Bloomerang

Bloomerang

Donor management software and database for nonprofits

4.7/5 (380 reviews)

Bloomerang Overview

Bloomerang is cloud-based fundraising solution to help nonprofit organizations reach, engage and retain donors. It is designed to help deliver top results, increase revenue and enhance donor loyalty. Bloomerang has worked with high-level thought leaders in philanthropy to associate particular practices for building strong relationships with donors.

Bloomerang has a clean, modern interface that gives users the tools they need to perform crucial fundraising activities effectively. The software’s core features include a dashboard that displays the organization’s donor retention rate along with suggestions on how to improve, as well as future incoming donations. Users can also access reports and accounts with a single click.

Another core feature is the constituent timeline that displays all interactions made with a particular donor in a clean and easy-to-follow fashion. Bloomerang also generates smart reports and creates segmented lists that help with presentations and annual planning.

Bloomerang enables website integration so organizations can easily track browsing activity and create custom donation and sign-up forms that can be embedded onto a website. The social media hub connects Twitter for social media monitoring so organizations can learn what constituents might be tweeting about them. Bloomerang has been optimized to be mobile responsive so users can experience the solution as equally on a mobile device as on a desktop computer.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Bloomerang Reviews

Overall rating
4.7/5
97% positive reviews
284
Excellent
83
Very good
7
Average
1
Poor
5
Terrible
Kristina B.

Great platform

Used Daily for 2+ years
Reviewed on 2019/07/11
Review Source: Capterra

We are a small shop and need to be able to minimize the time we spend managing the data side of the house so that we can be out meeting with our donors and focusing on donor acquisition. I feel like Bloomerang allows us to manage our data in a user friendly, functional way so that we can focus our time on raising money. My background is major gifts and I have limited technical skills with database management, but Bloomerang is so user friendly that I am able to pull reports, produce lists, upload data, process gifts and acknowledge gifts with ease so that I can focus on utilizing the MOVES management aspects of the database to move our donors through our donor pipeline.

Pros

I'm a development professional and my background is high level database work. In my new role I'm having to delve deeper into database management and I'm so happy we have Bloomerang. For the most part I can navigate and produce what I need on my own. However, when I get stuck the customer service of Bloomerang is beyond measure. They are always so friendly and kind, they listen to what I'm trying to do and understand my needs. They help walk me through how to do what I am trying to do, so I learn how to do it on my own moving forward. I honestly can't say enough about their customer support. They also have great (and very relevant) webinars.

Cons

The thing I struggle with the most is the usability of the letters and email functions. Formatting is tricky and there seems to be limitations to being able to move images around etc. It always ends up taking me longer to produce a letter or email than I anticipate because I have to play around with the formatting so much. This is the one part of the software that doesn't feel as user friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeff F.

Fantastic software for the nonprofit fundraiser!

Used Weekly for 6-12 months
Reviewed on 2019/07/04
Review Source: Capterra

Pros

The software is *very* easy to use. The pages load quickly. The search function is very efficient. The product is thoroughly and thoughtfully designed with the nonprofit fundraiser in mind to make most every situation easy to navigate (from, the basics to such things as tributes, or soft credits). Customizing it is very easy and intuitive. In addition to a computer, it may be used on a tablet (e.g. iPad), and a phone (e.g. iPhone) in most scenarios, although on a phone things can be a little awkward, but still usable.

Importing a database of 800 accounts was seamless, after taking the time to prepare the import files properly (using the instructions provided on the web site). Coaching for this was available using email or live chat, although the instructions on the web site are so thorough, concise, and clear, that I did not need that.

There is a vast library of instructional materials for assisting with most functions (articles and videos), and their customer service department is very easy to access and get clear instruction on things that need more in depth assistance.

Regular instructional webinars are offered, which are very informative, and become videos within their vast instructional video library for any user's use.

Cons

I use the product at odd times, and live customer support is not available late at night, or on weekends or holidays.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bryan C.

Fantastic support, easy to set up, easy to teach

Used Daily for 1+ year
Reviewed on 2019/06/27
Review Source: Capterra

Pros

Bloomerang is a breeze to navigate and search, with a detailed (but not overwhelming) summary view of each constituent, organization, and household in the database. When someone asks, "Who is this person?" I can tell them their top-line donation history, how we met, their capacity to give more, and who they're connected to, in less than a minute and with no effort at all. I can't overstate how intuitive and easy it is to get around, which is always helpful when training new users. After you build a few letter templates, gift processing and drafting acknowledgement letters become a joy. Integrations with Twitter, DonorSearch, and TrueGivers help us know more about our prospects and donors, and keep our address records up to date, automatically.

But what I truly like most about Bloomerang is their support. They offer weekly training webinars not only about how to use the platform better, but also about topics in the larger nonprofit field. They offer a whole vault of resources for nonprofit organizations at any stage of growth. Every interaction I've had with their support staff -- by email, phone, live chat -- has been as thorough and helpful as I need it to be. Their "Features Portal" is always seeking feedback on what they could improve, and they're incredibly transparent about what they're working on next and when we might expect an update. In the year since we migrated to Bloomerang, it's been more than clear that they take this feedback loop seriously and listen well.

Cons

Bloomerang is easy to use -- at the cost of being fully customizable. I am not a programmer, so this exchange works out mostly great for me and my team, but I can imagine a programmer growing frustrated by the constraints in place to keep the platform easy to use.

Take one example: you can add multiple addresses (email or physical) for each constituent, but there is no "note" field for each address. What if three email addresses go to the constituent's various assistants, and only one goes straight to the constituent? What if you mark an address "bad," but now need a place to say why? We've had to add custom fields (super easy to do, by the way) for "Additional Contact Information" so we can track these details, but those custom fields get buried at the bottom of a constituent's profile -- after the default profile information -- and there's no way to reorder the profile so that custom content appears more intuitively for how our organization uses the database. We've had to build in a few clumsy workarounds like this to solve problems that have a more straightforward solution, but those straightforward solutions then become suggestions in the features portal, to be solved if and when Bloomerang decides to.

The reporting is a powerful tool, but the filter logic is unusual and has a few pitfalls ("raised" versus "revenue," for example) and a few hidden powers to know about ("has" and nested filters). Definitely take the time to dive deep into reporting resources.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Diane H.

Would recommend Bloomerang to ANYONE

Used Daily for 6-12 months
Reviewed on 2019/06/26
Review Source: Capterra

We are in the midst of transitioning some of our processes so that we can really thrive, but I've been surprised that -- thanks to Bloomerang -- we have been able to survive with two less fundraising staff. (You might not want to tell your boss that part!) If you are working in the typical non-profit where you wear so many hats you can't count them all, I strongly recommend that you look into Bloomerang to help you be efficient and effective...and actually enjoy working with your fundraising system.

Pros

We're coming up on a year of using Bloomerang, and if it's possible, I love Bloomerang more every day. First, it's easy to use, and there are so many awesome "live" links and features--they've really designed the software to make fundraising work easier! It was designed by fundraising experts so "thinks" like a Development Director, and it helps our small staff spend our very limited time well. Second, reporting and query are a million times easier and more straightforward than with our previous software. We actually trust the results now! And my last "most favorite" thing about Bloomerang is the dashboard. I didn't think I would use it so much, but the fact that it has so many "live" links has made us watch our progress week-to-week, month-to-month and now, for the whole year. Wait! I have to include the AWESOME people (sales, conversion, support, developers, even) who have been there every step of the way. They're super knowledgeable, great communicators, and always friendly and helpful.

Cons

To get the quality that I want when I change out our receipt text monthly, I have to work in the html code behind the letter merge function. That takes a little longer and is more tedious than I'd like, but even there, the system makes it much more simple than receipting in our previous software. I should also add that I wish I knew Bloomerang as well as I do now when we started conversion to it. We would have made better choices, but again, I can see how our conversion manager really worked behind the scenes to save us a lot of headaches!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Bloomerang Review

Used Daily for 2+ years
Reviewed on 2018/12/04
Review Source: Capterra

I work with several clients that use Bloomerang for their database. This software is very easy to use and very user friendly. They are very responsive when you have questions or are having issues using their software. I would highly recommend this database software to any organization. I have worked with two other database soft wares and Boomerang has been the best so far.

Pros

I switched to Bloomerang about two years ago and this has been a great change. Their customer service and help center is very easy to navigate and a representative responds to your questions within seconds. From step by step instructions on how to pull reports, trouble shooting problems, helping with deleting and importing new constituents, any issues or questions you have they have answer for you within minutes. I love their feature of online webinars that introduce you to their new features and updates. These webinars are extremely helpful and give me the knowledge and information I need to train new employees on this software. Another pro is that they are open to suggestions and improvements. I have sent in a few changes that would make pulling reports easier and updates that will help decrease entering duplicate constituents and they have taken this feedback and acted on it. Several of their new features address the recommendations I have sent them.

Cons

What I like least about this software is that it does not auto populate the city and state when you put in the zip code for a constituents account. This is a feature that I was use to using with other software. This was a helpful feature to have that made data entry easier. I am also not in love with their acknowledgment generator because you can not edit individual letters once they are merged into the Bloomerang template. This is a feature I would like to see, because many of the clients I work with like to add a personal touch to each acknowledgment. We are not able to use Bloomerang for this process because to edit each individual letter we would have to generate acknowledgments one by one, not in bulk, which is very inconvenient and time consuming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Bloomerang Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Bloomerang Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting

  • Access Control
  • Attendance Management
  • Automatic Reminders
  • Contact Management
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Event Management
  • Registration Management
  • Reporting & Statistics
  • Third Party Integration

Additional information for Bloomerang

Key features of Bloomerang

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Benefits

Bloomerang is also a full CRM so users can manage their entire ecosystem, including donors, volunteers, sponsors and grantees with real-time retention and engagement metrics.

Users can generate gift acknowledgements, letters or appeals with Bloomerang’s letter templates and create rich content digital newsletters or event invitations with the email design and distribution tool.

Bloomberg users can take full advantage of the social media hub and connect an organization’s Twitter account for powerful social media monitoring.

Users can create and customize online forms that can be embedded on any website, and after every form submitted, the Bloomerang database is updated automatically.

Bloomerang’s constituent communication timeline neatly and visually presents any interaction history between individuals and/or organizations with detailed events and highlights.

Bloomerang FAQs

Below are some frequently asked questions for Bloomerang.

Q. What type of pricing plans does Bloomerang offer?

Bloomerang offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Free, Subscription

Free Trial: Available

Q. What are the main features of Bloomerang?

Bloomerang offers the following features:

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Q. Who are the typical users of Bloomerang?

Bloomerang has the following typical customers:

Non Profit

Q. What languages does Bloomerang support?

Bloomerang supports the following languages:

English

Q. What type of pricing plans does Bloomerang offer?

Bloomerang has the following pricing plans:

Free, Subscription

Q. Does Bloomerang support mobile devices?

We do not have any information about what devices Bloomerang supports

Q. What other apps does Bloomerang integrate with?

Bloomerang integrates with the following applications:

Aplos, QuickBooks, Stripe, Twitter

Q. What level of support does Bloomerang offer?

Bloomerang offers the following support options:

Online Support, Phone Support, Video Tutorials