About FMX

FMX offers configurable maintenance and facilities management software that helps organizations streamline processes, increase asset productivity, and turn actionable insights into meaningful results. The software decreases work order resolution time, organizes preventive maintenance tasks, and allows you to manage your equipment and assets all in one easy-to-use system.

FMX offers ongoing customer support and training, and is happy to report a 98% customer satisfaction rating and a 30 minute average response time. In addition, the solution is accessible from any web browser including mobile devices, and allows for unlimited requesting users at no additional cost. When you choose FMX as your solution, they will make it their priority to help you achieve operational excellence and improve your bottom line.


Key benefits of FMX

Create, respond to, assign, and resolve work orders, while tracking cost and time spent on each request

Set user permissions to restrict user access to only what they need

View daily schedule with FMX’s clear, calendar display

Assign unique QR barcodes to each piece of equipment and inventory for easy tracking on-the-go

Look up how past requests were resolved and view histories for buildings, assets, equipment and more

Never double book an event or asset

Receive automatic reminders for all preventive maintenance tasks

Track vehicle scheduling activities and oversee staffing with the ability to assign vehicles and drivers

Maintain a clear view of facilities through reports and interactive dashboards


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Not sure about FMX? Compare with a popular alternative

FMX

4,7 (411)
VS.
Highly reviewed

Starting Price

US$125,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

81
116

Integrations

8
85

Ease of Use

4,7 (411)
4,5 (3 271)

Value for Money

4,7 (411)
4,4 (3 271)

Customer Service

4,9 (411)
4,5 (3 271)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,7 /5
(411)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,9/5

Already have FMX?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 411
Patrick
Patrick
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FMX is a great solution for us

Reviewed on 2018/12/04

Very pleased with the system and it's a great value for the money.

Very pleased with the system and it's a great value for the money.

Pros

All in one system, Tech Support requests, Building Maintenance Requests, Calendaring all in one place makes it easy for the end user to navigate and our team members to keep track of everything.

Cons

I wish we had more control of some of the fields and could label them with our internal lingo.

Response from Facilities Management eXpress

Hi Patrick!

Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX and that it's working well for Rowland Hall. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience.

Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!

Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

Todd
Overall rating
  • Industry: Government Administration
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FMX is a game changer!

Reviewed on 2023/04/27

Awesome! Tech support and customer service groups are top notch. We have over 500 employees in our...

Awesome! Tech support and customer service groups are top notch. We have over 500 employees in our organization that use the FMX system and we alway get great feedback on how user friendly the system is, along with the instant updated status of there request.

Pros

Information! Fmx is a great bridge gapping tool between our techs and employees (requesters) on acknowledging, statues, and completion of work orders. This is also a great resource for monthly reports and tracking of expenses, work completion, and preventative maintenance scheduling.

Cons

Interaction with asset management. Would love to be able to print a map that we have attached assets to.

Desmond
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

We have been using FMX for the last 2 years and overall it was not very intuitive. Too much...

Reviewed on 2018/03/26

It was a favorable product. Except for the resolving of the tickets and filters for reporting.

It was a favorable product. Except for the resolving of the tickets and filters for reporting.

Pros

Very secure system. Even though we could not get our staff/users to use the software. Not too much to say wasn't a good fit for us

Cons

Not very intuitive. The user experience was at times challenging. We had a few models that we never got around to use.

John
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM

Reviewed on 2023/04/27

Very positive. [sensitive content hidden] our main connection is always on point and responds to...

Very positive. [sensitive content hidden] our main connection is always on point and responds to all of our needs.

Pros

Schedule Request and Maintenance Request can be customized to cover allot of information gathering. This save allot of wasted time on phone calls, emailed etc. We try to make the schedule request a one stop shop for our Faculty and Staff to request an event and capture all the details so we can then move to a BEO

Cons

I feel that we are missing a few key elements that are essential to our operation, perhaps we are unique. We often have events that are not on campus but that our FMX calendar needs to include because those off site events take away assets that we need to be aware of. Some sort of Generic Flag should be available to note those events. We have improvised and created a work around of our own.

Damon
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 2019/08/14

FMX has changed how we do maintenance. As we began our maintenance team for the franchise our...

FMX has changed how we do maintenance. As we began our maintenance team for the franchise our maintenance tasks were verbal with no records of work completed or cost or man-hours. Now we are able to track all of the above and more. We are now able to track inventory, use reports to gather analytical metrics to aid in decision making processes, and track man hours identifying workload and balance of assignments.

Pros

The pros of this software is that it is easy to use. It can be customized to use primarily drop down choices that help to ensure that entries are clear and easily understood. Customer support is fast and thorough. The reports convey viable information to use in making business decisions such as workload, lifecycle maintenance, cost per repair, and identification of top 10 problem pieces of equipment. The list of pros is very extensive.

Cons

If I had to identify a con it would be the import feature. On rare occasions it will freeze during an upload and I would cancel and restart the upload, once the new upload completed it would not allow the work order to be closed due to pending upload. You would then have to close the window and start over.

Alternatives Considered

UpKeep

Reasons for Switching to FMX

We chose FMX over the others based on customer support, cost, and ease of use.
Showing 5 reviews of 411 Read all reviews

FMX FAQs

Below are some frequently asked questions for FMX.

FMX offers the following pricing plans:

  • Starting from: US$125,00/month
  • Pricing model: Subscription
  • Free Trial: Available

FMX personalizes each organization’s solution so that you’re able to pay for all the capabilities you need, and none that you don’t. Because of this, there is no set price for FMX’s products. Your personalized quote will be based on the number of users working on, and closing out, maintenance requests (or the number of students enrolled if you are a school) and the features most important to your organization. We also offer a 14-day free trial, no credit card required.

FMX has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

FMX supports the following languages:

English

FMX supports the following devices:

FMX integrates with the following applications:

ChMS, Google Calendar, JD Edwards EnterpriseOne, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Slack, Veracross

FMX offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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