About Dentrix Ascend

Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.

Dentrix Ascend’s patient overviews contain all necessary patient check-in information on one screen, with further information displayed with a single click. Patient profiles enable users to manage patient guarantor and family relationships, track patient referrals, and make a record of conversation notes. With the inbuilt drag-and-drop treatment planner, users can create, present, and schedule cases, and track patients’ acceptance and progress. Users can schedule appointments with specific operatories and providers, enter patient treatment plans, select multiple providers for each appointment, and view patient confirmations. Dentrix Ascend also allows users to manage up to 10 insurance plans per patient, track patient eligibility for treatments, and archive expired insurance plans.

Dentrix Ascend includes customizable clinical charts, where users can add conditions, procedures, and clinical notes, with the option group related procedures together in multi-codes. Medical alerts can be added from the catalog of existing alerts, or custom alerts created. Users can also set alerts as being high priority, making them visible every time a patient’s record is viewed. Perio progress can also be recorded and tracked using the inbuilt perio charts. Recare/recall plans can also be created for each patient, based on various routine treatments. For imaging, Dexis, a cloud-based custom-made imaging solution for Dentrix Ascend, requires no on-premises imaging servers.

Dentrix Ascend includes a drag-and-drop editor for creating customized reports with charts and graphs, which can be exported in multiple file formats. The inbuilt document manager allows users to search, manage and upload documents and images, which can be attached to patient files, and assigned tags for searching. eServices are also included with Dentrix Ascend, enabling users to submit insurance claims electronically and automate patient communication.

Pricing starting from:

US$248,00/month

  • Free Trial
  • Subscription

Key benefits of Dentrix Ascend

Role-based overview on login shows the current task statuses, plus a daily customized to-do list.
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.

Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.

Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.

In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.

Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$248,00/month

  • Free Trial
  • Subscription

Images

Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their role
Roles can be assigned in Dentrix Ascend based on both the user and their location
Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screen
Users can also manage patient contacts and guarantors using the patient profiles in Dentrix Ascend
In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatments
Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priority
The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and scheduling
Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communications
The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notes
Dentrix Ascend offers users a drag-and-drop interface for custom report creation
Also included in Dentrix Ascend is a ledger of all patient treatment and procedure costs, and any individual or insurance payments made
Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice
View 13 more
Dentrix Ascend video
Dentrix Ascend screenshot: Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their role Dentrix Ascend screenshot: Roles can be assigned in Dentrix Ascend based on both the user and their location Dentrix Ascend screenshot: Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screen Dentrix Ascend screenshot: Users can also manage patient contacts and guarantors using the patient profiles in Dentrix Ascend Dentrix Ascend screenshot: In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatments Dentrix Ascend screenshot: Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priority Dentrix Ascend screenshot: The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and scheduling Dentrix Ascend screenshot: Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communications Dentrix Ascend screenshot: The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notes Dentrix Ascend screenshot: Dentrix Ascend offers users a drag-and-drop interface for custom report creation Dentrix Ascend screenshot: Also included in Dentrix Ascend is a ledger of all patient treatment and procedure costs, and any individual or insurance payments made Dentrix Ascend screenshot: Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice

Features

Total features of Dentrix Ascend: 33

  • 2D Drawing
  • 3D Imaging
  • Appointment Management
  • Calibration Management
  • Charting
  • Claims Management
  • Client Management
  • Confirmation/Reminders
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Document Imaging
  • Drag & Drop
  • Image Analysis
  • Imaging and X-rays
  • Medical Billing
  • Multi-Location
  • Orthodontic Charting
  • Patient Records Management
  • Periodontal Charting
  • Progress Notes
  • Progress Tracking
  • Records Management
  • Referral Tracking
  • Risk Alerts
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Tagging
  • Task Planning
  • To-Do List
  • Treatment Planning
  • User Management

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Reviews

Overall rating

4,2 /5
(169)
Value for Money
4/5
Features
3,9/5
Ease of Use
4,2/5
Customer Support
4,4/5

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Showing 5 reviews of 169
Krista i. C.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good software

Reviewed on 2020/04/01

Good to fair. I use it at offices when I temp

Good to fair. I use it at offices when I temp

Pros

I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

Cons

I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

James B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied from the start

Reviewed on 2019/08/07

We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they...

We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Pros

Intuitive. It has eliminated wasted time and money on training.

Cons

While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

Jesse W.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Gutless

Reviewed on 2017/04/28

Our office made the switch from Viive, which itself was a very frustrating piece of software as it...

Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch.

Pros

Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential.

Cons

Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures.

Mirza B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Value for Money

Reviewed on 2019/09/03

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions...

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

Pros

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

Cons

Sometimes it get froze so we need to refresh the browser to proceed.

Greg M.
Overall rating
  • Industry: Executive Office
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Multi-site infrastructure

Reviewed on 2019/08/23

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech...

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage

Pros

ability to report, review, and manage all offices without having to be on site.

Cons

there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.

Showing 5 reviews of 169 Read all reviews

Dentrix Ascend FAQs

Below are some frequently asked questions for Dentrix Ascend.

Dentrix Ascend offers the following pricing plans:

  • Starting from: US$248,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing information is available on inquiry.

We do not have any information about Dentrix Ascend features

Dentrix Ascend has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Dentrix Ascend supports the following languages:

English

Dentrix Ascend supports the following devices:

We do not have any information about what integrations Dentrix Ascend has

Dentrix Ascend offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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