run and operate your business. Durability.

Cons

NCR support response time to issues . Monthly Fees for optional products e-cards, loyalty. Unable to purchase swipe e-cards from other sources.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Don P.

POS functionality

Used Daily for 2+ years
Reviewed on 2018/01/17
Review Source: SoftwareAdvice

It is too difficult to navigate the back of the house functionality. There are too many steps involved.

Pros

Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.

Cons

Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10

Aloha POS Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.

Aloha POS Features

  • Electronic Payments
  • Mobile Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Aloha POS

Key features of Aloha POS

  • Built for handheld devices and mobile phones
  • Category sales reports
  • Consumer engagement
  • Continued functionality without internet
  • Delivery management
  • Employee theft
  • Enter orders
  • Fixed POS terminals
  • Item sales reports
  • Labour costs reports
  • Multi-functional POS
  • Multiple layers of redundancy
  • On-premise POS software with data services in the cloud
  • Payments
  • Product mix reports
  • Reports
  • Security
  • Server sales reports
  • Service speed reports
  • Streamline food preparation
  • Total sales reports

Benefits

Aloha POS is available as both an on-premise software and a cloud-based service with data storage.

Restaurant owners and managers can streamline their restaurant’s processes including order routing, breakdowns, and kitchen management.

Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.

Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.

Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.

Aloha POS FAQs

Below are some frequently asked questions for Aloha POS.

Q. What type of pricing plans does Aloha POS offer?

Aloha POS offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.

Q. What are the main features of Aloha POS?

Aloha POS offers the following features:

  • Built for handheld devices and mobile phones
  • Category sales reports
  • Consumer engagement
  • Continued functionality without internet
  • Delivery management
  • Employee theft
  • Enter orders
  • Fixed POS terminals
  • Item sales reports
  • Labour costs reports
  • Multi-functional POS
  • Multiple layers of redundancy
  • On-premise POS software with data services in the cloud
  • Payments
  • Product mix reports
  • Reports
  • Security
  • Server sales reports
  • Service speed reports
  • Streamline food preparation
  • Total sales reports

Q. Who are the typical users of Aloha POS?

Aloha POS has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Aloha POS support?

Aloha POS supports the following languages:

English

Q. What type of pricing plans does Aloha POS offer?

Aloha POS has the following pricing plans:

Subscription

Q. Does Aloha POS support mobile devices?

Aloha POS supports the following devices:

iPhone, iPad

Q. What other apps does Aloha POS integrate with?

Aloha POS integrates with the following applications:

7Shifts, Clear Spider, HotSchedules, Hubworks Hostel Management, QSROnline, SailPlay Loyalty, SynergySuite, TimeForge, WebRezPro, Wisetail LMS

Q. What level of support does Aloha POS offer?

Aloha POS offers the following support options:

Online Support, Phone Support