About 3CX

3CX is a software-based PBX solution with a cloud-hosted option, offering users web conferencing, CRM integration, live chat, instant messaging, and native mobile apps.

3CX includes a softphone for Windows, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.

3CX’s smartphone clients for Android and iOS allow users to make and receive calls over 3G or WiFi, and each include an inbuilt SIP tunnel to prevent issues with remote firewalls. Incoming calls and messages trigger push notifications, allowing phones to be left on standby to reduce battery drain. Users can update their availability statuses through the app, and view their colleagues’ statuses. Through 3CX’s mobile apps, users can make and receive calls from their mobile phone without the need to give out their personal phone number.

3CX offers users clientless web conferencing, with no need to download additional software or plugins, as all voice and video communication is based in a web browser. Video conferencing is free for up to 25 participants, with no per-user licensing or limit on the number of user accounts, and pricing is based on the number of participants per call. Also included are tools for remote control and assistance, and for feedback collection.

Pricing starting from:

R 0,00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of 3CX

Native iOS and Android apps allow users to make free calls to the office, and receive calls without the need to give out their personal phone number.

Customizable statuses enable users to see which colleagues are available and who should not be disturbed.

Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.

CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.

Live chat with website visitors. Easily switch to a call or video.

Devices

Business size

S M L

Markets

Andorra, Albania, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Bosnia & Herzegovina, Barbados, Belgium, Bulgaria, Bermuda, Bolivia, Brazil, Bahamas, Belarus, Belize, Canada, Switzerland, Cook Islands, Chile, Colombia, Costa Rica, Cuba, Cyprus, Czechia, Germany, Denmark, Dominica, Dominican Republic, Ecuador, Estonia, Spain, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, United Kingdom, Grenada, French Guiana, Guernsey, Gibraltar, Greenland, Guadeloupe, Greece, Guatemala, Guam, Honduras, Croatia, Haiti, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Jersey, Jamaica, Kiribati, Cayman Islands, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, Marshall Islands, North Macedonia, Northern Mariana Islands, Malta, Mexico, New Caledonia, Norfolk Island, Netherlands, Norway, Nauru, New Zealand, Peru, French Polynesia, Papua New Guinea, Poland, Puerto Rico, Portugal, Palau, Paraguay, Romania, Serbia, Russia, Solomon Islands, Sweden, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, El Salvador, Turks & Caicos Islands, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Ukraine, United States, Uruguay, Vatican City, Venezuela, British Virgin Islands, US Virgin Islands, Vanuatu, Wallis & Futuna, Samoa

Supported Languages

Chinese, English, French, German, Italian, Polish, Portuguese, Russian, Spanish

Pricing starting from:

R 0,00/year

  • Free Version
  • Free Trial
  • Subscription

Images

3CX Software - See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever.
3CX Software - 3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.
3CX Software - 3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!
3CX Software - 3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
3CX Software - With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website.
3CX Software - 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.
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3CX video
3CX video
3CX video
3CX video
3CX video
3CX Software - See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever.
3CX Software - 3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.
3CX Software - 3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!
3CX Software - 3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
3CX Software - With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website.
3CX Software - 3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.

Features

Total features of 3CX: 113

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Sync
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Transfer
  • For Cloud Phone Systems
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Parties
  • Offline Form
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Predictive Dialer
  • Proactive Chat
  • Progress Tracking
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail

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Reviews

Overall rating

4,5 /5
(259)
Value for Money
4,3/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,3/5

Already have 3CX?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 259
Ryan G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best VoIP phone system for small businesses

Reviewed on 2019/11/29

We had a customer that had 3 different companies within the walls of the building. We were able to...

We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Pros

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Cons

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Response from 3CX

Sincere thanks for your feedback.

Sam B.
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

3CX is fine, but it is all about who handles the hosting

Reviewed on 2022/05/31

3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel...

3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names.

If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pros

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability.

Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions.

There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access.

There are times when the connection is not great, but this is usually due to the internet and not the apps.

Cons

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book.

It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group.

Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Response from 3CX

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world!
Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from.
For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms.
Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Fábio S.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 501-1 000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

3CX is useful, but setting it up has been hard

Reviewed on 2022/05/23

Pros

My apartment complex does not intercom set up on every house, so the central simulates this communication using 3CX.
It is very handy, since no physical installation had to be done to the apartment.

Cons

The setup depends on the configuration file sent by the central. It worked on the first use, but then, if you migrate to a new phone, then it needs to be set up again, instead of associating the configuration profile with an account the user can create and use in different devices.

Response from 3CX

Hi Fabio and thanks for your feedback!
3CX has many features that make it a perfect option for many types of businesses and environments, so we are glad to hear that 3CX helped you.
In regards to the configuration of the phones, this is mainly done for security reasons. There are very easy ways though to configure a new phone with your 3CX, e.g. by scanning a QR code through your WebClient.
For the best experience, we suggest you contact a 3CX Partner to help you with your setup and also walk you through all the capabilities and options you have.

Jacqueline L.
Overall rating
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

3cx

Reviewed on 2022/06/09

Pros

I think that the call recording is very useful, we have had to listen to recordings multiple times for different scenarios and it has always come in handy. I love that all of our voicemails come directly to our email address, because we are able to check for new ones frequently throughout the day.

Cons

The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer is not routinely monitored the messages never get read.

Response from 3CX

Hi Jacqueline, thank you for sharing your review. It looks like your team is making good use of the call recordings, and finding the feature really useful. We are happy to hear you have had such a great experience with 3CX!

Alexander F.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Serves small businesses very well for free.

Reviewed on 2020/01/18

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable...

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Pros

• It is free.
• Assists in the company's internal communication.
• It is always updated with improvements.
• Ease of receiving and transferring calls.
• Ease of configuration and installation by the end user.

Cons

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Response from 3CX

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created?
Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app.

Nonetheless, thank you for your feedback. I will forward this to the development team.

Showing 5 reviews of 259 Read all reviews

3CX FAQs

Below are some frequently asked questions for 3CX.

3CX offers the following pricing plans:

  • Starting from: R 0,00/year
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

1 year free, no credit card required.

3CX has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

3CX supports the following languages:

Chinese, English, French, German, Italian, Polish, Portuguese, Russian, Spanish

3CX supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

3CX integrates with the following applications:

Act!, Bitrix24, ConnectWise Sell, Freshdesk, Freshsales, Google Contacts, HubSpot CRM, Microsoft 365, Microsoft Outlook, Microsoft Teams, MongoDB, Salesforce Sales Cloud, Vtiger CRM, Zendesk, Zoho CRM, amoCRM

3CX offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for 3CX.