
About 3CX
3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.
3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.
3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number.
3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Video conferencing is free for up to 25 participants, with no per-user licensing or limit on the number of user accounts, and pricing is based on the number of participants per call. Also included are tools for remote control and assistance, and for feedback collection.
Key benefits of 3CX
• Native iOS and Android apps allow users to make free calls to the office and receive calls without the need to give out their personal phone number.
• Customizable statuses enable users to see which colleagues are available and who should not be disturbed.
• Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.
• CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.
• Live chat with website visitors. Easily switch to a call or video.
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Reviews
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- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Seamless Communication Solution: 3CX Software Review
Reviewed on 2023/07/21
3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication...
3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try.
Pros
With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.
Cons
3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to.
Response from 3CX
Hi Thilina, and thank you so much for taking the time to review 3CX! We really appreciate your kind words. We are glad to hear that 3CX has been an invaluable asset for you and your team!
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
The foundation of communication
Reviewed on 2024/06/24
Pros
This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to.
Cons
It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit.
Response from 3CX
Hi Joshua,
Thank you for your detailed review. We're glad to hear that 3CX has been essential for your stores' operations and customer service team.
Regarding the reports, we're actively working on improving this in 3CX V20. Please keep an eye on our blogs and news for updates.
Thank you for your continued feedback and support!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Works decent but needs to work out a few things
Reviewed on 2024/05/24
Overall, this system is significantly better than what we had previously. The options of having...
Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in.
Pros
Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system.
Cons
There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something.
Response from 3CX
Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business.
Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Best system I have used so far
Reviewed on 2024/11/18
Has always been great to use, especially with internal communications through the messaging sevice.
Has always been great to use, especially with internal communications through the messaging sevice.
Pros
Easy to use and very little connection issues
Cons
No real cons, video function could be a bit better.
Response from 3CX
Hello Marcus! Thank you for a great review. We're glad to hear that 3CX Phone System is the best system you've used so far!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
A Ring Ring that works well
Reviewed on 2024/05/02
I use 3CX everyday at work to make phone calls. The overall quality is really good, the program...
I use 3CX everyday at work to make phone calls. The overall quality is really good, the program never hangs; it's a very good choice
Pros
3CX is easy to install, never hangs and it has not any heavy load on your PC. Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC.
From 3CX management dashboard you can create the internal numbers and the linked user, send welcome mails to make installation on client easier.
On Client interface you have many option, you can set your audio devices, change your status (eg. available, DND, out of office...) and have a loog at logs (incoming and outgoing calls).
In case of need you will easily find information on internet.
Cons
Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution
Response from 3CX
Hello Sara,
Thank you for sharing your positive experience with 3CX! We're happy to hear that the installation was smooth and that you find 3CX easy to use.
Your feedback about the 3CX stability and call quality is greatly appreciated.
3CX FAQs
Below are some frequently asked questions for 3CX.Q. What type of pricing plans does 3CX offer?
3CX offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
1 year free, no credit card required.
Q. Who are the typical users of 3CX?
3CX has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does 3CX support?
3CX supports the following languages:
Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish, Turkish
Q. Does 3CX support mobile devices?
3CX supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does 3CX integrate with?
3CX integrates with the following applications:
Act!, Bitrix24, ConnectWise CPQ, Dynamics 365, Freshdesk, Freshsales, Google Contacts, HubSpot CRM, Jetpack, Kommo, Microsoft 365, Microsoft Outlook, Microsoft Teams, MongoDB, Pipedrive, Salesforce Sales Cloud, Vtiger CRM, Zendesk Suite, Zoho CRM
Q. What level of support does 3CX offer?
3CX offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for 3CX.
- VoIP Software
- Cloud PBX Software
- Unified Communications Software
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- Call Centre Software
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- Call Recording Software
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