Electronic health records and practice management software2.5/5 (28 reviews)
Founded and guided by physicians, e-MDs provides electronic health records and practice management software for physician practices and enterprises. The e-MDs solution series includes Electronic Health Record & Practice Management, Revenue Cycle Management, Population Health Management, and Enrollment & Credentialing Solutions.
The solution was designed with an aim to help practice optimize patient care while improving practice performance and profitability. The solution can handle complex work related to patient care and billing, offering a complete suite of application to improve efficiency. It has a united database for document management, billing, patient tracking, and workflow management functions. e-MDs features an OB Module which offers efficient data collection and reporting tool. The module integrates with e-MDs charts and e-MDs bills. It has a wide range of templates which caters all the primary care and all the varieties of other specialties. The templates are customizable which can be adjusted easily without any programming language. The solution also features mobile access for physicians on the move. The solution is Meaningful Use Stage 1 and Stage 2 certified.
The company has over 50,000 users in thousands of practices. The software comes with on-site, hosted or cloud-based deployment options.
I operate a solo practice general surgery office with one surgeon and two employees in a small town in north central Mississippi. I have been using e-MDs Solution Series since 2001 when I completed my active duty service obligation in the US Army. Software has come a long way in that time frame. My server is local in my office, not off-site. I provide my own IT support as there is no reliable support of sufficient calibre in town to do so. I occasionally use outside internet based support when I need OS/Active Directory/DNS/etc... type support.
Upon leaving the US Army, I realized that electronic records were up and coming as the best means for documentation. I had no prior EMR experience, other than the CHCS system that was then in use in the DOD.
I have been diligent in keeping my system up to date with the latest version of e-MDs. I use iPad nMotion application for documentation of notes for patients seen out of office. as well as reviewing records/documents from prior visits. I use iPhone Rounds application to document billable procedures that I perform outside of my office. Both apps can be used to scribe electronically when needed. The iPhone app comes in handy after hours to document phone conversations with patients immediatly after the call has ended. In the office, I use a Windows 7 Pro tablet to document my notes with the main Solution Series applications.
Implementation initially was in 2001. I attended a two day training in Austin, TX where I learned both the charting and billing side of the software (Remember I was just in the US Army and had no billing experience, minimal coding experience). I hired a woman who had some billing experience from prior Family Medicine practice she had worked in. I taught her the Billing software mechanics. She taught me the coding/billing insurance processes. We were up and running in days and never looked back. I closed that initial practice and upon moving to my current location. I was able to set up the computer system, restore the database, and initially train two persons to use the software in the performance of their duties. I have had a few billing clerks over the last 10 years, and I and the outgoing clerk were able to train the incoming individual without difficulty. I actually can perform all the billing functions as needed when my clerk is absent (invoice generation, claim batch submission, posting of payments from insurance and patients, transfer of balances, statement creation, etc...)
The charting software is currently very customizable to anyone's practice. As a general surgeon, my charting needs are somewhat different from a primary care practice needs. The ability to create/edit templates to document the different sections of the note, makes note creation very easy. By having complete templates, I auto-prompt myself or remind myself to ask questions that I might have forgotten to ask otherwise.
Customer support has always been a strongpoint of the e-MDs company. I 'auto-triage' my support. Things that I need an answer to yesterday, are answered yesterday. Things that can wait, are submitted via the support forum and are answered in an appropriate amount of time. I also look for the answers to my questions prior to submitting the question.
Benefits are hard to quantify in terms of dollars and cents. I was able to successfully attest to meaningful use both in 2011 and 2012 by using the system. I don't spend rent money floor space for a chart room. I don't pay my staff to go find and retrieve physical medical records to bring to me for review/comment/entry, and then refile them. Paper work is not lost once entered into the chart.
This is my 2nd EMR/PM. Expect to invest time and $.
The previous reviewers are not wrong about this software, it does require many clicks to do anything, but it will function differently in different hands. I like having the option of modifying every piece of data in my note, through structured drop down menus. Others prefer to push every patient into a 1 click boilerplate MS word style template. Structured data will be required for HITECH. But eMDs does allow you to make 1 click templates with the structured data. Even then you can change any piece by clicking it right in the note.
PM component is very efficient compared to my prior (Acrendo's) software
I don't see how you could have better charting, If you dictated a note in the detail of this EMR note you would spend 2x as much time. But that won't happen out of the box. The first year will require many nights or weekends of template modifications to speed up your workflow.
PM component Cut my billing time down 70% with AR improvement of 50% within a few months(over my prior EMR/PM system)
Very versatile product
Some English Natural language capability.
Fairly smooth click to click. Things might take many clicks but they pop up quickly and smoothly while charting
My notes look professional and thorough and take seconds for 99212 and <5 minutes for a 99203 (un-templated CC/HPI). ~15 seconds for a 99203 templated and uncomplicated condition
Easily enter diagnosis and treatment plan in a few seconds then go back later and add details to note. But diagnosis and charges are captured within 30 seconds easily, despite the multiple clicks needed as mentioned by other reviewers.
Everything is done within the note so as you write an Rx, give written recs and handouts, your note shows you gave it to them. You can even send different documents to different printers if needed, all as you sign your note
When everything can become structured data, setup can take time--many months, maybe even a year but there is enough premade data to keep the development process minimally painful.
No spell check in drop down menus to prevent foolish errors
Jack of all trades master of none, until you develop your system to your liking.
Crashes (but Minimal if you stop the use of Micorwave in the office while charting wireless-Not kidding)
My implementation went badly, review your insurance and fee structure completely before billing!!!
There is an odd quirk in the system intended to add versatility that can cause problems if you change your CPTs or add modifiers. This sometimes sets the fee to $0 if you click yes on the popup question do want to change the fee? Always say No!!!
It isn't free!!
I've used several Practice Management systems in the last 10 years and E-mds is the one I recommend to inquiring practices because of it's comprehensiveness and ease of use.
E-Mds is the most user friendly Practice Management software I've ever used. On the posting tab, it's so easy to see an overview of the account and each individual invoice without having to navigate to different pages. The reports are pretty good, as well, but the crystal reports can be a little hard to maneuver, especially if you are working in a billing service database.
The collections module is my least favorite thing about E-mds. It only has the option for invoice based collections and some of our practices are specialists who see patients frequently. The lists can get pretty long.
Customer support is not the best I've ever dealt with either. I think they are getting better at response time, but the answers to my "can we do this" questions are usually "no".
The system was a mediocre system. It does what's needed; however, administrative reports seem to be the best aspect of the EMR and do supersede other systems I've worked with.
This product has a very robust reporting system. The dates and data are able to be adjusted which makes mining for data so much easier. This system has a really good user conference every year in which I would recommend sending someone from each department to learn. e-MD's stays very up to date on quality metrics and programs.
The company itself does not provide customer service and are EXTREMELY hard to get in touch with if you have a concern. e-MD's uses a third party for customer support and they typically did a pretty good job with helping us to manage the system. Templates are EXTREMELY advanced and hard to create. The scheduling system seemed antiquated as well. The system is also very expensive.
The benefits are multiple, allows to program patients, equipment and personnel which can be a complex task, which makes a big difference in patient satisfaction. Likewise, you can have full control of EHR directly from the office or hosted in the cloud eMDs, the series of solutions works as a doctor thinks, and among other things, the Solution Series section is also known to be the leading system in capturing accurate clinical and billing data that supports the ability to make detailed quality reports and generate accurate claims.
I like the most is that it improves the patients' experience with your practice, gives them the confidence that the practice enabled with technology can provide fast, efficient, accurate and compassionate attention. The management technology of medical practice improves relations with the patient, instead of moving away from them. I also like that Solution Series clinical solutions are designed by practicing physicians who recognize that the software must be fast, customizable and intuitive at the point of care.
I like the least is that the form of relationship of the doctor with his patient is not predicted by the software and many of them, we must use technology but with caution.
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• e-MDs offers a range of templates, catering to the needs of a variety of specialties.
• It enables users to create KPI reports and dashboards.
• The solution is ICD-10 Compliant and Meaningful Use Stage 1 and Stage 2 certified.
• Users can access the EHRs via a mobile app available on iTunes.
Below are some frequently asked questions for e-MDs Solution Series.
e-MDs Solution Series offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
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e-MDs Solution Series offers the following features:
e-MDs Solution Series has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
e-MDs Solution Series supports the following languages:
e-MDs Solution Series has the following pricing plans:
e-MDs Solution Series supports the following devices:
e-MDs Solution Series integrates with the following applications:
Avalon Laboratory System
e-MDs Solution Series offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials