About NCR Aloha
NCR Aloha is a cloud-enabled restaurant management platform, sold via subscription, that serves as the heart of a restaurant’s operations – from digital ordering and point-of-sale to payments, from consumer engagement to back office and beyond. The platform provides everything a brand needs to run a restaurant, all integrated and packaged together.
Aloha empowers restaurant to create amazing (and unified) guest experiences – wherever they begin or end – extending their presence to ecommerce, curbside pickup, delivery and consumer mobile. What makes Aloha special? Everything we do with our software is platform based and is driven by an API-first approach that enables restaurants to implement new technologies and innovations faster, while driving consistency in the guest experience across multiple channels. Aloha delivers ease-of-use and a consistent user experience across restaurants, which translates into reduced training time and expense for operators using Aloha that are hiring from within the industry. Additionally, restaurant brands can start using Aloha as a single site, independent restaurant and the platform grows with their business without a need to rip and replace their technology once they grow to be a larger brand.
Additional capabilities of the Aloha platform include contactless dining, loyalty, gift cards, delivery and takeout management, EMV payments and integrations with over 200 solution partners. With hardware, software, payments and support all included in as a subscription, Aloha is used by restaurants of all sizes, including bars, fast casual brands, quick service restaurants, bakeries, pizza chains, fine dining restaurants, casual dining restaurants and cafes.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NCR Aloha
Key benefits of NCR Aloha
Increase speed and efficiency: NCR Aloha is a purpose-built, industry-tested solution that offers thousands of features to help you work faster, like the ability to edit orders on the fly, nested modifiers, tip share, true redundancy and more.
Enable an easy, contactless experience: Guests will rest easier with contactless experiences that enable them to order and pay while avoid handing over their credit card or touching other shared surfaces
Accelerate your digital strategy: Provide guests with a great online and mobile ordering experiences with location-specific menus and online payment
Manage your system from anywhere: Pricing, POS layouts, display graphics and more are all centralized in one cloud-based management system to help you manage your restaurant (or restaurants) from anywhere.
Create Greater Brand Engagement: Target loyalty programs and gift cards to you best customers to increase sales or influence decisions
Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.
Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.
Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NCR Aloha
Images
Features
Total features of NCR Aloha: 62
Alternatives
TouchBistro
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Reviews
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- Industry: Hospitality
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NCR Aloha
Reviewed on 2020/11/03
Our overall experience with NCR has been great. The product, while it may be on the higher side of...
Our overall experience with NCR has been great. The product, while it may be on the higher side of pricing, is well worth what you pay for. You just have to utilize it properly.
Pros
We started out with multiple POS systems across our properties, NCR was the easiest to use and most user friendly for FOH and BOH staff. It is easy to train on and easy to deploy once you have multiple locations. We have tried many other POS providers out there and NCR has always been responsive and quick to solve any issues or answer any questions that may come up.
Cons
Built in reporting lacks compared to other providers, their online reporting tool is good but still has a ways to go when compared to Avero. The initial roll-out of connected payments was needed by us and I wish we would have not went with the Verifone pin pad product they offered at the time. They quite often break down and are buggy.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Restaurant Software
Reviewed on 2021/02/12
My overall experience with NCR Aloha is that it's the best software for any restaurant. I have used...
My overall experience with NCR Aloha is that it's the best software for any restaurant. I have used a few different ones and this one is by far my favorite. It's very easy on the back and front end. I do wish the customer service was easier to reach, it takes a while to get ahold of them. However, the software is so user friendly you probably won't need customer service much.
Pros
The best feature about this product is the ease of use. Aloha is extremely simple which makes it easier for new employees who have never served before. The layout is very blocky so that it's easy to read and click. This is true for both computer and mobile devices.
Cons
My least favorite thing about Aloha is that you can't do everything on the mobile app that you can do on the computer. Our servers use mainly the mobile apps, as they are going into theater auditoriums to take orders. It would be nice if you could do ALL functions on both mobile and computer.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Horrible System and even Worse Customer Service!
Reviewed on 2017/12/11
Cons
I wish I could give them a "0," because this is the absolute worst company I have ever done business with... They do not return phone calls or emails, routinely overcharge my account, deduct money without warning for chargebacks that I have no knowledge of or have received no paperwork regarding. I never know who to call for what because the company is so large and they source everything to different departments. I cannot express enough how much displeasure, frustration, and anger doing business with this company has caused me. I have reached my limit and will be switching our POS system as well as processing away from Aloha and NCR. DO NOT MAKE THE SAME MISTAKE I DID.... AVOID THIS COMPANY!
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
POS functionality
Reviewed on 2018/01/17
It is too difficult to navigate the back of the house functionality. There are too many steps...
It is too difficult to navigate the back of the house functionality. There are too many steps involved.
Pros
Ease of use for servers in that the categorization and screens are easy to follow and remember. The checkout feature for daily data capturing is also very usefull.
Cons
Back of the house programming. Changing buttons and designing screens, along with changing the footer on the customer ticket, is too difficult to navigate easily.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Aloha Review
Reviewed on 2022/10/13
Aloha has worked really well for our restaurants. It is a workhorse. Could be a little better...
Aloha has worked really well for our restaurants. It is a workhorse. Could be a little better with 3rd party integrations.
Pros
Works well in the restaurant and is easy to train staff on how to use
Cons
Menu management is a little cumbersome until you get used to it.
NCR Aloha FAQs
Below are some frequently asked questions for NCR Aloha.Q. What type of pricing plans does NCR Aloha offer?
NCR Aloha offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of NCR Aloha?
NCR Aloha has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does NCR Aloha support?
NCR Aloha supports the following languages:
Catalan, Chinese, Czech, Danish, Dutch, English, French, German, Italian, Portuguese, Romanian, Russian, Spanish, Turkish
Q. Does NCR Aloha support mobile devices?
NCR Aloha supports the following devices:
Q. What other apps does NCR Aloha integrate with?
NCR Aloha integrates with the following applications:
7shifts, Checkmate, DoorDash, HotSchedules, Olo, QuickBooks Payroll
Q. What level of support does NCR Aloha offer?
NCR Aloha offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
Related categories
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