RentWorks

RentWorks

Car rental software with front counter and back office tools

4.6/5 (116 reviews)

RentWorks Overview

RentWorks is a car rental software that provides essential business tools for car rental companies, service loaner departments and dealerships worldwide, from the front counter to the back office. The solution is PA-DSS certified and can be installed on premises or hosted in the cloud.

RentWorks offers a fully customizable dashboard with four essential sections that enable users to monitor critical business statistics such as the number of reservations due to arrive, vehicles being returned, and fleet utilization. Users can check reservations and availability, as well as create renter and customer files for storing basic information including credit cards, car type, coverages and special charges. Users can also look up transaction histories by phone number, name, corporate affiliation, VIP number or credit card swipe.

RentWorks offers software integrations such as credit card processing, web reservations and claims management. Hardware integrations include signature pads, drivers license cameras, and chip & pin devices. RentWorks also offers various productivity modules including internal e-mail and messaging, time clock, and employee performance/incentive tracking.

Back office modules include accident claim tracking and accounting that can be utilized with several integrations like QuickBooks and Excel. RentWorks also offers a multitude of fleet and management reports as well as various inquiries including cash drawer, contract, credit card, and extensions. RentWorks manages a nightly backup of customer data and with a standard support plan, and users receive free periodic software updates and upgrades.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, United States

Supported Languages

Chinese (Simplified), French, German, Japanese, Korean, Russian, Spanish

RentWorks Reviews

Overall rating
4.6/5
95% positive reviews
72
Excellent
38
Very good
4
Average
2
Poor
0
Terrible
Andrew C.

Over a decade with good results.

Used Daily for 2+ years
Reviewed on 2016/12/11
Review Source: Capterra

We've been using RentWorks for over a decade and it handles all of our automotive rental contracts, and many aspects of our fleet management and offers great reporting. The interface feels out of date and the workflow is sometimes unintuitive or convoluted, but the customer service reps are good at walking us through how to most effectively work with it when we have questions. Integrated credit card processing is available (through Element/Vantiv), which saves the work of running separate credit card terminals and simplifies PCI compliance and tokenization of cards so that additional charges/credits can be easily processed when vehicles are returned or extended. Updates are released once a year or more, usually with bug fixes and some new features. We evaluate the various software options every couple years and keep finding RentWorks to be the best value and fit for our operations.

Pros

The price is right. The reporting engine is good and the fleet management features work well for our needs across 3 locations. We've been working with their web API for a while and with any luck, we'll have online reservations working through our website soon. (They also have a turn-key web reservation system available if you don't need extensive customization.) As the software is under constant development, there is a chance to have your feedback lead to actual changes in upcoming software releases (to the extent your requests are in line with their development goals).

Cons

User interface design is a frustratingly low priority. If a feature can technically be said to "work," it won't typically merit the additional development time to integrate it cleanly. The whole interface is designed at a fixed 1024x768 resolution (the same resolution supported by my IBM PS/2 back in 1994) which feels pretty inefficient, requiring simple tasks (eg. checking out a car) to be broken into 6 or more screens that need to be tabbed back and forth between. The print engine is ancient and horrible in every way conceivable. There is no simple installer package, so software installs are unnecessarily complicated and error-prone enough that the company suggests having their customer support log in remotely to install the web client on each computer themselves for a cost.

Response from Bluebird Auto Rental Systems

Hello Andrew ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Chris C.

RentWorks does it all.

Used Daily for 2+ years
Reviewed on 2016/12/09
Review Source: Capterra

My company has been using Rent Works for as long as I can remember. They tried a couple other programs, and kept switching, unsatisfied with them until they found RentWorks.
RentWorks makes things so simple. Booking and scheduling rentals, damages and repairs, billing. It handles everything you need to run a car rental company.
Their support staff are top notch. Put in a support ticket, and someone is usually on the phone with you within 10 minutes taking care of your problem.
There is a bit of a learning curve with RentWorks, which is to be expected from such a powerful program, but the great thing is they offer excellent training, online, and in person.
I doubt you'll ever find a better solution for car rentals.

Pros

It handles everything when it comes to car rentals. You don't need a separate program for tracking damages and claims, or repairs.
There is a report for just about anything you could think of.

Cons

It doesnt maximize the window.

Response from Bluebird Auto Rental Systems

Hello Chris ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Elizabeth S.

work with a great group

Used Daily for 2+ years
Reviewed on 2016/12/16
Review Source: Capterra

I like to work with you guy you alway solve most of the problems the only thing that i think that you have to get better if that if a problem can not be solve because is a buck that you put it in a list and try to getted fix in the next update or the closes update because some of the buck remains as that and it seems that no one is getting like a follow of that particular buck. But is really nice to work with a group that always try to solve our problems

Pros

that is friendly

Cons

some camps the permissions are all or nothing and it will be best that allow to make specific permission in some icons

Response from Bluebird Auto Rental Systems

Hello Elizabeth ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jason J.

Rental Manager

Used Daily for 2+ years
Reviewed on 2016/12/09
Review Source: Capterra

Everyone is friendly when you call. The staff has always been helpful in any situation. They have worked w/ me on the easy stuff and they do not make me feel like an idiot on simple fixes. I've stumped them before on troublesome issues and they stuck w/ it until the problem was solved. I would like to give a Big Thank you to the rep in Nashville for always helping me w/ a touch of friendly Southern charm and speaking to me at a level that is easily understood.

Pros

It's Easy, Fast, and can be customized.

Cons

The fact that the Unit # does not show on the payments Screen and that there is no EASY WAY to just go back once you have submitted print.

Response from Bluebird Auto Rental Systems

Hello Jason ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sabrina R.

better than the rest!

Used Daily for 2+ years
Reviewed on 2016/12/09
Review Source: Capterra

Our company has used RentWorks for going on 13 years now. We couldn't be happier with them. The Customer Service is above excellent. It is refreshing to be treated like no matter how big or small your company is, you have value! Also nice that when you call for a problem, they take care of super fast, explain what or why and never make you feel bad for it. I have worked for other companies that have other rental programs and I would never want to go back! Thanks, Bluebird!

Pros

that it is all inclusive for every aspect of our business

Cons

sometimes, I have to really search on where or how to run some reports

Response from Bluebird Auto Rental Systems

Hello Sabrina ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product.
Thank you for choosing Bluebird Auto Rental Systems.
By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

RentWorks Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Hosted deployment (web-based)
A non-refundable start-up fee for each user, plus an ongoing flat or per transaction fee. In addition, there is a monthly hosting fee for the secure network infrastructure provided by Amazon.

The monthly fees include Bluebird support, nightly backups with 28-day retention, and free service pack updates.

Contact Bluebird Auto Rental Systems for detailed pricing.

RentWorks Features

  • Billing & Invoicing
  • Calendar Management
  • Customer Database
  • Customizable Reporting
  • Quote Management

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Data Import/Export
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

Additional information for RentWorks

Key features of RentWorks

  • Accurate calculation of rental charges
  • Assign specific rates to corporate accounts
  • Calculate city taxes, airport and state/province surcharge
  • Calculate sales tax, excise tax, and fees
  • Cash drawer reconciliation module
  • Check vehicle availability and pricing for walk-ups
  • Check-in screen
  • Close and print rental agreements
  • Corporate customer rates
  • Credit card authorization and draft capture system
  • Define marketing rules
  • Determine due back time and extensions
  • Direct billing to customers
  • Exception reports
  • Fleet management
  • Fleet operations and maintenance
  • Fleet reports
  • Full vehicle transaction history
  • Handle tax exempt rentals
  • Hourly, daily, weekly, monthly, long term rentals
  • Inquiries, reports and lists
  • Insurance replacement
  • Internal e-mail and messaging
  • Key interfaces
  • Management reports
  • Multiple fuel types
  • Multiple split billing among insurance
  • Parking violation management
  • Pending contracts file
  • Policy management
  • Projected availability module
  • Provide menu level and field level security
  • Rate utilization
  • Renter and customer files
  • Reservation planner
  • Reservations
  • Store accounts receivable customer numbers
  • Store corporate profiles
  • Store insurance claims information
  • System automatically issues RA numbers
  • Time clock
  • Translatable into most languages
  • Unlimited notes for each contract, vehicle or renter
  • Unlimited rate types, calculations, and quotes
  • User-defined minimum and underage drivers
  • Vehicle damage
  • Void contracts

Benefits

RentWork’s cash drawer reconciliation module enables users to link cash drawers to a counter agent and setup a starting balance for a drawer, as well as allow for petty cash items and cash balances by shift.

RentWorks supports all types of rates including tiered rates, period rates, and slot rates with special quotes for seasonal rates, special events and corporate customers.

The fleet operations and maintenance module maintains detailed vehicle information, such as status and depreciation enables users enter repair orders, costs and alerts, as well as setup maintenance procedures.

With the parking violation module, users can identify responsible renters based on violation date and time, and generate form letters to notify customers.

The RentWorks software enables users to have multiple programs open at the same time, allowing them to switch between programs quickly by clicking through the various tabs.

RentWorks FAQs

Below are some frequently asked questions for RentWorks.

Q. What type of pricing plans does RentWorks offer?

RentWorks offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Hosted deployment (web-based)
A non-refundable start-up fee for each user, plus an ongoing flat or per transaction fee. In addition, there is a monthly hosting fee for the secure network infrastructure provided by Amazon.

The monthly fees include Bluebird support, nightly backups with 28-day retention, and free service pack updates.

Contact Bluebird Auto Rental Systems for detailed pricing.

Q. What are the main features of RentWorks?

RentWorks offers the following features:

  • Accurate calculation of rental charges
  • Assign specific rates to corporate accounts
  • Calculate city taxes, airport and state/province surcharge
  • Calculate sales tax, excise tax, and fees
  • Cash drawer reconciliation module
  • Check vehicle availability and pricing for walk-ups
  • Check-in screen
  • Close and print rental agreements
  • Corporate customer rates
  • Credit card authorization and draft capture system
  • Define marketing rules
  • Determine due back time and extensions
  • Direct billing to customers
  • Exception reports
  • Fleet management
  • Fleet operations and maintenance
  • Fleet reports
  • Full vehicle transaction history
  • Handle tax exempt rentals
  • Hourly, daily, weekly, monthly, long term rentals
  • Inquiries, reports and lists
  • Insurance replacement
  • Internal e-mail and messaging
  • Key interfaces
  • Management reports
  • Multiple fuel types
  • Multiple split billing among insurance
  • Parking violation management
  • Pending contracts file
  • Policy management
  • Projected availability module
  • Provide menu level and field level security
  • Rate utilization
  • Renter and customer files
  • Reservation planner
  • Reservations
  • Store accounts receivable customer numbers
  • Store corporate profiles
  • Store insurance claims information
  • System automatically issues RA numbers
  • Time clock
  • Translatable into most languages
  • Unlimited notes for each contract, vehicle or renter
  • Unlimited rate types, calculations, and quotes
  • User-defined minimum and underage drivers
  • Vehicle damage
  • Void contracts

Q. Who are the typical users of RentWorks?

RentWorks has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does RentWorks support?

RentWorks supports the following languages:

Chinese (Simplified), French, German, Japanese, Korean, Russian, Spanish

Q. What type of pricing plans does RentWorks offer?

RentWorks has the following pricing plans:

Subscription

Q. Does RentWorks support mobile devices?

We do not have any information about what devices RentWorks supports

Q. What other apps does RentWorks integrate with?

RentWorks integrates with the following applications:

LoanerTrack, Microsoft Excel, Microsoft Word

Q. What level of support does RentWorks offer?

RentWorks offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials