AgencyCore

AgencyCore

Web-based home health software with multiple integrations

4.1/5 (309 reviews)

AgencyCore Overview

Axxess AgencyCore is a home health and EMR (Electronic Medical Record) software created to help improve patient outcomes and staff productivity. The solution integrates various modules including clinical, administrative, billing, scheduling, human resources, and reports. Clinicians can improve on forecasting, ensure compliance, reduce risk, and streamline operations.

AgencyCore has intuitive tools that allow for real-time collaboration and patient coverage. Clinicians can access notes and vital signs, as well as communicate in real-time with the care team for any medication updates. The solution also features scheduling tools that enable users to schedule and track visits along with real-time updates and notifications.

AgencyCore is also a complete electronic medical record (EMR) with integrated teaching and medication guides on diagnoses and medications. The software also features automatic care plan generation from assessments and electronic submission to physicians.

AgencyCore uses excel integration for all financial reports. Users with billing permissions can access the billing center to track claims and remittances, as well as bill insurance payers electronically. Built-in compliance and regulatory tools allow for quality assurance, including an OASIS analysis and scrubber feature for picking up errors and inconsistencies.

AgencyCore is cloud-based and can be accessed through any mainstream internet browser, so users can choose to work with the mobile devices that are convenient for them. Unlimited software upgrades and updates are offered as part of the subscription to AgencyCore.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

AgencyCore Reviews

Overall rating
4.1/5
78% positive reviews
186
Excellent
55
Very good
26
Average
22
Poor
20
Terrible
Chinwe I.

Zoey Health Services Report/Experience With Axxess.

Used Daily for 2+ years
Reviewed on 2017/11/05
Review Source: SoftwareAdvice

Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems.

Pros

Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness.
There staff takes correction without frowning, makes amend their mistakes without victimizing there customers.
In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience.
Where I have problem is the " Billing Department".

Cons

The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jason G.

Needs Improvement

Used Daily for 6-12 months
Reviewed on 2017/07/14
Review Source: SoftwareAdvice

Overall, We are happy users of Axxess and they have been a great EMR partner. If they could just institute more frequent updates to the basic functionality to make the software even better and more thoughtful I would then be able to give a 5-Star review.

Pros

Windowed environment provides intuitive ease of use, anyone that is familiar with the basic operation of a Windows or Mac computer will find it easy to learn to navigate Axxess. However, Some basic functionality is lacking enough to be more than just an aggravation.

Axxess training videos are excellent and much appreciated.

Cons

Orders Manager - With CMS, and Managed Care payors strict guidelines about timely signatures, the lack of document age, as well as the ability to easily document attempts to have documentation signed is a major flaw causing the need to build an outside tracking system which needs to be reconciled daily.

Billing Manager: Batch remittance feature would be nice for managed care insurances. Ability to pre-select claims that should be split up by G-Code for easier billing with managed care (e.g. Medicaid requires authorization number for PT, ST, OT visits and those need to be billed separately from SN and HHA visits [which also require an auth. #])

Record Highlighters: All windows showing "lists" should have the ability to highlight records for easy viewing (like in the billing manager windows)

Better Navigation: When viewing patient specific records in the billing manager (or other windows where applicable) there should be a link to tie back to the patients chart, as opposed to opening the charts window and searching for the patient.

Patient "Vital Statistics": It would be nice to have an easier way to access patient information such as ICD-10 Codes, Address Information, Insurance numbers, SS#'s, etc. for quick copy so that they can be easily pasted into other billing applications and portals. As opposed to going to multiple windows to find the information, or edit screens where vital information could be accidentally deleted.

Message Searching: Axxess Mail feature should have the ability to search mail by subject, by patient, by recipient, by sender, or by date.

General Searching: All windows showing lists of records should be searchable including all windows of the orders manager.

Patient Visit Guide: A special form/window should be created in the software where the case managing RN could document visit specific information such as, location of patient (where to park, what door to go to, etc...), patient specific visit preferences, and other relevant information about the visit for ease of communication between RN's and other staff about the patient.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Sam S.

Reviewed on 2012/01/06
Review Source: SoftwareAdvice

Our company is a commonly owned group of home health and hospice providers located all across Texas. Because we were not pleased with all the double data entry and lack of features and functions provided by our previous provider, the company assembled a team of 16 home health agency software systems users: from the markets where we conduct agency operations, composed of each agency role; i.e. intake clerks, nurses, administrators, and billers, from all over the company; to objectively research the platforms and to choose the best platform to support the overall growth of our agencies into the 21st century. Before using Axxess Agencycore, we used HealthCareFirst, and reams of paper forms and spreadsheets. We use the browser-based version of Axxess so every update is immediately available.

We purchased Axxess in August 2011, after an extensive process beginning in the summer of 2011. Our statewide team of HHA pros performed a search of national scope that included all of the most prominent providers of Home Health Agency Point of Care, Administration, Scheduling and Billing software. Our ‘final four’ included industry mainstays. The final four consisted of:
1. A large, well-known hospital based home care system.
2. A well-known home health platform which also has as an affiliated nationwide home care agency group; and
3. A heretofore-leading web based platform system, which has become a market leader since 2006. (This candidate was our pre-research favorite.)
4. Axxess

After participating in demonstrations of features and functions from all the vendors and applying consistent testing based on common criteria involving the top 4, we narrowed our list down to two (eliminating #1&#2 on the criterion of functionality, monthly recurring, and implementation costs). We then conducted a semifinal round, pitting the two browser based systems on a head to head basis- We then applied ourselves to another round of demonstrations, this time pitting #3 vs. Axxess, head to head. The team was utilizing the predetermined criteria to assess the platform’s features and functionality. The implementation went smoothly, with training happening simultaneously. It took just over 60 days. It is easy to use with point and click and usable with tablets, iPads and laptops, as well as desktop Macs and PCs.

After the second round, an informal team discussion was held, with all team members present. Because of our commitment to the process we had agreed to follow beforehand, the ultimate choice was put the decision to a vote of the team. The team voted overwhelmingly to choose Axxess, even though, at the outset, the company leadership had actually been leaning towards choosing #3. This choice was a lot more clear-cut than we had anticipated. We consciously chose Axxess over #3, which is a prominent browser based platform, which has been a market leader in the home health industry since 2006. Due to our thorough and deliberate due diligence process, which included in its scope the most prominent vendor platforms in the US Home Health Agency Software Market, we are convinced that Axxess has emerged as the clear market leader. We chose Axxess over the other finalist because it not only is competitively priced, but also reflects a customizable workflow orientation, and is comprehensive in scope. Axxess utilizes the most up to date .Net technology and provides the easiest route to efficiency and productivity through formal, attentive training of all the platforms we examined.

An extra bonus is the attitude of Axxess’ trainers and customer support employees towards its customers. The Axxess Team is refreshingly enthusiastic and helpful. The Axxess culture is inviting, and their employees’ attitude towards their clients is encouraging. Axxess is enabling us to increase profitability. The company's 4 licensed agencies migrated to Axxess in September 2011. The migration was conducted over the course of a complete patient episode (60 days) by inputting into Axxess all our recertification patients from our previous platform, which did not have Point of Care functionality. Our CEO commented that this was the smoothest migration between platforms he has ever experienced in his 20+ years of home health agency experience.

We are thrilled to be an Axxess client, and among the growing number of Axxess User Community members. Our confidence and efficiency provided by this change has enabled us to move forward in acquiring additional agencies in other regions of Texas, as well as to foster the continued growth of our current patient/client base.

Rating breakdown

Ease of Use
Customer Support

Edgar J.

Great for billing and charting transparency

Used Daily for 2+ years
Reviewed on 2017/08/31
Review Source: SoftwareAdvice

Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work!

Pros

Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril.

Cons

Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Laura L.

We have used Axxess since April, 2015.

Reviewed on 2016/09/03
Review Source: SoftwareAdvice

Pros

Ease of use for clinicians- have had no complaints. There is a lot of good information availalbe through the on-line support. We have had very infrequent software problems, and when they did occur, they were fixed quickly. The ability to create the careplan as you go through each system is a nice feature. The alert for therapy re-assessments due is helpful. As far as price, Axxess has a nice option to be able to pay per user. Overall, I am very happy with Axxess, and I have used many different home health software companies over the years.

Cons

We would appreciate the ability to create agency-specific documents. There are some very useful reports that could be included- specifically, patients per diagnosis and improve/decline on outcomes with D/C OASIS. There are some places on the OASIS where there are a limited number of characters allowed and/or no comment section (such as GU system). It would be greatly appreciated if Axxess would send notices when there is going to be a software change. The latest change on documenting immunizations is not user-friendly at all, because if you don't know the date of the immunization, you cannot document- it is rare that a patient knows the exact date of their vaccinations. The billers are not happy with this software's ability to manage insurance cases.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

AgencyCore Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Axxess offer small, medium, large, or extra large packages.

Single to unlimited users.

Customized pricing depending on the users’ needs.

AgencyCore Features

  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Claims Management
  • Compliance Management
  • Customizable Reporting

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Charting
  • Client Portal
  • Customizable Templates
  • Document Management
  • Document Storage
  • HIPAA Compliance
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for AgencyCore

Key features of AgencyCore

  • Automatic 485 generation from OASIS
  • Automatic claims creation and tracking
  • Automatic messaging notification
  • Automatic schedule updates and notifications
  • Billing interface
  • Built-in compliance and regulatory tools
  • Communication and collaboration
  • Compliance-driven workflows
  • Document tracking and audits
  • Electronic medical records (EMR)
  • Ensure real-time regulatory compliance
  • Excel integration for financial reports
  • Generate agency activity reports
  • Generate custom reports on operations
  • HIPAA, JCAHO, CHAP & ACHC compliant
  • Integrated ICD-9-CM & medication lookup
  • Integrated OASIS QA guidance
  • Integrated drug & allergy Interactions
  • Integrated physician NPI and PECOS lookup
  • Intuitive financial/statistical reports
  • Joint Commission compliant
  • Measure productivity improvements
  • Medicare eligibility verification
  • Multiple insurance payers
  • OASIS analysis and scrubber
  • Patient relationship manager
  • Payroll management
  • Physician access to sign orders & care plans
  • Powerful, user-friendly dashboards
  • Quick access to all clinical reports
  • Real-time documentation review
  • Real-time reports
  • Real-time visit scheduling and tracking
  • Role and permission-based access
  • Schedule and calendar
  • Track accounts receivables
  • Unlimited users
  • Visit notes and clinical documentation

Benefits

Home health organizations can ensure Joint Commission, CHAP, and ACHC compliance with built-in best-practice standards and quality assurance tools for all regulatory requirements and audits.

Axxess AgencyCore users can streamline operations with real-time functionality that eliminates duplication and errors as well as tracks care teams effectively via the scheduling interface.

Organization and patient data is securely stored in high security data centers located strategically nationwide while users have secure cloud access from anywhere, at any time.

Axxess AgencyCore users can collaborate effectively with the built-in, HIPAA-compliant messaging system for real-time communication.

Clinicians can track patient progress with intuitive graphs that help with care plan and treatment, amongst a variety of other integrated analysis tools.

AgencyCore FAQs

Below are some frequently asked questions for AgencyCore.

Q. What type of pricing plans does AgencyCore offer?

AgencyCore offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Axxess offer small, medium, large, or extra large packages.

Single to unlimited users.

Customized pricing depending on the users’ needs.

Q. What are the main features of AgencyCore?

AgencyCore offers the following features:

  • Automatic 485 generation from OASIS
  • Automatic claims creation and tracking
  • Automatic messaging notification
  • Automatic schedule updates and notifications
  • Billing interface
  • Built-in compliance and regulatory tools
  • Communication and collaboration
  • Compliance-driven workflows
  • Document tracking and audits
  • Electronic medical records (EMR)
  • Ensure real-time regulatory compliance
  • Excel integration for financial reports
  • Generate agency activity reports
  • Generate custom reports on operations
  • HIPAA, JCAHO, CHAP & ACHC compliant
  • Integrated ICD-9-CM & medication lookup
  • Integrated OASIS QA guidance
  • Integrated drug & allergy Interactions
  • Integrated physician NPI and PECOS lookup
  • Intuitive financial/statistical reports
  • Joint Commission compliant
  • Measure productivity improvements
  • Medicare eligibility verification
  • Multiple insurance payers
  • OASIS analysis and scrubber
  • Patient relationship manager
  • Payroll management
  • Physician access to sign orders & care plans
  • Powerful, user-friendly dashboards
  • Quick access to all clinical reports
  • Real-time documentation review
  • Real-time reports
  • Real-time visit scheduling and tracking
  • Role and permission-based access
  • Schedule and calendar
  • Track accounts receivables
  • Unlimited users
  • Visit notes and clinical documentation

Q. Who are the typical users of AgencyCore?

AgencyCore has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations

Q. What languages does AgencyCore support?

AgencyCore supports the following languages:

English

Q. What type of pricing plans does AgencyCore offer?

AgencyCore has the following pricing plans:

Subscription

Q. Does AgencyCore support mobile devices?

We do not have any information about what devices AgencyCore supports

Q. What other apps does AgencyCore integrate with?

We do not have any information about what integrations AgencyCore has

Q. What level of support does AgencyCore offer?

AgencyCore offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support