Dayforce HCM

Having used Dayforce HCM for over 5 years, I can honestly say that it is an incredible piece of software that is ever-expanding, and the developers are always hard at work creating more modules.

As opposed to previous systems where it required multiple file feeds internally, which would constantly update one place such as the HR record, but would not update in Payroll, Self Service, Benefits, or wouldn't update in any of them; with Dayforce however, there are no longer such data integrity issues, as it uses one database to house it all.

It also also far easier on the eyes than some previous systems, and the ad-hoc reporting along with topic builder make creating custom reports quite easy (once you get the gist of how it works - there is a learning curve if you don't take the training - but if you're savvy, it's quite robust).

The key with Dayforce is IMPLEMENTATION. If you are not diligent, clear, and thorough with the discovery stage and throughout implementation, it will haunt you down the road. Make a team, dedicate someone to nothing but testing and making sure you've got it doing what each team/department/manager/user needs it to do, just do something to make sure you are comfortable with the application and get what you need, otherwise you will spend a lot of time fixing issues with upset employees .

Ceridian has grown their teams vastly, so the support reps can be hit and miss, but if you are techy and willing to learn the system, it is far superior to the others out there, and can be very low maintenance.

HR efficiencies, ROI by 60% over our other provider in the first month and a support team that truly supports their clients efforts. I feel like we have gained a partner not a vendor.

Having used Dayforce HCM for over 5 years, I can honestly say that it is an incredible piece of software that is ever-expanding, and the developers are always hard at work creating more modules.

As opposed to previous systems where it required multiple file feeds internally, which would constantly update one place such as the HR record, but would not update in Payroll, Self Service, Benefits, or wouldn't update in any of them; with Dayforce however, there are no longer such data integrity issues, as it uses one database to house it all.

It also also far easier on the eyes than some previous systems, and the ad-hoc reporting along with topic builder make creating custom reports quite easy (once you get the gist of how it works - there is a learning curve if you don't take the training - but if you're savvy, it's quite robust).

The key with Dayforce is IMPLEMENTATION. If you are not diligent, clear, and thorough with the discovery stage and throughout implementation, it will haunt you down the road. Make a team, dedicate someone to nothing but testing and making sure you've got it doing what each team/department/manager/user needs it to do, just do something to make sure you are comfortable with the application and get what you need, otherwise you will spend a lot of time fixing issues with upset employees .

Ceridian has grown their teams vastly, so the support reps can be hit and miss, but if you are techy and willing to learn the system, it is far superior to the others out there, and can be very low maintenance.

Pros - Our previous system basically operated on a "point in time" basis; historical information was kept in hard copy in employee files. Reporting from the payroll system was difficult and in many cases required expensive custom reports to be written by the service provider. Approximately 65% of our employees do not have access to the company email account, consequently requests for vacation payments, time off requests, address changes, tax changes, bank account changes were sent to HR by the employee's manager. Employees monitor their own personal information in Dayforce such as salary, job title, etc. ; they have access to forms; managers have access to a multitude of reports to help them manage their workforce. The HR/Payroll team have the ability to provide executive reports almost instantaneously - time spent producing management reports has been significantly reduced. Company policies and agreements have been uploaded into Dayforce eliminating the need to produce hard copy documents - this includes handbooks, links to benefit websites, corporate forms (eg. Code of Conduct) which saves time and money - no hard copies required. Time spent in payroll has not reduced, however, quality has increased significantly - more time is spent in value added auditing rather than paper processing. Compliance with legislation is much easier to manage. Immeasurable ROI on employee satisfaction - we spend more time talking to our employees; Dayforce has facilitated a closer relationship between HR and employees - they feel like they are part of something big, because they can see it! HR and Payroll is no longer a mysterious machine somewhere in corporate office. The Ceridian learning tools are awesome - although we do not have all of the modules, providing access to the Ceridian University gives us opportunities to attend sessions and experience other activities that our organization may want to consider.

Con: We do not have enough time to explore/implement the many features available.

Overall Satusfaction: Dayforce provides everything we need!

Recommendation to Other Buyers - Dayforce HCM is powerful and I highly recommend it for human resource management.

We are overall extremely pleased with Ceridian and our vendor partnership with them. They truly take the time to get to know your business and your needs and help decide what the best solutions are for your business - which may not by the newest product they are selling. We have a very complex payroll, and we have the right solution for us at the present time.

We also continue to find new ways to leverage the WFM platform to capture as much information as possible about time, labor and attendance.

If you are considering making the change to Dayforce, you can't be prepared enough. You need to understand your own policies and procedures like the back of your hand as well as have the ability to explain the same to the implementation team. They will do their best with the information you provide, but it is up to you to ensure they understand and to test everything multiple times to make sure it is what you need.

Keep in mind, the platform is highly configurable. As mentioned earlier, we have a rather complex payroll. We have six separate payrolls that combine hourly, salary, weekly, biweekly, union, non-union, etc. A little of everything. The policies for each payroll are entirely different, and both Ceridian HPL and Dayforce handle it without any problems. Here and there we have had to be creative - but it was still able to be accomplished.

I have been working in HR and payroll for 15 years and have used numerous different vendors/software over the years. None of them are 100% perfect. But Ceridian comes the closest. It is the most configurable and provides the best ad-hoc reporting tools out there. We have been able to automate many processes that used to be manual systems. This has freed up our HR staff to be more hands-on with employee onboarding, engagement, and development instead of stuck behind their desk completing transactional tasks.