Cloud-based facility management software
4.7/5 (306 reviews)Facilities Management eXpress (FMX) is a cloud-based facility and maintenance management solution, designed for use in schools, property management, governments, religious organizations, manufacturing, and more. FMX includes work order management, preventive maintenance, event scheduling, asset and inventory management, purchase order management, reporting, technology ticketing and vehicle scheduling capabilities.
FMX offers all organization members the ability to submit work orders, event requests and technology tickets. FMX ensures that facilities managers always have the necessary information to resolve these requests by requiring occupants to include certain information in order to submit a request. Facilities managers can assign work orders to specific staff members or mark tasks as being outsourced to external agencies. Occupants can receive email and text notifications about the status of their requests and when they will be resolved.
FMX also enables organizations to schedule facilities and assets, as well as preventive maintenance without having to worry about double booking. The drag-and-drop interface allows planned events and tasks to easily be rescheduled, and facilities staff are automatically reminded about upcoming scheduled maintenance. Facilities managers can also set operating hours for each of their buildings in FMX, and specify the approval processes for requests submitted within or outside of these hours.
Pros
The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.
Cons
Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock.
I wish I could change the name "Equipment" to "Asset". A company can include roofs, doors, windows, floors, etc in the equipment tab as we are asset manager, not just equipment managers.
I wish I could put in a type of equipment or asset and have a secondary window open up in the equipment page which would allow for specific data to be entered as it pertains to the equipment type. For example, if I would select a "motor" type, it would be nice to see a window within the page that would ask me for HP, RPM, Volts, etc. If I would enter an equipment type of a "Fan" , the page would ask for RPM, CFM, Belt or Direct drive, Etc.
Hi Stanley!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to customization options and the ability to attach documents!
I would love to chat more with you regarding your feature requests! There are definitely some solutions here! I will be in touch shortly to discuss these further.
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
Ease of use and simple interface with a great deal of capability makes FMX a great choice at all levels.
Pros
FMX is very intuitive requiring little training and has a lot of great functionality. We really like the ease of calendar administration (dragging and dropping) versus having to reprogramming schedules. The calendar also offers a lot of flexibility with color combinations which work great for us to identify request types and status at a quick glance. The ability for basic users to just send in an email and directly transferring that into a work request really has opened up the system to sporadic users and is a real game changer for us. No need to remember passwords and worry about request types and location names for people who use it once a month! This has really improved the system adoption at all levels, not just with our facilities team. The Customer Success Team at FMX has been outstanding and have gone out of their way to make sure we understand how the system functions and work through our individual requirements. Definitely one of the best I have worked with through MANY software rollouts. Luckily FMX has been so stable that we have not had to test emergency support. Overall it has been a great experience switching to FMX.
Cons
There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions. Since we are not using all the features available many of the stock reports are not too useful for us but FMX has helped customize some things and I am sure we will work through more reporting as time goes also.
Hi!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and customizable calendar!
Please continue to reach out any time to our support team regarding any issues you might be experiencing with your FMX site, and we would be happy to assist you!
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
I am able to efficiently and easily keep track of work orders and planned maintenance and track costs associated with both.
Pros
I am able to efficiently and easily keep track of work orders, planned maintenance items and other requests. I can track costs, both for parts and for man-hours for specific types of maintenance and run reports to see what we are spending the most time and money on. We can use the reports to streamline our processes and predict what equipment may be failing sooner than later. The other thing that is done well is the customer service. There are constant improvements based on customer feedback and whenever I come up with a one off suggestion, FMX has always been helpful in coming up with solutions that allow me to implement what I want and most of the time allow me to make additions myself without having to rely on them to change the format of the system. It is very user friendly.
Cons
Some of the filtering options don't allow me to limit very specific things on the calendar setting. This may only be an issue in our place because of how we are set up, but I can't filter maintenance requests and planned maintenance items per user at the same time. I have to do one or the other. This is a basic issue that we can work around.
Hi Michael!
Thank you for taking the time to write such an outstanding review for FMX! We are so pleased to know that you are such a huge fan of FMX, especially when it comes to tracking work orders, costs, and worker hours! Thank you for continuously helping us to grow and enhance our software with your feature requests! We will definitely look into these filtering suggestions and keep you updated on any new features moving forward!
Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work and grow with you!
I manage facilities use/rental/internal scheduling for the 12 buildings in our public school district. Without FMX this would be a much more difficult task. I love that I can have a visual calendar of the entire district and "dummy it down" to just the exact information that I am looking for by using the filters. Being able to reference an event by a specific event number is essential and the online payment tracking is helpful as well, though it does have some limitations. My community members and staff members have found the system very user-friendly and I'm happy to report that even the most stubborn of the group have embraced the scheduling system. Color coding of the calendar view makes it easy to determine what needs your attention ASAP and I have found working on the system on a mobile device easy to take care of things on the run. Overall I give FMX 5 stars for ease of use by all users and I find the features and functionality spot on most of the time. Whenever I do have a support concern I always get a very speedy response. Thank you FMX for helping me stay organized with this very daunting task of mine. I don't know how I would do it without you.
Pros
The color coding of the calendar really helps me stay on top of things. The ability to look things up by event id and the ease of changing events is something I use almost every day. I created a simple one-page tutorial that I send out to all new members and I rarely get a call asking for help on how to use the system.
Cons
I'm not sure what could be improved, but I feel like the billing could use some help. It seems more labor intensive to me than what it should...I feel like I do things twice as I create the bill externally through excel and then translate the billing info into FMX. Similar with accepting payments...I track the payment externally and then transfer payments into FMX. I would also like the ability to email a community member directly from FMX and those communications be trackable via FMX.
This FMX solution was an incredible improvement to the old way of doing things. The functions / modules also aligned to my business process better than any other calendar and CMMS reviewed. I had the ability to add fields, create workflow steps, and ensure efficiency without making the process too complex for non-technical staff. FMX assisted me in implementation and data migration from existing system and was able to use several of my recommendations for future improvements. The ability to export or embed the calendar in other sites and tools overcame the final custom printing hurdle. Has been a great tool and transition from our past way of doing business. I have recommended this product to any who ask for a CMMS or Calendar solution.
Pros
The integration of events calendar with facilities maintenance team activities. The members of our staff can all login and view every event, get assigned task, review procedures, complete procedures, be updated immediately. Web enabled. Easy to navigate. Can add new fields. Administration of users and rights. Mobile friendly. Filters. Search Engine. Color coding by type or status. Auto e-mail alerts.
Cons
Key request module more like and inventory module - not designed to track history of person holding key the way I perform this task, since I cut keys in-house and track the return and possible reissue of a key including key fobs.
Vehicle request module works for our process but designed more for buses at school and not for vans at a church. Location of added fields on the screen form, not able to remove a field from view that might not be used.
14-day free trial, no credit card required.
Create, respond to, assign, and resolve work orders, while tracking cost and time spent on each request.
Set user permissions to restrict user access to only what they need
View daily schedule with FMX’s clear, calendar display
Assign unique QR barcodes to each piece of equipment and inventory for easy tracking on-the-go.
Look up how past requests were resolved and view histories for buildings, assets, equipment and more.
Never double book an event or asset
Receive automatic reminders for all preventive maintenance tasks.
Track vehicle scheduling activities and oversee staffing with the ability to assign vehicles and drivers.
Maintain a clear view of facilities through reports and interactive dashboards
Below are some frequently asked questions for Facilities Management eXpress (FMX).
Facilities Management eXpress (FMX) offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
14-day free trial, no credit card required.
Facilities Management eXpress (FMX) offers the following features:
Facilities Management eXpress (FMX) has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Facilities Management eXpress (FMX) supports the following languages:
English
Facilities Management eXpress (FMX) has the following pricing plans:
Subscription
We do not have any information about what devices Facilities Management eXpress (FMX) supports
Facilities Management eXpress (FMX) integrates with the following applications:
Google Calendar, Microsoft Excel, Microsoft Outlook
Facilities Management eXpress (FMX) offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
It is a great tool for myself and my technicians. I love that they can access it from their smart phones or iPads. It is another tool in their tool box which helps them do their work faster which helps when budgets are limited and I cannot hire more techs. If they can do their job faster, it is like getting additional manpower without extra cost. If they can get access to important information without going to look for it, it saves a lot of time. It also gives me good data to be able to plan appropriately both with scheduling manpower and with budgets.