FieldEdge

The #1 Field Service Software for Home Service Contractors

About FieldEdge

FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.

The dispatch board saves office staff approximately 20+ hours in the week by allowing them to assign work orders based on a tech’s skill set and expected location at the time of job. FieldEdge also helps automate the billing process and eliminates double entry with the seamless QuickBooks integration.

With FieldEdge, technicians can access their items, tasks, services, and materials on-the-go with the mobile app so they never have to call into the office. The app's customizable pricebook helps technicians present good-better-best options to customers to drive additional revenue, which means increased ticket sizes. FieldEdge is also iPad compatible.

Key benefits of FieldEdge

• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks

• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information

• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool

• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board

• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management

• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

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Features

Total features of FieldEdge: 83

  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Call Center Management
  • Call Recording
  • Caller ID
  • Change Order Management
  • Chat/Messaging
  • Client Portal
  • Clock In / Out
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Estimating
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Equipment Tracking
  • Estimating
  • For General Contractors
  • For Locksmiths
  • GPS
  • Historical Reporting
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Tracking
  • Labor Rates
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Alternatives

FieldPulse

4,6
#1 Alternative to FieldEdge
FieldPulse is an all-in-one field service management solution with fully featured mobile apps for Android & iOS...

Jobber

4,6
#2 Alternative to FieldEdge
Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a...

Service Fusion

4,4
#3 Alternative to FieldEdge
Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and...

simPRO

4,2
#4 Alternative to FieldEdge
simPRO is a powerful field service management software solution that helps trade contractors streamline operations to...

Reviews

Overall rating

4,3 /5
(257)
Value for Money
4,1/5
Features
4,1/5
Ease of Use
4,2/5
Customer Support
4,6/5

Already have FieldEdge?

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Showing 5 reviews of 257
Devon B.
Overall rating
  • Industry: Facilities Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Service

Reviewed on 2020/08/04

Pros

This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Cons

They are continually adding features so many features we needed at the beginning they did not have. They now do!

Haley D.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great software for a smaller company & cost effective

Reviewed on 2020/03/11

Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and...

Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly.

Pros

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Cons

Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted & the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation & reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.)

Response from FieldEdge

Hi Haley - A member of the Customer Success team will be in touch regarding your requests. We really appreciate you taking the time to share your feedback on FieldEdge!

Todd H.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good and easy to use

Reviewed on 2021/02/23

Great. Again only thing I disliked was crashing during mobile.

Great. Again only thing I disliked was crashing during mobile.

Pros

Easy to use. Efficient and foreman’s seemed to like a lot. Only reason I changed software is due to company growth

Cons

Freezes up a lot of crashes in middle of using without WiFi connections. Seems better for smaller companies

Louis O.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Staff and Growing Platform

Reviewed on 2020/05/04

Overall the team at Fieldedge is willing to work with you which is something you don't often find...

Overall the team at Fieldedge is willing to work with you which is something you don't often find when working with a vendor. They are flexible, friendly and generally pleasant to work with, which helps make up for some of what the service may lack. There are plenty of options out there but if you're looking for a partner instead of a rigid behemoth, Fieldedge is a great choice.

Pros

The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need. She's a big part of the reason why we're still with this system.

Cons

Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.

Response from FieldEdge

We really appreciate you taking the time out of your day to share your thoughts with us, Louis! We are continually working on enhancements to our software and take all feedback into consideration. We'll be sure to pass all of your comments along to the appropriate teams :) Looking forward to continuing to support your business in any way we can.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

FieldEdge great for small to medium sized companies

Reviewed on 2019/11/22

Fieldedge helped streamline our company and operations substantially from our paper invoice and...

Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Pros

Ease of learning curve on basic functions was very manageable
scheduling is straightforward and can be accomplished with a few simple clicks
researching a customers history is an integrated tool and very easy to navigate

Cons

Overall the software seems a bit dated
some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Response from FieldEdge

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

Showing 5 reviews of 257 Read all reviews

FieldEdge FAQs

Below are some frequently asked questions for FieldEdge.

FieldEdge offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

FieldEdge has a contract-free monthly subscription pricing model.

We do not have any information about FieldEdge features

FieldEdge has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

FieldEdge supports the following languages:

English

FieldEdge supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

FieldEdge integrates with the following applications:

QuickBooks Online Advanced, Sage Intacct, Twilio Voice

FieldEdge offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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