Volunteer Impact

Volunteer Impact

Better Software and Better Support

4.7/5 (17 reviews)

Volunteer Impact Overview

Volunteer Impact is a volunteer management software that helps both large national and regional organizations to recruit, track, and schedule volunteers across a variety of sectors within five countries. Industries include social service, health, environmental, animal welfare, sporting events, and festivals.

Volunteer Impact users can collect information on volunteers and use a chart to track each volunteer's availability. To better match volunteers to a role, users can check boxes that mark their interests. Volunteers applying online land directly into the organization’s Volunteer Impact account for reviewing and processing. Users can configure their settings to be notified by email whenever there is a new applicant, as well as send the applicants a personalized automated email upon form completion. Application questions are unlimited and can be customized.

Volunteer profiles consolidate all personal information including responses to application questions, uploaded documents such as background check results and certificates, as well as qualifications. Users can communicate with volunteers via email directly from their profile or send an internal private message for them to see once they login. Users can easily assign volunteers to shifts and view their schedule in list and calendar format.

Organizations can view reports related to a particular volunteer’s contributions as well as their feedback and outputs from shifts. All data can be exported to Excel for more advanced reporting. Volunteer Impact portals are accessible via any device connected to the internet with a web browser. Volunteer Impact can be personalized and branded with the organization's logo and colors.

Pricing

Starting from
US$240,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English, French, Portuguese, Spanish

Volunteer Impact Reviews

Overall rating
4.7/5
100% positive reviews
12
Excellent
5
Very good
0
Average
0
Poor
0
Terrible
Michele R.

Our Best Business Decision was to Switch to Volunteer Impact

Used Daily for 2+ years
Reviewed on 2016/12/08
Review Source: Capterra

Volunteer Resources with Alberta Health Services (AHS) is a provincial health organization supporting the residents of Alberta, Canada. AHS has over 14,500 dedicated volunteers helping to meet the mission, values and strategies of AHS.

To us, volunteers are more than numbers. Volunteers support so many areas of AHS's work ' in our facilities, at our planning tables and in our communities. Volunteers are in our acute care hospitals, in our rehabilitation hospitals, in our home care programs, in cancer care, in mental health and addictions, in pediatric care, in continuing care and in public health programs.

And to make all of this work, we needed a volunteer management software that was flexible enough to allow us to work with the site, program, or service's specific needs as well as the ability to compile data across an enterprise platform. We have fully embraced technology with the use of the online application features, the ability for volunteers to manage their own schedules and to record their own hours. And for those volunteers not so comfortable with technology, we were able to meet them on their terms.

The support from Better Impact has been phenomenal.. We have a question, it is usually answered within the day. We ask for an system improvement or change to reflect our needs, it is acknowledged and given serious consideration, not just ignored. Our IT department looks at the annual bill for licencing and says 'That's it??'. The ability to access our volunteer records from a variety of platforms, means that Volunteer Resources doesn't have to be in the office to manage their business needs.

Two years into our relationship with Better Impact, a review was held to evaluate the outcome of our decision to use this product. From all teams, came a resounding endorsement. It was one of our best business decisions Volunteer Resources at Alberta Health Services ever made!

Pros

Enterprise level function - ability to capture data across a variety of accounts
Online application process and ability to modify based on the accounts needs
Ability to have online scheduling (versus having to use a spreadsheet)
Ability of volunteers to manage their own schedule and to record their own hours
Ability of volunteers to print their own reports on their hours.

Cons

Our privacy team would like to see an audit tracking feature in this program, but recognize that this would have a significant impact on our costs.

Response from Better Impact

Thank you for taking the time to write a review Michele. It's a pleasure to work with Alberta Health.

I appreciate your comment on the upgrades. We've been thinking about ways we could do more outreach with each release and you'll see these in action in the new year.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Amy O.

Excellent Product with Continued Potential

Used Daily for 2+ years
Reviewed on 2016/06/24
Review Source: Capterra

Since implementing Better Impact in mid-2014, we have experienced countless benefits from this software. It is an excellent content management system that also has an easy-to-use 'customer interface' for the volunteer that lets them take a lot of ownership of their volunteer experience. The administrative side is not overly complicated and our 10+ volunteer coordinators have learned it with relative ease.

One of the primary reasons our experience has been a positive one is that in early 2015 our organization announced it would be going through a merger with 2 other nonprofit hospices'each with their own volunteer program. After deciding to keep the Better Impact system that I had implemented, the process was relatively smooth to migrate all of those volunteer records, build new custom fields and create new activities to encompass these two other hospices' volunteer efforts. All of this was possible because Better Impact is a malleable system that can move and change with your organization!

Continual software updates have brought some needed changes to pass, but there is still a lot of room for growth. As various organizations submit recommendations for changes it does seem that Better Impact is listening! They care about the customer and how their software can enhance volunteer management for volunteer programs of all shapes and sizes.

Pros

I like how flexible this software is for both the administrators as well as the volunteers. The 'volunteer status' levels (e.g., Applicant, In Process) allow organizations to define what those levels mean and then develop a 'pipeline' that works for them. MyVolunteerPage.com was a real game-changer for us that allowed our volunteers to truly own their volunteer career with JourneyCare; they use this website to get news updates, manage their schedule, download important documents, update their contact information/availability, and communicate with the Volunteer Services team. And unlimited 'custom fields' allow us to constantly massage the software to suit our needs as volunteer coordinators with varying responsibilities. As long as we're all using Better Impact for *everything* we do, we're able to stay on the same page across 10 counties and in at least 4 different offices.

Cons

I would like to see some of the features be more automated. For instance, when volunteers tell us they're going on vacation we'd love a mechanism that lets us manually move them to Inactive - Short-term with an 'expiration date' that automatically moves them back to Accepted on a specified date. This would ensure they don't receive our 'open request' emails when they're gone and they'd automatically be brought back into the loop once they return. Another automation that would GREATLY help is that we have 5 Hospice CareCenter locations'each with its own volunteer schedule. Rather than having 3 coordinators pull the schedule report for the IPC they manage, it'd be nice if Better Impact allowed them to receive an automatic email of this schedule on a daily/weekly/TBD basis.

The one thing, though, that would have the biggest impact on our day-to-day is the Feedback Export report. The format is, honestly, garbage and it takes a good amount of manual massaging of an Excel spreadsheet every week to get this report into a usable format. We need the Feedback Fields to be listed as columns'not rows'so that one line item is one entry. I think that this report and a few others could use some updating to really assist customers with completing their work efficiently.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tamara M.

Chat Feature Out of This World!

Used Daily for 1+ year
Reviewed on 2016/08/12
Review Source: Capterra

I was having an issue with an activity and could not determine why certain volunteers were unable to view the listing. I was able to quickly reach out via the new chat feature and speak to someone who got things sorted out for me within 15 minutes! Although our volunteer program is over 400 strong, I am the only person in the agency who has knowledge of the system. It was great to quickly get a second pair of eyes on the issue to help me figure out the problem.

Pros

Administrative functions allow me to easily review volunteer accounts and assign them to tasks or determine why they may or may not be able to view certain activities within their portal.

Cons

I wish that there were a forum function that would allow my volunteers to create reports about their visits within the system. For the time being we are using Yahoo! groups (I know, no one uses this anymore, not even Yahoo!) and it would be nice to have an all in one product.

Response from Better Impact

Hi Tamara, - I have great news. There actually IS a way for volunteers to provide feedback in the system about their visits. Give a us a call and we'll give you a quick introduction. :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rodney A.

It's like a good wristwatch

Reviewed on 2013/08/15
Review Source: Capterra

Like a good wristwatch... VolunteerImpact can become indispensable AND
it takes a lickin' and keeps on tickin'

This application is the back-bone of our program. We couldn't live without it.

Volunteer Impact does an excellent job of organizing our volunteers and volunteer activities for us. Everything becomes clear and easy to understand, which keeps us on task and productive. The system also enough flexibility for adapting to the particulars of our programs and how our programs change over time.

We are growing with the system. And it is growing with us.

Best of all, Volunteer Impact meets 95% of our needs. I find that we are constantly dreaming up more functions that we wish the system could provide to us.
Why is that? I think it's because VolunteerImpact keeps satisfying basic and fundamental functions. Then they go ahead and add more functionality. It gets better over time, because we're getting better over time.

What doesn't Volunteer Impact do?
First, it doesn't do the work for you. You have to maintain your data. That's your job and you still have to do the work. But if you are smart about it, Volunteer Impact will multiply for impact.
Also, you have to use clear and consistent procedures about using the system. We share our records with multiple administrators. And we are sure that each user understands how to change the data.

Second, it can't do everything. e.g. VolunteerImpact is great at collecting "outputs" from each volunteer activity. But you can't quite tabulate those "outputs" into comparable tables. Want very detailed analysis of your program? VolunteerImpact will help you collect the data, but you still have to parse it out.

Third, you and your volunteers need to sign in. If you don't use it, it won't work. Same for your volunteers. If you want them to use it, you have to show them how. AND they have to sign-in each and every time.

Like a good wristwatch... you'll start turning to VolunteerImpact every hour.

Rating breakdown

Ease of Use
Customer Support

Tarina C.

Great service and reliable software

Used Weekly for 2+ years
Reviewed on 2018/01/07
Review Source: Capterra

Pros

The best part of this software is the ability to customize almost everything within it. From firms to styles to colours, it can all be set to match your image. From the volunteer side, a volunteer owns their account and is able to keep one account, even if they volunteer for multiple agencies that use it. The customer service is extraordinarily fantastic and during our largest Canadian interface fire, their staff stepped up quickly to modify settings on our behalf when all internet and data services ceased to function in the city.

Cons

Figuring out how to navigate the admin portal and customize and design it to your needs is not intuitive. I relied heavily on their service support staff to accomplish this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Volunteer Impact Pricing

Starting from
US$240,00/year
Pricing options
Free Trial
Subscription
Value for money

Unlimited administrators (does not affect price)
Subscription based on the number of volunteers and if applicable, the number of locations

Volunteer Impact Features

  • API
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Recruiting Management
  • Time & Attendance Tracking

  • Activity Dashboard
  • Applicant Tracking
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Real Time Reporting
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for Volunteer Impact

Key features of Volunteer Impact

  • Access to your online document library
  • Activity and email templates
  • All data exportable to Excel for advanced reporting
  • Automated reminder emails
  • Compliant with WCAG 2.0 AA accessibility standards
  • Configuration options
  • Contact information
  • Customizable online application forms
  • Customizable set of filters
  • Data encrypted in trasit and at rest
  • Data encryption
  • Desktop & mobile online volunteer portals
  • Download shifts to Outlook, Google, Yahoo or ical calendar
  • Email and activity templates
  • Email integration
  • Enterprise functionality
  • Flexible scheduling
  • Hours and numbers of volunteers
  • Individual & targeted mass communications
  • Internal communication
  • Log hours and generate an hours report
  • Optional client module (beta)
  • Organization configurations
  • Passwords encryption
  • Permissions
  • Print and save schedules
  • Professional data hosting & protection
  • Profile images
  • Profile search
  • Provide feedback at the end of a shift
  • Record of emails stored in the software
  • Save search queries on frequently used reports
  • Send text messages
  • Server monitoring
  • Social media feeds
  • Track interests, availability and qualifications
  • Tracking and reporting
  • Unlimited custom fields of various types
  • Unlimited number of administrators
  • Volunteer feedback & outputs from their shift
  • Volunteer portal branding
  • Volunteer profiles
  • self-scheduling

Benefits

Configurations allow for an unlimited number of administrations with an option for limited access to various areas of the software.

Volunteers can self schedule if they have the right credentials, trainings or prerequisites etc. Administrators can schedule volunteers in a variety of formats including one-off, occasional, seasonal, ongoing volunteers and/or groups, as well as permit pre-qualified users to self-schedule.

Feedback forms collect output and anecdotal data for reporting on organizational accomplishments.

Volunteer Impact’s visual reports include data such as volunteer numbers, hours, accomplishments and demographics, and can be exported to Excel.

Our professional data protection includes data and password encryption in transit and at rest, and continuous server monitoring for intrusion prevention and attempts

Volunteer Impact FAQs

Below are some frequently asked questions for Volunteer Impact.

Q. What type of pricing plans does Volunteer Impact offer?

Volunteer Impact offers the following pricing plans:

Starting from: US$240,00/year

Pricing model: Subscription

Free Trial: Available

Unlimited administrators (does not affect price)
Subscription based on the number of volunteers and if applicable, the number of locations

Q. What are the main features of Volunteer Impact?

Volunteer Impact offers the following features:

  • Access to your online document library
  • Activity and email templates
  • All data exportable to Excel for advanced reporting
  • Automated reminder emails
  • Compliant with WCAG 2.0 AA accessibility standards
  • Configuration options
  • Contact information
  • Customizable online application forms
  • Customizable set of filters
  • Data encrypted in trasit and at rest
  • Data encryption
  • Desktop & mobile online volunteer portals
  • Download shifts to Outlook, Google, Yahoo or ical calendar
  • Email and activity templates
  • Email integration
  • Enterprise functionality
  • Flexible scheduling
  • Hours and numbers of volunteers
  • Individual & targeted mass communications
  • Internal communication
  • Log hours and generate an hours report
  • Optional client module (beta)
  • Organization configurations
  • Passwords encryption
  • Permissions
  • Print and save schedules
  • Professional data hosting & protection
  • Profile images
  • Profile search
  • Provide feedback at the end of a shift
  • Record of emails stored in the software
  • Save search queries on frequently used reports
  • Send text messages
  • Server monitoring
  • Social media feeds
  • Track interests, availability and qualifications
  • Tracking and reporting
  • Unlimited custom fields of various types
  • Unlimited number of administrators
  • Volunteer feedback & outputs from their shift
  • Volunteer portal branding
  • Volunteer profiles
  • self-scheduling

Q. Who are the typical users of Volunteer Impact?

Volunteer Impact has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Volunteer Impact support?

Volunteer Impact supports the following languages:

English, French, Portuguese, Spanish

Q. What type of pricing plans does Volunteer Impact offer?

Volunteer Impact has the following pricing plans:

Subscription

Q. Does Volunteer Impact support mobile devices?

Volunteer Impact supports the following devices:

Android, iPhone, iPad

Q. What other apps does Volunteer Impact integrate with?

Volunteer Impact integrates with the following applications:

Facebook, Microsoft Excel, Twitter

Q. What level of support does Volunteer Impact offer?

Volunteer Impact offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials