FieldEdge

The #1 Field Service Software for Home Service Contractors

About FieldEdge

FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.

The dispatch board saves office staff approximately 20+ hours in the week by allowing them to assign work orders based on a tech’s skill set and expected location at the time of job. FieldEdge also helps automate the billing process and eliminates double entry with the seamless QuickBooks integration.

With FieldEdge, technicians can access their items, tasks, services, and materials on-the-go with the mobile app so they never have to call into the office. The app's customizable pricebook helps technicians present good-better-best options to customers to drive additional revenue, which means increased ticket sizes. FieldEdge is also iPad compatible.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of FieldEdge

• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks

• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information

• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool

• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board

• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management

• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of FieldEdge: 69

  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Change Order Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Equipment Tracking
  • Estimating
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Plumbing Industry
  • GPS
  • Historical Reporting
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Labor Rates
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Prebuilt Assembly
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Scheduling
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Alternatives

ServiceTitan

4,4
#1 Alternative to FieldEdge
ServiceTitan is a cloud-based field service management solution that proudly support irrigation, commercial septic...

Housecall Pro

4,7
#2 Alternative to FieldEdge
Call now to start your free 14 day trial: 833-903-2949. Housecall Pro is a full-suite tool that enables service...

Service Fusion

4,4
#3 Alternative to FieldEdge
Service Fusion is a cloud-based field service management software that helps to connect office staff, technicians, and...

ServiceM8

4,7
#4 Alternative to FieldEdge
ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital...

Reviews

Overall rating

4,3 /5
(280)
Value for Money
4,0/5
Features
4,0/5
Ease of Use
4,2/5
Customer Support
4,5/5

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Showing 5 reviews of 280
Devon B.
Overall rating
  • Industry: Facilities Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Service

Reviewed on 2020/08/04

Pros

This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Cons

They are continually adding features so many features we needed at the beginning they did not have. They now do!

Alternatives Considered

S2K Vision

Reasons for Choosing FieldEdge

The system was clunky. They also continued to want more and more money in order to get the system to work for us. It definitely did not meet our needs.

Reasons for Switching to FieldEdge

User interface ease of use customer service willingness to find ways to make it work for our company
Irene T.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly customizable - Field Edge, hands down, is the best out there

Reviewed on 2022/04/13

Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our...

Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.

Pros

The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division

Cons

It would be useful if the reports could be generated in all formats

Alternatives Considered

Housecall Pro and ServiceTitan

Reasons for Choosing FieldEdge

Outdated features

Switched From

Smart Service

Reasons for Switching to FieldEdge

The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division. It's an all-in-one solution program
James S.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not user friendly

Reviewed on 2022/05/17

Tech support was terrible. The implementation took forever. I was not delivered what was promised....

Tech support was terrible. The implementation took forever. I was not delivered what was promised. Now trying to get our of the service agreement from which they are not allowing.

Pros

Quick books integration works adequately.

Cons

Completely not user friendly. Tried several times to work out some of the bugs. Difficult to schedule from mobile app. Was promised flat rate pricing, ended up with old pricing pulled off quickbooks. Pretty much useles.

Alternatives Considered

Service Fusion

Reasons for Choosing FieldEdge

Needed a program that was user friendly and integrated with quickbooks.

Switched From

SmartServ
Dan O.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Helps manage, organize, and grow your service business.

Reviewed on 2021/04/14

I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and...

I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc....

Pros

FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.

Cons

Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us.

Alternatives Considered

ServiceTitan and ServiceM8

Reasons for Choosing FieldEdge

To better manage more technicians and to improve our customer communications. FieldEdge certainly did this.

Reasons for Switching to FieldEdge

Our buying process was longer than it should of been. I demo'ed some 5 or 6 different software apps looking for the right fit. Some did better than other in some areas than others. However, despite FieldEdge being a more expensive tool than some, we decided to use FieldEdge because it was a better tool than anything else we saw. As a plumbing contractor, we rely on tools to do almost any job. And my experience with cheap tools is that they may kinda work, but they new perform like you want them to and they often fail you when it is critical. So by in large, we invest in better tools for our plumbers to use. So when it came down to which tool to use to manage of Field Service, it just made sense to buy the best tool available. And from my research, FieldEdge was that best tool available.

Response from FieldEdge

Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again!

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

FieldEdge great for small to medium sized companies

Reviewed on 2019/11/22

Fieldedge helped streamline our company and operations substantially from our paper invoice and...

Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Pros

Ease of learning curve on basic functions was very manageable
scheduling is straightforward and can be accomplished with a few simple clicks
researching a customers history is an integrated tool and very easy to navigate

Cons

Overall the software seems a bit dated
some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Response from FieldEdge

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

Showing 5 reviews of 280 Read all reviews

FieldEdge FAQs

Below are some frequently asked questions for FieldEdge.

FieldEdge offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

FieldEdge has a contract-free monthly subscription pricing model.

FieldEdge has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

FieldEdge supports the following languages:

English

FieldEdge supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

FieldEdge integrates with the following applications:

Argotrak, Clearent, DocuSign, Mailchimp, Podium, QuickBooks Online Advanced, ReviewBuzz, Sage Intacct, Twilio

FieldEdge offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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