Auvik

Auvik

Auvik gives you complete network visibility and control.

4.7/5 (60 reviews)

Auvik Overview

Auvik’s cloud-based software simplifies and automates network monitoring and management for IT managed service providers. Auvik gives MSPs (Managed Service Providers) better visibility, documentation, and monitoring for their client networks, and automates many time-consuming network tasks. With Auvik, MSPs have an efficient and profitable way to manage their client networks.

Pricing

Starting from
US$150,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Auvik Reviews

Overall rating
4.7/5
98% positive reviews
43
Excellent
16
Very good
1
Average
0
Poor
0
Terrible
Rick R.

Helps Provide Solid Network Management Functions for an MSP

Used Daily for 1+ year
Reviewed on 2019/03/25
Review Source: Capterra

Pros

The software is subscription based and only requires that a collector service be installed and running on a windows machine in the network to manage. This makes deployment quite easy and quick to put in motion. The discovery function is pretty straightforward and begins building an inventory and topology right away. Once you get managed devices set up with SNMP and login credentials, the topology starts to shape up and configurations start getting backed up. We integrate this with our PSA system and the ability to do bi-directional ticket creation and closure works quite well. This is a solid product for MSPs and makes the management of multiple customer networks workable. Support is available via chat and they are responsive.

Cons

It takes some work with the network devices to get more complex topologies corrected. Sometimes, no matter if SNMP and login is showing as correct the topology will not show accurately. Although chat is responsive for support, most of the time they will have to create a ticket for more complex items and get back with you. Large networks are hard to view i the limited space, an ability to zoom with the a mouse scroll wheel would be really helpful. Also, when searching for a device on the map, it would be nice to have it zoom into that device.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Matthew G.

This is honestly one of my favorite products to use. It's the most fun I have using IT software.

Used Weekly for 6-12 months
Reviewed on 2018/01/12
Review Source: Capterra

Pros

Auvik is great for mapping out your networks. It's really nice to get an overall view of your networked devices and how they all connect to each other. And it's wonderful for troubleshooting outages and connection issues because you can see everything including the actual switch ports being used. But my absolute favorite part of Auvik is the discovery portion. You install the agent and it goes out and sees what networks it can see. And then it starts querying the devices with either the default credentials it has or the ones you put in yourself. And it starts building out your network. It shows you where everything is and guesses at the things, like unmanaged hubs, that it can't see. And then it finds new networks and asks if you want to scan those too and you have your main office and all the branches all in one beautiful picture with different lines indicating Layer2/Layer2/VPN/Wireless and I just find it so enjoyable.

It also is great for MSPs. The billing breakdown is very nice, and it's very easy for us to have access to all our clients but then give our clients access to just their own stuff. And the notifications are easy to setup and very granular.

Cons

Honestly I have very few problems with Auvik. Sometimes it's harder to view really large networks in an easy way. I would like better options for exporting the network map but I honestly might just not understand how to use the options I have now. I would like some more integrations but they are constantly working on that, and they have already announced IT Glue integration, so it's a very small issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Corey K.

What you need to provide complete Managed Services to your customers!!!!

Used Daily for 1+ year
Reviewed on 2017/06/21
Review Source: Capterra

In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors. Now with Auvik we can truly offer Managed Network services quickly and better than ever, We can actually sleep better at night because our customers have Auvik on their networks and we are really taking care of the network.

Pros

I like how easy it is to install, setup, and use. I had it running in about 20 minutes... I really love the searching capabilities they have you can find anything with a simple name or part of a name to help you navigate to any device or link quickly.

Cons

Has a lot of flexibility can get lost in the many different options, but once you get familiar with it is easy to use and take advantage of the advanced features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Best network monitoring tool EVER!

Used Daily for 1+ year
Reviewed on 2018/05/21
Review Source

Pros

Auvik is slick. Like super duper slick. It's been such a wonderful tool in monitoring our internal network. It provides us with an effective overview of our network infrastructure and gives us invaluable alerting to when issues pop up. It's extremely easy to use and rather simple to setup and can be done so on a variety of platforms. We currently have it running on an Ubuntu 14.04 Server box and the collector works flawlessly. Auvik's customer support has also been wonderful and is always very helpful.

Cons

No real cons with Auvik. It's been a great tool since we implemented it and we haven't had any major issues that would justify us giving it a mark in the "Cons" category.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Chris M.

Best tool we use

Used Daily for 1+ year
Reviewed on 2019/01/13
Review Source: Capterra

We have been using this software for about a year now as a MSP. It's great. Any network issue pops up, we just go to auvik, and we can usually pinpoint it to a specific device, or network connection. Not long ago, we had the primary DC that authenticated all vpn traffic go down. i could not remote into the network. However, we were able to use Auvik to create a new VPN tunnel into one of the servers and then get everything fixed from there. You can back up, and do change control on all your network devices. It's easily worth the cost in time saved troubleshooting issues on the network.

Pros

Great insight into all parts of your network. Allows you to open vpn tunnels into network. Great at being able to map out all devices and your network.

Cons

It's intimidating at first, until you learn how to use it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Auvik Pricing

Starting from
US$150,00/month
Pricing options
Free Trial
Subscription
Value for money

All plans include:

Unlimited users

Unlimited support

Discount available when prepaid for a year.

Pricing is per billable device, and device counts are aggregated across all clients. Volume discounts apply.

Auvik Features

  • Activity Dashboard
  • Automatic Notifications
  • Data Import/Export
  • Monitoring
  • Real Time Monitoring
  • Third Party Integration

  • API
  • Access Control
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Collaboration Tools
  • Drag & Drop Interface
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Workflow Management

Additional information for Auvik

Key features of Auvik

  • Alerts & notifications
  • Automated inventory
  • Automated mapping
  • Branding
  • Cloud-based
  • Configuration analysis
  • Configuration management
  • Configuration restore
  • Context-aware data
  • Debug data
  • IP address management
  • In-app terminal
  • Integrations
  • Live & historic data
  • Map export
  • Map printing
  • Map search & filter
  • Multi-client account
  • Network documentation
  • Network evidence
  • PSA integrations
  • Password management
  • Remote browser
  • Remote desktop
  • Rich statistics
  • Roll-up dashboard
  • Service monitoring
  • Two-factor authentication
  • User management
  • Visual interface

Benefits

Auvik is vendor-neutral meaning it works with any business gear, having identified over 7,000 devices from more than 230 vendors.

Users can view an automatic list of all IP addresses that are being used by which devices by choosing a subnet from the dashboard using Auvik’s visual search.

Users can view at-a-glance details and information about any two connected devices by hovering over any wire displayed on the Auvik map, including operational status, MAC address, and negotiated speed for various connections on a network.

Users can better understand their network with up-to-the-minute performance and health statistics including traffic flow, bandwidth charts, and packet loss errors with Auvik’s quick and simple visual data graphs.

Auvik continuously monitors and polls managed networks in real-time, so everything from topology, config history and performance stats are always up-to-date.

Auvik FAQs

Below are some frequently asked questions for Auvik.

Q. What type of pricing plans does Auvik offer?

Auvik offers the following pricing plans:

Starting from: US$150,00/month

Pricing model: Subscription

Free Trial: Available

All plans include:

Unlimited users

Unlimited support

Discount available when prepaid for a year.

Pricing is per billable device, and device counts are aggregated across all clients. Volume discounts apply.

Q. What are the main features of Auvik?

Auvik offers the following features:

  • Alerts & notifications
  • Automated inventory
  • Automated mapping
  • Branding
  • Cloud-based
  • Configuration analysis
  • Configuration management
  • Configuration restore
  • Context-aware data
  • Debug data
  • IP address management
  • In-app terminal
  • Integrations
  • Live & historic data
  • Map export
  • Map printing
  • Map search & filter
  • Multi-client account
  • Network documentation
  • Network evidence
  • PSA integrations
  • Password management
  • Remote browser
  • Remote desktop
  • Rich statistics
  • Roll-up dashboard
  • Service monitoring
  • Two-factor authentication
  • User management
  • Visual interface

Q. Who are the typical users of Auvik?

Auvik has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Auvik support?

Auvik supports the following languages:

English

Q. What type of pricing plans does Auvik offer?

Auvik has the following pricing plans:

Subscription

Q. Does Auvik support mobile devices?

We do not have any information about what devices Auvik supports

Q. What other apps does Auvik integrate with?

Auvik integrates with the following applications:

Autotask, Autotask, ConnectWise Automate, ConnectWise Manage, ConnectWise Manage, Freshdesk, Slack, SolarWinds Passportal

Q. What level of support does Auvik offer?

Auvik offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials