About Kount

Kount’s AI-driven Identity Trust Platform protects the complete customer journey for more than 9,000 leading brands and payment processors.

Powered by its Identity Trust Global Network ™, Kount, An Equifax Company, links billions of trust and fraud signals to protect every interaction – from account creation and login to payments and disputes.

Businesses use Kount to increase approval rates, reduce chargebacks, stop bot attacks, prevent account takeover, and manage disputes – all within a single platform. With Kount, businesses get both hands-free automation and flexible controls for more accurate decisions.

Key benefits of Kount

• Reduce fraud for online and mobile business
• Cut back on manual order reviews
• Custom and tailored services for your business
• Patented technology
• 24-hour support

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

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Kount video
Kount screenshot: Kount screenshot:

Features

Total features of Kount: 33

  • AI/Machine Learning
  • Access Management
  • Activity Monitoring
  • Anomaly Detection
  • Assessment Management
  • Audit Management
  • Audit Trail
  • Check Fraud Detection
  • Credit Card Management
  • Custom Fraud Rules
  • Customer Accounts
  • Data Discovery
  • Deep Learning
  • Financial Transaction Approval
  • For Banking
  • For Insurance Industry
  • For eCommerce
  • Fraud Detection
  • Internal Fraud Monitoring
  • ML Algorithm Library
  • Mobile Access
  • Model Training
  • PSD2 Compliant
  • Payment Fraud Prevention
  • Predictive Modeling
  • Real Time Data
  • Real-time Alerts
  • Real-time Updates
  • Risk Assessment
  • Statistical Modeling
  • Visualization
  • Workflow Management
  • eCommerce Management

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Reviews

Overall rating

4,7 /5
(67)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
4,7/5

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Showing 5 reviews of 67
Marimay A.
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommended

Reviewed on 2018/12/18

A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our...

A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount

Pros

Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Cons

So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool for fraud risk management

Reviewed on 2019/04/13

Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing...

Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions

Pros

This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard.
Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys. Agents can easily blacklist the information regarding suspected transactions without leaving the dashboard.
The rule set creations options are very flexible and you can split them according to merchant, markets and they can be modify or deactivated in just a few clicks.
Customer services are very helpful and quick to answer the enquirers.

Cons

The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount

Robyn C.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Kount Pros & Cons

Reviewed on 2018/12/18

We found that Kount was not as relevant in our industry as other fraud tools that are more geared...

We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Pros

The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons

There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Response from Kount

Hi Robyn,
We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

Zach S.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great fraud control software

Reviewed on 2018/12/27

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well...

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.

Pros

Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons

I didn't have any problems with the software. So no real cons.

Verified Reviewer
Overall rating
  • Industry: Tobacco
  • Company size: 201-500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Integrate and Maintain!

Reviewed on 2019/01/08

With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on...

With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on average, with less than 1% of orders going into auto decline status. KOUNT allows for cross-departmental collaboration and communication in order to prevent fraud. The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process. KOUNT has proven itself to be an invaluable business partner for our organization.

Pros

KOUNT has a rigorous production readiness certification for the initial implementation to ensure that the environment is setup and working as expected. Once the solution is live, it is very easy to configure and maintain. It allows the IT department to focus on technical implementation specifics while the finance department can focus on implementing appropriate business rules for managing transactions. Our support contact seems to always be available, and watches over our account for ways to improve and save costs.

Cons

The khash implementation is a bit complicated, but we managed to figure it out. Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.

Showing 5 reviews of 67 Read all reviews

Kount FAQs

Below are some frequently asked questions for Kount.

Kount offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Kount for more information on pricing.

We do not have any information about Kount features

Kount has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Kount supports the following languages:

English

Kount supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Kount has

Kount offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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