Kount

eCommerce fraud detection & prevention

4,7 /5 (66 reviews) Write a Review!

Kount Overview

What is Kount?

Kount provides a platform for businesses to increase their ability to take orders from online customers by eliminating the risk of fraud and chargebacks. It features dozens of tools and features to suit your specific business needs and tolerance for risk. The platform can be modified and designed around specific needs of small, medium, and large businesses. Some of the basic tools include device fingerprinting, geolocating, proxy piercing, and a unique Kount score.

Businesses can track why transactions were declined, what the largest and current risk factors are, where customers are ordering from, peak traffic times, as well as many other factors.

As an online platform, Kount's solution can be installed quickly without the need for clunky hardware or expensive installations. Typical customers reduce fraud by up to 98% and grow their bottom-line sales by 2.2% - 5.8%.

Kount Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Contact Kount for more information on pricing.


Kount Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Kount video Kount screenshot: Kount screenshot:

Kount Reviews

Kount Reviews

Overall rating
4,7
/
5
Excellent
50

Very good
14

Average
2

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,4
Customer Support
4,7
97% recommended this app
Marimay A.

Highly Recommended

A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount


Verified Reviewer

Great tool for fraud risk management

Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions


Robyn C.

Kount Pros & Cons

We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.


Zach S.

Great fraud control software

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.


Verified Reviewer

Easy to Integrate and Maintain!

With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on average, with less than 1% of orders going into auto decline status. KOUNT allows for cross-departmental collaboration and communication in order to prevent fraud. The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process. KOUNT has proven itself to be an invaluable business partner for our organization.


Marimay A.
Industry: Outsourcing/Offshoring
Company size: 51-200 Employees

Highly Recommended

Used Daily for 2+ years
Reviewed on 2018/12/18
Review Source: Capterra

A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount

Pros

Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Cons

So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Internet
Company size: 51-200 Employees

Great tool for fraud risk management

Used Weekly for 2+ years
Reviewed on 2019/04/13
Review Source: Capterra

Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions

Pros

This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard.
Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys. Agents can easily blacklist the information regarding suspected transactions without leaving the dashboard.
The rule set creations options are very flexible and you can split them according to merchant, markets and they can be modify or deactivated in just a few clicks.
Customer services are very helpful and quick to answer the enquirers.

Cons

The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Robyn C.
Industry: Retail
Company size: 51-200 Employees

Kount Pros & Cons

Used Daily for 6-12 months
Reviewed on 2018/12/18
Review Source: Capterra

We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Pros

The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons

There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Response from Kount

Hi Robyn,
We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Zach S.
Industry: Retail
Company size: 51-200 Employees

Great fraud control software

Used Daily for 2+ years
Reviewed on 2018/12/27
Review Source: Capterra

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.

Pros

Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons

I didn't have any problems with the software. So no real cons.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Tobacco
Company size: 201-500 Employees

Easy to Integrate and Maintain!

Used Monthly for 2+ years
Reviewed on 2019/01/08
Review Source: Capterra

With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on average, with less than 1% of orders going into auto decline status. KOUNT allows for cross-departmental collaboration and communication in order to prevent fraud. The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process. KOUNT has proven itself to be an invaluable business partner for our organization.

Pros

KOUNT has a rigorous production readiness certification for the initial implementation to ensure that the environment is setup and working as expected. Once the solution is live, it is very easy to configure and maintain. It allows the IT department to focus on technical implementation specifics while the finance department can focus on implementing appropriate business rules for managing transactions. Our support contact seems to always be available, and watches over our account for ways to improve and save costs.

Cons

The khash implementation is a bit complicated, but we managed to figure it out. Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 66 user ratings
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Kount Pricing

Kount Pricing

Starting from
N/A
Free Trial
Value for money

Contact Kount for more information on pricing.

Contact Kount for more information on pricing.

Value for Money
4,7/5
Based on 66 user ratings
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Kount Features

Kount Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,6/5
Based on 66 user ratings
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Categories

Additional information for Kount

Additional information for Kount

Benefits

• Reduce fraud for online and mobile business
• Cut back on manual order reviews
• Custom and tailored services for your business
• Patented technology
• 24-hour support

Kount FAQs

Kount FAQs

Below are some frequently asked questions for Kount.

Q. What type of pricing plans does Kount offer?

Kount offers the following pricing plans:

Free Trial: Not Available

Contact Kount for more information on pricing.

Q. What are the main features of Kount?

We do not have any information about Kount features

Q. Who are the typical users of Kount?

Kount has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Kount support?

Kount supports the following languages:

English

Q. What type of pricing plans does Kount offer?

We do not have any information about what Kount pricing plans

Q. Does Kount support mobile devices?

We do not have any information about what devices Kount supports

Q. What other apps does Kount integrate with?

Kount integrates with the following applications:

BlueSnap, Salesforce B2C Commerce, TokenEx, X-Cart

Q. What level of support does Kount offer?

Kount offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials