Orchid Spa Software

Spa management software for desktop, cloud & mobile

4,2 /5 (38 reviews) Write a Review!

Orchid Spa Software Overview

What is Orchid Spa Software?

Orchid Spa Software is a specialized business management solution for running spas, salons, and related operations. Offering affordable subscription pricing delivering continual upgrades at a predictable cost. Orchid Medical Spa Software is available as a Windows installation, online application and mobile app. Easy to use features manage appointment books, resources like treatment rooms or equipment, staff and client scheduling, payroll, payment processing, automated marketing business reports and performance dashboards. The fully customizable online appointment book can be configured to amend color-coded timetables and managed with intuitive drag-and-drop editing. Send automatic email or text appointment reminders and then see confirmed appointments at a glance.

Orchid manages client data like customer photos, purchase histories, SOAP notes, template documentation, and loyalty point and membership tracking. Business managers can administer staff pay, split commissions and bonuses and generate tax reporting documentation. Orchid will manage product inventories, business performance metrics and marketing campaigns. Orchid’s 200+ built-in business reports and dashboards keeps continual track of referrals, sales, profit & loss and client retention metrics. Orchid includes a free custom website which will enable your customers to request or book appointments 24/7. Automate email campaigns from a collection of professionally designed templates and stay in touch with your clients without lifting a finger!

Orchid supports installations on Windows PCs (and on Apple/Mac desktops with emulators like Parallels), as well as full cloud and mobile implementations. HIPAA-compliant data security is ensured through admin-defined password protection, user privileges, ID card support, and encrypted data storage on a true cloud architecture. Add-on features range from integrated credit card processing to QuickBooks Connect integration, and unlimited text messaging plans.

Orchid Spa Software Overview

Pricing

Starting from
US$59,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Free 14-day trial

PER MONTH
Deluxe Cloud (3 employees) $59
Standard Desktop (5 employees): $85
Pro Desktop (unlimited employees): $119
Network (unlimited employees): $175
Multi-Location (unlimited employees): $285


Orchid Spa Software Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Full Front Desk Solution
Mobile Apps for Apple and Android
Online Booking
All Devices Appointment Booking
Credit Card Processing
Orchid Spa Software screenshot: Full Front Desk Solution Orchid Spa Software screenshot: Mobile Apps for Apple and Android Orchid Spa Software screenshot: Online Booking Orchid Spa Software screenshot: All Devices Appointment Booking Orchid Spa Software screenshot: Credit Card Processing

Orchid Spa Software Reviews

Orchid Spa Software Reviews

Overall rating
4,2
/
5
Excellent
25

Very good
4

Average
4

Poor
2

Terrible
3

Value for Money
4,1
Features
4
Ease of Use
4,2
Customer Support
4,4
76% recommended this app
Jennifer Y.

Simple and easy to use!


Donna D.

The Only Software With Such A Comprehensive Dashboard

We only used it for short time before we shut down for Covid 19. The overall experience was very positive and it did not take long to teach my staff how to use it. We have a weekly goal for our productivity and seeing it in front of us gives us a push.


Kristin F.

We love Orchid but it is missing some features

Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update.


Valerie M.

If you are not using this software, you are missing out

Customer service is awesome. I only wished they had integrated credit card system for Canada.


Dan M.

Initial review


Jennifer Y.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Simple and easy to use!

Used Daily for 1-5 months
Reviewed on 2019/03/29
Review Source: Capterra

Pros

The pricing is very affordable and a free trial is available which is helpful to test it out and see if its the right fit! Our clients have commented on how they enjoy the reminders which are available in both text and email. Confirmations are done quick and easy making more time for front end staff. It also has a mobile app available which is handy for on the go, I'm not stuck to a computer. Customer support is most excellent when in need.

Cons

Everything works perfectly for our business.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Donna D.
Industry: Hospital & Health Care
Company size: 2-10 Employees

The Only Software With Such A Comprehensive Dashboard

Used Daily for 1-5 months
Reviewed on 2020/06/10
Review Source: Capterra

We only used it for short time before we shut down for Covid 19. The overall experience was very positive and it did not take long to teach my staff how to use it. We have a weekly goal for our productivity and seeing it in front of us gives us a push.

Pros

I decided to try this software for our med spa. The interface is visually appealing and easy to use. A feature that I did not know it had when I trialed it and was really happy about, is the revenue projections. I love seeing week to week what our projections are and what % booking we have.

Cons

Most of my issues are user related, but I struggle to clearly see what my employee's commissions are. Payroll is taking me longer than I want to just find the information. I called for help and they were wonderful and talked me through it. But I forgot by the next time I had to do payroll. I also wish I could upload pdf files to the clients chart to store the electronic intake form that we send out ahead.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kristin F.
Industry: Cosmetics
Company size: 11-50 Employees

We love Orchid but it is missing some features

Used Daily for 2+ years
Reviewed on 2019/04/10
Review Source: Capterra

Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update.

Pros

We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn.

Cons

That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Valerie M.
Industry: Cosmetics
Company size: 2-10 Employees

If you are not using this software, you are missing out

Used Daily for 2+ years
Reviewed on 2020/02/11
Review Source: Capterra

Customer service is awesome. I only wished they had integrated credit card system for Canada.

Pros

So easy to use and set up. Has tones of functionality. They continue to improve every year.

Cons

It's starting to get really expensive. Every time they add a new module, they up charge. So it is adding up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dan M.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Initial review

Used Daily for 1-5 months
Reviewed on 2020/06/22
Review Source: Capterra

Pros

rich functionalities for the Med Spa practice

Cons

the desktop UI. The unreliable connection between the server and other desktop users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,6/10
Based on 38 user ratings
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Orchid Spa Software Pricing

Orchid Spa Software Pricing

Starting from
US$59,00/month
Free Trial
One Time License
Subscription
Value for money

Free 14-day trial

PER MONTH
Deluxe Cloud (3 employees) $59
Standard Desktop (5 employees): $85
Pro Desktop (unlimited employees): $119
Network (unlimited employees): $175
Multi-Location (unlimited employees): $285

Free 14-day trial

PER MONTH
Deluxe Cloud (3 employees) $59
Standard Desktop (5 employees): $85
Pro Desktop (unlimited employees): $119
Network (unlimited employees): $175
Multi-Location (unlimited employees): $285

Value for Money
4,1/5
Based on 38 user ratings
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Orchid Spa Software Features

Orchid Spa Software Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4/5
Based on 38 user ratings
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Categories

Additional information for Orchid Spa Software

Additional information for Orchid Spa Software

Key features of Orchid Spa Software

  • Accounting add-ons include QuickBooks integration
  • Administer staff payroll, commissions and bonuses
  • Appointment bookings and scheduling from desktop or mobile
  • Booking plugin for accepting website-based reservations
  • Companion apps and Remote Access for iOS and Android
  • Compose rich email campaigns from pro styled templates
  • Custom templates for booking sites and email campaigns
  • Drag and drop appointment book creation and editing
  • Get reporting updates on sales, profit, loss and referrals
  • Keep customer service histories and photo catalogues
  • Log staff holidays, sick leave and working hours
  • Manage employee operations, activity and payroll services
  • Manage spa product stock levels and set buying alerts
  • New dashboard view for reports and visualizations
  • POS software support and available hardware packages
  • Schedule color-coded, recurring client appointments
  • Secured local and cloud storage with automated backups
  • Set automated appointment reminders by email or SMS

Benefits

  • Orchid provides a proven spa management platform on a variety of devices and apps.
  • Customizable color-coded appointment book schedules recurring sessions, automates reminders and confirms appointments.
  • Secure client histories and reference photos to provide a personal touch when it comes to acknowledging care preferences or treatment specifics.
  • Managers can administer payroll, schedule staff, run reports and track product inventories with product reordering notifications.
  • Automated marketing includes free website with appointment booking, recurring email campaigns, social media integration and referral reporting.
  • Remote Access syncs with business computers to provide secure online access to booking functions and real time reports from any internet-enabled device.
  • Companion apps for Android and iOS extend 24/7 optimized mobile access and on the fly appointment scheduling, client contact viewing, reporting and more.
  • Orchid Spa Software FAQs

    Orchid Spa Software FAQs

    Below are some frequently asked questions for Orchid Spa Software.

    Q. What type of pricing plans does Orchid Spa Software offer?

    Orchid Spa Software offers the following pricing plans:

    Starting from: US$59,00/month

    Pricing model: One Time License, Subscription

    Free Trial: Available

    Free 14-day trial PER MONTH Deluxe Cloud (3 employees) $59 Standard Desktop (5 employees): $85 Pro Desktop (unlimited employees): $119 Network (unlimited employees): $175 Multi-Location (unlimited employees): $285

    Q. What are the main features of Orchid Spa Software?

    Orchid Spa Software offers the following features:

    • Accounting add-ons include QuickBooks integration
    • Administer staff payroll, commissions and bonuses
    • Appointment bookings and scheduling from desktop or mobile
    • Booking plugin for accepting website-based reservations
    • Companion apps and Remote Access for iOS and Android
    • Compose rich email campaigns from pro styled templates
    • Custom templates for booking sites and email campaigns
    • Drag and drop appointment book creation and editing
    • Get reporting updates on sales, profit, loss and referrals
    • Keep customer service histories and photo catalogues
    • Log staff holidays, sick leave and working hours
    • Manage employee operations, activity and payroll services
    • Manage spa product stock levels and set buying alerts
    • New dashboard view for reports and visualizations
    • POS software support and available hardware packages
    • Schedule color-coded, recurring client appointments
    • Secured local and cloud storage with automated backups
    • Set automated appointment reminders by email or SMS

    Q. Who are the typical users of Orchid Spa Software?

    Orchid Spa Software has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Orchid Spa Software support?

    Orchid Spa Software supports the following languages:

    English

    Q. What type of pricing plans does Orchid Spa Software offer?

    Orchid Spa Software has the following pricing plans:

    One Time License, Subscription

    Q. Does Orchid Spa Software support mobile devices?

    Orchid Spa Software supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Orchid Spa Software integrate with?

    Orchid Spa Software integrates with the following applications:

    Facebook, QuickBooks Online Advanced

    Q. What level of support does Orchid Spa Software offer?

    Orchid Spa Software offers the following support options:

    FAQs, Video Tutorials, Knowledge Base, Online Support, Phone Support, Forum