About FieldEdge
FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.
The dispatch board saves office staff approximately 20+ hours in the week by allowing them to assign work orders based on a tech’s skill set and expected location at the time of job. FieldEdge also helps automate the billing process and eliminates double entry with the seamless QuickBooks integration.
With FieldEdge, technicians can access their items, tasks, services, and materials on-the-go with the mobile app so they never have to call into the office. The app's customizable pricebook helps technicians present good-better-best options to customers to drive additional revenue, which means increased ticket sizes. FieldEdge is also iPad compatible.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to FieldEdge
Key benefits of FieldEdge
• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks
• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information
• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool
• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board
• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management
• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money
Devices
Business size
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to FieldEdge
Images
Features
Total features of FieldEdge: 69
Alternatives
ServiceTitan
Housecall Pro
Service Fusion
ServiceM8
Reviews
Already have FieldEdge?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Facilities Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Service
Reviewed on 2020/08/04
Pros
This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!
Cons
They are continually adding features so many features we needed at the beginning they did not have. They now do!
Alternatives Considered
S2K VisionReasons for Choosing FieldEdge
The system was clunky. They also continued to want more and more money in order to get the system to work for us. It definitely did not meet our needs.Reasons for Switching to FieldEdge
User interface ease of use customer service willingness to find ways to make it work for our company- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly customizable - Field Edge, hands down, is the best out there
Reviewed on 2022/04/13
Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our...
Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.
Pros
The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division
Cons
It would be useful if the reports could be generated in all formats
Reasons for Choosing FieldEdge
Outdated featuresSwitched From
Smart ServiceReasons for Switching to FieldEdge
The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division. It's an all-in-one solution program- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not user friendly
Reviewed on 2022/05/17
Tech support was terrible. The implementation took forever. I was not delivered what was promised....
Tech support was terrible. The implementation took forever. I was not delivered what was promised. Now trying to get our of the service agreement from which they are not allowing.
Pros
Quick books integration works adequately.
Cons
Completely not user friendly. Tried several times to work out some of the bugs. Difficult to schedule from mobile app. Was promised flat rate pricing, ended up with old pricing pulled off quickbooks. Pretty much useles.
Alternatives Considered
Service FusionReasons for Choosing FieldEdge
Needed a program that was user friendly and integrated with quickbooks.Switched From
SmartServ- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Helps manage, organize, and grow your service business.
Reviewed on 2021/04/14
I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and...
I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc....
Pros
FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.
Cons
Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us.
Reasons for Choosing FieldEdge
To better manage more technicians and to improve our customer communications. FieldEdge certainly did this.Reasons for Switching to FieldEdge
Our buying process was longer than it should of been. I demo'ed some 5 or 6 different software apps looking for the right fit. Some did better than other in some areas than others. However, despite FieldEdge being a more expensive tool than some, we decided to use FieldEdge because it was a better tool than anything else we saw. As a plumbing contractor, we rely on tools to do almost any job. And my experience with cheap tools is that they may kinda work, but they new perform like you want them to and they often fail you when it is critical. So by in large, we invest in better tools for our plumbers to use. So when it came down to which tool to use to manage of Field Service, it just made sense to buy the best tool available. And from my research, FieldEdge was that best tool available.Response from FieldEdge
Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again!
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
FieldEdge great for small to medium sized companies
Reviewed on 2019/11/22
Fieldedge helped streamline our company and operations substantially from our paper invoice and...
Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.
Pros
Ease of learning curve on basic functions was very manageable
scheduling is straightforward and can be accomplished with a few simple clicks
researching a customers history is an integrated tool and very easy to navigate
Cons
Overall the software seems a bit dated
some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.
Response from FieldEdge
Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.
FieldEdge FAQs
Below are some frequently asked questions for FieldEdge.Q. What type of pricing plans does FieldEdge offer?
FieldEdge offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
FieldEdge has a contract-free monthly subscription pricing model.
Q. Who are the typical users of FieldEdge?
FieldEdge has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does FieldEdge support?
FieldEdge supports the following languages:
English
Q. Does FieldEdge support mobile devices?
FieldEdge supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FieldEdge integrate with?
FieldEdge integrates with the following applications:
Argotrak, Clearent, DocuSign, Mailchimp, Podium, QuickBooks Online Advanced, ReviewBuzz, Sage Intacct, Twilio
Q. What level of support does FieldEdge offer?
FieldEdge offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for FieldEdge.
