Apptivo Overview
What is Apptivo?
Apptivo is a powerful sales & marketing tool which provides the tools including lead management, an opportunity pipeline with intuitive dashboards, campaign management, and flexible workflow tools including marketing automation. Everything is completely accessible from Android or iOS devices and integrated with Office365 & G Suite.
The Apptivo CRM starts with a simple contact management system with slick integrations such as automated email conversation tracking, or automated call logging. The solution offers a complete set of sales tools for lead management, activity tracking, pipeline visualization, and automated workflow, as well as integrated quoting, to generate estimates from the pipeline and email professionally branded PDFs to customers.
Apptivo’s apps also include integrated email marketing to launch targeted campaigns to contact lists, and track exactly who is reading & clicking on messages. Implement marketing automation to plan out detailed sequences of when the team should be following up with prospects, and when they should be received personalized automated messages.
Apptivo offers much more than just a CRM. The platform includes apps that help in all areas of business such as help desk, invoicing, project management, procurement, and more. All apps are designed to resolve around the CRM, providing a complete 360° view of each customer.
Apptivo allows users to define their company territories, markets, and their market segments; each of these properties can then be used to search and sort customer accounts by. Not only are businesses able to define who is buying their product, and where; but they can also define the industry that the account belongs to, all in one place.
Apptivo Overview
Pricing
Pricing options
Starts at just $10/user/month - all apps included, no gimmicks.
Apptivo Features
Media
Apptivo Reviews
Apptivo Reviews
Customer Support is very Responsive
Our business started Apptivo when we were quite small, and there were several issues with the program when we first began using them. The support at Apptivo is awesome, every time that we have a difficulty using any of the programs feature, they have gotten back to us within hours or sometimes days. The recent issue with using their Ledger App took a bit longer to resolve but we enthusiastically appreciate their dedication to resolving the issues, and how thoroughly they did resolve it.
The features we use most often include: Emailing Invoices and Estimates, keeping track of our Finances with their Ledger App, and keeping track of correspondence with Clients. There are some many other features to the program including tracking Inventory, tracking Accounts with Suppliers, and creating Projects with clients/collaborations with other professionals just to name a few.
I will continue to use and support the Apptivo program. They continue to grow and offer more features, clearer and efficient options for tracking the growth of our business as it continues to grow!
Decided to switch to something else
Their software is decent, but they really seem to loathe their Starter Plan customers. The way they hack out features that they don't want available is sloppy, and makes it necessary to come up with ways to work around their intentional stumbling blocks.
Apptivo - If you don't want to offer a free product, don't. I got the hint, and I'm setting up PayPal Invoicing tonight.
New user that is loving the customization and support
The support team lead by Velu has given me a lot of confidence as a new user. Having access to experts that respond to my inquiries quickly and thoroughly has been very helpful and is the reason I've already been recommending Apptivo to my fellow entrepreneurs.
Wow, what a find!
An absolute pleasure to use the software and the support is fast and efficient ([SENSITIVE CONTENT HIDDEN], thank you). I've juggled and used a few different platforms previously to attain the same result. This one really does seem to be genuinely 'all in one', with little in the way of compromise. T
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Customer Support is very Responsive
Pros
Easy to use features - Sending out invoices - Receiving payments and notifications - Receving Emails and Client feedback - Tracking client info - Reviewing, Updating, and tracking Inventory and Accounts Payables. There are many other features but these we use in general.
Cons
Some errors with Invoices through paypal that require the client to input the info more than once, especially when there is Updates to the program. This has happened on some occasions, but is no longer an issue that we experience.
Learning and loving
The more I learn, the more I love it!
Pros
I love the automation and how easy it is to communicate with our customers and internal team.
Cons
I'm still learning, and although all companies vary in their work flows, I would love to see a more of a road map, as to how apps should relate to one another. Being able to convert an estimate into a quote from the click of a button is great, and the notifications of "who's up next" is great. I guess I just need more time to figure it all out on our end. I know the potential is there, it's a very intuitive product.
Decided to switch to something else
Their software is decent, but they really seem to loathe their Starter Plan customers. The way they hack out features that they don't want available is sloppy, and makes it necessary to come up with ways to work around their intentional stumbling blocks.
Apptivo - If you don't want to offer a free product, don't. I got the hint, and I'm setting up PayPal Invoicing tonight.
Pros
I've been using their "Starter Plan" since 2012. It is good enough to get by, and it is free. I mostly use the invoicing module.
Cons
Certain settings in the starter plan don't make sense. For example, the e-mail template includes a link to paying online, but online payments aren't supported in the starter plan. Modifying the e-mail template to take that link out is also not supported in the starter plan. I could deal with all that, but now, after a year of using the recurring invoices feature, they suddenly stop working. The tech support person says I have to upgrade my plan to use that. But the settings pages all work, and my invoices are all just sitting there waiting.
Response from Apptivo
Hello Sean,
Thank you so much for taking the time to post this review! We're glad that you enjoyed using Apptivo as a customer for many years. The Starter Plan is generally very limited compared to the other plans. We also upgraded versions since you first created an account with us. This might have caused some unexpected changes. I apologize for the inconvenience caused and will take your feedback to the appropriate teams to help improve our user experience. Thank you again for your feedback!
Team Apptivo
New user that is loving the customization and support
The support team lead by Velu has given me a lot of confidence as a new user. Having access to experts that respond to my inquiries quickly and thoroughly has been very helpful and is the reason I've already been recommending Apptivo to my fellow entrepreneurs.
Pros
The support at Apptivo in AMAZING! I worked with a team to import 15K+ contacts and 72K+ emails and notes from another CRM. They have been extremely helpful, responsive, and on top of all the technical challenges I've had along the way with getting started.
I evaluated numerous other CRMs before deciding on Apptivo. I like the ability to customize this CRM to your needs, the price point is fair, and their support team has been extremely helpful with the importing process.
Cons
The import process was time-consuming based on the amount of data I had to bring over and the fact that my old CRM didn't provide an SQL file to make it simple. This is no fault of Apptivo.
Features I would like to see:
1. Add email sequences to the Premium plan
2. Fixes are needed for the email sequence, Gmail sidebar, and Triggers (I have put in support requests for these items
3. Add the ability to create simple invoices without having so many required fields. All the required fields in that app make the functionality not work for my business, so I create invoices on another platform
Wow, what a find!
An absolute pleasure to use the software and the support is fast and efficient ([SENSITIVE CONTENT HIDDEN], thank you). I've juggled and used a few different platforms previously to attain the same result. This one really does seem to be genuinely 'all in one', with little in the way of compromise. T
Pros
What I like most is the way you can build up your own business management system to suit your business which goes well beyond a CRM. Pricing is straightforward and extremely good value. The software has mind-boggling scope with its array of apps that are easy to 'buy' (no hidden extras, all part of the price). It's actually fun to use and is very customisable for an off the shelf package. I like the way you can clear off the stuff you simply don't need - for a custom, uncluttered look.
Cons
I'm still relatively new to it but at the moment - absolutely nothing.
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Apptivo Pricing
Apptivo Pricing
Starts at just $10/user/month - all apps included, no gimmicks.
Starts at just $10/user/month - all apps included, no gimmicks.
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Apptivo Features
Apptivo Features
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Categories
Categories
Additional information for Apptivo
Additional information for Apptivo
Key features of Apptivo
- API
- Activity dashboard
- Activity management
- Audit trail
- Auto-responders
- Automatic reminders
- Billing & invoicing
- Calendar management
- Calendar sync with Google
- Configurable workflow
- Contact management
- Continuous backup
- Custom fields
- Customer accounts
- Customer history
- Customizable branding
- Customizable reporting
- Customizable templates
- Data import
- Data import/export
- Detailed role based security
- Document storage
- Email integration
- Email templates
- Estimating
- Event triggered email
- Expense tracking
- Filtered views
- Full text search
- Gantt charts
- Goal setting / tracking
- Help desk management
- Help desk tickets
- Invoice management
- Job management
- Lead assignment
- Lead capture
- Lead distribution
- Lead generation
- Lead management
- Lead scoring
- Lead tracking & auto assignment
- Multi-channel management
- Multi-company
- Multi-country
- Multi-currency
- Opportunity management
- Order management
- Pipeline management
- Pipeline reports
- Pipeline reports & dashboards
- Product catalog
- Project management
- Project time tracking
- Proposal generation
- Purchase order management
- Quote management
- Role-based permissions
- Rules-based workflow
- SLA management
- SSL security
- Sales analytics
- Sales tracking
- Search functionality
- Secure data storage
- Secure login
- Shared contacts
- Supplier management
- Territory management
- Third party integration
- Timesheets
- Unified activity management
- Web forms
- Website integration
- Work order management
- Workflow & marketing automation
- Workflow management
Benefits
Apptivo FAQs
Apptivo FAQs
Below are some frequently asked questions for Apptivo.
Q. What type of pricing plans does Apptivo offer?
Apptivo offers the following pricing plans:
Starting from: US$10,00/month
Pricing model: Free, Subscription
Free Trial: Available
Starts at just $10/user/month - all apps included, no gimmicks.
Q. What are the main features of Apptivo?
Apptivo offers the following features:
- API
- Activity dashboard
- Activity management
- Audit trail
- Auto-responders
- Automatic reminders
- Billing & invoicing
- Calendar management
- Calendar sync with Google
- Configurable workflow
- Contact management
- Continuous backup
- Custom fields
- Customer accounts
- Customer history
- Customizable branding
- Customizable reporting
- Customizable templates
- Data import
- Data import/export
- Detailed role based security
- Document storage
- Email integration
- Email templates
- Estimating
- Event triggered email
- Expense tracking
- Filtered views
- Full text search
- Gantt charts
- Goal setting / tracking
- Help desk management
- Help desk tickets
- Invoice management
- Job management
- Lead assignment
- Lead capture
- Lead distribution
- Lead generation
- Lead management
- Lead scoring
- Lead tracking & auto assignment
- Multi-channel management
- Multi-company
- Multi-country
- Multi-currency
- Opportunity management
- Order management
- Pipeline management
- Pipeline reports
- Pipeline reports & dashboards
- Product catalog
- Project management
- Project time tracking
- Proposal generation
- Purchase order management
- Quote management
- Role-based permissions
- Rules-based workflow
- SLA management
- SSL security
- Sales analytics
- Sales tracking
- Search functionality
- Secure data storage
- Secure login
- Shared contacts
- Supplier management
- Territory management
- Third party integration
- Timesheets
- Unified activity management
- Web forms
- Website integration
- Work order management
- Workflow & marketing automation
- Workflow management
Q. Who are the typical users of Apptivo?
Apptivo has the following typical customers:
, , , ,
Q. What languages does Apptivo support?
Apptivo supports the following languages:
English
Q. What type of pricing plans does Apptivo offer?
Apptivo has the following pricing plans:
Free, Subscription
Q. Does Apptivo support mobile devices?
Apptivo supports the following devices:
Android, iPhone, iPad
Q. What other apps does Apptivo integrate with?
Apptivo integrates with the following applications:
ActiveDEMAND, Business Card Reader, Constant Contact, HubSpot CRM, HubSpot Marketing Hub, PieSync, Robly, Wordpress, Wordpress, Xero
Q. What level of support does Apptivo offer?
Apptivo offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials, FAQs
Our business started Apptivo when we were quite small, and there were several issues with the program when we first began using them. The support at Apptivo is awesome, every time that we have a difficulty using any of the programs feature, they have gotten back to us within hours or sometimes days. The recent issue with using their Ledger App took a bit longer to resolve but we enthusiastically appreciate their dedication to resolving the issues, and how thoroughly they did resolve it.
The features we use most often include: Emailing Invoices and Estimates, keeping track of our Finances with their Ledger App, and keeping track of correspondence with Clients. There are some many other features to the program including tracking Inventory, tracking Accounts with Suppliers, and creating Projects with clients/collaborations with other professionals just to name a few.
I will continue to use and support the Apptivo program. They continue to grow and offer more features, clearer and efficient options for tracking the growth of our business as it continues to grow!