Zingtree

Build your own question & answer style troubleshooters

4,4 /5 (94 reviews) Write a Review!

Zingtree Overview

What is Zingtree?

Zingtree helps streamline support processes by guiding customers and agents through complex processes easily. Customer Support teams and Contact Centers can both take advantage of Zingtree interactive tools to quickly create question & answer style decision trees to promote self-service, develop custom agent scripts and more.

Beyond step-by-step troubleshooters and agent scripting solutions, Zingtree offers a complete package of integrations and full analytics capabilities (for decision trees and scripts) to continually improve on support processes. Zingtree integrates with CRM and chat systems such as Zendesk, Salesforce, Freshdesk, Zopim and Intercom, as well as Wordpress for seamless support.

Introducing Zingtree interactive tools into a workflow will allow customers to self-help, agents to follow best practices, and Contact Center or customer support teams to completely streamline every interaction.

Zingtree Overview

Pricing

Starting from
US$12,00/month

Pricing options

Free Trial
Subscription
Value for money

Zingtree's subscription pricing starts at $12/month


Zingtree Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

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Zingtree Reviews

Zingtree Reviews

Overall rating
4,4
/
5
Excellent
49

Very good
37

Average
7

Poor
1

Terrible
0

Value for Money
4,4
Features
4,2
Ease of Use
4,4
Customer Support
4,5
91% recommended this app
Yogesh S.

Love it! Use to create comprehensive trees to assist support teams

Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.


Verified Reviewer

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.


Fran L.

Very easy to set up and edit


Brooke P.

Zingtree was just what we needed for our call center to troubleshoot!

Easy to use, easily customizable, great for new hires and scripting alike!


Verified Reviewer

It is pretty easy to use and customize.


Yogesh S.
Industry: Hospitality
Company size: 201-500 Employees

Love it! Use to create comprehensive trees to assist support teams

Used Weekly for 2+ years
Reviewed on 2018/06/20
Review Source: Capterra

Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

Pros

ease of creating content
integration with Wordpress - which hosts our knowledge base.
Extremely professional Technical support . support team come back to me in few hours not days.
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Cons

cost. could be more economical.
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Legal Services
Company size: 51-200 Employees

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Used Daily for 1+ year
Reviewed on 2018/06/19
Review Source: Capterra

Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Pros

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Cons

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 4.0/10

Fran L.

Very easy to set up and edit

Used Daily for 6-12 months
Reviewed on 2018/06/21
Review Source: Capterra

Pros

I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Cons

Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition

Response from Zingtree

Hi Fran -

Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.

Please reach out to me at [email protected] if you'd like to share your ideas.

Thanks,

Bill Dettering
Zingtree
https://zingtree.com

Rating breakdown

Value for Money
Ease of Use
Customer Support

Brooke P.

Zingtree was just what we needed for our call center to troubleshoot!

Used Daily for 1+ year
Reviewed on 2018/06/19
Review Source: Capterra

Easy to use, easily customizable, great for new hires and scripting alike!

Pros

Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Cons

Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Outsourcing/Offshoring
Company size: 201-500 Employees

It is pretty easy to use and customize.

Used Daily for 1+ year
Reviewed on 2018/06/20
Review Source: Capterra

Pros

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Cons

As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,3/10
Based on 94 user ratings
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Zingtree Pricing

Zingtree Pricing

Starting from
US$12,00/month
Free Trial
Subscription
Value for money

Zingtree's subscription pricing starts at $12/month

Zingtree's subscription pricing starts at $12/month

Value for Money
4,4/5
Based on 94 user ratings
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Zingtree Features

Zingtree Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,2/5
Based on 94 user ratings
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Categories

Additional information for Zingtree

Additional information for Zingtree

Key features of Zingtree

  • Customized agent scripting
  • Insights on customer click-throughs on support
  • Integration with live chat tools
  • Interactive troubleshooters for customer self-service
  • Test different variables and see which gain traction.
  • Track and analyze how your customers are using Support
  • Use internally for employee HR

Benefits

Easy-to-build troubleshooter decision trees give customers on-demand, interactive self-service with a question & answer style format. Troubleshooters can be customized for a brand, embedded to a site and made simple for customers to find solutions or answers on their own.

Agent scripts allow support representatives to follow internals scripts that are standardized to your brand and follow best practices. This keeps interactions more consistent, customers happy and agents updated.

Zingtree integrates perfectly with Zendesk, Salesforce, Freshdesk and other CRM systems, and also offers plugins for Wordpress, Zopim and Intercom.

Access full Q&A transcripts of every journey through your troubleshooters. Transcripts can be delivered along with any support email, ticketing and CRM platforms, live chat applications and more.

Powerful analytics & reports give you valuable insight about how decision trees are being used and where customers are having issues, so you can continually optimize your decision trees and scripts.

Zingtree FAQs

Zingtree FAQs

Below are some frequently asked questions for Zingtree.

Q. What type of pricing plans does Zingtree offer?

Zingtree offers the following pricing plans:

Starting from: US$12,00/month

Pricing model: Subscription

Free Trial: Available

Zingtree's subscription pricing starts at $12/month

Q. What are the main features of Zingtree?

Zingtree offers the following features:

  • Customized agent scripting
  • Insights on customer click-throughs on support
  • Integration with live chat tools
  • Interactive troubleshooters for customer self-service
  • Test different variables and see which gain traction.
  • Track and analyze how your customers are using Support
  • Use internally for employee HR

Q. Who are the typical users of Zingtree?

Zingtree has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Zingtree support?

Zingtree supports the following languages:

English

Q. What type of pricing plans does Zingtree offer?

Zingtree has the following pricing plans:

Subscription

Q. Does Zingtree support mobile devices?

We do not have any information about what devices Zingtree supports

Q. What other apps does Zingtree integrate with?

Zingtree integrates with the following applications:

Freshdesk, Intercom, Kustomer, Nectar Desk, Salesforce Sales Cloud, Wordpress, Zapier, Zendesk, Zendesk, Zoho Flow

Q. What level of support does Zingtree offer?

Zingtree offers the following support options:

Online Support