VeraSMART

VeraSMART

Call accounting and reporting solution

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VeraSMART Overview

VeraSMART is a call accounting and reporting solution from Calero, which offers users tools for call tracking, personal call identification, capacity monitoring, productivity tracking, call costing, and accounting for both wireline/landline and mobile/wireless communications.

VeraSMART can be used to track calls, both inbound and outbound, and automatically notify users of calls to specific numbers, such as the emergency services. Users can also be alerted when call metrics exceed those expected for normal call activity, triggered by excessive calling, making unauthorized long-distance or international calls, and dialing flagged numbers. Employees can be made aware of their personal usage and call habits with personal call identification, which includes full call histories and costs, to capture appropriate reimbursements.

VeraSMART can also be used to analyse daily call activity and traffic, including peak call flow. Issues such as insufficient capacity at peak times and long call queues can also be identified, as well as the productivity of call handlers, giving users insight into whether they have the capacity to handle the volume of calls they receive, and changes that can be made to improve customer satisfaction and employee productivity.

Pricing

Starting from
N/A
Pricing options
Free Trial

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

VeraSMART Pricing

Starting from
N/A
Pricing options
Free Trial

Pricing information is available on inquiry.

VeraSMART Features

  • Automatic Notifications
  • Call Reporting
  • Monitoring

  • API
  • Activity Dashboard
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Communication Management
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail

Additional information for VeraSMART

Key features of VeraSMART

  • Ad hoc reporting
  • Automated wireless expense chargeback
  • Automatic alerts
  • Call histories
  • Call record data
  • Customizable dashboards
  • Customizable reports
  • Dashboard sharing
  • Emergency call tracking
  • HIPAA compliant
  • Interactive graphs and charts
  • Landline call accounting
  • Mobile call accounting
  • Personal call identification
  • Productivity tracking
  • Scheduled reporting
  • Suspicious call tracking
  • Unified data from multiple sources

Benefits

VeraSMART can be configured to track both inbound and outbound calls to specific numbers, such as emergency service calls.

Automatic alerts for metrics that exceed normal call activity with triggers for excessive calling, flagged numbers, long distance calls, and international calls.

Employees can view their personal call histories, and the associated costs, with users able to collect reimbursement for costs to the business.

VeraSMART can be used to track daily call activity, with traffic analysis, assisting users in judging required network capacity.

VeraSMART FAQs

Below are some frequently asked questions for VeraSMART.

Q. What type of pricing plans does VeraSMART offer?

VeraSMART offers the following pricing plans:

Free Trial: Not Available

Pricing information is available on inquiry.

Q. What are the main features of VeraSMART?

VeraSMART offers the following features:

  • Ad hoc reporting
  • Automated wireless expense chargeback
  • Automatic alerts
  • Call histories
  • Call record data
  • Customizable dashboards
  • Customizable reports
  • Dashboard sharing
  • Emergency call tracking
  • HIPAA compliant
  • Interactive graphs and charts
  • Landline call accounting
  • Mobile call accounting
  • Personal call identification
  • Productivity tracking
  • Scheduled reporting
  • Suspicious call tracking
  • Unified data from multiple sources

Q. Who are the typical users of VeraSMART?

VeraSMART has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does VeraSMART support?

VeraSMART supports the following languages:

English

Q. What type of pricing plans does VeraSMART offer?

We do not have any information about what VeraSMART pricing plans

Q. Does VeraSMART support mobile devices?

We do not have any information about what devices VeraSMART supports

Q. What other apps does VeraSMART integrate with?

We do not have any information about what integrations VeraSMART has

Q. What level of support does VeraSMART offer?

VeraSMART offers the following support options:

FAQs, Forum, Online Support, Phone Support, Video Tutorials