About NCR Aloha

NCR Aloha is a cloud-enabled restaurant management platform, sold via subscription, that serves as the heart of a restaurant’s operations – from digital ordering and point-of-sale to payments, from consumer engagement to back office and beyond. The platform provides everything a brand needs to run a restaurant, all integrated and packaged together.

Aloha empowers restaurant to create amazing (and unified) guest experiences – wherever they begin or end – extending their presence to ecommerce, curbside pickup, delivery and consumer mobile. What makes Aloha special? Everything we do with our software is platform based and is driven by an API-first approach that enables restaurants to implement new technologies and innovations faster, while driving consistency in the guest experience across multiple channels. Aloha delivers ease-of-use and a consistent user experience across restaurants, which translates into reduced training time and expense for operators using Aloha that are hiring from within the industry. Additionally, restaurant brands can start using Aloha as a single site, independent restaurant and the platform grows with their business without a need to rip and replace their technology once they grow to be a larger brand.

Additional capabilities of the Aloha platform include contactless dining, loyalty, gift cards, delivery and takeout management, EMV payments and integrations with over 200 solution partners. With hardware, software, payments and support all included in as a subscription, Aloha is used by restaurants of all sizes, including bars, fast casual brands, quick service restaurants, bakeries, pizza chains, fine dining restaurants, casual dining restaurants and cafes.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of NCR Aloha

Increase speed and efficiency: NCR Aloha is a purpose-built, industry-tested solution that offers thousands of features to help you work faster, like the ability to edit orders on the fly, nested modifiers, tip share, true redundancy and more.

Enable an easy, contactless experience: Guests will rest easier with contactless experiences that enable them to order and pay while avoid handing over their credit card or touching other shared surfaces

Accelerate your digital strategy: Provide guests with a great online and mobile ordering experiences with location-specific menus and online payment

Manage your system from anywhere: Pricing, POS layouts, display graphics and more are all centralized in one cloud-based management system to help you manage your restaurant (or restaurants) from anywhere.

Create Greater Brand Engagement: Target loyalty programs and gift cards to you best customers to increase sales or influence decisions

Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.

Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.

Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

NCR Aloha Software - Aloha Essentials is an all-in-one restaurant management solution with everything you need to run your restaurant
NCR Aloha Software - Give guests a safe, easy way to order and pay while dining-in.
NCR Aloha Software - Get a better understanding of your restaurant so you can make the best decisions for your business.
NCR Aloha Software - Allow guests to pay in a contactless way on their phones: no need to give away their credit card or touch a pen or bill folio.
NCR Aloha Software - NCR Aloha is purpose-built for full service, quick service and everything in between.
NCR Aloha Software - Restaurant owners can keep on eye on their restaurant anywhere, anytime with real-time alerts and mobile management.
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NCR Aloha video
NCR Aloha video
NCR Aloha video
NCR Aloha Software - Aloha Essentials is an all-in-one restaurant management solution with everything you need to run your restaurant NCR Aloha Software - Give guests a safe, easy way to order and pay while dining-in. NCR Aloha Software - Get a better understanding of your restaurant so you can make the best decisions for your business. NCR Aloha Software - Allow guests to pay in a contactless way on their phones: no need to give away their credit card or touch a pen or bill folio. NCR Aloha Software - NCR Aloha is purpose-built for full service, quick service and everything in between. NCR Aloha Software - Restaurant owners can keep on eye on their restaurant anywhere, anytime with real-time alerts and mobile management.

Features

Total features of NCR Aloha: 52

  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Cash Management
  • Credit Card Processing
  • Customer Accounts
  • Customizable Categories
  • Data Import/Export
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Product Catalog
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting/Analytics
  • Restaurant POS
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Summary Reports
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Wait List Management
  • eCommerce Management

Alternatives

Toast POS

4,1
#1 Alternative to NCR Aloha
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Revel Systems

3,7
#2 Alternative to NCR Aloha
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

TouchBistro

4,1
#3 Alternative to NCR Aloha
TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the...

Square Point of Sale

4,7
#4 Alternative to NCR Aloha
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Reviews

Overall rating

3,7 /5
(71)
Value for Money
3,3/5
Features
3,8/5
Ease of Use
3,8/5
Customer Support
3,1/5

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Showing 5 reviews of 71
Edward L.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Aloha Everybody

Reviewed on 2020/11/12

We have partnered with NCR and have had a great experience from install to support.

We have partnered with NCR and have had a great experience from install to support.

Pros

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Alternatives Considered

Toast POS

Reasons for Choosing NCR Aloha

The software was not user friendly and was very outdated.

Reasons for Switching to NCR Aloha

We had issues with toast support in the beginning pushing us towards a company we were more comfortable with.
Peggy S.
Overall rating
  • Industry: Hospitality
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NCR Aloha is here to stay

Reviewed on 2020/11/10

Very satisfied with the software programming overall. Very happy with our local account rep and...

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Pros

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated.
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Management loves the Pulse App.

Cons

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious.

The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

Steve G.
Overall rating
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Still the same

Reviewed on 2021/12/15

I have used it quite a bit but not for years and I'm using again. The system has not changed much...

I have used it quite a bit but not for years and I'm using again. The system has not changed much at all.

Pros

I liked it a lot in the 80's but now, it's still the same. It's clean and front end easier to use as it always was.

Cons

The software is challenging to navigate and is not as easy to use as many of the other systems on the market today. They system is clunky and takes forever to program and input new information for use. Then, the refresh that has to be completed. Outdated program.

There are way too many people and systems involved in the customer service. i3, NCR, Aloha...it's a joke when you need something done and it takes forever to get resolution.

Patrick L.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Review of Aloha

Reviewed on 2020/12/14

Good - We enjoyed working with the local branch and helping us set up or system.

Good - We enjoyed working with the local branch and helping us set up or system.

Pros

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Cons

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Alternatives Considered

Toast POS

Reasons for Switching to NCR Aloha

Our partnerships with other companies already established with our parent company.
Andrew M.
Overall rating
  • Industry: Restaurants
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

My Review

Reviewed on 2020/11/12

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a...

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

Showing 5 reviews of 71 Read all reviews

NCR Aloha FAQs

Below are some frequently asked questions for NCR Aloha.

NCR Aloha offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

NCR Aloha has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

NCR Aloha supports the following languages:

English

NCR Aloha supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NCR Aloha integrates with the following applications:

7shifts, Checkmate, HotSchedules, Olo, QuickBooks Payroll

NCR Aloha offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)

Related categories

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