3CX

3CX

Hosted PBX with CRM integration and mobile apps

4.6/5 (175 reviews)

3CX Overview

3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, instant messaging, and native mobile apps.

3CX includes softphones for Windows and Mac, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.

3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number.

3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Video conferencing is free for up to 10 participants, with no per-user licensing or limit on the number of user accounts, and pricing is based on the number of participants per call. Also included are tools for remote control and assistance, and for feedback collection.

Pricing

Starting from
€350,00
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Czech, Danish, English and 13 others, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

3CX Reviews

Overall rating
4.6/5
93% positive reviews
132
Excellent
30
Very good
8
Average
2
Poor
3
Terrible
Dar Z.

Finally found something we can rely on.

Reviewed on 2016/03/10
Review Source: SoftwareAdvice

Pros

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance.

3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost.

The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Cons

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Keth E.

A lot of bang for the buck, easy to setup, easy to admin.

Used Daily for 1-5 months
Reviewed on 2017/08/15
Review Source: Capterra

The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Pros

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Cons

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Sam H.

3CX Phone for Windows - EndUser review

Used Daily for 2+ years
Reviewed on 2018/09/19
Review Source: Capterra

This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Pros

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Cons

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Michael W.

3CX Phone System - Kinetix, Platinum 3CX Partner

Reviewed on 2016/05/06
Review Source: SoftwareAdvice

Pros

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Cons

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matt C.

3CX - Best Phone System on the Market

Reviewed on 2016/03/10
Review Source: SoftwareAdvice

Pros

3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

Cons

3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

3CX Pricing

Starting from
€350,00
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

30-day free trial, no credit card required.

Pricing is based on the number of simultaneous internal and external calls made, with support for an unlimited number of extensions.

3CX Features

  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Receiving
  • Voice Mail

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Caller ID
  • Monitoring
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration

Additional information for 3CX

Key features of 3CX

  • Barge in, listen in & whisper
  • CRM integrations
  • Call logging
  • Call parking, pickup and transfer
  • Call pop-ups
  • Call queueing
  • Call queuing
  • Call recording
  • Classroom features - surveying and feedback
  • Click-to-call
  • Colleague statuses
  • Digital receptionist/IVR
  • Faxes converted to PDF
  • Instant messaging
  • Meeting recording
  • Message waiting indicator
  • Microsoft Outlook integration
  • Queue reporting
  • Real time statistics
  • Remote assistance
  • SLA alerting/reporting
  • Scheduled backup
  • Screen sharing
  • Voicemails forwarded to inbox
  • Web video conferencing
  • iOS and Android apps

Benefits

Native iOS and Android apps allow users to make free calls to the office, and receive calls without the need to give out their personal phone number.

Customizable statuses enable users to see which colleagues are available and who should not be disturbed.

Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.

CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.

Inbound faxes are converted to PDF, and voicemails to sound files, both of which are forwarded to users’ inboxes.

3CX FAQs

Below are some frequently asked questions for 3CX.

Q. What type of pricing plans does 3CX offer?

3CX offers the following pricing plans:

Starting from: €350,00

Pricing model: Free, One Time License, Subscription

Free Trial: Available

30-day free trial, no credit card required.

Pricing is based on the number of simultaneous internal and external calls made, with support for an unlimited number of extensions.

Q. What are the main features of 3CX?

3CX offers the following features:

  • Barge in, listen in & whisper
  • CRM integrations
  • Call logging
  • Call parking, pickup and transfer
  • Call pop-ups
  • Call queueing
  • Call queuing
  • Call recording
  • Classroom features - surveying and feedback
  • Click-to-call
  • Colleague statuses
  • Digital receptionist/IVR
  • Faxes converted to PDF
  • Instant messaging
  • Meeting recording
  • Message waiting indicator
  • Microsoft Outlook integration
  • Queue reporting
  • Real time statistics
  • Remote assistance
  • SLA alerting/reporting
  • Scheduled backup
  • Screen sharing
  • Voicemails forwarded to inbox
  • Web video conferencing
  • iOS and Android apps

Q. Who are the typical users of 3CX?

3CX has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does 3CX support?

3CX supports the following languages:

Arabic, Chinese (Simplified), Czech, Danish, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does 3CX offer?

3CX has the following pricing plans:

Free, One Time License, Subscription

Q. Does 3CX support mobile devices?

3CX supports the following devices:

Android, iPhone, iPad

Q. What other apps does 3CX integrate with?

3CX integrates with the following applications:

ALICE Receptionist, Bitrix24, NetHelpDesk, Nutshell CRM, OnSched, SIPTRUNK, Teamleader, Tenfold, TriSys Recruitment Software, thinQ

Q. What level of support does 3CX offer?

3CX offers the following support options:

Forum, Online Support, Phone Support