Skype for Business

Skype for Business

Converse, share and work with remote business collaboration

4.3/5 (8078 reviews)

Skype for Business Overview

Skype for Business extends Skype’s standard capabilities beyond 25 users to cater for broader business deployment. Available standalone or integrated tightly within Microsoft’s Office 365 corporate packages and Enterprise plans, Skype for Business provides a total online meeting solution. Make VoIP calls or engage in message, audio and video chats with individuals across every device, before engaging in meetings with up to 250 people. One platform provides advance scheduling, multi-party 1080p HD video conferencing, plus real time application and desktop sharing with support for PowerPoint presentations also. Skype Meeting Broadcast further broadens the reach to host webinars for up to 10,000 attendees, integrating full producer controls, Microsoft Azure streaming, Bing Pulse polling and audience participation via Yammer.

Single click or touch sign on keeps joining sessions easy from calendar or meeting notifications, while Microsoft’s PSTN conferencing enables meeting attendance from just a telephone. Simply use a dial in number when Internet access is unavailable, with local numbers available worldwide to reduce calling costs.

Pricing

Starting from
US$2,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Skype for Business Reviews

Overall rating
4.3/5
87% positive reviews
4126
Excellent
2880
Very good
822
Average
179
Poor
71
Terrible

Good for connecting with colleagues

Used Daily for 2+ years
Reviewed on 2019/07/08
Review Source: Capterra

Overall, I have had a positive experience with Skype and would love to see them continually improve upon the product. I found that when using Skype for video calls, the quality is usually very good in terms of both the picture and audio.

Pros

Skype integrates very well with the Microsoft office suite and has enabled me and my colleagues to connect with each other instantly and effectively. I think it's great that Skype allows you to edit messages that were previously sent. This has enabled me to rectify embarrassing typos as well as correct vital information.

Our team also likes how you can setup different chats with specific individuals; this is very helpful when we need to share information with a more broad or limited audience. I also like how all users can easily view which members have been added to what chat.

When using skype for video calls, I like to use the screen share feature quite frequently for training during meetings as well.

Cons

In terms of features I would like to see, I think it would be great if Skype would have one more layer of backup for messages. There have been times where I deleted messages and wasn't able to restore them.

In the past, Skype would allow us to copy and paste information from multiple highlighted messages into our company database. However, in a recent update, skype did away with this feature and now we have to copy multiple messages one by one. This is very inconvenient and I would love to see this restored!

Skype also has issues with lagging and crashing that seem to be unrelated to our company network.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10

Great communication facility

Used Daily for 1+ year
Reviewed on 2019/05/24
Review Source: Capterra

As a journalist, and although I currently work in the tourism sector, specifically in a travel agency, for me the use of social networks is of vital importance in order to attract customers and build trust through constant interaction with the public, being Skype for Business a basic communication channel or essential to achieve that contact directly and live that without a doubt bet for quality attention to our customers, so I spend a lot of my time making calls to show varieties of facilities of lodgings and recreational, parks, tourist sites in general, and thus customize the reservations, generating without a doubt better results with a high percentage of packages sold, that unlike sending an email.

This software generates that psychological effect of security and trust that I recommend for the promotion of our services or products, I think there are many people who feel more secure when they see our face, and listen directly to our explanation, thus also avoiding us to fall into misunderstandings that in the future could discredit us professionally. Nothing better than to face, provide solutions and win satisfied customers.

Pros

What really makes me use this software is its great functionality in the communication area, especially for me as a journalist, since among its functions you can share chat, make video conferences, and send other files, with a high security system, allowing us to interact with our colleagues or clients and hold meetings either nationally or internationally without any kind of problem, in addition to being able to link to any type of device and keep track of our calls made which could serve as a database of our clientele to continue promoting our service in the future and also has a response capacity much faster than an email when offering tour packages making the work much more efficient, since it allows a live contact with people and thus Quickly determine your aspirations and be able to provide them with what they are really looking for to enjoy r your holidays in a pleasant way, that really seems great.

Cons

Many times you have problems regarding the resolution of sound and video, as many applications must be paid to use all its functions such as voicemail or call a landline. Sometimes it is vulnerable to bring viruses to our computers. It can also attract unwanted contacts that could harm our work and personal peace of mind. It is important to emphasize that for its proper functioning you must have a good internet connection.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Skype : Must Need for All Organisation

Used Daily for 2+ years
Reviewed on 2019/05/02
Review Source: Capterra

Overall experience is quite good actually in terms of scalability there is no ideal replacement of its type it has been used by many organizations from many many years so it's kind of great control and its integration without dog and other Microsoft products provide Cherry on the cake you can directly see When a person is in meeting and when he is available so that you can connect with him this type of integration with your calendar and my calendar I mean Outlook calendar not Google calendar is quite useful it manages the overall time for everyone just like in my eye like to speak with manager for some discussion so I can directly see when he is available in a way that he is not caught up in an official meeting I can directly send invite so that our discussion is posted on one another calendar we can offer letting this no to everyone wants to reach out in business house

Pros

It is highly popular and almost every organization uses it so it is quite helpful in reaching out to other organizations like client stakeholders project managers in an informal way that has previous validation is already done in terms of account creation and authenticity when it comes to organization email configuration.

Cons

This type of software come at a price the licensing is quite costly especially small organizations which are using the basic version of Skype cannot ping reach to business Skype users because of some security issues and while sharing of files there can be a potential threat of security because sometimes there are some practical data related to science like SOA specs back so that when you share via Outlook and Skype is directly posted to Microsoft service so there should be a matter of getting all this stuff end to end.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Anthony H.

Skype! Effective, easy for your users to adopt, clean and feature rich

Used Daily for 1+ year
Reviewed on 2019/04/26
Review Source: Capterra

I have been asking to deploy skype for years in our infrastructure. When we finally did, i was on the team that set it up and determined how we shaped the policies on use. Our user surveys immediately increased. It allowed for our employees to be able to lean on each other more for support and / or other departments when they needed to ask a question. Our call center employees could ask for escalations without abandoning a phone call or placing a member on hold. Our branch staff were able to ask other tellers how to perform a function. This definitely freed up a lot of the helpdesk queues across our organization.

Skype is a solid and known product. While there are TONS of competitors with a lot more options, or APIs you can build off of. Skype works. It is a solid product and is simple to use. It helps that a lot of people are already familiar with the product as well.

Pros

Easy setup and deployment. Since its a Microsoft product, it communicates easily with a Windows network and Active Directory.

Ability to webconference, chat, user groups, screen share, etc. Skype isnt LOADED with features. it has the features you would need to use for this purpose. Our users adopted this product quickly and with little training.

GUI and flow. It is laid out in a clean effective manner. Very easy to develop training (if needed).

The screen / application sharing is great for desktop support. It allows our employees to share screens with each other to ask for help. They can share with their manager when they have a question. It is discreet and to a member who is waiting for an answer, its seamless.

Cons

Backend reporting and management.

We could not find a plethora of reporting options. It seems to be one size fits all. Customizing needs for your organization are pretty non existant. While that makes it easy for us to say, "no thats not possible". It would be nice if i could give reports to our directors and executives.

We get a common question, "how many messages does "representative" send a day". "Who is "representative" talking to the most.

Without having to dig into conversation history for each individual, it is very limited.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Shikha V.

Skype For Business-Excellent and integrated tool for business conference and meetings

Used Daily for 2+ years
Reviewed on 2019/03/26
Review Source: Capterra

Skype is an outstanding and easy to use application for business meetings and conferences across the globe and it serves our purpose well.

Pros

Skype is the most prominent name when it comes to video and voice conferencing solution for communication across the world. This tool allows its users to interact via texting, audio and video communication. We have been using this tool in our organization for almost 2.5 years now and it is best option for us to conduct conference meetings as our entire team is across the world, connecting from five different locations. We also use this platform to conduct interviews for potential candidates at different locations.
It also has the ‘Screen Sharing’ option, which it makes it super-easy for presentations. The tool is user-friendly and allows the sharing of files. It also creates a directory of important and frequently contacted people so you do not have to look throughout the list every time. It also gives you the option to provide screen control in case you are sharing the screen with the team.
The help support system is quick and provide guidance instantly. It does not provide a feature of chat/video recording but the chats are still there on the application unless you decide to erase it completely. It has interactive emoji and gifs, which helps in turning the conversation fun and interactive between team members.

Cons

The skype conferencing can be a hassle if you are a large group. You need to plan before the call before starting the meeting and sometimes very small technical issues with the camera or microphone can be aggravating. Thus, always plan before conducting a conference call for a large group. Sometimes it is difficult to hear the other party so they should work on the quality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Skype for Business Pricing

Starting from
US$2,00/month
Pricing options
Free Trial
Subscription
Value for money

Skype is FREE for use by up to 25 people.

Standalone Online Plan 1: $2.00 per user per month

Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month

Office 365 Business Essentials: $5.00 per user per month for at least 1 year

Office 365 Business Premium: $12.50 per user per month for at least 1 year

International calling rates still apply, additional enterprise price plans are available.

Skype for Business Features

  • API
  • Chat
  • Instant Messaging
  • Live / Video Conferencing
  • Voice Mail

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Conferencing
  • Monitoring
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration

Additional information for Skype for Business

Key features of Skype for Business

  • Application and desktop sharing options
  • Audio, video, text plus online meetings and webinars
  • Integration within Office 365 suite packages
  • Make HD video calls, conduct meetings and webinars
  • Make VoIP calls to Skype contacts, mobiles and landlines
  • Never miss a call with voice mail and alerts
  • Remote collaboration & live co-authoring between colleagues
  • Securely encrypted to keep data and conversations safe
  • Send instant messages between Skype clients
  • Skype client apps available for all phones and tablets
  • Stream live 1080p HD video calls

Benefits

  • Skype for Business provides voice-over-IP (VoIP) communication and collaboration features for business use, with application support for all computers, tablets and phones.
  • Available standalone or packed with Microsoft Office 365 plans, providing seamless desktop/screen sharing and co-authoring capabilities from within popular apps.
  • Schedule and conduct online meetings with 250 attendees, or invite potentially up to 10,000 people to webinars – limited to colleagues or open to the web public.
  • Make audio calls to Skype client contacts, HD video chats and messaging sessions or enable attendees to join online meetings via telephone and Microsoft’s PSTN.
  • Access common calling features, built-in voice mail with Exchange integration to log missed calls – all with secure encryption enabled by default.
  • Skype for Business FAQs

    Below are some frequently asked questions for Skype for Business.

    Q. What type of pricing plans does Skype for Business offer?

    Skype for Business offers the following pricing plans:

    Starting from: US$2,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Skype is FREE for use by up to 25 people.

    Standalone Online Plan 1: $2.00 per user per month

    Standalone Online Plan 2 (adds Skype for Business online meetings): $5.50 per user per month

    Office 365 Business Essentials: $5.00 per user per month for at least 1 year

    Office 365 Business Premium: $12.50 per user per month for at least 1 year

    International calling rates still apply, additional enterprise price plans are available.

    Q. What are the main features of Skype for Business?

    Skype for Business offers the following features:

    • Application and desktop sharing options
    • Audio, video, text plus online meetings and webinars
    • Integration within Office 365 suite packages
    • Make HD video calls, conduct meetings and webinars
    • Make VoIP calls to Skype contacts, mobiles and landlines
    • Never miss a call with voice mail and alerts
    • Remote collaboration & live co-authoring between colleagues
    • Securely encrypted to keep data and conversations safe
    • Send instant messages between Skype clients
    • Skype client apps available for all phones and tablets
    • Stream live 1080p HD video calls

    Q. Who are the typical users of Skype for Business?

    Skype for Business has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does Skype for Business support?

    Skype for Business supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does Skype for Business offer?

    Skype for Business has the following pricing plans:

    Subscription

    Q. Does Skype for Business support mobile devices?

    Skype for Business supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Skype for Business integrate with?

    Skype for Business integrates with the following applications:

    AbacusLaw, Clarity Connect, Five9, LiveConf, Microsoft Project, Microsoft Teams, Office 365, PeekTime, RingCentral Office, Unily

    Q. What level of support does Skype for Business offer?

    Skype for Business offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials