Dentrix Ascend

4.1 (231)
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Cloud-based dental practice management software

About Dentrix Ascend

Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.

Dentrix Ascend’s patient overviews contain all necessary patient check-in information on one screen, with further information displayed with a single click. Patient profiles enable users to manage patient guarantor and family relationships, track patient referrals, and make a record of conversation notes. With the inbuilt drag-and-drop treatment planner, users can create, present, and schedule cases, and track patients’ acceptance and progress. Users can schedule appointments with specific operatories and providers, enter patient treatment plans, select multiple providers for each appointment, and view patient confirmations. Dentrix Ascend also allows users to manage up to 10 insurance plans per patient, track patient eligibility for treatments, and archive expired insurance plans.

Dentrix Ascend includes customizable clinical charts, where users can add conditions, procedures, and clinical notes, with the option group related procedures together in multi-codes. Medical alerts can be added from the catalog of existing alerts, or custom alerts created. Users can also set alerts as being high priority, making them visible every time a patient’s record is viewed. Perio progress can also be recorded and tracked using the inbuilt perio charts. Recare/recall plans can also be created for each patient, based on various routine treatments. For imaging, Dexis, a cloud-based custom-made imaging solution for Dentrix Ascend, requires no on-premises imaging servers.

Dentrix Ascend includes a drag-and-drop editor for creating customized reports with charts and graphs, which can be exported in multiple file formats. The inbuilt document manager allows users to search, manage and upload documents and images, which can be attached to patient files, and assigned tags for searching. eServices are also included with Dentrix Ascend, enabling users to submit insurance claims electronically and automate patient communication.


Key benefits of Dentrix Ascend

Role-based overview on login shows the current task statuses, plus a daily customized to-do list.
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.

Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.

Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.

In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.

Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.


Images

Dentrix Ascend Software - Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their role
Dentrix Ascend Software - Roles can be assigned in Dentrix Ascend based on both the user and their location
Dentrix Ascend Software - Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screen
Dentrix Ascend Software - Users can also manage patient contacts and guarantors using the patient profiles in Dentrix Ascend
Dentrix Ascend Software - In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatments
Dentrix Ascend Software - Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priority
Dentrix Ascend Software - The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and scheduling
Dentrix Ascend Software - Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communications
Dentrix Ascend Software - The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notes
Dentrix Ascend Software - Dentrix Ascend offers users a drag-and-drop interface for custom report creation
Dentrix Ascend Software - Also included in Dentrix Ascend is a ledger of all patient treatment and procedure costs, and any individual or insurance payments made
Dentrix Ascend Software - Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice
View 13 more
Dentrix Ascend video
Dentrix Ascend Software - Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their role
Dentrix Ascend Software - Roles can be assigned in Dentrix Ascend based on both the user and their location
Dentrix Ascend Software - Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screen
Dentrix Ascend Software - Users can also manage patient contacts and guarantors using the patient profiles in Dentrix Ascend
Dentrix Ascend Software - In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatments
Dentrix Ascend Software - Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priority
Dentrix Ascend Software - The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and scheduling
Dentrix Ascend Software - Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communications
Dentrix Ascend Software - The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notes
Dentrix Ascend Software - Dentrix Ascend offers users a drag-and-drop interface for custom report creation
Dentrix Ascend Software - Also included in Dentrix Ascend is a ledger of all patient treatment and procedure costs, and any individual or insurance payments made
Dentrix Ascend Software - Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice

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Reviews

Overall rating

4.1 /5
(231)
Value for Money
4.0/5
Features
3.9/5
Ease of Use
4.2/5
Customer Support
4.3/5

Already have Dentrix Ascend?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 231
Krista I.
Krista I.
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good software

Reviewed on 2020/04/01

Good to fair. I use it at offices when I temp

Good to fair. I use it at offices when I temp

Pros

I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

Cons

I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

Erica
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing but could use some improvements

Reviewed on 2021/05/12

As long as the internet connection is strong, this system is amazing! Very user friendly and easy.

As long as the internet connection is strong, this system is amazing! Very user friendly and easy.

Pros

I love how easy this is to use! We have two dental practices with a lot of patient overlap and this is so much better than our old software. Very user friendly and easy to access from anywhere! I also love the new clock-in/clock-out feature.

Cons

I don’t like how I cannot schedule a recare appointment without completing today’s appointment first. We have our system send texts to leave our office a review once the appointment is completed, so the doctors don’t like to complete them until the patient leaves. I need to schedule the 6 month appointment before they leave or they don’t get scheduled.

Clark
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not worth switching!

Reviewed on 2023/04/14

Frustrating. Not worth switching!

Frustrating. Not worth switching!

Pros

Security. Data is in the cloud and not on a local server.

Cons

Every couple of weeks a feature goes down or their system gets so slow that it is unusable. I can't currently open any patient charts, with a patient in the chair- and this has happened many times before.

MIRZA
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Value for Money

Reviewed on 2019/09/03

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions...

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

Pros

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

Cons

Sometimes it get froze so we need to refresh the browser to proceed.

Alternatives Considered

Eaglesoft

Reasons for Choosing Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.

Reasons for Switching to Dentrix Ascend

The features in assend are more user friendly and we get new updates too often as per the customer needs.
greg
Overall rating
  • Industry: Executive Office
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Multi-site infrastructure

Reviewed on 2019/08/23

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech...

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage

Pros

ability to report, review, and manage all offices without having to be on site.

Cons

there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.

Alternatives Considered

Denticon

Reasons for Choosing Dentrix Ascend

to unite all the locations and consolidate reporting for my support team, while creating the opportunity for centralization

Reasons for Switching to Dentrix Ascend

the quality of the R&D and product management team with Ascend
Showing 5 reviews of 231 Read all reviews

Dentrix Ascend FAQs

Below are some frequently asked questions for Dentrix Ascend.

Dentrix Ascend offers the following pricing plans:

  • Free Trial: Not Available

Dentrix Ascend has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dentrix Ascend supports the following languages:

English

Dentrix Ascend supports the following devices:

We do not have any information about what integrations Dentrix Ascend has

Dentrix Ascend offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Dentrix Ascend.