IBM Case Manager

IBM Case Manager

Collaborative case content and process management

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IBM Case Manager Overview

IBM Case Manager is a platform that helps users to bring focus to the chaos of content and make more accurate decisions by determining which parts of the workflow need to be completed on a case-by-case basis. Business users can extract more value and critical insight from structured and unstructured content using dynamic and flexible methods. IBM Case Manager provides an array of solutions for banking, insurance, healthcare, government and many other industries.

With IBM Case Manager, business users will have the right tools to gather content, identify dynamic trends, and apply analytics with a 360-degree view of case information, whether on premises or in the cloud. The solution provides flexible workflow controls and dashboards as well as collaboration tools for internal and external workers. IBM Case Manager encompasses various forms of data including documents, social media, video, audio, images and GPS.

Users can take advantage of IBM Case Manager’s rich set of tools for administration, template management, importing and exporting, as well as transferring case solutions among various environments. Business analysts can create case solutions such as claim processing, loan processing or complaint management. Case workers can monitor their in-baskets for outstanding work, as well as browse and search cases.

IBM Case Manager Mobile is a native app which enables users to work from the field, providing a platform for instant decision-making. The mobile app includes features such as access to solutions and cases, in-baskets, task processing, document viewing, nearby tasks, and more. Case Manager Mobile also lets users personalize the app’s appearance with branding and themes.

Pricing

Starting from
N/A
Pricing options
Free Trial

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, French, German and 3 others, Italian, Portuguese, Spanish

IBM Case Manager Pricing

Starting from
N/A
Pricing options
Free Trial

Contact IBM Case Manager for pricing.
Financing is available.

IBM Case Manager Features

  • API
  • Activity Tracking
  • File Management

  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Permission Management
  • Projections
  • SSL Security
  • Search Functionality
  • Third Party Integration

Additional information for IBM Case Manager

Key features of IBM Case Manager

  • API
  • Administration client
  • Advanced analytics
  • Agile design capabilities
  • Audit tracking
  • Automatic, manual and user-created case tasks
  • Automation
  • Case history
  • Claim and loan processing
  • Collaboration tools
  • Complaint management
  • Configurability
  • Content and process management
  • Content lifecycle management
  • Customization
  • Design and deploy solutions
  • Document generator
  • Email collection
  • Extract critical insight from structured and unstructured in
  • File plans for storing content
  • Management dashboard
  • Mobile app
  • Pre-built accelerators
  • Precondition checker
  • Real-time access to documents and data
  • Single interface design
  • Social media integration
  • Support ad hoc processes
  • Task processing
  • Tracking
  • Video, audio, images, GPS

Benefits

IBM Case Manager enables users to deploy case solutions that model real-world business solutions in any industry.

IBM Case Manager’s interface can be easily configured based on user roles and customized to specific needs.

IBM Lotus Sametime Entry seamlessly integrates with the IBM Case Manager client and enables users to use instant messaging.

An embedded rules engine allows business analysts to add decision-making logic to a case solution directly within the builder tool.

Users can view reports that are based on IBM Cognos BI reports and real time monitoring dashboards, as well as see work-in-progress data generated by the Case Analyzer.

IBM Case Manager FAQs

Below are some frequently asked questions for IBM Case Manager.

Q. What type of pricing plans does IBM Case Manager offer?

IBM Case Manager offers the following pricing plans:

Free Trial: Available

Contact IBM Case Manager for pricing.
Financing is available.

Q. What are the main features of IBM Case Manager?

IBM Case Manager offers the following features:

  • API
  • Administration client
  • Advanced analytics
  • Agile design capabilities
  • Audit tracking
  • Automatic, manual and user-created case tasks
  • Automation
  • Case history
  • Claim and loan processing
  • Collaboration tools
  • Complaint management
  • Configurability
  • Content and process management
  • Content lifecycle management
  • Customization
  • Design and deploy solutions
  • Document generator
  • Email collection
  • Extract critical insight from structured and unstructured in
  • File plans for storing content
  • Management dashboard
  • Mobile app
  • Pre-built accelerators
  • Precondition checker
  • Real-time access to documents and data
  • Single interface design
  • Social media integration
  • Support ad hoc processes
  • Task processing
  • Tracking
  • Video, audio, images, GPS

Q. Who are the typical users of IBM Case Manager?

IBM Case Manager has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations

Q. What languages does IBM Case Manager support?

IBM Case Manager supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Portuguese, Spanish

Q. What type of pricing plans does IBM Case Manager offer?

We do not have any information about what IBM Case Manager pricing plans

Q. Does IBM Case Manager support mobile devices?

IBM Case Manager supports the following devices:

Android, iPhone, iPad

Q. What other apps does IBM Case Manager integrate with?

IBM Case Manager integrates with the following applications:

IBM Connections

Q. What level of support does IBM Case Manager offer?

IBM Case Manager offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials