Concord

All-in-one, full Lifecycle Contract Management Platform

4,4 /5 (122 reviews) Write a Review!

Concord Overview

What is Concord?

Concord is a cloud-based Contract Lifecycle Management Platform that is changing the way the world is creating, negotiating, signing, and managing contracts. An all-in-one platform, Concord is simple to use and works with any type of contract, across your entire company—every department and every employee—and is the only platform to automate and support the complete contract lifecycle, from online negotiation, to e-signature, and contract follow-through.

With robust features and multiple integrations, including Google Docs, Salesforce, Clio, and Box, you get a powerful solution that's flexible, able to meet unique organizational needs and use cases, and makes growth and compliance synonymous.

Concord gets agreements faster, saving you time and money, and makes you more agile with at-a-glance contract management, automated notifications, and powerful analytics—you always know how many contracts you have and what stage they’re in. It’s more than a contract management platform. It’s a contract success platform.

Concord Overview

Pricing

Starting from
US$0,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

With Concord’s tiered pricing, organizations can get key features and functionality, without breaking budgets and without complications.

To get your feet wet, start with our free offering. For up to 3 users, the free offering gives small teams the basics because everyone could use some help with managing their contracts.

If you have more than 3 potential users, Concord offers four tiers: Starter, Standard, Pro, and Enterprise. With each package including core and essential functionally, we aligned our offerings with the needs of evolving organizations. In other words, we have a simple package that will fit your needs and budget.

View our pricing here: https://www.concordnow.com/pricing/
Try Concord for free: https://secure.concordnow.com/


Concord Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom
Supported Languages
English, French

Media

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Concord Reviews

Concord Reviews

Overall rating
4,4
/
5
Excellent
68

Very good
43

Average
9

Poor
0

Terrible
2

Value for Money
4,6
Features
4,2
Ease of Use
4,4
Customer Support
4,6
91% recommended this app
Eric L.

Bootstrap to Growth

I'm a fan of ease of use, as a long time SaaS user a product needs to be easy to use right away and i want to be able to get to work quickly. Concord has built just that . When needing to get a contract out quickly and struggling with making the contract sound "legal" enough Concord delivers. Concord has helped me take a 1 man PR agency to a 10 person Agency in 6 months.


Clint B.

A Good Contract Management Platform to use

Like most contract management platforms I've used, Concord is good but not perfect. All contract management systems have pros and cons, but Concord is the best I've seen... so far.


Katie L.

Got custom fields you need to access? Run away!!

We contracted with Concord over a year ago and have experienced two very disappointing situations:

(1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that...

(2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all.

We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues.

Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.


Greta V.

Setpoint Integrated Solutions, Inc -Administrator

We are able to manage contracts more accurately and efficiently. Being able to keep notes is very helpful for other uses to see the status and contact person.


Jennifer H.

Practical, effective and user friendly system

Overall we are very satisfied with Concord. We have about 20 users at this moment and everybody has had a positive experience so far. As with every new system, some questions have come up, but our Customer Success Manager,representative, is always very responsive and always provides effective solutions to our concerns.


Eric L.
Industry: Computer Software
Company size: 2-10 Employees

Bootstrap to Growth

Used Daily for 6-12 months
Reviewed on 2016/11/03
Review Source: GetApp

I'm a fan of ease of use, as a long time SaaS user a product needs to be easy to use right away and i want to be able to get to work quickly. Concord has built just that . When needing to get a contract out quickly and struggling with making the contract sound "legal" enough Concord delivers. Concord has helped me take a 1 man PR agency to a 10 person Agency in 6 months.

Pros

Ease of use, easy to roll out to the team as we grow and we don't need to hold hands to get contracts out

Cons

None, the customer service is second to none

Rating breakdown

Value for Money
Ease of Use
Customer Support

Clint B.
Industry: Electrical/Electronic Manufacturing
Company size: 51-200 Employees

A Good Contract Management Platform to use

Used Daily for 6-12 months
Reviewed on 2020/05/08
Review Source: Capterra

Like most contract management platforms I've used, Concord is good but not perfect. All contract management systems have pros and cons, but Concord is the best I've seen... so far.

Pros

Most liked features are:
1. Bulk Importing existing contract portfolios into Concord
2. Search function - fast, accurate and easy to use
3. Sharing contracts with others is very easy and secure

Cons

Largest complaints are:

1. Records of draft contracts can not be changed to "signed" where a contract is executed outside of Concord. So if I started drafting and negotiating a contract in Concord and then had the final contract executed by way of a scanned copy or even DocuSign I have to create a new contract record in Concord. All negotiation history, internal / external discussions, etc are lost. This is one issue that is preventing wider adoption in my organisation.

2. Editing template contracts in Concord does not support features lawyers are ordinarily accustomed to. E.g. unable to use autonumbering in templates, unable to use indenting of template documents well. This become annoying when importing a Word or PDF document to create a template. Not all documents will import correctly, yet the native text editing features do not allow a user to 're-create' the form and structure of the original document as a template.

3. E-signature solution does not provide enough flexibility a signing request to be forwarded by an outside person (i.e. counterparty) to an authorised signatory. Concord's native e-signature solution kind of assumes the person who I share a negotiated draft document to is the person who can sign for that company. In an enterprise environment, this is not always the case as company's have rules on delegated authorities.

4. E-signature solution is limited in fields required to complete execution. End user signing experience is ok but not great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Katie L.

Got custom fields you need to access? Run away!!

Reviewed on 2017/03/23
Review Source: Capterra

We contracted with Concord over a year ago and have experienced two very disappointing situations:

(1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that...

(2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all.

We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues.

Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Greta V.
Industry: Oil & Energy
Company size: 501-1 000 Employees

Setpoint Integrated Solutions, Inc -Administrator

Used Daily for 6-12 months
Reviewed on 2020/08/10
Review Source: Capterra

We are able to manage contracts more accurately and efficiently. Being able to keep notes is very helpful for other uses to see the status and contact person.

Pros

The summary and discussion area is very helpful. Being able to list a start and end date of the contract so that you don't have to read thru every time. And getting the reminders before expiration. Those are great tools and make it so efficient to manage contracts. The search is very useful for those that aren't sure where the contract is located when there are sub folders.

Cons

Not able to manually move from the "Review" stage if you don't have to docusign. Not all of our documents require a signature, for example terms and conditions for purchase. We have to review, but may not need to sign.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer H.
Industry: Warehousing
Company size: 501-1 000 Employees

Practical, effective and user friendly system

Used Daily for 1-5 months
Reviewed on 2019/09/12
Review Source: Capterra

Overall we are very satisfied with Concord. We have about 20 users at this moment and everybody has had a positive experience so far. As with every new system, some questions have come up, but our Customer Success Manager,representative, is always very responsive and always provides effective solutions to our concerns.

Pros

Easy to navigate platform
Electronic signature
Offers third party access
Ability to track changes and set lifecyle

Cons

The transition from our previous system to Concord took a little longer than we expected but we are very pleased with the system overall.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 122 user ratings
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Concord Pricing

Concord Pricing

Starting from
US$0,00/month
Free Trial
Free
Subscription
Value for money

With Concord’s tiered pricing, organizations can get key features and functionality, without breaking budgets and without complications.

To get your feet wet, start with our free offering. For up to 3 users, the free offering gives small teams the basics because everyone could use some help with managing their contracts.

If you have more than 3 potential users, Concord offers four tiers: Starter, Standard, Pro, and Enterprise. With each package including core and essential functionally, we aligned our offerings with the needs of evolving organizations. In other words, we have a simple package that will fit your needs and budget.

View our pricing here: https://www.concordnow.com/pricing/
Try Concord for free: https://secure.concordnow.com/

With Concord’s tiered pricing, organizations can get key features and functionality, without breaking budgets and without complications.

To get your feet wet, start with our free offering. For up to 3 users, the free offering gives small teams the basics because everyone could use some help with managing their contracts.

If you have more than 3 potential users, Concord offers four tiers: Starter, Standard, Pro, and Enterprise. With each package including core and essential functionally, we aligned our offerings with the needs of evolving organizations. In other words, we have a simple package that will fit your needs and budget.

View our pricing here: https://www.concordnow.com/pricing/
Try Concord for free: https://secure.concordnow.com/

Value for Money
4,6/5
Based on 122 user ratings
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Concord Features

Concord Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 122 user ratings
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Categories

Additional information for Concord

Additional information for Concord

Key features of Concord

  • Advanced Reporting
  • Analytics Dashboard
  • Audit Trail
  • Beautiful Interface
  • Box Integration
  • Centralized Database
  • Choose who see's what agreements
  • Clio Integration
  • Contract Comparisons
  • Contract Lifecycle Management
  • Customizable Built-In Alerts
  • Dropbox Integration
  • Easy editing for templates
  • Enhanced Compliance
  • Enterprise options available
  • Executed contracts are no problem and can be tracked
  • Google Drive Integration
  • Import executed contracts and bulk export
  • Increase your compliance
  • Know every change on a contract
  • Multiple signatures can be placed on a contract
  • Need to find a certain contract fast with document tagging
  • Negotiation (internal/3rd parties)
  • Notifications for different events
  • One of the most robust search functionalities on the market
  • One place for all your contracts
  • Online negotiation at your fingertips
  • RESTful API
  • Redlining
  • Robust Search Functionalities
  • Salesforce Integration
  • Salesforce, Dropbox, Google Drive and Box
  • See what upcoming contracts need attention
  • Set alerts and never miss a deadline
  • Set custom fields and who can edit
  • Unlimited Electronic Signature
  • Unlimited eSignatures
  • Your contracts are safe with our data encryption

Benefits

Version Control of Agreements during the Negotiation Process—online negotiation with all changes, comments, etc. tracked through Track Changes, as well as an audit trail and history.

Templates allow for 1-click contract generation.

Contract Storing and Repository for all Contracts with unlimited storage, ability to import pre-existing and executed contracts, which become searchable.

Search and Reporting Capabilities provide comprehensive information on all documents and deadlines; advanced global search function searches contract and contract’s content making contracts easy to find.

Electronic Signature is legally binding and enforceable.

Smart Notifications for approval workflows guarantee no contract will be signed on behalf of the company before it has been approved.

Salesforce integration allows sales person to select contract, share, personalize message, discuss without leaving Salesforce. Legal has final approval with built in workflow.

Various levels of access and permissions can be set for granular control, and routing is in place for internal approvals—can be built in at template level.

State-of-the-art security features, compliant with the strictest international and industry-specific standards, data-loss prevention, and a monthly uptime of at least 99.9%.

Concord FAQs

Concord FAQs

Below are some frequently asked questions for Concord.

Q. What type of pricing plans does Concord offer?

Concord offers the following pricing plans:

Starting from: US$0,00/month

Pricing model: Free, Subscription

Free Trial: Available

With Concord’s tiered pricing, organizations can get key features and functionality, without breaking budgets and without complications. To get your feet wet, start with our free offering. For up to 3 users, the free offering gives small teams the basics because everyone could use some help with managing their contracts. If you have more than 3 potential users, Concord offers four tiers: Starter, Standard, Pro, and Enterprise. With each package including core and essential functionally, we aligned our offerings with the needs of evolving organizations. In other words, we have a simple package that will fit your needs and budget. View our pricing here: https://www.concordnow.com/pricing/ Try Concord for free: https://secure.concordnow.com/

Q. What are the main features of Concord?

Concord offers the following features:

  • Advanced Reporting
  • Analytics Dashboard
  • Audit Trail
  • Beautiful Interface
  • Box Integration
  • Centralized Database
  • Choose who see's what agreements
  • Clio Integration
  • Contract Comparisons
  • Contract Lifecycle Management
  • Customizable Built-In Alerts
  • Dropbox Integration
  • Easy editing for templates
  • Enhanced Compliance
  • Enterprise options available
  • Executed contracts are no problem and can be tracked
  • Google Drive Integration
  • Import executed contracts and bulk export
  • Increase your compliance
  • Know every change on a contract
  • Multiple signatures can be placed on a contract
  • Need to find a certain contract fast with document tagging
  • Negotiation (internal/3rd parties)
  • Notifications for different events
  • One of the most robust search functionalities on the market
  • One place for all your contracts
  • Online negotiation at your fingertips
  • RESTful API
  • Redlining
  • Robust Search Functionalities
  • Salesforce Integration
  • Salesforce, Dropbox, Google Drive and Box
  • See what upcoming contracts need attention
  • Set alerts and never miss a deadline
  • Set custom fields and who can edit
  • Unlimited Electronic Signature
  • Unlimited eSignatures
  • Your contracts are safe with our data encryption

Q. Who are the typical users of Concord?

Concord has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Concord support?

Concord supports the following languages:

English, French

Q. What type of pricing plans does Concord offer?

Concord has the following pricing plans:

Free, Subscription

Q. Does Concord support mobile devices?

Concord supports the following devices:

iPhone

Q. What other apps does Concord integrate with?

Concord integrates with the following applications:

Box, Dropbox Business, Google Drive, Salesforce Sales Cloud

Q. What level of support does Concord offer?

Concord offers the following support options:

Knowledge Base, FAQs, Phone Support, Online Support, Video Tutorials