Cloud-based dental practice management software
4.2/5 (163 reviews)Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.
Dentrix Ascend’s patient overviews contain all necessary patient check-in information on one screen, with further information displayed with a single click. Patient profiles enable users to manage patient guarantor and family relationships, track patient referrals, and make a record of conversation notes. With the inbuilt drag-and-drop treatment planner, users can create, present, and schedule cases, and track patients’ acceptance and progress. Users can schedule appointments with specific operatories and providers, enter patient treatment plans, select multiple providers for each appointment, and view patient confirmations. Dentrix Ascend also allows users to manage up to 10 insurance plans per patient, track patient eligibility for treatments, and archive expired insurance plans.
Dentrix Ascend includes customizable clinical charts, where users can add conditions, procedures, and clinical notes, with the option group related procedures together in multi-codes. Medical alerts can be added from the catalog of existing alerts, or custom alerts created. Users can also set alerts as being high priority, making them visible every time a patient’s record is viewed. Perio progress can also be recorded and tracked using the inbuilt perio charts. Recare/recall plans can also be created for each patient, based on various routine treatments. For imaging, Dexis, a cloud-based custom-made imaging solution for Dentrix Ascend, requires no on-premises imaging servers.
Dentrix Ascend includes a drag-and-drop editor for creating customized reports with charts and graphs, which can be exported in multiple file formats. The inbuilt document manager allows users to search, manage and upload documents and images, which can be attached to patient files, and assigned tags for searching. eServices are also included with Dentrix Ascend, enabling users to submit insurance claims electronically and automate patient communication.
Pros
like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.
Cons
I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical
Ascend has made it possible to cross train our clinical staff through it’s intuitive design; and this has made our patient turnover very efficient, while reducing the need for addition front desk personnel.
Pros
This software saves countless hours of additional administrative work and processing mistakes. Our office switched from Eagle Soft, which we ran on a closed network, about 5 years ago; and after learning how to use theAscend software, I can honestly say that it was one of the best decisions that we have ever made for our practice.
Cons
There’s nothing that I don’t particularly dislike about the software. However, there is room for improvement with some of the newer features. For example, real time benefits along with automated verification and eligibility would make Ascend the perfect software, in my option.
We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.
Pros
Intuitive. It has eliminated wasted time and money on training.
Cons
While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.
Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.
Pros
The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.
Cons
Sometimes it get froze so we need to refresh the browser to proceed.
support, from both my customer success manager, Jill Nesbitt, as well as the tech support team have made the experience of converting to Ascend easy to manage
Pros
ability to report, review, and manage all offices without having to be on site.
Cons
there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.
Pricing information is available on inquiry.
Role-based overview on login shows the current task statuses, plus a daily customized to-do list.
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.
Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.
Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.
In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.
Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.
Below are some frequently asked questions for Dentrix Ascend.
Dentrix Ascend offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Pricing information is available on inquiry.
Dentrix Ascend offers the following features:
Dentrix Ascend has the following typical customers:
Mid Size Business, Small Business
Dentrix Ascend supports the following languages:
English
Dentrix Ascend has the following pricing plans:
Subscription
We do not have any information about what devices Dentrix Ascend supports
Dentrix Ascend integrates with the following applications:
BirdEye, Elevatie, NexHealth
Dentrix Ascend offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix