Autotask

IT Business Management Software Platform

4,3 /5 (75 reviews) Write a Review!

Autotask Overview

What is Autotask?

Autotask Corporation created worlds leading hosted IT Business Management software built especially for VARs, MSPs and other technology solution providers to help them run their businesses better and more profitably. The company´s product line includes Autotask Professional Services Automation (PSA) software, and the VARStreet family of advanced quoting and e-commerce tools. It goes without saying that these products work together without any problem, and are available on-demand to help IT solution providers sell, implement, deliver and bill their technology products & services.

Since its foundation in 2001, Autotask has taken the position as the #1 provider of web-based IT Services Management Software. Worldwide tens of thousands of IT professionals trust our products. Autotask´s success is based on its feature to support IT service professionals automate and manage their people, projects and processes more efficiently. While Autotask provides tools and services that help every employee function more productively, it also provides managers with the necessary reporting capabilities in real time. If you are an enterprise that needs to manage its workforce resources effectively while servicing your customers satisfactorily you will find that Autotask is an excellent tool to maximize your ROI.

Guided by a highly respected, technically astute management team, Autotask has enjoyed accelerated growth throughout its history, a reputation as an industry pioneer, and is viewed as an excellent place to work. Autotask moved into new offices in a state-of-the-art building in late 2006.

Autotask Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.


Autotask Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Dutch, English, German, Spanish

Media

Autotask video Autotask screenshot: Autotask screenshot: Autotask screenshot: Autotask screenshot:

Autotask Reviews

Autotask Reviews

Overall rating
4,3
/
5
Excellent
38

Very good
24

Average
10

Poor
2

Terrible
1

Value for Money
3,9
Features
4,2
Ease of Use
3,9
Customer Support
4,1
83% recommended this app
Garry A.

We use it daily and couldn't live without it!

We run our entire business out of Autotask. It does everything for us as an MSP.


Elizabeth M.

Great for Large Teams

Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.


Pablo L.

It's a leading PSA that needs work


Nathan L.

Good Software... Need Help to understand it

The integration with Datto RMM is a plus. They work hand in hand. I am able to track my clients and time I spend doing tasks down to the minute.


Bruce L.

Amazingly comprehensive managed services

The AutoTask \ Datto AEM software is one of the best RMM products we've used. We originally were looking to swap to something from Hounddog when it was expensive years ago and this did everything HoundDog \ GFI Max did but much cheaper and that was just on the monitoring side of things.

It also added, remote management, auditing, bulk updates, patch management, reporting, which we weren't getting from Hounddog and we've been with AutoTask ever since. Each time we look to replace it with another RMM tool, when we compare the features and the price per device we just can't beat it.


Garry A.
Company size: 11-50 Employees

We use it daily and couldn't live without it!

Used Daily for 2+ years
Reviewed on 2017/12/05
Review Source: Capterra

We run our entire business out of Autotask. It does everything for us as an MSP.

Pros

Autotask is about automation. It makes ticketing and billing processes standardized and automated.
It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."

Cons

Autotask support has historically been difficult, but is getting much better.
Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Elizabeth M.
Industry: Information Technology & Services
Company size: Self Employed

Great for Large Teams

Used Daily for 6-12 months
Reviewed on 2019/09/16
Review Source: Capterra

Overall I enjoyed using the Autotask PSA for most things, but it was not a good fit for the team I was working with.

Pros

Autotask PSA is a great option for large teams. It is fully customizable, offers a wide array of features, and has an excellent, hands-on onboarding process. It is a great option for large teams.

Cons

This software required quite a bit of manual set up for tasks I needed -- things such as automatically sending emails to clients on ticket updates, changing fields from required to not required, etc. For a very small team, onboarding was a bit onerous.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Pablo L.

It's a leading PSA that needs work

Used Daily for 2+ years
Reviewed on 2018/03/22
Review Source: Capterra

Pros

The integration of multiple components (sales, ticketing, RMM, leads, quotes) is nice to have and is ideal in today's world where managed services providers need all innone solutions

Cons

Every feature unfortunately seems half baked. Some examples of this are: There is no direct integration with quoting resellers like Ingram to get sales data (unless you buy a 3P module such as QuoteWerks), deleting tickets is a colossal nightmare which can't be done via their API. Their APIs in general are fairly poor as they don't let you do basic functions such as deleting configurations or tickets, setting a ticket creator or setting the name of the person that is doing a note or comment (these features are only available via their email gateway or through the portal itself. There is no ability to truly lock down a user account, help desk users are able to pull reports of other members utilization and work being performed even if they are not queue owners.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Nathan L.
Industry: Computer & Network Security
Company size: Self Employed

Good Software... Need Help to understand it

Used Daily for 1-5 months
Reviewed on 2019/12/31
Review Source: Capterra

The integration with Datto RMM is a plus. They work hand in hand. I am able to track my clients and time I spend doing tasks down to the minute.

Pros

This software has been great. It took me a while to get the hang of it. I am still learning the ropes, and I am into it for 2 months now. The staff has been very helpful in getting me onboard. I have not used all of my included support call time yet.

Cons

The learning curve is steep. You are only allowed 3 hours of free phone support to get started. Be careful with utilizing it to the fullest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Bruce L.
Company size: 11-50 Employees

Amazingly comprehensive managed services

Used Daily for 2+ years
Reviewed on 2018/07/11
Review Source: Capterra

The AutoTask \ Datto AEM software is one of the best RMM products we've used. We originally were looking to swap to something from Hounddog when it was expensive years ago and this did everything HoundDog \ GFI Max did but much cheaper and that was just on the monitoring side of things.

It also added, remote management, auditing, bulk updates, patch management, reporting, which we weren't getting from Hounddog and we've been with AutoTask ever since. Each time we look to replace it with another RMM tool, when we compare the features and the price per device we just can't beat it.

Pros

Ridiculously low resource footprint
Easy to add devices for management
The amount of detailed information you get from the auditing is amazing
Push out deployments in bulk

Cons

The inbuilt reporting is being massively improved over the next few months \ iterations, as currently it leaves something to be desired. There's a huge wealth of auditing data that is captured by the software but you can't easily pull this out. Sure you can filter devices by the info, but to actually pull a report, its painful.

3rd party patch management is also something they're working on developing further as there are competitors out there who do it much better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8/10
Based on 75 user ratings
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Autotask Pricing

Autotask Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

Value for Money
3,9/5
Based on 75 user ratings
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Autotask Features

Autotask Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 75 user ratings
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Categories

Additional information for Autotask

Additional information for Autotask

Key features of Autotask

  • Billing
  • CRM
  • Contracts
  • Inventory
  • Outsource Management
  • Project Management
  • Quoting & e-Commerce
  • Service Desk
  • Tech Scheduling
  • Time & Expense

Benefits

Win New Business: Manage your sales pipeline from end-to-end with full-featured CRM including Opportunity Management, Sales Dashboard and Contact Group Manager.

Improve Service Delivery: A complete Service Desk, with bullet-proof service level management and built-in customer surveys, means nothing falls through the cracks. Ever.

Reduce Billing time by 85%: Stop wasting unbillable time preparing invoices. Autotask slashes the time associated with your billing cycle and improves cash flow through faster invoicing.

Capture More Billable Hours: Autotask captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.

Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.

Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.

Autotask FAQs

Autotask FAQs

Below are some frequently asked questions for Autotask.

Q. What type of pricing plans does Autotask offer?

Autotask offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

There’s no large upfront charge for the software and no expensive hardware to buy and maintain. You pay a low monthly fee for each user. In fact, in most cases the cost of Autotask is covered with the first wasted hour each user saves, or the first missed billable hour they capture each month with our software.

Q. What are the main features of Autotask?

Autotask offers the following features:

  • Billing
  • CRM
  • Contracts
  • Inventory
  • Outsource Management
  • Project Management
  • Quoting & e-Commerce
  • Service Desk
  • Tech Scheduling
  • Time & Expense

Q. Who are the typical users of Autotask?

Autotask has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Autotask support?

Autotask supports the following languages:

Dutch, English, German, Spanish

Q. What type of pricing plans does Autotask offer?

Autotask has the following pricing plans:

Subscription

Q. Does Autotask support mobile devices?

Autotask supports the following devices:

Android, iPhone, iPad

Q. What other apps does Autotask integrate with?

Autotask integrates with the following applications:

Auvik, BLUIQ, Bitium, Client Heartbeat, Cloud Elements, Customer Thermometer, FreshBooks, Kaseya VSA, LogicMonitor, Pulseway

Q. What level of support does Autotask offer?

Autotask offers the following support options:

Online Support, Phone Support, Forum, Video Tutorials