Bloomerang

Bloomerang

Donor management software and database for nonprofits

4.6/5 (322 reviews)

Bloomerang Overview

Bloomerang is cloud-based fundraising solution to help nonprofit organizations reach, engage and retain donors. It is designed to help deliver top results, increase revenue and enhance donor loyalty. Bloomerang has worked with high-level thought leaders in philanthropy to associate particular practices for building strong relationships with donors.

Bloomerang has a clean, modern interface that gives users the tools they need to perform crucial fundraising activities effectively. The software’s core features include a dashboard that displays the organization’s donor retention rate along with suggestions on how to improve, as well as future incoming donations. Users can also access reports and accounts with a single click.

Another core feature is the constituent timeline that displays all interactions made with a particular donor in a clean and easy-to-follow fashion. Bloomerang also generates smart reports and creates segmented lists that help with presentations and annual planning.

Bloomerang enables website integration so organizations can easily track browsing activity and create custom donation and sign-up forms that can be embedded onto a website. The social media hub connects Twitter for social media monitoring so organizations can learn what constituents might be tweeting about them. Bloomerang has been optimized to be mobile responsive so users can experience the solution as equally on a mobile device as on a desktop computer.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Bloomerang Reviews

Overall rating
4.6/5
96% positive reviews
240
Excellent
69
Very good
7
Average
1
Poor
5
Terrible

Bloomerang Review

Used Daily for 2+ years
Reviewed on 2018/12/04
Review Source: Capterra

I work with several clients that use Bloomerang for their database. This software is very easy to use and very user friendly. They are very responsive when you have questions or are having issues using their software. I would highly recommend this database software to any organization. I have worked with two other database soft wares and Boomerang has been the best so far.

Pros

I switched to Bloomerang about two years ago and this has been a great change. Their customer service and help center is very easy to navigate and a representative responds to your questions within seconds. From step by step instructions on how to pull reports, trouble shooting problems, helping with deleting and importing new constituents, any issues or questions you have they have answer for you within minutes. I love their feature of online webinars that introduce you to their new features and updates. These webinars are extremely helpful and give me the knowledge and information I need to train new employees on this software. Another pro is that they are open to suggestions and improvements. I have sent in a few changes that would make pulling reports easier and updates that will help decrease entering duplicate constituents and they have taken this feedback and acted on it. Several of their new features address the recommendations I have sent them.

Cons

What I like least about this software is that it does not auto populate the city and state when you put in the zip code for a constituents account. This is a feature that I was use to using with other software. This was a helpful feature to have that made data entry easier. I am also not in love with their acknowledgment generator because you can not edit individual letters once they are merged into the Bloomerang template. This is a feature I would like to see, because many of the clients I work with like to add a personal touch to each acknowledgment. We are not able to use Bloomerang for this process because to edit each individual letter we would have to generate acknowledgments one by one, not in bulk, which is very inconvenient and time consuming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Annah grace M.

Bloomerang is an inutitive and user-friendly game changer!

Used Daily for 2+ years
Reviewed on 2018/10/26
Review Source: Capterra

My organization was looking to make the switch from Excel spreadsheets to a true donor database. After I was immediately impressed with Bloomerang’s focus on donor retention and all the ways it could help my organization. Bloomerang has been a game changer for my team by providing key metrics in donor engagement, donor capacity and donor retention. It has helped keep us organized and get our fundraising on track. Bloomerang has been a game-changer for us. Not only do we use it for donors, we use it for all givers (which include our volunteers and other community resources). We have found a time-saver in this product! I love that it functions as a CRM tool in addition to the fundraising components. I love that you can customize it to make it work for you, no matter your industry or the complexity of your organization, and still it’s so user-friendly and intuitive! Not to mention, the incredible commitment to education! The free webinars and information are extremely on point and helpful. We are happy to highly recommend Bloomerang any time!

Pros

I love the donor-centered nature of Bloomerang and how it focuses on donor engagement. It is customizable, easy-to-use and super intuitive. I am able to easily egment communication to donors and reach them with specific messaging they need to hear. I also love that Bloomerang is constantly improving and has great support. I sincerely appreciate Bloomerang’s knowledgeable support staff and their willingness to take customer feedback seriously. The product team continually makes updates and improvements to Bloomerang based on our suggestions.

Cons

It doesn't yet interface with a mass texting or text-to-give software, but I have no doubt that it probably will soon. It is ALWAYS improving!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nic M.

For organizations small and large, Bloomerang is good fit.

Used Daily for 1+ year
Reviewed on 2018/10/24
Review Source: Capterra

Our organization moved from Raiser's Edge to Bloomerang just over a year ago. If you are familiar with Raiser's Edge, you likely understand that this is a massive transition to undertake both technologically and fundamentally--but I'm glad we did. We moved away from Raiser's Edge because we needed software that was powerful yet highly intuitive and didn't ship with a price tag that is difficult to justify. A year later, all of my team members are comfortable using the CRM and do so wherever they need to because it relies only on a web browser and internet connect -- no proprietary software or hardware required; no desk to which you're chained. There is a lot of power in Bloomerang at a price point that I guarantee will fit any budget, and the Bloomreang team does a great job of creating a product experience that actually has you celebrating the renewal date because you can cut the check knowing you made an excellent choice. From our first call with the sale's rep and through 12+ months of communication, I have enjoyed our experience with Bloomerang and look forward to many years as a client.

Pros

Greater than the Bloomerang CRM itself is the company's incredible support team that is not only quick to respond and meaningfully engage, but does so humanely. Too many vendors staff their support teams with specialists who are technically proficient, but lack the ability to translate their knowledge into kind and understanding support. Without this type of support, clients like me would be left frustrated, defeated and with unresolved issues. Boomerang recognizes that their software AND support team needs to be human, and they do a great job putting this understanding into practice. This understanding is well-implemented in the software itself which requires minimal training to comfortably navigate and use. I am able to train-in team members on Bloomerang's basic functions within 60 minutes, and thanks to the software's intuitive interface, team members aren't intimidated by what they see on-screen, allowing them to explore Bloomerang's functionality on their own. This ease-of-use rings true for me as an administrator, too. Because I can swiftly navigate through the CRM's features, I am more efficient with my time and able to focus on completing projects and tasks without needing to consult a encyclopedia-length user manual. Overall, I have found that Bloomerang's great product and excellent support has elevated our team's ability to do our jobs well. We're not bogged down in the software anymore. We're focused on fundraising.

Cons

There are a lot of strategic opportunities for the Bloomerang team to take advantage of as they continue to grow as a company, and an area where I'd like to see growth is with third-party integrations. There is currently a MailChimp integration in the pipeline, but I'd also love to see the door open to platform access through API integration services such as Zapier, which would allow customers like me to easily and securely connect Bloomerang to other key software in use within our department and organization.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Melinda W.

Got out of hostage situation

Used Daily for 1+ year
Reviewed on 2016/12/27
Review Source: Capterra

I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.
Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

Pros

I came into a new position and when the company mentioned their donor database it was like they were caught up in a hostage situation. They were stuck in an expensive contract with something they barely knew how to work with. A key component of my hire was that I knew how to work with this big, aggressive, expensive system. What a backward way to think! I had always heard of Bloomerang thanks to their presence at conferences, webinars, and experts. To move to a simpler system meant more people could use this tool. So what do I like best? Bloomerang became an effective tool so that more than one person could use the system. Increased functionality meant we could accept online donations and training people became a cinch.

Cons

Bloomerang is an excellent tool and I can't see any areas for improvement. One feature several users including myself have requested is currently in development. So Bloomerang listens to their users to offer solutions and keep the platform moving forward. They are patching the holes in the roof and doing the maintenance needed- not making you buy a whole new house to get upgrades.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lisa N.

Great CRM

Used Daily for 2+ years
Reviewed on 2017/05/04
Review Source

Bloomerang is ideal for agencies that are looking for a straightforward interface with the ability to customize fields and reports to your needs. Their social media integration, relationship tracking, and interaction fields takes our ability to get to know donors to another level. The import function, once you get the hang of it, is an incredible time saver. The ability to embed online donations via a custom Bloomerang form into our website has increased our online donations significantly. The program is continually improving and the customer service is excellent.

Pros

-User-friendly interface
-Pretty easy for beginners to pick up
-I love how you can make relationships between people (very nice to pull up a church and find out what volunteers and donors attend that church or go to that book club) and put people into households
-The giving summary on the donor profile and dashboard is a nice visual.
-I like the ability to create tasks (but it would be nice if they sent you email reminders for deadlines that are coming up)
-The ability to create interactions field is very helpful to keep track of your communications, meetings, and other cultivation items that don’t necessarily include a donation.
-Custom forms, including custom donation forms make it so easy to tailor fundraising campaigns.
-Very customizable reports and fields (we now use Bloomerang instead of paying for Volgistics to track volunteer hours)
-Using Bloomerang stripe with our online donation page is fantastic—Our online donations went WAY up from Paypal.
-Great responsive technical support---we use just the online chats and emails and haven’t found a need for phone support.
-Love that this database is always improving. Our last one did not have that capability, so I think Bloomerang has a lot of potential.
-Also love that it’s cloud based---our last database was not.
-You can link your Twitter feed to Bloom and it will automatically populate tweets that your constituents have tweeted, and it gets added to their engagement level.
-I’m using the import function for more and more things…donation entry, mailing interactions, attendance sheets, volunteer hour tracking. Once you get the hang of it, it can save a lot of time if done correctly.

Cons

-Report formatting: All reports export to excel, but it only exports the table and information. It would be nice if it at least included a title (so you remember what you’re looking at), and maybe a time and date it was run.
-Reporting: The new reporting function is very powerful and you can pull great information from it. I do have trouble with how Bloomerang collapses each query. With more complex reports it's hard for me to remember each part of my query when everything is collapsed into a small
-Multiple tributes/notificants (for holidays): You can only put in one tribute per donation right now.
-They need a much better way to input tributes and they also need a way to track and send acknowledgements to people: The honor/memorial function is currently the worst part of Bloomerang…it has a terrible, backwards work flow and a major oversight for nonprofits that process a lot of tribute gifts. Although you can add a “notificant” to a donation, there’s no way to actually send letters to notificants through the letter function. We’ve created a process to notify honorees and notificants manually that works great, but that’s something to keep in mind for folks that process a lot of honor/memorial gifts.
-Special note if you go through the conversion process: When you add a new constituent, there’s a field that Bloomerang populates a date called “Created”. However, when your data is transferred, your original Created dates (if it was tracked in your previous system) will be lost and they’ll all be put into Bloomerang as the date the data was transferred. Bloomerang needs to keep the integrity of the original "Created" date of constituents OR create a custom field to place that information so you can run future reports. [There is no way to use the import feature for us to go back and add this information in, so volunteers are adding it for us].
-Task list: I’d like the task list to show more details to help you know what the task is, and send email reminders. Right now you make a task and then forget about it.
-Letters need to export to word instead of a PDF. We have a pdf editing software here to get around that, but would like to keep our Family House fonts and make minor changes if needed, etc.
-Need a way to catch duplicate records (either with a report, or alert if you're entering an address that's already in the system)

Response from Bloomerang

You now have the ability to edit individual letters!

https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Bloomerang Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Bloomerang Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting

  • Access Control
  • Attendance Management
  • Automatic Notifications
  • Automatic Reminders
  • Contact Management
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Third Party Integration

Additional information for Bloomerang

Key features of Bloomerang

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Benefits

Bloomerang is also a full CRM so users can manage their entire ecosystem, including donors, volunteers, sponsors and grantees with real-time retention and engagement metrics.

Users can generate gift acknowledgements, letters or appeals with Bloomerang’s letter templates and create rich content digital newsletters or event invitations with the email design and distribution tool.

Bloomberg users can take full advantage of the social media hub and connect an organization’s Twitter account for powerful social media monitoring.

Users can create and customize online forms that can be embedded on any website, and after every form submitted, the Bloomerang database is updated automatically.

Bloomerang’s constituent communication timeline neatly and visually presents any interaction history between individuals and/or organizations with detailed events and highlights.

Bloomerang FAQs

Below are some frequently asked questions for Bloomerang.

Q. What type of pricing plans does Bloomerang offer?

Bloomerang offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Free, Subscription

Free Trial: Available

Q. What are the main features of Bloomerang?

Bloomerang offers the following features:

  • API
  • Browsing activity tracking
  • Campaigns
  • Communication history
  • Constituent timeline
  • Credit card processing and refunds
  • Custom forms
  • Custom reports
  • Dashboard
  • Donor retention rate
  • Dynamic search field
  • Email analytics
  • Email design & distribution
  • Email templates
  • Import data
  • Interaction history and tracking
  • Knowledgeable, US-based support
  • Letters and mailings
  • Multiple addresses, phones and emails
  • Online donations via API
  • Single & recurring donations
  • Smart reports
  • Social media hub
  • Social media integration
  • Summary & engagement levels
  • To-do list
  • Unlimited custom fields
  • Unlimited users
  • Website integration

Q. Who are the typical users of Bloomerang?

Bloomerang has the following typical customers:

Non Profit

Q. What languages does Bloomerang support?

Bloomerang supports the following languages:

English

Q. What type of pricing plans does Bloomerang offer?

Bloomerang has the following pricing plans:

Free, Subscription

Q. Does Bloomerang support mobile devices?

We do not have any information about what devices Bloomerang supports

Q. What other apps does Bloomerang integrate with?

Bloomerang integrates with the following applications:

Aplos, QuickBooks, Stripe, Twitter

Q. What level of support does Bloomerang offer?

Bloomerang offers the following support options:

Online Support, Phone Support, Video Tutorials