eSpace Contact Center

eSpace Contact Center

Multi-channel communications and telephony platform

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eSpace Contact Center Overview

Huawei’s eSpace Contact Center is a multi-channel communication platform for large businesses and enterprises that caters to various industries such as education, finance, healthcare, government, manufacturing and energy. It offers high-performance, carrier-grade telephony and IP-based call processing and routing additional to on-demand cloud and mobile services.

Huawei eSpace Contact Center is customizable and adaptable to specific business needs. It is built for effective customer service and marketing with the objective of bridging communication between enterprises and customers.

Information can be shared between agents, experts and customers via Video IVR, virtual meetings and desktop sharing. eSpace Contact Center intelligently routes and allocates requests from multiple media channels in a unified manner including voice, video, fax, email, web, and social media.

The eSpace Contact Center platform supports IP technology that enables operation through wireless networks using a PC or mobile device, without any regional restrictions. It also facilitates video surveillance, graphical monitoring and reporting, and can be integrated with other enterprise applications.

Pricing

Starting from
N/A
Pricing options
Free Trial

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

eSpace Contact Center Pricing

Starting from
N/A
Pricing options
Free Trial

Contact Huawei eSpace Contact Center for pricing details.

eSpace Contact Center Features

  • Contact Database
  • Customer Database
  • Customizable Reporting
  • Mobile Integration
  • Reporting & Statistics
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Social Media Integration

Additional information for eSpace Contact Center

Key features of eSpace Contact Center

  • Agent scoring
  • Automated Experience Portal (AEP)
  • Browser/Server (B/S)
  • Computer Telephony Integration (CTI)
  • Contacts Routing Server (CRS)
  • Contacts Routing Server (CRS)
  • Custom and intelligent reports
  • Customization
  • Desktop sharing
  • Fax, email
  • Graphical monitoring
  • ICS supports multiple media channel access
  • IP technology
  • Inspection system
  • Internet Contact Service (ICS)
  • Management platform
  • Mobile integration
  • Multi-layered platform
  • Multiple media channels
  • Outbound calling system
  • Proactive Outbound Platform (POP)
  • Real-time monitoring
  • Reporting
  • Screen record
  • Service integration
  • Social media integration
  • Third-party development
  • Video IVR (Interactive voice response)
  • Virtual meetings
  • Voice conference
  • Voice recording
  • Voice terminal

Benefits

eSpace Contact Center enables multi-party collaboration with voice conferencing, and any member can interact as an agent; professional experts and colleagues collaborate or can interact as agents.

Management personnel can conveniently monitor the contact center’s operational status in real-time which includes inspection, recording and scoring functions.

eSpace Contact Center is an open, multi-layered platform with interfaces for third-party development, service integration, and system customization.

The Contacts Routing Server (CRS) uniformly routes and allocates requests from multimedia channels to the most appropriate agent or Interactive Voice Recognition (IVR) flow.

eSpace Contact Center utilizes a comprehensive report platform with built-in / third-party tools for custom reports and statistics that can be displayed in tables or charts.

eSpace Contact Center FAQs

Below are some frequently asked questions for eSpace Contact Center.

Q. What type of pricing plans does eSpace Contact Center offer?

eSpace Contact Center offers the following pricing plans:

Free Trial: Not Available

Contact Huawei eSpace Contact Center for pricing details.

Q. What are the main features of eSpace Contact Center?

eSpace Contact Center offers the following features:

  • Agent scoring
  • Automated Experience Portal (AEP)
  • Browser/Server (B/S)
  • Computer Telephony Integration (CTI)
  • Contacts Routing Server (CRS)
  • Contacts Routing Server (CRS)
  • Custom and intelligent reports
  • Customization
  • Desktop sharing
  • Fax, email
  • Graphical monitoring
  • ICS supports multiple media channel access
  • IP technology
  • Inspection system
  • Internet Contact Service (ICS)
  • Management platform
  • Mobile integration
  • Multi-layered platform
  • Multiple media channels
  • Outbound calling system
  • Proactive Outbound Platform (POP)
  • Real-time monitoring
  • Reporting
  • Screen record
  • Service integration
  • Social media integration
  • Third-party development
  • Video IVR (Interactive voice response)
  • Virtual meetings
  • Voice conference
  • Voice recording
  • Voice terminal

Q. Who are the typical users of eSpace Contact Center?

eSpace Contact Center has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations

Q. What languages does eSpace Contact Center support?

eSpace Contact Center supports the following languages:

English

Q. What type of pricing plans does eSpace Contact Center offer?

We do not have any information about what eSpace Contact Center pricing plans

Q. Does eSpace Contact Center support mobile devices?

eSpace Contact Center supports the following devices:

iPhone

Q. What other apps does eSpace Contact Center integrate with?

eSpace Contact Center integrates with the following applications:

SAP Digital CRM

Q. What level of support does eSpace Contact Center offer?

eSpace Contact Center offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support