About Volunteer Impact

Volunteer Impact is a volunteer management software that helps both large national and regional organizations to recruit, track, and schedule volunteers across a variety of sectors within five countries. Industries include social service, health, environmental, animal welfare, sporting events, and festivals.

Volunteer Impact users can collect information on volunteers and use a chart to track each volunteer's availability. To better match volunteers to a role, users can check boxes that mark their interests. Volunteers applying online land directly into the organization’s Volunteer Impact account for reviewing and processing. Users can configure their settings to be notified by email whenever there is a new applicant, as well as send the applicants a personalized automated email upon form completion. Application questions are unlimited and can be customized.

Volunteer profiles consolidate all personal information including responses to application questions, uploaded documents such as background check results and certificates, as well as qualifications. Users can communicate with volunteers via email directly from their profile or send an internal private message for them to see once they login. Users can easily assign volunteers to shifts and view their schedule in list and calendar format.

Organizations can view reports related to a particular volunteer’s contributions as well as their feedback and outputs from shifts. All data can be exported to Excel for more advanced reporting. Volunteer Impact portals are accessible via any device connected to the internet with a web browser. Volunteer Impact can be personalized and branded with the organization's logo and colors.

Key benefits of Volunteer Impact

Configurations allow for an unlimited number of administrations with an option for limited access to various areas of the software.

Volunteers can self schedule if they have the right credentials, trainings or prerequisites etc. Administrators can schedule volunteers in a variety of formats including one-off, occasional, seasonal, ongoing volunteers and/or groups, as well as permit pre-qualified users to self-schedule.

Feedback forms collect output and anecdotal data for reporting on organizational accomplishments.

Volunteer Impact’s visual reports include data such as volunteer numbers, hours, accomplishments and demographics, and can be exported to Excel.

Our professional data protection includes data and password encryption in transit and at rest, and continuous server monitoring for intrusion prevention and attempts

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, New Zealand, Portugal, United States

Supported Languages

English, French, Portuguese, Spanish

Images

Administrator Login Screen
The Opening Dashboard (Configurable) - Pinned search can execute you common process in one click! Tag the screens you go to often as a favourite and get to them in one click! Get back to screens you were on recently in one click!
Help is available by phone, email and chat (with an average first response time of 5 minutes)
See which shifts are filled and which ones have vacancies
Report on a variety of metrics
View 6 more
Volunteer Impact video Volunteer Impact video Volunteer Impact screenshot: Administrator Login Screen Volunteer Impact screenshot: The Opening Dashboard (Configurable) - Pinned search can execute you common process in one click! Tag the screens you go to often as a favourite and get to them in one click! Get back to screens you were on recently in one click! Volunteer Impact screenshot: Help is available by phone, email and chat (with an average first response time of 5 minutes) Volunteer Impact screenshot: See which shifts are filled and which ones have vacancies Volunteer Impact screenshot: Report on a variety of metrics

Features

Total features of Volunteer Impact: 74

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Assignment Management
  • Attendance Tracking
  • Automated Scheduling
  • Built-In Database
  • Calendar Management
  • Calendar Sync
  • Certification Tracking
  • Communication Management
  • Configuration Management
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Extraction
  • Data Import/Export
  • Database Conversion
  • Document Storage
  • Duplicate Detection
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Templates
  • Event Management
  • Event Scheduling
  • Feedback Management
  • Filtering
  • Historical Reporting
  • Interaction Tracking
  • Live Chat
  • Member Directory
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Location
  • Multiple User Accounts
  • Personalization
  • Real Time Data
  • Real Time Reporting
  • Recognition Management
  • Recruitment Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Self-Enrollment
  • Skills Tracking
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Task Scheduling
  • Time Clock
  • User Management
  • User Profiles
  • Volunteer Management
  • Volunteer Recruiting
  • Website Integration

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Reviews

Overall rating

4,7 /5
(20)
Value for Money
4,8/5
Features
4,1/5
Ease of Use
4,3/5
Customer Support
4,7/5

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Showing 5 reviews of 20
Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Connect your new and existing volunteers with your organisation easily and schedule...

Reviewed on 2021/01/09

The system has been easy to setup and use and manage by people with a wide range of technical...

The system has been easy to setup and use and manage by people with a wide range of technical skills. Volunteer acceptance has been high and feedback positive. It has enabled our organisations to connect through a digital platform and connect with new and existing volunteers in a manner which suits their lifestyle.

Pros

The Volunteer Impact module in the Better impact platform ticks many boxes for core volunteer management. It allows the volunteers to easily login to a portal and manage their schedules and opportunities.

Good management of qualifications and expiry dates like child protection and first aid.

For event setup there are 3 or 4 different types of schedules that can be setup to handle the vast majority of cases. Volunteers can be auto acepted to the event or reviewed. Wait lists can be created and event items hidden when they reach capacity.

The system can also use qualifications to show or hide certain events from people who are or are not qualified for the event item.

It also has the functionality to facilitate online training and learning with a simple module based approach.

From a volunteer management point of view it has good visibility of the onboarding process of new volunteers and easy customisation of the application forms. Application forms can have custom fields and custom grouping of fields. Custom fields can be free text and dropdowns and other types as well. It comes with the flexibility of having three unique application forms feeding into the system. There is a strong API function to access the volunteer data and integrate this into other systems.

Another great feature for new users is the full functionality of the trial for 30 days.

Cons

You really have to drill down really deep to find any challenges with this product. It is steadily evolving balancing the desire for all functionality from end users with maintaining its ease of use.

If we are looking at small things the application form does not have depencies between fields for example if dropdown 1 is value A then don't show text field 2.

There are a few small enhancements I would like to see in the learning management component but as this is not the core strength it is expected that over time this will be improved as it is used more.

This product can be up and running in test environment the same day as configuration and fine tuning over the next few days

Michele R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our Best Business Decision was to Switch to Volunteer Impact

Reviewed on 2016/12/08

Volunteer Resources with Alberta Health Services (AHS) is a provincial health organization...

Volunteer Resources with Alberta Health Services (AHS) is a provincial health organization supporting the residents of Alberta, Canada. AHS has over 14,500 dedicated volunteers helping to meet the mission, values and strategies of AHS.

To us, volunteers are more than numbers. Volunteers support so many areas of AHS's work ' in our facilities, at our planning tables and in our communities. Volunteers are in our acute care hospitals, in our rehabilitation hospitals, in our home care programs, in cancer care, in mental health and addictions, in pediatric care, in continuing care and in public health programs.

And to make all of this work, we needed a volunteer management software that was flexible enough to allow us to work with the site, program, or service's specific needs as well as the ability to compile data across an enterprise platform. We have fully embraced technology with the use of the online application features, the ability for volunteers to manage their own schedules and to record their own hours. And for those volunteers not so comfortable with technology, we were able to meet them on their terms.

The support from Better Impact has been phenomenal.. We have a question, it is usually answered within the day. We ask for an system improvement or change to reflect our needs, it is acknowledged and given serious consideration, not just ignored. Our IT department looks at the annual bill for licencing and says 'That's it??'. The ability to access our volunteer records from a variety of platforms, means that Volunteer Resources doesn't have to be in the office to manage their business needs.

Two years into our relationship with Better Impact, a review was held to evaluate the outcome of our decision to use this product. From all teams, came a resounding endorsement. It was one of our best business decisions Volunteer Resources at Alberta Health Services ever made!

Pros

Enterprise level function - ability to capture data across a variety of accounts
Online application process and ability to modify based on the accounts needs
Ability to have online scheduling (versus having to use a spreadsheet)
Ability of volunteers to manage their own schedule and to record their own hours
Ability of volunteers to print their own reports on their hours.

Cons

Our privacy team would like to see an audit tracking feature in this program, but recognize that this would have a significant impact on our costs.

Response from Better Impact

Thank you for taking the time to write a review Michele. It's a pleasure to work with Alberta Health.

I appreciate your comment on the upgrades. We've been thinking about ways we could do more outreach with each release and you'll see these in action in the new year.

Jen R.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Great for volunteers to log hours.

Reviewed on 2020/08/18

It has streamlined our volunteer tracking, before this we had a spreadsheet volunteers would fill...

It has streamlined our volunteer tracking, before this we had a spreadsheet volunteers would fill in by hand and then we would spend time entering the data at the end of the month. Becuase of this, it has also improved accuracy, as logging volunteer hours the same day or day after, staff and volunteers can remember exactly what they did, so the guesswork with amount of time spent on an activity is reduced.

Pros

I love the ease at which I can pull up volunteer's information, and that they can log their own hours. This system saves a few hours every month. That might not sound like a lot, but every bit adds up.

Cons

I struggle to generate reports, there are no many options, it is confusing. I'll go in to make a simple report and get overwhelmed with the options to choose from, and I cannot remember which boxes to check to get just the right data.

Amy O.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product with Continued Potential

Reviewed on 2016/06/24

Since implementing Better Impact in mid-2014, we have experienced countless benefits from this...

Since implementing Better Impact in mid-2014, we have experienced countless benefits from this software. It is an excellent content management system that also has an easy-to-use 'customer interface' for the volunteer that lets them take a lot of ownership of their volunteer experience. The administrative side is not overly complicated and our 10+ volunteer coordinators have learned it with relative ease.

One of the primary reasons our experience has been a positive one is that in early 2015 our organization announced it would be going through a merger with 2 other nonprofit hospices'each with their own volunteer program. After deciding to keep the Better Impact system that I had implemented, the process was relatively smooth to migrate all of those volunteer records, build new custom fields and create new activities to encompass these two other hospices' volunteer efforts. All of this was possible because Better Impact is a malleable system that can move and change with your organization!

Continual software updates have brought some needed changes to pass, but there is still a lot of room for growth. As various organizations submit recommendations for changes it does seem that Better Impact is listening! They care about the customer and how their software can enhance volunteer management for volunteer programs of all shapes and sizes.

Pros

I like how flexible this software is for both the administrators as well as the volunteers. The 'volunteer status' levels (e.g., Applicant, In Process) allow organizations to define what those levels mean and then develop a 'pipeline' that works for them. MyVolunteerPage.com was a real game-changer for us that allowed our volunteers to truly own their volunteer career with JourneyCare; they use this website to get news updates, manage their schedule, download important documents, update their contact information/availability, and communicate with the Volunteer Services team. And unlimited 'custom fields' allow us to constantly massage the software to suit our needs as volunteer coordinators with varying responsibilities. As long as we're all using Better Impact for *everything* we do, we're able to stay on the same page across 10 counties and in at least 4 different offices.

Cons

I would like to see some of the features be more automated. For instance, when volunteers tell us they're going on vacation we'd love a mechanism that lets us manually move them to Inactive - Short-term with an 'expiration date' that automatically moves them back to Accepted on a specified date. This would ensure they don't receive our 'open request' emails when they're gone and they'd automatically be brought back into the loop once they return. Another automation that would GREATLY help is that we have 5 Hospice CareCenter locations'each with its own volunteer schedule. Rather than having 3 coordinators pull the schedule report for the IPC they manage, it'd be nice if Better Impact allowed them to receive an automatic email of this schedule on a daily/weekly/TBD basis.

The one thing, though, that would have the biggest impact on our day-to-day is the Feedback Export report. The format is, honestly, garbage and it takes a good amount of manual massaging of an Excel spreadsheet every week to get this report into a usable format. We need the Feedback Fields to be listed as columns'not rows'so that one line item is one entry. I think that this report and a few others could use some updating to really assist customers with completing their work efficiently.

Tamara M.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Chat Feature Out of This World!

Reviewed on 2016/08/12

I was having an issue with an activity and could not determine why certain volunteers were unable...

I was having an issue with an activity and could not determine why certain volunteers were unable to view the listing. I was able to quickly reach out via the new chat feature and speak to someone who got things sorted out for me within 15 minutes! Although our volunteer program is over 400 strong, I am the only person in the agency who has knowledge of the system. It was great to quickly get a second pair of eyes on the issue to help me figure out the problem.

Pros

Administrative functions allow me to easily review volunteer accounts and assign them to tasks or determine why they may or may not be able to view certain activities within their portal.

Cons

I wish that there were a forum function that would allow my volunteers to create reports about their visits within the system. For the time being we are using Yahoo! groups (I know, no one uses this anymore, not even Yahoo!) and it would be nice to have an all in one product.

Response from Better Impact

Hi Tamara, - I have great news. There actually IS a way for volunteers to provide feedback in the system about their visits. Give a us a call and we'll give you a quick introduction. :)

Showing 5 reviews of 20 Read all reviews

Volunteer Impact FAQs

Below are some frequently asked questions for Volunteer Impact.

Volunteer Impact offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about Volunteer Impact features

Volunteer Impact has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Volunteer Impact supports the following languages:

English, French, Portuguese, Spanish

Volunteer Impact supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Volunteer Impact integrates with the following applications:

Facebook, Microsoft Excel, Sterling, Twitter

Volunteer Impact offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Volunteer Impact.