Third Light

Our rep [SENSITIVE CONTENT HIDDEN] was phenomenal. He was always a pleasure to work with. He was kind and very caring. We enjoyed working with him and will miss him terribly

In the four years we have been using the Third Light asset management system, it has been very helpful in both keeping us organized and allowing users to view and access files needed to complete daily tasks. The ease of searching for files allows us to work more efficiently on projects of any size.

We have also been very pleased with the customer service provided to us. Technical issues have been handled professionally and in a timely fashion.

While we still would like to see a few additional features, Third Light has been an incredibly useful addition to our workflow.

I don't often give all 5 stars, so I will elaborate a bit on the ratings. We currently manage just over 1 million assets (photographs) with ThirdLight IMS, and have architected the solution to eventually handle about 3 times that many images (we are in the photography business, so we only use the platform for images). It quite simply does everything we need it to do. It offers fast, responsive queries, even as we've grown. It provides a robust audit trail. We've used the API to seamlessly integrate ThirdLight with our proprietary editing software. It has provided us a simple, effective way to share content with our customers and partners. Again, it's done everything we need very well. Secondly, I have to give ThirdLight 5 stars in ease of use because its browser based. We compared the solution to 2 other competitors that offer client-side software, but in the end we found that ThirdLight had done an incredible job of building everything we needed into the browser. Just to be safe, we did purchase the file server module so that we could do some advanced editing in Photoshop, and this has worked brilliantly for us. Finally, in all of the dealings I've had with various software vendors in over 20 years in IT, I've never experienced such thorough and timely support. They answer questions usually within a day, understand when our needs are urgent, and have oftentimes not only helped with the issue at hand but offered proactive guidance on how to avoid same/similar issues in the future. We've offered up feature requests, and have been delighted to see many of them implemented in updates. The support is simply world class.