BigMarker

No installation required. Lots of marketing features (was made for marketers). Amazing customer service. Easy landing pages and instant emails reminders. Lot of customizations. Support for dozens of languages. The video stream is crisp & smooth. Love the feature that allows me to stream to Facebook. Webinar is allow to be embedded on your own site. The webinar serie is a killer feature. The UI is very easy to use. BigMarker integrates with at lot of applications.

I haven`t found any features that I didn`t like yet.

Hands down the Support team was the best part of this process. The backend/admin portal was easy enough to use, but the support team made our lives sooooo much easier by helping us know exactly what we needed to do and when.

The front-end of the system was beautiful and worked great for our users, but the back-end was a bit clunky for our less digitally-savvy team members.

We've used BigMarker for more than a year. After trying out several options, I was directed to go with the cheapest. I believe the price has gone up since then. I know that they must be continually working on it because I keep seeing more features added, such as automatically muting my microphone when the video plays. They are pretty quick about getting back with me when I have questions (although it doesn't always resolve an issue). I do like the recording feature, especially since they have added the ability to trim the video right on the website. I also like that you can download the recorded video of the webinar.

We do webinars monthly, usually more often than that. Setting up a webinar is frustrating because several options are offered without explanation of what each option entails. Worst is the attendee experience. I put the mic icon + instructions on our presentation's first slide, but attendees always have problems finding it and we waste several minutes trying to do so, even with a dedicated web person at the controls. Also last time I was presenting at home, with another person presenting from the office. I realized when viewing the video that when my connection dropped, the webinar stalled.

Also attendees had to figure out how to turn off webcast mode (I had not set up the webinar to be in webcast mode so I was surprised this was necessary) before being able to turn their microphones on and then there was such an enormous echo that no one could understand each other. This is problematic because we do a lot of custom solutions and I really wanted to hear from the customers about what problems they needed to solve. The chat feature works nicely but not everyone wants to type. In contrast, we use Slack internally and you can easily turn on your mic or other features.

When I contacted customer support, they did get back with me fairly quickly but didn't really address the problem to my satisfaction. When I sent another email, they just cut and pasted the response from the first email, so it was frustrating, especially because I have found their responses helpful in the past.