About Unitrends MSP

Unitrends MSP is an appliance based long-term data archiving, and disaster recovery solution for use with both physical and virtual environments. Users can select either the Forever cloud or the No Limits cloud for their data storage, each with different benefits. Storage in the Forever cloud can be purchased in 500GB increments to store as much or as little data as required, and is designed to retain data long-term for meeting compliance or regulatory conditions. 7 daily, 4 weekly, and 12 monthly data backups are stored by default, plus an unlimited number of annual backups, which can be stored indefinitely. The No Limits cloud dynamically scales its storage based on the capacity of users’ on-premise solutions, and automatically copies all backup data stored on-premise.

Unitrends MSP is HIPAA compliant, and stores data in SSAE-16 certified data centers, located in the United States, Australia, Germany, Canada, and the United Kingdom. All data is encrypted with AES-256 encryption during transfer and storage. Unitrends also offers a Disaster Recovery add-on to its Cloud Backup plans, with up to 5 disaster recovery VMs included in subscriptions, offering users a cloud environment to continue operations should a primary site failure occur.

Key benefits of Unitrends MSP

Built-in data reduction optimizes backup performance over low bandwidths, plus compression, source-side de-duplication, and local caching means as little data as possible is sent to the backup target.

Choice of two clouds - the Forever cloud offers storage purchased in 500GB increments, with a default retention policy of 7 daily, 4 weekly, 12 monthly, and all annual backups, whereas the No Limits cloud backs up all data stored in on-premise backups, and scales to the capacity of on-premise storage.

Disaster Recovery Service add-on (DRaaS) is an “always on” standby disaster recovery system designed to deliver continued operations during primary site failure.

Unitrends Cloud Backup is HIPAA compliant, with AES-256 encryption of all data during transfer and in storage, and data is stored in SSAE-16 certified data centers.


Business size



Australia, Canada, United Kingdom, United States

Supported Languages



The Unitrends MSP dashboard
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Unitrends MSP video
Unitrends MSP screenshot: The Unitrends MSP dashboard


Total features of Unitrends MSP: 25

  • Activity Dashboard
  • Alerts / Escalation
  • Archiving & Retention
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Disaster Recovery
  • Duplicate Detection
  • Encryption
  • HIPAA Compliant
  • Incremental Backup
  • Local Server Options
  • Multiple Format Support
  • Remote Server Options
  • Reporting & Statistics
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Status Tracking
  • Web Access / Restoration


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Overall rating

4,6 /5
Value for Money
Ease of Use
Customer Support

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 8
Mike A.
Overall rating
  • Industry: Medical Devices
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It Just Works

Reviewed on 2017/11/22


I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.


I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.

Jim M.
Overall rating
  • Industry: Retail
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unitrends Backup Software

Reviewed on 2019/08/06

Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few...

Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few times contact with tech support was needed, they provided quick and accurate support to resolve our issues.


Configuration of the application is quite simple and having the benefit of "incrementals for ever" allows quick backups.
The ability to utilize the Unitrends appliance for backups makes it very easy to upload backup data to the cloud as a secure off-site location, and it eliminates the need for high cost massive storage for on-site archival of data.


Truthfully, there is NOTHING I dislike about this software

Eric W.
Overall rating
  • Industry: Telecommunications
  • Company size: 1 001-5 000 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy to use and quick

Reviewed on 2017/11/21


Very simple UI, so its easy to use. Backups and restores are very quick. Their support is top notch.


The SQL and Sharepoint backups can be a bit touchy. Sometimes takes a little extra configs for those. I wish their was better reporting storage for long term lookups

Andrew M.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unitrends is a Great Backup Appliance

Reviewed on 2017/11/14


Ease of Use. Great Tech Support! Support will be your best experience. They have the best people there. Not only do they fix any issue you have but they also double check how you've setup your backups to make sure they will successfully backup. When I took over from the prior administrator Unitrends found out for me that several of the backups were not being properly backed up. Thus I would have had nothing to restore from. I use the physical appliances and Forever Cloud with DRaaS, and a RXDA to do quarterly archives.


Cost. All devices like this will have a higher cost. Unitrends was the best price point but expect to spend money for this! Quotes were still less than the competitors!

Tina M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essential to a DR plan

Reviewed on 2017/11/29


Incorporating a Unitrends Cloud Backup solution in your disaster recovery plan is essential. Unitrends offers a reliable and proven solution.

Showing 5 reviews of 8 Read all reviews

Unitrends MSP FAQs

Below are some frequently asked questions for Unitrends MSP.

Unitrends MSP offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Pricing information is available on inquiry.

We do not have any information about Unitrends MSP features

Unitrends MSP has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Unitrends MSP supports the following languages:


Unitrends MSP supports the following devices:

We do not have any information about what integrations Unitrends MSP has

Unitrends MSP offers the following support options:

Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat

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