RentWorks

Car rental software with front counter and back office tools

4,5 /5 (120 reviews) Write a Review!

RentWorks Overview

What is RentWorks?

RentWorks is a car rental software that provides essential business tools for car rental companies, service loaner departments and dealerships worldwide, from the front counter to the back office. The solution is PA-DSS certified and can be installed on premises or hosted in the cloud.

RentWorks offers a fully customizable dashboard with four essential sections that enable users to monitor critical business statistics such as the number of reservations due to arrive, vehicles being returned, and fleet utilization. Users can check reservations and availability, as well as create renter and customer files for storing basic information including credit cards, car type, coverages and special charges. Users can also look up transaction histories by phone number, name, corporate affiliation, VIP number or credit card swipe.

RentWorks offers software integrations such as credit card processing, web reservations and claims management. Hardware integrations include signature pads, drivers license cameras, and chip & pin devices. RentWorks also offers various productivity modules including internal e-mail and messaging, time clock, and employee performance/incentive tracking.

Back office modules include accident claim tracking and accounting that can be utilized with several integrations like QuickBooks and Excel. RentWorks also offers a multitude of fleet and management reports as well as various inquiries including cash drawer, contract, credit card, and extensions. RentWorks manages a nightly backup of customer data and with a standard support plan, and users receive free periodic software updates and upgrades.

RentWorks Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Hosted deployment (web-based)
A non-refundable start-up fee for each user, plus an ongoing flat or per transaction fee. In addition, there is a monthly hosting fee for the secure network infrastructure provided by Amazon.

The monthly fees include Bluebird support, nightly backups with 28-day retention, and free service pack updates.

Contact Bluebird Auto Rental Systems for detailed pricing.


RentWorks Features

Devices
Business size
S M L
Markets
United States
Supported Languages
Chinese (Simplified), French, German, Japanese, Korean, Russian, Spanish

Media

Users can monitor critical business statistics with the dashboard's graphs and gauges using RentWorks.
Each new program opened in RentWorks creates a new tab allowing users to switch between as they work.
The check-out summary screen in RentWorks displays pickup, renter, vehicle and deposit information.
RentWorks' check-out driver screen displays reward information as well as license and insurance information, and the charge summary.
Once the users tab past the fuel gauge, charges are calculated automatically in RentWorks.
The reservation planner allows users to assign vehicles to reservations using a multi-colored chart.
The rates & availability inquiry in RentWorks graphically displays the number of vehicles available, and allows for rate shopping.
RentWorks retains customer’s insurance details and allows multiple bill-to companies and multiple bill-to rates.
RentWorks video RentWorks screenshot: Users can monitor critical business statistics with the dashboard's graphs and gauges using RentWorks. RentWorks screenshot: Each new program opened in RentWorks creates a new tab allowing users to switch between as they work. RentWorks screenshot: The check-out summary screen in RentWorks displays pickup, renter, vehicle and deposit information. RentWorks screenshot: RentWorks' check-out driver screen displays reward information as well as license and insurance information, and the charge summary. RentWorks screenshot: Once the users tab past the fuel gauge, charges are calculated automatically in RentWorks. RentWorks screenshot: The reservation planner allows users to assign vehicles to reservations using a multi-colored chart. RentWorks screenshot: The rates & availability inquiry in RentWorks graphically displays the number of vehicles available, and allows for rate shopping. RentWorks screenshot: RentWorks retains customer’s insurance details and allows multiple bill-to companies and multiple bill-to rates.

RentWorks Reviews

RentWorks Reviews

Overall rating
4,5
/
5
Excellent
73

Very good
40

Average
4

Poor
3

Terrible
0

Value for Money
4,4
Features
4,4
Ease of Use
4,3
Customer Support
4,6
94% recommended this app
Chris C.

RentWorks does it all.

My company has been using Rent Works for as long as I can remember. They tried a couple other programs, and kept switching, unsatisfied with them until they found RentWorks.
RentWorks makes things so simple. Booking and scheduling rentals, damages and repairs, billing. It handles everything you need to run a car rental company.
Their support staff are top notch. Put in a support ticket, and someone is usually on the phone with you within 10 minutes taking care of your problem.
There is a bit of a learning curve with RentWorks, which is to be expected from such a powerful program, but the great thing is they offer excellent training, online, and in person.
I doubt you'll ever find a better solution for car rentals.


Scott F.

My Review of Bluebird Car Rental Software

Overall, I have had good experiences with RentWorks compared to other rental software I have used. Their software is very useful and easy to use, other than for Apple products, and it has definitely had a positive influence on the productivity of the company I work for. I also have had very excellent service from their support staff, and for these reasons, I would recommend this product to other companies.


David P.

Good Product, Bad Support

I run a small fleet of rental cars and it's more than enough. However, my personal opinion is that these people don't care about you or your business. The support is really bad. I have been trying to implement chip and pin for a year and they will not return my emails. They just did an upgrade in the middle of the day that crashed the system and cost me several customers. I'd like to know the genius who made that call. You're fired! My franchise will not let me use another software so I am stuck for now. Don't make the same mistake. In four years of paying support to this company (which they increased by 50% last year without any warning) I have never had a phone call from a sales rep. There are some really good coders there, just need to work on people skills.


Mark V.

title


Jason J.

Rental Manager

Everyone is friendly when you call. The staff has always been helpful in any situation. They have worked w/ me on the easy stuff and they do not make me feel like an idiot on simple fixes. I've stumped them before on troublesome issues and they stuck w/ it until the problem was solved. I would like to give a Big Thank you to the rep in Nashville for always helping me w/ a touch of friendly Southern charm and speaking to me at a level that is easily understood.


Chris C.
Industry: Translation & Localization
Company size: 2-10 Employees

RentWorks does it all.

Used Daily for 2+ years
Reviewed on 2016/12/09
Review Source: Capterra

My company has been using Rent Works for as long as I can remember. They tried a couple other programs, and kept switching, unsatisfied with them until they found RentWorks.
RentWorks makes things so simple. Booking and scheduling rentals, damages and repairs, billing. It handles everything you need to run a car rental company.
Their support staff are top notch. Put in a support ticket, and someone is usually on the phone with you within 10 minutes taking care of your problem.
There is a bit of a learning curve with RentWorks, which is to be expected from such a powerful program, but the great thing is they offer excellent training, online, and in person.
I doubt you'll ever find a better solution for car rentals.

Pros

It handles everything when it comes to car rentals. You don't need a separate program for tracking damages and claims, or repairs.
There is a report for just about anything you could think of.

Cons

It doesnt maximize the window.

Response from Bluebird Auto Rental Systems

Hello Chris ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott F.
Industry: Automotive
Company size: 11-50 Employees

My Review of Bluebird Car Rental Software

Used Daily for 2+ years
Reviewed on 2020/03/18
Review Source: Capterra

Overall, I have had good experiences with RentWorks compared to other rental software I have used. Their software is very useful and easy to use, other than for Apple products, and it has definitely had a positive influence on the productivity of the company I work for. I also have had very excellent service from their support staff, and for these reasons, I would recommend this product to other companies.

Pros

I really liked that the software had numerous features that made my daily duties easier to perform, and for the most part, it was easy to use. I also have had excellent experiences with their support team whenever I have had any issue or have needed to set up a new machine.

Cons

I do not like that they do not offer easier ways to install their software on Apple computers or mobile devices. They do provide a workaround that is accessible through an internet browser; however, I have found it not to be very user friendly and is honestly kind of clunky compared to merely opening an application. My only other complaint is that the software eventually times out from the server and either has error messages or needs to be restarted. I understand that there is probably no getting around this, but it should take longer to have issues in my opinion.

Response from Bluebird Auto Rental Systems

Hi Scott, thank you for taking the time to provide your feedback and for the kind words! There is in fact a way to access the software through a browser and the software is also available in the Apple store and the Google Play store.

Feel free to get in touch with me if you'd like more details. [email protected]

Thanks again for the feedback!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

David P.
Industry: Automotive
Company size: 2-10 Employees

Good Product, Bad Support

Used Daily for 2+ years
Reviewed on 2020/05/21
Review Source: Capterra

I run a small fleet of rental cars and it's more than enough. However, my personal opinion is that these people don't care about you or your business. The support is really bad. I have been trying to implement chip and pin for a year and they will not return my emails. They just did an upgrade in the middle of the day that crashed the system and cost me several customers. I'd like to know the genius who made that call. You're fired! My franchise will not let me use another software so I am stuck for now. Don't make the same mistake. In four years of paying support to this company (which they increased by 50% last year without any warning) I have never had a phone call from a sales rep. There are some really good coders there, just need to work on people skills.

Pros

Relatively easy to use, lots of features (that we don't use), excellent reporting, solid consistent performance.

Cons

The software is fine. Like any software it has its quarks.

Response from Bluebird Auto Rental Systems

Hi David, thank you for taking the time to leave us some feedback, it's certainly appreciated. We're sorry to hear that you've been experiencing issues with support. We'd be happy to discuss the issues you brought up and see how we can resolve them. We'll be in touch with you shortly to discuss a solution. Thanks again for the feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Mark V.
Industry: Automotive
Company size: 2-10 Employees

title

Used Daily for 2+ years
Reviewed on 2020/03/20
Review Source: Capterra

Pros

The natural flow of opening & closing a contract

Cons

The new phone system implemented by the new owner has caused problems. No answer, you leave call back info, no one calls back. Support hours need to be extended, including Saturdays. When calling with a "location down" situation there has been very little urgency on Bluebirds's part to get the location running.

Response from Bluebird Auto Rental Systems

Hi Mark, thank you for taking the time to leave us some feedback, it's certainly appreciated. We're sorry to hear that you've been experiencing issues with the phone system. We'd be happy to speak with you about those issues and see how we can resolve them. We'll be in touch with you shortly to discuss a solution. Thanks again for the feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jason J.
Industry: Automotive
Company size: 201-500 Employees

Rental Manager

Used Daily for 2+ years
Reviewed on 2016/12/09
Review Source: Capterra

Everyone is friendly when you call. The staff has always been helpful in any situation. They have worked w/ me on the easy stuff and they do not make me feel like an idiot on simple fixes. I've stumped them before on troublesome issues and they stuck w/ it until the problem was solved. I would like to give a Big Thank you to the rep in Nashville for always helping me w/ a touch of friendly Southern charm and speaking to me at a level that is easily understood.

Pros

It's Easy, Fast, and can be customized.

Cons

The fact that the Unit # does not show on the payments Screen and that there is no EASY WAY to just go back once you have submitted print.

Response from Bluebird Auto Rental Systems

Hello Jason ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 120 user ratings
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RentWorks Pricing

RentWorks Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Hosted deployment (web-based)
A non-refundable start-up fee for each user, plus an ongoing flat or per transaction fee. In addition, there is a monthly hosting fee for the secure network infrastructure provided by Amazon.

The monthly fees include Bluebird support, nightly backups with 28-day retention, and free service pack updates.

Contact Bluebird Auto Rental Systems for detailed pricing.

Hosted deployment (web-based)
A non-refundable start-up fee for each user, plus an ongoing flat or per transaction fee. In addition, there is a monthly hosting fee for the secure network infrastructure provided by Amazon.

The monthly fees include Bluebird support, nightly backups with 28-day retention, and free service pack updates.

Contact Bluebird Auto Rental Systems for detailed pricing.

Value for Money
4,4/5
Based on 120 user ratings
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RentWorks Features

RentWorks Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,4/5
Based on 120 user ratings
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Categories

Additional information for RentWorks

Additional information for RentWorks

Key features of RentWorks

  • Accurate calculation of rental charges
  • Assign specific rates to corporate accounts
  • Calculate city taxes, airport and state/province surcharge
  • Calculate sales tax, excise tax, and fees
  • Cash drawer reconciliation module
  • Check vehicle availability and pricing for walk-ups
  • Check-in screen
  • Close and print rental agreements
  • Corporate customer rates
  • Credit card authorization and draft capture system
  • Define marketing rules
  • Determine due back time and extensions
  • Direct billing to customers
  • Exception reports
  • Fleet management
  • Fleet operations and maintenance
  • Fleet reports
  • Full vehicle transaction history
  • Handle tax exempt rentals
  • Hourly, daily, weekly, monthly, long term rentals
  • Inquiries, reports and lists
  • Insurance replacement
  • Internal e-mail and messaging
  • Key interfaces
  • Management reports
  • Multiple fuel types
  • Multiple split billing among insurance
  • Parking violation management
  • Pending contracts file
  • Policy management
  • Projected availability module
  • Provide menu level and field level security
  • Rate utilization
  • Renter and customer files
  • Reservation planner
  • Reservations
  • Store accounts receivable customer numbers
  • Store corporate profiles
  • Store insurance claims information
  • System automatically issues RA numbers
  • Time clock
  • Translatable into most languages
  • Unlimited notes for each contract, vehicle or renter
  • Unlimited rate types, calculations, and quotes
  • User-defined minimum and underage drivers
  • Vehicle damage
  • Void contracts

Benefits

RentWork’s cash drawer reconciliation module enables users to link cash drawers to a counter agent and setup a starting balance for a drawer, as well as allow for petty cash items and cash balances by shift.

RentWorks supports all types of rates including tiered rates, period rates, and slot rates with special quotes for seasonal rates, special events and corporate customers.

The fleet operations and maintenance module maintains detailed vehicle information, such as status and depreciation enables users enter repair orders, costs and alerts, as well as setup maintenance procedures.

With the parking violation module, users can identify responsible renters based on violation date and time, and generate form letters to notify customers.

The RentWorks software enables users to have multiple programs open at the same time, allowing them to switch between programs quickly by clicking through the various tabs.

RentWorks FAQs

RentWorks FAQs

Below are some frequently asked questions for RentWorks.

Q. What type of pricing plans does RentWorks offer?

RentWorks offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Hosted deployment (web-based) A non-refundable start-up fee for each user, plus an ongoing flat or per transaction fee. In addition, there is a monthly hosting fee for the secure network infrastructure provided by Amazon. The monthly fees include Bluebird support, nightly backups with 28-day retention, and free service pack updates. Contact Bluebird Auto Rental Systems for detailed pricing.

Q. What are the main features of RentWorks?

RentWorks offers the following features:

  • Accurate calculation of rental charges
  • Assign specific rates to corporate accounts
  • Calculate city taxes, airport and state/province surcharge
  • Calculate sales tax, excise tax, and fees
  • Cash drawer reconciliation module
  • Check vehicle availability and pricing for walk-ups
  • Check-in screen
  • Close and print rental agreements
  • Corporate customer rates
  • Credit card authorization and draft capture system
  • Define marketing rules
  • Determine due back time and extensions
  • Direct billing to customers
  • Exception reports
  • Fleet management
  • Fleet operations and maintenance
  • Fleet reports
  • Full vehicle transaction history
  • Handle tax exempt rentals
  • Hourly, daily, weekly, monthly, long term rentals
  • Inquiries, reports and lists
  • Insurance replacement
  • Internal e-mail and messaging
  • Key interfaces
  • Management reports
  • Multiple fuel types
  • Multiple split billing among insurance
  • Parking violation management
  • Pending contracts file
  • Policy management
  • Projected availability module
  • Provide menu level and field level security
  • Rate utilization
  • Renter and customer files
  • Reservation planner
  • Reservations
  • Store accounts receivable customer numbers
  • Store corporate profiles
  • Store insurance claims information
  • System automatically issues RA numbers
  • Time clock
  • Translatable into most languages
  • Unlimited notes for each contract, vehicle or renter
  • Unlimited rate types, calculations, and quotes
  • User-defined minimum and underage drivers
  • Vehicle damage
  • Void contracts

Q. Who are the typical users of RentWorks?

RentWorks has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does RentWorks support?

RentWorks supports the following languages:

Chinese (Simplified), French, German, Japanese, Korean, Russian, Spanish

Q. What type of pricing plans does RentWorks offer?

RentWorks has the following pricing plans:

Subscription

Q. Does RentWorks support mobile devices?

We do not have any information about what devices RentWorks supports

Q. What other apps does RentWorks integrate with?

RentWorks integrates with the following applications:

LoanerTrack, Microsoft Excel, Microsoft Word

Q. What level of support does RentWorks offer?

RentWorks offers the following support options:

Phone Support, Online Support, FAQs, Video Tutorials