Bloomerang

Donor management software and database for nonprofits

4,7 /5 (781 reviews) Write a Review!

Bloomerang Overview

What is Bloomerang?

Bloomerang is cloud-based fundraising solution to help nonprofit organizations reach, engage and retain donors. It is designed to help deliver top results, increase revenue and enhance donor loyalty. Bloomerang has worked with high-level thought leaders in philanthropy to associate particular practices for building strong relationships with donors.

Bloomerang has a clean, modern interface that gives users the tools they need to perform crucial fundraising activities effectively. The software’s core features include a dashboard that displays the organization’s donor retention rate along with suggestions on how to improve, as well as future incoming donations. Users can also access reports and accounts with a single click.

Another core feature is the constituent timeline that displays all interactions made with a particular donor in a clean and easy-to-follow fashion. Bloomerang also generates smart reports and creates segmented lists that help with presentations and annual planning.

Bloomerang enables website integration so organizations can easily track browsing activity and create custom donation and sign-up forms that can be embedded onto a website. The social media hub connects Twitter for social media monitoring so organizations can learn what constituents might be tweeting about them. Bloomerang has been optimized to be mobile responsive so users can experience the solution as equally on a mobile device as on a desktop computer.

Bloomerang Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Bloomerang Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

The Bloomerang dashboard shows current donor retention, campaign process, recent activity and active tasks.
Bloomerang gives users a summary of an individual donor's giving history, their current engagement level, a timeline of their entire history with the organization and a view of their relationships with other constituents.
The reporting feature in Bloomerang generates meaningful and comprehensive reports, tailored to specific needs.
Bloomerang's letter generation section allows users to build and deploy acknowledgements, appeals and other mailings.
The email generator allows Bloomerang users to create rich email content for newsletters and all donor interactions will be tracked and recorded.
The social media hub allows users to connect organization's Twitter account with Bloomerang and monitor the conversations around the brand.
The import tool allows users to quickly import spreadsheet data from other sources into the database.
Bloomerang video Bloomerang screenshot: The Bloomerang dashboard shows current donor retention, campaign process, recent activity and active tasks. Bloomerang screenshot: Bloomerang gives users a summary of an individual donor's giving history, their current engagement level, a timeline of their entire history with the organization and a view of their relationships with other constituents. Bloomerang screenshot: The reporting feature in Bloomerang generates meaningful and comprehensive reports, tailored to specific needs. Bloomerang screenshot: Bloomerang's letter generation section allows users to build and deploy acknowledgements, appeals and other mailings. Bloomerang screenshot: The email generator allows Bloomerang users to create rich email content for newsletters and all donor interactions will be tracked and recorded. Bloomerang screenshot: The social media hub allows users to connect organization's Twitter account with Bloomerang and monitor the conversations around the brand. Bloomerang screenshot: The import tool allows users to quickly import spreadsheet data from other sources into the database. Bloomerang screenshot: Bloomerang screenshot: Bloomerang screenshot:

Bloomerang Reviews

Bloomerang Reviews

Overall rating
4,7
/
5
Excellent
573

Very good
189

Average
11

Poor
2

Terrible
6

Value for Money
4,6
Features
4,3
Ease of Use
4,6
Customer Support
4,8
98% recommended this app
Jeff M.

Excellent for Most Non-Profits

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.


Christi R.

Very solid CRM for mid-sized nonprofits

My favorite thing about Bloomerang is that it makes pulling reports accessible to a much wider group of people than our previous systems did. We used to need dedicated analysts to pull reports for the fundraising team, but with Bloomerang, even our most technologically challenged team members are willing to try running a report on their own.


Brian V.

Great concept, but flawed and in need of significant improvement


Kalie B.

Fantastic Software for Nonprofits!

Again, this software has been extremely beneficial to our organization!


Xavier V.

Bloomerang is the affordable and easy-to-use software you've been waiting for!


Jeff M.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Excellent for Most Non-Profits

Used Weekly for 2+ years
Reviewed on 2019/11/14
Review Source: Capterra

At a prior non-profit, I switched them from Raiser's Edge (desktop) to Bloomerang. I gained a ton of features and saved quite a bit. The conversion was painless. I've only had to contact support a few times and they have always been extremely helpful.
In my current role, I set them up with Bloomerang as their first database.
I have also recommended it on multiple occasions.

Pros

Bloomerang is intuitive and easy to use.
Creating and reporting with custom field has never been easier and really allows you to customize it to your needs rather than using a standard field for something else.
The ability to create embedded forms is a lifesaver.
The integrated email capabilities save me from having to purchase another solution like Constant Contact. Plus, these interactions are automatically recorded in the donor/prospects data file.
The integrated DonorSearch option is convenient, useful and cost-effective.

Cons

If my organization ran a ton of events, I'm not sure this would be my optimal solution.
Currently, there is only one level of access - so I can't let a Board Member in to look around because any accidental changes they make would be permanent. I know that Bloomerang is working on this though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Christi R.
Industry: Nonprofit Organization Management
Company size: 201-500 Employees

Very solid CRM for mid-sized nonprofits

Used Daily for 2+ years
Reviewed on 2020/12/14
Review Source: Capterra

My favorite thing about Bloomerang is that it makes pulling reports accessible to a much wider group of people than our previous systems did. We used to need dedicated analysts to pull reports for the fundraising team, but with Bloomerang, even our most technologically challenged team members are willing to try running a report on their own.

Pros

My organization has been using Bloomerang for almost 5 years now. We choose it because we wanted a software that could help us manage a major donor cultivation strategy and a mass-marketing/email strategy at the same time. This software was the only one that we found that could do both of those things well. In the years that we've used Bloomerang, we've grown substantially (from a small-mid nonprofit to a fairly large one). It's been exciting to watch Bloomerang grow with us over those same years. They keep adding new features that address our growing needs. We originally thought Bloomerang might be the best fit software for a couple years, but we're still very satisfied and have realized that it can meet our growing needs for many more years.

Cons

There are some things that we have struggled with over the years, but most have been addressed with recent upgrades to the Bloomerang system. Our current biggest annoyance is that it's hard to filter out mass emails when looking at a donor timeline. We have a workaround for that, so it's not been a major challenge to date.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brian V.
Industry: Civic & Social Organization
Company size: Self Employed

Great concept, but flawed and in need of significant improvement

Reviewed on 2015/12/30
Review Source: SoftwareAdvice

Pros

Simple and intuitive on the surface. Donation/timeline entries are fast and easy. Letter generations is mostly easy. As long as you're not serious about getting legit data out of your software, and don't need to make major mass improvements due to the collateral damage of importing from other software, you might like it. Customer support is probably the best I've ever had.

Cons

No mass update option--has cost us dozens of hours of productivity. Some of their reports use bad math, but apparently they're working on fixing that. It's impossible to run certain kinds of reports that were easy in other software. They're apparently working on a big improvement to reports, but it's going to be months before it comes out. Email newsletter option is insanely feature-sparse--had intended to switch to it, but after trying to use it and discovering it's limitations, I'm sticking with MailChimp. There's not way to export letters in an editable form (pdf download is the only option). In general, I've lost SO MUCH functionality and productivity after my switch from eTapestry. I do believe they are genuinely trying to grow and improve this product. They at least don't stonewall some of the criticism and acknowledge things that need improvement, but their capacity to actually improve the product and fix bugs seems extremely limited. Fixes and improvements come out about as fast as molasses pours in Antarctica, and there's an obvious disconnect between what the developers think is needed, and what real fundraisers actually really need.

Response from Bloomerang

Hey Brian, thanks for your comments. We always appreciate hearing constructive feedback from customers, and we do take it seriously!

You now have the ability to edit individual letters without the need to export!

https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

We also now have a Mailchimp integration!

https://bloomerang.co/blog/new-feature-bloomerang-mailchimp-integration/

We're always making improvements, so be sure to keep an eye on the http://bloomerang.co/changelog and in-app notifications for all the new feature updates we will be rolling out!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Kalie B.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Fantastic Software for Nonprofits!

Used Daily for 2+ years
Reviewed on 2020/12/14
Review Source: Capterra

Again, this software has been extremely beneficial to our organization!

Pros

Bloomerang has been a game changer for our organization. Our old software was essentially a slightly fancier version of excel with very limited options for tracking donor information and a time-consuming process for pulling reports of any kind. Also, we were limited to only the reports they provided and could not customize our reports in any way. Our favorite thing about Bloomerang is the fact that reports are completely customizable and unlimited in what we can track. Due to the fact that it is so robust, learning how reports function can be a little tricky at first. However, once you "learn the language" it becomes second nature and makes life SO much easier. We also love that we could add custom fields for constituents to track additional things like volunteer hours, what church our donors attend, etc. In addition, being able to connect donors to each other using the "relationship" function has been incredibly helpful.

The customer service at Bloomerang is also fantastic. To this day, I still receive regular check-in emails from the very first person I spoke with at Bloomerang when I was just researching the software. That is so impressive to me! We have had very few issues with Bloomerang, but when we've had to reach out to support the customer service team has been prompt, kind, and helpful.

Overall, this software is amazing and I highly recommend it!

Cons

We pay extra for the wealth screening tool but haven't always found it to be the most accurate. I'm not sure this is worth what we pay for it - or, we just need to take the time for someone to learn more about how to use it properly!

Also, while we do use Bloomerang to send all of our receipts/letters, we haven't quite made the leap to sending emails through Bloomerang. There doesn't seem to be quite as many design choices as we would like, but again it's most likely just something we need to take the time to learn.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Xavier V.
Industry: Performing Arts
Company size: 2-10 Employees

Bloomerang is the affordable and easy-to-use software you've been waiting for!

Used Daily for 1+ year
Reviewed on 2021/01/08
Review Source: Capterra

Pros

The dashboard! I live there most of my days.

It's so customizable. How you track your constituents, whether they are a business or individual/household, is completely open-ended. It's scalable.

The reporting feature is essential to any software. Bloomerang has nailed it. They even have scheduled reports as a function.

MailChimp integration = a life saver. Bloomerang's email feature is tremendous, but I use MailChimp regularly. Send an email through MailChimp and track the interaction in Bloomerang, all automatically. So efficient!

Cons

I wish there was a way to sync Bloomerang with our ticketing software. That was my biggest question to the developers of ticketing and Bloomerang.

More options for merchant solutions. It's limited to some of the most expensive in the market. I would be able to use even more Bloomerang features if they integrated with CardPointe.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 781 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Bloomerang Pricing

Bloomerang Pricing

Starting from
US$19,00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4,6/5
Based on 781 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Bloomerang Features

Bloomerang Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
4,3/5
Based on 781 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Bloomerang

Additional information for Bloomerang

Key features of Bloomerang

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Benefits

Bloomerang is also a full CRM so users can manage their entire ecosystem, including donors, volunteers, sponsors and grantees with real-time retention and engagement metrics.

Users can generate gift acknowledgements, letters or appeals with Bloomerang’s letter templates and create rich content digital newsletters or event invitations with the email design and distribution tool.

Bloomerang users can take full advantage of the social media hub and connect an organization’s Twitter account for powerful social media monitoring.

Users can create and customize online forms that can be embedded on any website, and after every form submitted, the Bloomerang database is updated automatically.

Bloomerang’s constituent communication timeline neatly and visually presents any interaction history between individuals and/or organizations with detailed events and highlights.

Bloomerang FAQs

Bloomerang FAQs

Below are some frequently asked questions for Bloomerang.

Q. What type of pricing plans does Bloomerang offer?

Bloomerang offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Free, Subscription

Free Trial: Available

Q. What are the main features of Bloomerang?

Bloomerang offers the following features:

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Q. Who are the typical users of Bloomerang?

Bloomerang has the following typical customers:

Non Profit

Q. What languages does Bloomerang support?

Bloomerang supports the following languages:

English

Q. Does Bloomerang support mobile devices?

Bloomerang supports the following devices:

iPhone

Q. What other apps does Bloomerang integrate with?

Bloomerang integrates with the following applications:

Art Center Canvas, Constant Contact, Emma, Fundraise Up, JotForm, Mailchimp, Shopify, Smartsheet, SurveyMonkey, Twitter

Q. What level of support does Bloomerang offer?

Bloomerang offers the following support options:

Phone Support, Online Support, Video Tutorials