Bloomerang

Donor management software and database for nonprofits

4,7 /5 (646 reviews) Write a Review!

Bloomerang Overview

What is Bloomerang?

Bloomerang is cloud-based fundraising solution to help nonprofit organizations reach, engage and retain donors. It is designed to help deliver top results, increase revenue and enhance donor loyalty. Bloomerang has worked with high-level thought leaders in philanthropy to associate particular practices for building strong relationships with donors.

Bloomerang has a clean, modern interface that gives users the tools they need to perform crucial fundraising activities effectively. The software’s core features include a dashboard that displays the organization’s donor retention rate along with suggestions on how to improve, as well as future incoming donations. Users can also access reports and accounts with a single click.

Another core feature is the constituent timeline that displays all interactions made with a particular donor in a clean and easy-to-follow fashion. Bloomerang also generates smart reports and creates segmented lists that help with presentations and annual planning.

Bloomerang enables website integration so organizations can easily track browsing activity and create custom donation and sign-up forms that can be embedded onto a website. The social media hub connects Twitter for social media monitoring so organizations can learn what constituents might be tweeting about them. Bloomerang has been optimized to be mobile responsive so users can experience the solution as equally on a mobile device as on a desktop computer.

Bloomerang Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Bloomerang Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

The Bloomerang dashboard shows current donor retention, campaign process, recent activity and active tasks.
Bloomerang gives users a summary of an individual donor's giving history, their current engagement level, a timeline of their entire history with the organization and a view of their relationships with other constituents.
The reporting feature in Bloomerang generates meaningful and comprehensive reports, tailored to specific needs.
Bloomerang's letter generation section allows users to build and deploy acknowledgements, appeals and other mailings.
The email generator allows Bloomerang users to create rich email content for newsletters and all donor interactions will be tracked and recorded.
The social media hub allows users to connect organization's Twitter account with Bloomerang and monitor the conversations around the brand.
The import tool allows users to quickly import spreadsheet data from other sources into the database.
Bloomerang video Bloomerang screenshot: The Bloomerang dashboard shows current donor retention, campaign process, recent activity and active tasks. Bloomerang screenshot: Bloomerang gives users a summary of an individual donor's giving history, their current engagement level, a timeline of their entire history with the organization and a view of their relationships with other constituents. Bloomerang screenshot: The reporting feature in Bloomerang generates meaningful and comprehensive reports, tailored to specific needs. Bloomerang screenshot: Bloomerang's letter generation section allows users to build and deploy acknowledgements, appeals and other mailings. Bloomerang screenshot: The email generator allows Bloomerang users to create rich email content for newsletters and all donor interactions will be tracked and recorded. Bloomerang screenshot: The social media hub allows users to connect organization's Twitter account with Bloomerang and monitor the conversations around the brand. Bloomerang screenshot: The import tool allows users to quickly import spreadsheet data from other sources into the database. Bloomerang screenshot: Bloomerang screenshot: Bloomerang screenshot:

Bloomerang Reviews

Bloomerang Reviews

Overall rating
4,7
/
5
Excellent
476

Very good
152

Average
10

Poor
2

Terrible
6

Value for Money
4,6
Features
4,4
Ease of Use
4,6
Customer Support
4,8
97% recommended this app
Jeff M.

Excellent for Most Non-Profits

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.


Autumn Z.

Recommending bloomerang for Nonprofit Donor Management

We particularly like that we can easily manage all transactions and interactions seamlessly through integration with Outlook and sending emails, letters, etc. directly out of the system.


Fernette E.

Limited Options and Poor Customer Support


Michelle P.

Bloomerang has everything we need.

Bloomerang has changed how we keep track of almost everything and put it all into one place. We are very pleased with it, and we are still learning more good things.


Cyrilla H.

Very Happy

My experience with Bloomerang has been very positive.


Jeff M.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Excellent for Most Non-Profits

Used Weekly for 2+ years
Reviewed on 2019/11/14
Review Source: Capterra

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.

Pros

Bloomerang is intuitive and easy to use.
Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else.
The ability to create embedded forms is a lifesaver.
The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file.
The integrated DonorSearch option is convenient, useful and cost-effective.

Cons

If my organization ran a ton of events, I'm not sure this would be my optimal solution.
Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Autumn Z.
Industry: Medical Practice
Company size: 2-10 Employees

Recommending bloomerang for Nonprofit Donor Management

Used Daily for 2+ years
Reviewed on 2020/09/08
Review Source: Capterra

We particularly like that we can easily manage all transactions and interactions seamlessly through integration with Outlook and sending emails, letters, etc. directly out of the system.

Pros

In the time that we have used bloomerang, we have appreciated a number of things about the software. The interface is extremely user friendly, we see regular product updates, there has been excellent customer service and communication, and the customer support through the chat interface is absolutely fantastic. Data has been easy to manage, reports are easy and reliable, and the ability to send beautiful emails, integrate with our website, and manage campaigns through the system is a real game changer for our organization. They worked hard with us to implement integration and onboarding in a reasonable time frame as well.

Cons

Occasionally, I will run into a more advanced feature that I'd like the system to do, but it's a rare occurrence. The one thing that I really wish bloomerang had was a more robust event ticketing function. The current interface doesn't do everything we would want to do, such as discount codes, and there are generally too many limitations to be able to use bloomerang for event ticketing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Fernette E.
Industry: Civic & Social Organization

Limited Options and Poor Customer Support

Reviewed on 2016/03/22
Review Source: SoftwareAdvice

Pros

We sought this vendor because of its simple platform and reduced cost.

Cons

There are so many negative experiences, it's hard to identify what I liked least.

1. Revolving door customer support. Sales was very attentive, but after we purchased, we had difficulty getting ahold of our customer support. At one point she said she only worked 2 days a week, and then she called from a noisy street. Customer support didn't know about integrations with other products or setting the platform for automation, so it took weeks to allow her to put me in contact with engineering. He answered in a helpful email that took 5 minutes. Constant Contact support is much better than this - it doesn't matter to me who I get on the phone if they are knowledgeable and nice. Other platforms definitely have their support personnel better trained to answer questions.

2. Inadequate documentation for support - Videos, no Texts. As is common I think for startup companies, Bloomerang filmed short videos, but neglected proper text documentation. Our donation director would watch videos, then have trouble finding appropriate parts if she had any questions. Good tutorial documentation has text (that can be searched) and also screenshots to help people know what to do.

3. Poor default donation forms - the donation forms were ugly and not what someone would expect for a donation software. We had to go with MailChimp anyway and so there was the added cost. Bloomerang is definitely not a good option for emailing your list (others have mentioned).

4. Poor search of the donation database. If you wanted to select a list by a certain demographic - like donors of a certain amount or from a different state and some other feature and then email them, then Bloomerang couldn't do it. Although they will take some customization of the donor entry, we often found that adding different client details couldn't be searched. What is the point of adding more details if you can't find them later? We had used another platform with better search capabilities.

5. They do not search for duplicates or common typographical errors. As a result, you may be charged for a much higher number of people that are not truly in your database. Other mail lists like Constant Contact search for duplicates and also make corrections in email addresses (like a missed period between gmail and com). Nothing like that in Bloomerang.

6. They do not stand by their product. There is no customer satisfaction guarantee. Although we stated a desire to cancel the product entirely after the first year and asked the rep not to process our direct deposit, she did it anyway. Bloomerang told me that their policy is not to refund any money even though we will not be using their product at all. I was not contesting the 1 year that we already paid into, what I didn't want to do was pay for the future year because we would not use it because it had so many missing needs. Just using an integration with Mail Chimp would serve us better than Bloomerang. The communication piece with Bloomerang is extremely weak.

Response from Steven

Hello, Software Advice community! I'd like to address you, the reader of this review, directly rather than the author, whose review is largely punitive rather than constructive. Bloomerang absolutely stands by its product, which is why we did not allow this customer to break their signed agreement. We did, however, offer to pay for their third year in full.

You can see from the feedback on this site that a vast majority of our customers (whom this reviewer condescends) are satisfied.

I'd like to address individually some of the more dubious claims found in this review:

"Revolving door customer support."

Our support team currently consists of seven, US-based internal staff members. Their schedules are as follows (all times are eastern):

Jason: 9am-6pm M-F
James: 9am-6pm M-F
Diana: 830am-530pm M-F
Kristen: 830am-530pm M-F
Daniel: 11am-8pm M-F
Ron: 9am-3pm (3-5pm in another department) MTRF
Susie: 11am-4pm T-F

Our last turnover in the department was voluntary and occurred in June of 2014.

Furthermore, our phone system routes support calls to a dedicated phone on each of our reps's desk. They do not give our their cell phone numbers to customers and do not take calls after hours. Calling from "a noisy street" would have been impossible.

Lastly, our support reps are incredibly knowledgeable, not just in the Bloomerang product but in the nonprofit sector overall. For example, Ron has been working with nonprofits since 1987 when he became Executive Director of the Indiana Basketball Hall of Fame. Kristen holds an MPA in Nonprofit Management from Indiana University.

"Inadequate documentation for support - Videos, no Texts."

This is simply untrue. Our knowledgebase is filled with text-based documentation, including screenshots and videos. Anyone wishing to see for themselves can visit https://bloomerang.freshdesk.com/support/home and log on with the username: "demo.wayne" and the password "grace123".

As for the rest, I invite anyone interested in Bloomerang to learn all that they can about the product's functionality by reaching out to customers who have left constructive reviews here. Transparency is one of our core values, and anyone wishing to discuss this review further - or any of our business practices - can reach out to me or our CEO, Jay Love, anytime day or night. Contact info is readily accessible on our website.

-- Steven Shattuck, VP of Marketing

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Michelle P.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Bloomerang has everything we need.

Used Daily for 1+ year
Reviewed on 2020/09/14
Review Source: Capterra

Bloomerang has changed how we keep track of almost everything and put it all into one place. We are very pleased with it, and we are still learning more good things.

Pros

Bloomerang has amazing customer service. As a small non-profit selecting our first DMS, we reviewed many and then took the plunge and signed up for Bloomerang. Our chats and emails asking for help always receive prompt responses from knowledgeable people. There is no substitute for that level of assistance. We also love the ability to customize our data and all of the other things that can be done with Bloomerang. We have left behind our old systems for keeping track of donations, volunteers, trainings, newsletters, and more!

Cons

We are getting better at creating reports that show what we want to track, but this is an area that feels a little convoluted, probably due to my lack of experience. I have received excellent help from Customer Service to get what I need, though. I have a feeling that the large number of steps it sometimes takes to create a report is necessary and can't be changed. I would also like a smoother way to keep track of people who sign up for a free class, and then to track who actually attends the class.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cyrilla H.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Very Happy

Used Daily for 2+ years
Reviewed on 2020/07/07
Review Source: Capterra

My experience with Bloomerang has been very positive.

Pros

I feel Bloomerang is a good donor management software and works very great the the size of our organization. It is easy to navigate and the customer support is timely and helpful. They are continuously improving the software.

Cons

My biggest negative is not really the software but my ability to keep up with the changes/improvements. For example we have the system for several years and built a lot of our emails using templates that were donor concentric at that time. When you need an email you just copy them and adjust the content for the new email. What I found during the pandemic is the current new templates give a fresh look. I had time to rebuild some of this communication.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,3/10
Based on 646 user ratings
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Bloomerang Pricing

Bloomerang Pricing

Starting from
US$19,00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4,6/5
Based on 646 user ratings
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Bloomerang Features

Bloomerang Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
4,4/5
Based on 646 user ratings
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Categories

Additional information for Bloomerang

Additional information for Bloomerang

Key features of Bloomerang

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Benefits

Bloomerang is also a full CRM so users can manage their entire ecosystem, including donors, volunteers, sponsors and grantees with real-time retention and engagement metrics.

Users can generate gift acknowledgements, letters or appeals with Bloomerang’s letter templates and create rich content digital newsletters or event invitations with the email design and distribution tool.

Bloomerang users can take full advantage of the social media hub and connect an organization’s Twitter account for powerful social media monitoring.

Users can create and customize online forms that can be embedded on any website, and after every form submitted, the Bloomerang database is updated automatically.

Bloomerang’s constituent communication timeline neatly and visually presents any interaction history between individuals and/or organizations with detailed events and highlights.

Bloomerang FAQs

Bloomerang FAQs

Below are some frequently asked questions for Bloomerang.

Q. What type of pricing plans does Bloomerang offer?

Bloomerang offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Free, Subscription

Free Trial: Available

Q. What are the main features of Bloomerang?

Bloomerang offers the following features:

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Q. Who are the typical users of Bloomerang?

Bloomerang has the following typical customers:

Non Profit

Q. What languages does Bloomerang support?

Bloomerang supports the following languages:

English

Q. What type of pricing plans does Bloomerang offer?

Bloomerang has the following pricing plans:

Free, Subscription

Q. Does Bloomerang support mobile devices?

Bloomerang supports the following devices:

iPhone

Q. What other apps does Bloomerang integrate with?

Bloomerang integrates with the following applications:

Art Center Canvas, Constant Contact, Emma, Fundraise Up, JotForm, Mailchimp, Shopify, Smartsheet, SurveyMonkey, Twitter

Q. What level of support does Bloomerang offer?

Bloomerang offers the following support options:

Phone Support, Online Support, Video Tutorials