Demandforce

Demandforce

Marketing automation software for SMBs

3.3/5 (37 reviews)

Demandforce Overview

Demandforce is a marketing automation and reputation management tool for small businesses, primarily serving organizations within the dental, spa & salon, medical, automotive, chiropractor and veterinary industries.

Demandforce's complete communication package includes automated reminders & confirmations, targeted email marketing, convenient online scheduling, recall & reactivation campaigns, certified client reviews, an email finder for current clients, a word-of-mouth referral program, and personalized postcards.

With Demandforce, organizations can automate their marketing strategy and keep customers up to date via automatically generated emails, text and voice messages. Companies can send appointment reminders to customers in the form of fully responsive emails. These email reminders also work with Google Now and Passbook.

Demandforce automatically sends out a satisfaction survey after each appointment, enabling companies to gather real-time feedback from their clients. Demandforce's pre-built professional email marketing templates allow companies to run and track campaigns. Promotional offers & newsletters can also be sent out via postcard, as a more tangible marketing technique.

Through Demandforce's Facebook marketing app for pages, companies can engage with customers in real-time, rolling out reviews and special offers when customers visit the page. Customers can also book appointments directly via a company Facebook page.

Demandforce can be deployed both in the cloud and on-premises.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, India and 3 others, Latin America, United Kingdom, United States

Supported Languages

English

Demandforce Reviews

Overall rating
3.3/5
51% positive reviews
11
Excellent
8
Very good
7
Average
4
Poor
7
Terrible
Sharon H.

Confirm Appointments with Ease

Used Daily for 2+ years
Reviewed on 2019/07/24
Review Source: Capterra

Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed.

Pros

I really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days.

Cons

We did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future.

Response from Demandforce

Hi Sharon! We always appreciate feedback as it allows us to improve in the future, so thank you for the review! We are so glad you love the text communications feature.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Patti P.

No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Used Daily for 2+ years
Reviewed on 2018/07/26
Review Source: Capterra

Pros

If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Cons

So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

Response from Demandforce

Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jeffrey S.

My friend and business owner could not be happier!

Used Daily for 2+ years
Reviewed on 2019/03/27
Review Source: Capterra

Pros

Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Cons

Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Response from Demandforce

Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kurt J.

Back-end follow ups!

Used Daily for 2+ years
Reviewed on 2019/07/18
Review Source: Capterra

Generally it works and it does its job well. However, its difficult to manage this platforms unsubscribe options to then meld with other marketing platforms unsubscribe lists. Makes it very difficult to use best practices.

Pros

The email/text/automated messages are very easy to implement and create.

Cons

The connector that links your QB file to Demandforce is a little cantankerous and 'breaks' for no apparent reason at random points which usually requires a support call which can then take a few hours to get it working again.

Response from Demandforce

Hey Kurt, thanks so much for your review! We are constantly growing as a company and so your suggestions are very helpful for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Josh W.

Great entry level program for generating customer interface

Used Daily for 2+ years
Reviewed on 2018/04/03
Review Source: Capterra

Good program for shops not currently using one, but suffers compared to others in their category.

Pros

Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Cons

Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

Response from Demandforce

Hi Josh! Thanks for giving us some feedback, we really appreciate it. We are glad you likes the appointment reminders and reviews features. Since you last left this review, we have made many product enhancements. Feel free to check them out at go.demandforce.com!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Demandforce Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Demandforce for pricing information or a quote.

Demandforce Features

  • API
  • Automatic Notifications
  • Calendar Management
  • Customer Database
  • Reminders
  • Social Media Integration

  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for Demandforce

Key features of Demandforce

  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Client database
  • Communication management
  • Connects with Facebook
  • Email finder
  • Email marketing
  • Newsletter management
  • Online reviews
  • Online scheduling
  • Personalized postcards
  • Real-time updates
  • Referral program
  • Review management
  • Surveys & feedback

Benefits

• Demandforce automatically sends appointment reminders and confirmations via email, text and voice message.

• Demandforce automates client communications via email and text message. Surveys, "Thank You" emails, and requests for referrals can be scheduled for sending after appointments have been attended.

• The Demandforce reputation automation application asks customers for reviews and then posts them on the company’s Facebook page and other search engines.

• Demandforce cross-promote companies to other non-competing businesses providing users with the benefit of an Intuit Local website.

• Customers are able to book appointments directly via a business's Facebook page with Demandforce.

Demandforce FAQs

Below are some frequently asked questions for Demandforce.

Q. What type of pricing plans does Demandforce offer?

Demandforce offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact Demandforce for pricing information or a quote.

Q. What are the main features of Demandforce?

Demandforce offers the following features:

  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Client database
  • Communication management
  • Connects with Facebook
  • Email finder
  • Email marketing
  • Newsletter management
  • Online reviews
  • Online scheduling
  • Personalized postcards
  • Real-time updates
  • Referral program
  • Review management
  • Surveys & feedback

Q. Who are the typical users of Demandforce?

Demandforce has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Demandforce support?

Demandforce supports the following languages:

English

Q. What type of pricing plans does Demandforce offer?

Demandforce has the following pricing plans:

Subscription

Q. Does Demandforce support mobile devices?

We do not have any information about what devices Demandforce supports

Q. What other apps does Demandforce integrate with?

Demandforce integrates with the following applications:

123Pet Software, CS SoftDent, DrChrono, QuickBooks, Salon Iris, Vetter Software, truDigital Signage

Q. What level of support does Demandforce offer?

Demandforce offers the following support options:

FAQs, Forum, Online Support, Phone Support