About Orchid

Orchid Spa Software is a specialized business management solution for running spas, salons, and related operations. Offering affordable subscription pricing delivering continual upgrades at a predictable cost. Orchid Medical Spa Software is available as a Windows installation, online application and mobile app. Easy to use features manage appointment books, resources like treatment rooms or equipment, staff and client scheduling, payroll, payment processing, automated marketing business reports and performance dashboards. The fully customizable online appointment book can be configured to amend color-coded timetables and managed with intuitive drag-and-drop editing. Send automatic email or text appointment reminders and then see confirmed appointments at a glance.

Orchid manages client data like customer photos, purchase histories, SOAP notes, template documentation, and loyalty point and membership tracking. Business managers can administer staff pay, split commissions and bonuses and generate tax reporting documentation. Orchid will manage product inventories, business performance metrics and marketing campaigns. Orchid’s 200+ built-in business reports and dashboards keeps continual track of referrals, sales, profit & loss and client retention metrics. Orchid includes a free custom website which will enable your customers to request or book appointments 24/7. Automate email campaigns from a collection of professionally designed templates and stay in touch with your clients without lifting a finger!

Orchid supports installations on Windows PCs (and on Apple/Mac desktops with emulators like Parallels), as well as full cloud and mobile implementations. HIPAA-compliant data security is ensured through admin-defined password protection, user privileges, ID card support, and encrypted data storage on a true cloud architecture. Add-on features range from integrated credit card processing to QuickBooks Connect integration, and unlimited text messaging plans.

Pricing starting from:

US$59,00/month

  • Free Trial
  • Subscription

Key benefits of Orchid

  • Orchid provides a proven spa management platform on a variety of devices and apps.
  • Customizable color-coded appointment book schedules recurring sessions, automates reminders and confirms appointments.
  • Secure client histories and reference photos to provide a personal touch when it comes to acknowledging care preferences or treatment specifics.
  • Managers can administer payroll, schedule staff, run reports and track product inventories with product reordering notifications.
  • Automated marketing includes free website with appointment booking, recurring email campaigns, social media integration and referral reporting.
  • Remote Access syncs with business computers to provide secure online access to booking functions and real time reports from any internet-enabled device.
  • Companion apps for Android and iOS extend 24/7 optimized mobile access and on the fly appointment scheduling, client contact viewing, reporting and more.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$59,00/month

    • Free Trial
    • Subscription

    Images

    Full Front Desk Solution
    Mobile Apps for Apple and Android
    Online Booking
    All Devices Appointment Booking
    Credit Card Processing
    View 6 more
    Orchid screenshot: Full Front Desk Solution Orchid screenshot: Mobile Apps for Apple and Android Orchid screenshot: Online Booking Orchid screenshot: All Devices Appointment Booking Orchid screenshot: Credit Card Processing

    Features

    Total features of Orchid: 32

    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Before & After Pictures
    • Client Management
    • Customer History
    • Customizable Templates
    • Drag & Drop
    • Email Marketing
    • Email Templates
    • Employee Management
    • Employee Scheduling
    • Event Scheduling
    • For Salons and Spas
    • Gift Card Management
    • HIPAA Compliant
    • Inventory Management
    • Loyalty Program
    • Mobile Access
    • Payroll & Commissions
    • Payroll Management
    • Point of Sale (POS)
    • QuickBooks Integration
    • Real Time Reporting
    • Remote Access/Control
    • Retail Inventory Management
    • Sales Reports
    • Secure Data Storage
    • Social Media Integration
    • Time Clock
    • Treatment Packages
    • Website Integration

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    Reviews

    Overall rating

    4,2 /5
    (38)
    Value for Money
    4,1/5
    Features
    4/5
    Ease of Use
    4,2/5
    Customer Support
    4,4/5

    Already have Orchid?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 38
    Jennifer Y.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Simple and easy to use!

    Reviewed on 2019/03/29

    Pros

    The pricing is very affordable and a free trial is available which is helpful to test it out and see if its the right fit! Our clients have commented on how they enjoy the reminders which are available in both text and email. Confirmations are done quick and easy making more time for front end staff. It also has a mobile app available which is handy for on the go, I'm not stuck to a computer. Customer support is most excellent when in need.

    Cons

    Everything works perfectly for our business.

    Donna D.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    The Only Software With Such A Comprehensive Dashboard

    Reviewed on 2020/06/10

    We only used it for short time before we shut down for Covid 19. The overall experience was very...

    We only used it for short time before we shut down for Covid 19. The overall experience was very positive and it did not take long to teach my staff how to use it. We have a weekly goal for our productivity and seeing it in front of us gives us a push.

    Pros

    I decided to try this software for our med spa. The interface is visually appealing and easy to use. A feature that I did not know it had when I trialed it and was really happy about, is the revenue projections. I love seeing week to week what our projections are and what % booking we have.

    Cons

    Most of my issues are user related, but I struggle to clearly see what my employee's commissions are. Payroll is taking me longer than I want to just find the information. I called for help and they were wonderful and talked me through it. But I forgot by the next time I had to do payroll. I also wish I could upload pdf files to the clients chart to store the electronic intake form that we send out ahead.

    Kristin F.
    Overall rating
    • Industry: Cosmetics
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    We love Orchid but it is missing some features

    Reviewed on 2019/04/10

    Good, I would like to see faster development of new and useful features, maybe an email sent out...

    Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update.

    Pros

    We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn.

    Cons

    That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically.

    Verified Reviewer
    Overall rating
    • Industry: Cosmetics
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great value for the price

    Reviewed on 2018/10/06

    We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending...

    We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

    Pros

    There are so many user-friendly features that make this software the standard for medical spas.

    Cons

    Updates bring advanced features that sometimes requre new training.

    Dan M.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Initial review

    Reviewed on 2020/06/22

    Pros

    rich functionalities for the Med Spa practice

    Cons

    the desktop UI. The unreliable connection between the server and other desktop users.

    Showing 5 reviews of 38 Read all reviews

    Orchid FAQs

    Below are some frequently asked questions for Orchid.

    Orchid offers the following pricing plans:

    • Starting from: US$59,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Free 14-day trial PER MONTH Deluxe Cloud (3 employees) $59 Standard Desktop (5 employees): $85 Pro Desktop (unlimited employees): $119 Network (unlimited employees): $175 Multi-Location (unlimited employees): $285

    We do not have any information about Orchid features

    Orchid has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Orchid supports the following languages:

    English

    Orchid supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Orchid integrates with the following applications:

    Facebook, QuickBooks Online Advanced

    Orchid offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Orchid.