About Unitrends MSP

Unitrends MSP is an appliance based long-term data archiving, and disaster recovery solution for use with both physical and virtual environments. Users can select either the Forever cloud or the No Limits cloud for their data storage, each with different benefits. Storage in the Forever cloud can be purchased in 500GB increments to store as much or as little data as required, and is designed to retain data long-term for meeting compliance or regulatory conditions. 7 daily, 4 weekly, and 12 monthly data backups are stored by default, plus an unlimited number of annual backups, which can be stored indefinitely. The No Limits cloud dynamically scales its storage based on the capacity of users’ on-premise solutions, and automatically copies all backup data stored on-premise.

Unitrends MSP is HIPAA compliant, and stores data in SSAE-16 certified data centers, located in the United States, Australia, Germany, Canada, and the United Kingdom. All data is encrypted with AES-256 encryption during transfer and storage. Unitrends also offers a Disaster Recovery add-on to its Cloud Backup plans, with up to 5 disaster recovery VMs included in subscriptions, offering users a cloud environment to continue operations should a primary site failure occur.


Key benefits of Unitrends MSP

Built-in data reduction optimizes backup performance over low bandwidths, plus compression, source-side de-duplication, and local caching means as little data as possible is sent to the backup target.

Choice of two clouds - the Forever cloud offers storage purchased in 500GB increments, with a default retention policy of 7 daily, 4 weekly, 12 monthly, and all annual backups, whereas the No Limits cloud backs up all data stored in on-premise backups, and scales to the capacity of on-premise storage.

Disaster Recovery Service add-on (DRaaS) is an “always on” standby disaster recovery system designed to deliver continued operations during primary site failure.

Unitrends Cloud Backup is HIPAA compliant, with AES-256 encryption of all data during transfer and in storage, and data is stored in SSAE-16 certified data centers.


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Unitrends MSP Software - The Unitrends MSP dashboard
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Unitrends MSP video
Unitrends MSP Software - The Unitrends MSP dashboard

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month
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Features

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Integrations

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Ease of Use

4,4 (13)
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Value for Money

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Reviews

Overall rating

4,3 /5
(13)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
4,6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 13
Mike
Mike
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It Just Works

Reviewed on 2017/11/22

Pros

I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.

Cons

I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.

Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

unitrends saved us many times

Reviewed on 2023/06/16

Pros

Unitrends MSP is the best bang for the buck we have found with the features close to Datto BCDR at more than half the price.

Cons

Support can be flukey at times and provide incorrect answers

Alternatives Considered

MSP360 Managed Backup and Datto SIRIS

Reasons for Switching to Unitrends MSP

price and features
Cj
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 0.0 /10

Ok backup and recovery suite, good if you use physical appliances

Reviewed on 2023/06/22

The portal is nice for managing all clients, but overall user experience is not great. The whole...

The portal is nice for managing all clients, but overall user experience is not great. The whole product feels like it was just slapped together and is not polished.

Pros

It integrates with other Kaseya products and the backups are deduplicated.

Cons

The core custom version of CentOS they are using is garbage. There are constantly issues with random components that need a redeploy to fix because they don't know how to fix their core. The UI is a buggy mess sometimes and things just don't work right in it. Support response time is pretty bad, considering they are a backup and DR company. When support does answer, they usually default to a few common solutions that don't address the root cause of the problem.

Jim
Overall rating
  • Industry: Retail
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unitrends Backup Software

Reviewed on 2019/08/06

Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few...

Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few times contact with tech support was needed, they provided quick and accurate support to resolve our issues.

Pros

Configuration of the application is quite simple and having the benefit of "incrementals for ever" allows quick backups.
The ability to utilize the Unitrends appliance for backups makes it very easy to upload backup data to the cloud as a secure off-site location, and it eliminates the need for high cost massive storage for on-site archival of data.

Cons

Truthfully, there is NOTHING I dislike about this software

Eddie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great backup software

Reviewed on 2023/06/22

It's been a key product for years when it comes to DR

It's been a key product for years when it comes to DR

Pros

love how simple it is to setup and configure a new back up and how nicely it integrates with VSA

Cons

Lots of issues with cold copying backups and the support for such issues doesn't seem to get looked into or gets bounced to the external company even when the issues are proven to be in the unitrends client., Now that Kaseya has merged with Datto it's becoming less useful for MSP's and the being bound in contract makes it impossible to switch without incurring fees.

Showing 5 reviews of 13 Read all reviews

Unitrends MSP FAQs

Below are some frequently asked questions for Unitrends MSP.

Unitrends MSP offers the following pricing plans:

  • Starting from: US$2,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing information is available on inquiry.

Unitrends MSP has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Unitrends MSP supports the following languages:

English

Unitrends MSP supports the following devices:

We do not have any information about what integrations Unitrends MSP has

Unitrends MSP offers the following support options:

Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat

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