Facilities Management eXpress (FMX)

Facilities Management eXpress (FMX)

Cloud-based facility management software

4.7/5 (306 reviews)

Facilities Management eXpress (FMX) Overview

Facilities Management eXpress (FMX) is a cloud-based facility and maintenance management solution, designed for use in schools, property management, governments, religious organizations, manufacturing, and more. FMX includes work order management, preventive maintenance, event scheduling, asset and inventory management, purchase order management, reporting, technology ticketing and vehicle scheduling capabilities.

FMX offers all organization members the ability to submit work orders, event requests and technology tickets. FMX ensures that facilities managers always have the necessary information to resolve these requests by requiring occupants to include certain information in order to submit a request. Facilities managers can assign work orders to specific staff members or mark tasks as being outsourced to external agencies. Occupants can receive email and text notifications about the status of their requests and when they will be resolved.

FMX also enables organizations to schedule facilities and assets, as well as preventive maintenance without having to worry about double booking. The drag-and-drop interface allows planned events and tasks to easily be rescheduled, and facilities staff are automatically reminded about upcoming scheduled maintenance. Facilities managers can also set operating hours for each of their buildings in FMX, and specify the approval processes for requests submitted within or outside of these hours.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, Latin America and 4 others, Mexico, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Facilities Management eXpress (FMX) Reviews

Overall rating
4.7/5
98% positive reviews
224
Excellent
75
Very good
6
Average
1
Poor
0
Terrible
Stanley M.

Very positive experience so far.

Used Daily for 6-12 months
Reviewed on 2018/03/29
Review Source: Capterra

It is a great tool for myself and my technicians. I love that they can access it from their smart phones or iPads. It is another tool in their tool box which helps them do their work faster which helps when budgets are limited and I cannot hire more techs. If they can do their job faster, it is like getting additional manpower without extra cost. If they can get access to important information without going to look for it, it saves a lot of time. It also gives me good data to be able to plan appropriately both with scheduling manpower and with budgets.

Pros

The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.

Cons

Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock.

I wish I could change the name "Equipment" to "Asset". A company can include roofs, doors, windows, floors, etc in the equipment tab as we are asset manager, not just equipment managers.

I wish I could put in a type of equipment or asset and have a secondary window open up in the equipment page which would allow for specific data to be entered as it pertains to the equipment type. For example, if I would select a "motor" type, it would be nice to see a window within the page that would ask me for HP, RPM, Volts, etc. If I would enter an equipment type of a "Fan" , the page would ask for RPM, CFM, Belt or Direct drive, Etc.

Response from Facilities Management eXpress

Hi Stanley!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to customization options and the ability to attach documents!

I would love to chat more with you regarding your feature requests! There are definitely some solutions here! I will be in touch shortly to discuss these further.

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

FMX is very easy to use with great customer support!

Used Daily for 6-12 months
Reviewed on 2018/03/29
Review Source: Capterra

Ease of use and simple interface with a great deal of capability makes FMX a great choice at all levels.

Pros

FMX is very intuitive requiring little training and has a lot of great functionality. We really like the ease of calendar administration (dragging and dropping) versus having to reprogramming schedules. The calendar also offers a lot of flexibility with color combinations which work great for us to identify request types and status at a quick glance. The ability for basic users to just send in an email and directly transferring that into a work request really has opened up the system to sporadic users and is a real game changer for us. No need to remember passwords and worry about request types and location names for people who use it once a month! This has really improved the system adoption at all levels, not just with our facilities team. The Customer Success Team at FMX has been outstanding and have gone out of their way to make sure we understand how the system functions and work through our individual requirements. Definitely one of the best I have worked with through MANY software rollouts. Luckily FMX has been so stable that we have not had to test emergency support. Overall it has been a great experience switching to FMX.

Cons

There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions. Since we are not using all the features available many of the stock reports are not too useful for us but FMX has helped customize some things and I am sure we will work through more reporting as time goes also.

Response from Facilities Management eXpress

Hi!

Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and customizable calendar!

Please continue to reach out any time to our support team regarding any issues you might be experiencing with your FMX site, and we would be happy to assist you!

Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael B.

It has been excellent, any issues that I find are resolved in a timely manner

Used Daily for 2+ years
Reviewed on 2018/03/22
Review Source: Capterra

I am able to efficiently and easily keep track of work orders and planned maintenance and track costs associated with both.

Pros

I am able to efficiently and easily keep track of work orders, planned maintenance items and other requests. I can track costs, both for parts and for man-hours for specific types of maintenance and run reports to see what we are spending the most time and money on. We can use the reports to streamline our processes and predict what equipment may be failing sooner than later. The other thing that is done well is the customer service. There are constant improvements based on customer feedback and whenever I come up with a one off suggestion, FMX has always been helpful in coming up with solutions that allow me to implement what I want and most of the time allow me to make additions myself without having to rely on them to change the format of the system. It is very user friendly.

Cons

Some of the filtering options don't allow me to limit very specific things on the calendar setting. This may only be an issue in our place because of how we are set up, but I can't filter maintenance requests and planned maintenance items per user at the same time. I have to do one or the other. This is a basic issue that we can work around.

Response from Facilities Management eXpress

Hi Michael!

Thank you for taking the time to write such an outstanding review for FMX! We are so pleased to know that you are such a huge fan of FMX, especially when it comes to tracking work orders, costs, and worker hours! Thank you for continuously helping us to grow and enhance our software with your feature requests! We will definitely look into these filtering suggestions and keep you updated on any new features moving forward!

Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work and grow with you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Robyn D.

The essential tool for me...

Used Daily for 1+ year
Reviewed on 2017/01/13
Review Source: Capterra

I manage facilities use/rental/internal scheduling for the 12 buildings in our public school district. Without FMX this would be a much more difficult task. I love that I can have a visual calendar of the entire district and "dummy it down" to just the exact information that I am looking for by using the filters. Being able to reference an event by a specific event number is essential and the online payment tracking is helpful as well, though it does have some limitations. My community members and staff members have found the system very user-friendly and I'm happy to report that even the most stubborn of the group have embraced the scheduling system. Color coding of the calendar view makes it easy to determine what needs your attention ASAP and I have found working on the system on a mobile device easy to take care of things on the run. Overall I give FMX 5 stars for ease of use by all users and I find the features and functionality spot on most of the time. Whenever I do have a support concern I always get a very speedy response. Thank you FMX for helping me stay organized with this very daunting task of mine. I don't know how I would do it without you.

Pros

The color coding of the calendar really helps me stay on top of things. The ability to look things up by event id and the ease of changing events is something I use almost every day. I created a simple one-page tutorial that I send out to all new members and I rarely get a call asking for help on how to use the system.

Cons

I'm not sure what could be improved, but I feel like the billing could use some help. It seems more labor intensive to me than what it should...I feel like I do things twice as I create the bill externally through excel and then translate the billing info into FMX. Similar with accepting payments...I track the payment externally and then transfer payments into FMX. I would also like the ability to email a community member directly from FMX and those communications be trackable via FMX.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chris B.

Best Fit Solution for My Facility

Used Daily for 1+ year
Reviewed on 2017/01/13
Review Source: Capterra

This FMX solution was an incredible improvement to the old way of doing things. The functions / modules also aligned to my business process better than any other calendar and CMMS reviewed. I had the ability to add fields, create workflow steps, and ensure efficiency without making the process too complex for non-technical staff. FMX assisted me in implementation and data migration from existing system and was able to use several of my recommendations for future improvements. The ability to export or embed the calendar in other sites and tools overcame the final custom printing hurdle. Has been a great tool and transition from our past way of doing business. I have recommended this product to any who ask for a CMMS or Calendar solution.

Pros

The integration of events calendar with facilities maintenance team activities. The members of our staff can all login and view every event, get assigned task, review procedures, complete procedures, be updated immediately. Web enabled. Easy to navigate. Can add new fields. Administration of users and rights. Mobile friendly. Filters. Search Engine. Color coding by type or status. Auto e-mail alerts.

Cons

Key request module more like and inventory module - not designed to track history of person holding key the way I perform this task, since I cut keys in-house and track the return and possible reissue of a key including key fobs.
Vehicle request module works for our process but designed more for buses at school and not for vans at a church. Location of added fields on the screen form, not able to remove a field from view that might not be used.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Facilities Management eXpress (FMX) Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Facilities Management eXpress (FMX) Features

  • API
  • Activity Dashboard
  • Audit Trail
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Real Time Reporting
  • Reporting & Statistics
  • Workflow Management

  • Activity Tracking
  • Auditing
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Third Party Integration

Additional information for Facilities Management eXpress (FMX)

Key features of Facilities Management eXpress (FMX)

  • API
  • Ad hoc reporting
  • Asset maintenance histories
  • Asset management
  • Audit trail
  • Automated reminders
  • Automated scheduling
  • BAS integration
  • Batch data importing
  • Budget planning
  • Building automation systems integration
  • Calendar integrations
  • Calendar integrations
  • Calendar management
  • Calendar sync with Google
  • Compliance management
  • Configurable workflow
  • Cost analysis
  • Custoimzable reporting
  • Custom fields
  • Custom forms
  • Custom workflow management
  • Customizable approvals
  • Customizable branding
  • Customizable fields
  • Data import
  • Data import/export
  • Document management
  • Document storage
  • Drag-and-drop interface
  • Driver assignment
  • Due date tracking
  • Email notifications
  • Email notifications
  • Equipment history tracking
  • Event calendar
  • Event logs
  • Event scheduling
  • Event tracking
  • Facility rental management
  • Facility scheduling
  • Flexible approval processes
  • Forecasting
  • Interactive dashboard
  • Inventory catalog
  • Inventory management
  • Inventory tracking
  • Labor cost reporting
  • Maintenance scheduling
  • Microsoft Outlook integration
  • Microsoft SharePoint
  • Multiple user accounts
  • Order tracking
  • Permission management
  • Photo management
  • Prioritizing
  • Project planning
  • Purchase order management
  • QR barcodes
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Receiving
  • Recurring events
  • Repair cost tracking
  • Reporting & analytics
  • Role-based user access
  • SMS notifications
  • Single sign on
  • Site branding
  • Summary reports
  • Task management
  • Task planning
  • Task scheduling
  • Task tracking
  • Technology ticketing
  • Time tracking
  • Transportation management
  • Transportation requests
  • Transportation scheduling
  • Unlimited requesting users
  • Vehicle maintenance tracking
  • Vehicle maintenance tracking
  • Work history
  • Work order management
  • Work order management

Benefits

Create, respond to, assign, and resolve work orders, while tracking cost and time spent on each request.

Set user permissions to restrict user access to only what they need

View daily schedule with FMX’s clear, calendar display

Assign unique QR barcodes to each piece of equipment and inventory for easy tracking on-the-go.

Look up how past requests were resolved and view histories for buildings, assets, equipment and more.

Never double book an event or asset

Receive automatic reminders for all preventive maintenance tasks.

Track vehicle scheduling activities and oversee staffing with the ability to assign vehicles and drivers.

Maintain a clear view of facilities through reports and interactive dashboards

Facilities Management eXpress (FMX) FAQs

Below are some frequently asked questions for Facilities Management eXpress (FMX).

Q. What type of pricing plans does Facilities Management eXpress (FMX) offer?

Facilities Management eXpress (FMX) offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

14-day free trial, no credit card required.

Q. What are the main features of Facilities Management eXpress (FMX)?

Facilities Management eXpress (FMX) offers the following features:

  • API
  • Ad hoc reporting
  • Asset maintenance histories
  • Asset management
  • Audit trail
  • Automated reminders
  • Automated scheduling
  • BAS integration
  • Batch data importing
  • Budget planning
  • Building automation systems integration
  • Calendar integrations
  • Calendar integrations
  • Calendar management
  • Calendar sync with Google
  • Compliance management
  • Configurable workflow
  • Cost analysis
  • Custoimzable reporting
  • Custom fields
  • Custom forms
  • Custom workflow management
  • Customizable approvals
  • Customizable branding
  • Customizable fields
  • Data import
  • Data import/export
  • Document management
  • Document storage
  • Drag-and-drop interface
  • Driver assignment
  • Due date tracking
  • Email notifications
  • Email notifications
  • Equipment history tracking
  • Event calendar
  • Event logs
  • Event scheduling
  • Event tracking
  • Facility rental management
  • Facility scheduling
  • Flexible approval processes
  • Forecasting
  • Interactive dashboard
  • Inventory catalog
  • Inventory management
  • Inventory tracking
  • Labor cost reporting
  • Maintenance scheduling
  • Microsoft Outlook integration
  • Microsoft SharePoint
  • Multiple user accounts
  • Order tracking
  • Permission management
  • Photo management
  • Prioritizing
  • Project planning
  • Purchase order management
  • QR barcodes
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Receiving
  • Recurring events
  • Repair cost tracking
  • Reporting & analytics
  • Role-based user access
  • SMS notifications
  • Single sign on
  • Site branding
  • Summary reports
  • Task management
  • Task planning
  • Task scheduling
  • Task tracking
  • Technology ticketing
  • Time tracking
  • Transportation management
  • Transportation requests
  • Transportation scheduling
  • Unlimited requesting users
  • Vehicle maintenance tracking
  • Vehicle maintenance tracking
  • Work history
  • Work order management
  • Work order management

Q. Who are the typical users of Facilities Management eXpress (FMX)?

Facilities Management eXpress (FMX) has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Facilities Management eXpress (FMX) support?

Facilities Management eXpress (FMX) supports the following languages:

English

Q. What type of pricing plans does Facilities Management eXpress (FMX) offer?

Facilities Management eXpress (FMX) has the following pricing plans:

Subscription

Q. Does Facilities Management eXpress (FMX) support mobile devices?

We do not have any information about what devices Facilities Management eXpress (FMX) supports

Q. What other apps does Facilities Management eXpress (FMX) integrate with?

Facilities Management eXpress (FMX) integrates with the following applications:

Google Calendar, Microsoft Excel, Microsoft Outlook

Q. What level of support does Facilities Management eXpress (FMX) offer?

Facilities Management eXpress (FMX) offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials