Xotelia

Channel manager for B&B, guesthouses and vacation rentals

3,6 /5 (46 reviews) Write a Review!

Xotelia Overview

What is Xotelia?

Xotelia has developed a booking solution for innkeepers managing small and medium sized hotels, guesthouses, apartments or villas.

The software is designed to help small accommodations keep up with the rise of Online Travel Agencies (OTA)

The cloud based solution allows its members to synchronize their booking calendars automatically and instantly. They can manage their online exposure on more than 50 distribution websites, both local and global. Major OTAs such as Booking, Airbnb, Expedia and Flipkey have teamed up with Xotelia.

Xotelia Overview

Pricing

Starting from
US$9,60/month

Pricing options

Free Trial
Subscription
Value for money

BRONZE (Booking Engine) : $9.60 / Mth ex. VAT
SILVER ( Booking Engine + connexion with 1 to 4 OTA) : from $12.60 / Mth ex. VAT
GOLD (Booking Engine + connexion with + 4 OTAs) : from $16.20 / Mth ex. VAT

Choose the down payment for one year and save 25%
Choose the down payment for two years and save 40%

Find out here the plan that fits your accommodation the best : https://admin.xotelia.com/registration/


Xotelia Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), English, French, German, Italian and 3 others, Japanese, Spanish, Thai

Media

Summary of the bookings
Daily bookings recap
Summary of the availabilities of every sale channel
Summary of the rates on every sale channel
Personalized dashboard to monitor the performances
Personalized dashboard to monitor the your performances (2)
Xotelia screenshot: Summary of the bookings Xotelia screenshot: Daily bookings recap Xotelia screenshot: Summary of the availabilities of every sale channel Xotelia screenshot: Summary of the rates on every sale channel Xotelia screenshot: Personalized dashboard to monitor the performances Xotelia screenshot: Personalized dashboard to monitor the your performances (2) Xotelia screenshot:

Xotelia Reviews

Xotelia Reviews

Overall rating
3,6
/
5
Excellent
20

Very good
10

Average
3

Poor
4

Terrible
9

Value for Money
3,6
Features
3,3
Ease of Use
3,7
Customer Support
3,1
65% recommended this app
Ibrahim A.

A fantastic service, highly recommended

My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc
The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs.

The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with.

Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better.

A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers.

I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both.

Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.


Isuru S.

Overall a quality product

I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season.

I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing.

But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now.

Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one.

When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do.

We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.


Terri S.

A useful but cumbersome channel manager

I used it because it was the platform available to me through BBCanada. If I remember correctly the yearly fee was quite low (perhaps a discount through BB Canada?) Once BBCanada was working on launching their own platform I began looking for another channel manager.


Gretel C.

Good product

I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.


Andrew S.

Very helpful systems

I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.


Ibrahim A.

A fantastic service, highly recommended

Reviewed on 2016/11/09
Review Source: Capterra

My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc
The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs.

The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with.

Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better.

A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers.

I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both.

Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

Response from Xotelia

Hi Ibrahim,

Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution.
Cheers,
The Xotelia Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Isuru S.
Industry: Computer Software
Company size: 201-500 Employees

Overall a quality product

Used Daily for 6-12 months
Reviewed on 2016/12/23
Review Source: Capterra

I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season.

I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing.

But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now.

Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one.

When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do.

We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Pros

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Cons

Website is not mobile friendly, and there is no mobile application as well.

Response from Xotelia

Hi Isuru,

Thank you very much for your email.
We are very glad to hear that you are very happy using the Xotelia solution.
We appreciate all the constructive comments and will use it to improve our solution.

Kind regards,
The Xotelia Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Terri S.
Industry: Hospitality
Company size: Self Employed

A useful but cumbersome channel manager

Used Other for 1+ year
Reviewed on 2020/10/11
Review Source: Capterra

I used it because it was the platform available to me through BBCanada. If I remember correctly the yearly fee was quite low (perhaps a discount through BB Canada?) Once BBCanada was working on launching their own platform I began looking for another channel manager.

Pros

I like that it managed by bookings on multiple OTA's

Cons

I found it difficult to use. The functions were not easy to find and making updates was confusing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Gretel C.
Industry: Hospitality
Company size: 11-50 Employees

Good product

Used Daily for 6-12 months
Reviewed on 2016/12/07
Review Source: Capterra

I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.

Pros

Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

Cons

Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Response from Xotelia

Dear Gretel,
Thank you for the feedback.
We are sorry to hear that you were not fully satisfied is the quality of our solution.
Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon.
Kind regards,
The Xotelia Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Andrew S.
Industry: Real Estate
Company size: 2-10 Employees

Very helpful systems

Used Daily for 6-12 months
Reviewed on 2016/08/04
Review Source: Capterra

I began looking for a channel manager about 2 years ago. I was advertising my 2 holiday rental apartments on 2 websites and was looking for more exposure. I had already experienced the dreaded "double booking" an unpleasant and sometimes rather expensive situation, which I was determined should never happen again, a more professional approach was required.

Pros

Xotelia is a straightforward set up, with very good support. It allows me to advertise on several international sites, with no chance of the dreaded "double booking" Regular updates remind me of any upcoming and new bookings. The software is quick and easy to access. The customer support is second to none.

Cons

Office hours. No bridge to my local Tourist office reservations.

Response from Xotelia

Dear Andrew,
We are happy to hear our solution fits your need.
We are looking forward a long lasting collaboration!
Cheers,
The Xotelia Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 46 user ratings
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Xotelia Pricing

Xotelia Pricing

Starting from
US$9,60/month
Free Trial
Subscription
Value for money

BRONZE (Booking Engine) : $9.60 / Mth ex. VAT
SILVER ( Booking Engine + connexion with 1 to 4 OTA) : from $12.60 / Mth ex. VAT
GOLD (Booking Engine + connexion with + 4 OTAs) : from $16.20 / Mth ex. VAT

Choose the down payment for one year and save 25%
Choose the down payment for two years and save 40%

Find out here the plan that fits your accommodation the best : https://admin.xotelia.com/registration/

BRONZE (Booking Engine) : $9.60 / Mth ex. VAT
SILVER ( Booking Engine + connexion with 1 to 4 OTA) : from $12.60 / Mth ex. VAT
GOLD (Booking Engine + connexion with + 4 OTAs) : from $16.20 / Mth ex. VAT

Choose the down payment for one year and save 25%
Choose the down payment for two years and save 40%

Find out here the plan that fits your accommodation the best : https://admin.xotelia.com/registration/

Value for Money
3,6/5
Based on 46 user ratings
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Xotelia Features

Xotelia Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
3,3/5
Based on 46 user ratings
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Categories

Additional information for Xotelia

Additional information for Xotelia

Key features of Xotelia

  • 24 x 7 live support
  • Booking button
  • Credit card payment gateway integration
  • Facebook booking engine
  • Frontdesk interface
  • Manual reservation
  • Multi-property system
  • Relevant analytics
  • Reservation platform
  • Social media integration
  • Unlimited Point of Sale to manage extras

Benefits

- Properties can gain online exposure and multiply their sales channels with Xotelia.

- Xotelia enables accommodation managers to identify and remove double bookings from their booking calendars before they become a problem.

- Implement a multi-channel sales strategy with Xotelia.

- Properties can remain independent by offering direct booking to their website visitors.

- Users can build customer loyalty and enhance their Facebook page with a booking button.

- Monitor performances with a personalized Xotelia dashboard.

Xotelia FAQs

Xotelia FAQs

Below are some frequently asked questions for Xotelia.

Q. What type of pricing plans does Xotelia offer?

Xotelia offers the following pricing plans:

Starting from: US$9,60/month

Pricing model: Subscription

Free Trial: Not Available

BRONZE (Booking Engine) : $9.60 / Mth ex. VAT SILVER ( Booking Engine + connexion with 1 to 4 OTA) : from $12.60 / Mth ex. VAT GOLD (Booking Engine + connexion with + 4 OTAs) : from $16.20 / Mth ex. VAT Choose the down payment for one year and save 25% Choose the down payment for two years and save 40% Find out here the plan that fits your accommodation the best : https://admin.xotelia.com/registration/

Q. What are the main features of Xotelia?

Xotelia offers the following features:

  • 24 x 7 live support
  • Booking button
  • Credit card payment gateway integration
  • Facebook booking engine
  • Frontdesk interface
  • Manual reservation
  • Multi-property system
  • Relevant analytics
  • Reservation platform
  • Social media integration
  • Unlimited Point of Sale to manage extras

Q. Who are the typical users of Xotelia?

Xotelia has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Xotelia support?

Xotelia supports the following languages:

Chinese (Simplified), English, French, German, Italian, Japanese, Spanish, Thai

Q. What type of pricing plans does Xotelia offer?

Xotelia has the following pricing plans:

Subscription

Q. Does Xotelia support mobile devices?

We do not have any information about what devices Xotelia supports

Q. What other apps does Xotelia integrate with?

We do not have any information about what integrations Xotelia has

Q. What level of support does Xotelia offer?

Xotelia offers the following support options:

Online Support, Phone Support, Forum, FAQs, Video Tutorials