About Autotask PSA
Autotask PSA is an intelligent IT business management platform that centralizes operations to deliver the
mission-critical tools needed to run an IT managed services business. A single pane of glass view provides
full visibility into services, internal operations, customers, and prospects to improve efficiency and service with workflows optimized for MSPs to help resolve tickets faster—and make data-driven decisions to improve efficiency, accountability, and profitability.
Autotask PSA is a 100% SaaS application which means there is no hardware to test, maintain, or update. Autotask PSA has a proven track record of consistently delivering enterprise-grade, 99.99% uptime. Autotask PSA also offers a secure platform, with Datto requiring
two-factor authentication, undergoing routine penetration testing and infrastructure hardening, and actively monitoring for unauthorized access attempts.
Autotask PSA is the central hub for any MSP, and Datto’s open platform and API enables it to integrate with more than 200 critical applications such as remote monitoring and management and accounting solutions that an MSP needs to run their business. The single pane of glass increases efficiency and productivity
with intelligence to quickly identify relevant solutions from the knowledge base to solve issues more quickly and optimize workflows for MSPs to save time on every ticket.
Autotask PSA enables MSPs to work faster and easier with customizable dashboards for each individual user, providing an instant understanding of what’s happening with widgets that show mission-critical business data in real time. MSPs can track the metrics that matter and dig into the granular reporting that provides intelligence to make the best decisions for the company, such as ticket backlog, service level agreement compliance, resource utilization, and client satisfaction. Widgets are completely configurable to elevate helpful information based on each ticket or task so that it can lead the user to make smarter, data-driven
decisions and be more efficient.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Autotask PSA
Key benefits of Autotask PSA
Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager.
Improve Service Delivery: A complete Service Desk, with service level management and built-in customer surveys, means nothing falls through the cracks.
Reduce Billing time: Stop wasting unbillable time preparing invoices. Autotask PSA slashes the time associated with your billing cycle and improves cash flow through faster invoicing.
Capture More Billable Hours: Autotask PSA captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.
Save Time and Deliver Better Service: Autotask PSA's Document Manager streamlines documentation utilization and organization to ensure accountability, standardization of service delivery, and tech insight and efficiency.
Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.
Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.
Devices
Business size
Markets
Australia, Canada, China, Germany, United Kingdom, India, Japan, United States and 3 others
Supported Languages
Dutch, English, German, Italian, Spanish
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Autotask PSA
Images
Features
Total features of Autotask PSA: 88
Alternatives
ConnectWise Control
ConnectWise Automate
SolarWinds Service Desk
JIRA Service Management
Reviews
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- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We use it daily and couldn't live without it!
Reviewed on 2017/12/05
We run our entire business out of Autotask. It does everything for us as an MSP.
We run our entire business out of Autotask. It does everything for us as an MSP.
Pros
Autotask is about automation. It makes ticketing and billing processes standardized and automated.
It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."
Cons
Autotask support has historically been difficult, but is getting much better.
Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great for Large Teams
Reviewed on 2019/09/16
Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I...
Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.
Pros
Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.
Cons
This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.
Alternatives Considered
JIRA Service ManagementReasons for Choosing Autotask PSA
The team was looking for a PSA that integrated with an RMM.Switched From
Zoho DeskReasons for Switching to Autotask PSA
The RMM was the main draw, the fully integrated PSA was a perk.- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
CRM, Time tracking, Support management made easy
Reviewed on 2022/06/08
We successfully manage most aspects of our MSP business using Autotask. The entire workflow from...
We successfully manage most aspects of our MSP business using Autotask. The entire workflow from incoming requests, time tracking, resource management, contract management, ending with an API workflow to our billing system.
Pros
From an MSP perspective, this product functions as a CRM, time tracking/management, contract management, and ticket system. You can manage all aspects of an MSP business here with billing integrations available to close the loop.
Cons
It can be a bit difficult to get started, but this is more of a business process issue as opposed to a product issue. If you have defined your workflow and processes you can translate them easily into this product.
- Industry: Computer & Network Security
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Just OK
Reviewed on 2022/05/23
As a MSP you need to have one. The client facing ticket portal is unusable. The KB section makes it...
As a MSP you need to have one. The client facing ticket portal is unusable. The KB section makes it hard to add images.
Pros
It is a mature product. Has many features.
Cons
Hard to use. Has made few improvements over the years. The RMM (owned by same company) integration is basic.
Alternatives Considered
ConnectWise AutomateReasons for Switching to Autotask PSA
Not many choices at the time.- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ticket management simplified with the help of Autotask
Reviewed on 2022/05/05
My overall experience would be two thumbs up! it isn't another ticket managing system I would...
My overall experience would be two thumbs up! it isn't another ticket managing system I would prefer rather than Auto task. I feel like I'm going to be with it for a long time
Pros
Auto task can integrate with almost any third-party software you can imagine it can create tickets on its own from alerts received from third-party vendors, can close tickets when it notices the devices back online all by itself and on and on and on. With auto tasks if you want to automate or just keep track of your tickets or service calls it's so simple
Cons
If you've never used auto task before it can feel overwhelming. There is so much you can click on and view that most users have a hard time learning everything it can do
Autotask PSA FAQs
Below are some frequently asked questions for Autotask PSA.Q. What type of pricing plans does Autotask PSA offer?
Autotask PSA offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.
Q. Who are the typical users of Autotask PSA?
Autotask PSA has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Autotask PSA support?
Autotask PSA supports the following languages:
Dutch, English, German, Italian, Spanish
Q. Does Autotask PSA support mobile devices?
Autotask PSA supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Autotask PSA integrate with?
Autotask PSA integrates with the following applications:
Acronis Cyber Backup, Auvik, BackupAgent, Bitium, BrightGauge, Client Heartbeat, Cloud Elements, ConnectBooster, ConnectWise Automate, ConnectWise Cybersecurity Management, ConnectWise Sell, Customer Thermometer, Datto RMM, Datto Workplace, Flow, Gluh, IT Glue, Kaseya VSA, Liongard, LogicMonitor, MSP360 Managed Backup, Naverisk, NinjaOne, Passportal, Pulseway, QuickBooks Online Advanced, Quickbooks Online, QuoteWerks, Quoter, RMM, Rescue, ScalePad, Splashtop Remote Support, Tpad PBX, Unigma, Xero
Q. What level of support does Autotask PSA offer?
Autotask PSA offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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