FieldEdge

The #1 Field Service Software for Home Service Contractors

About FieldEdge

FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.

The dispatch board saves office staff approximately 20+ hours in the week by allowing them to assign work orders based on a tech’s skill set and expected location at the time of job. FieldEdge also helps automate the billing process and eliminates double entry with the seamless QuickBooks integration.

With FieldEdge, technicians can access their items, tasks, services, and materials on-the-go with the mobile app so they never have to call into the office. The app's customizable pricebook helps technicians present good-better-best options to customers to drive additional revenue, which means increased ticket sizes. FieldEdge is also iPad compatible.


Key benefits of FieldEdge

• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks

• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information

• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool

• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board

• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management

• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money


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Starting Price

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Pricing Options

Free version
Free trial
Free version
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Features

109
32

Integrations

10
1

Ease of Use

4,2 (296)
3,3 (6)

Value for Money

4,0 (296)
2,6 (6)

Customer Service

4,4 (296)
2,3 (6)
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Reviews

Overall rating

4,2 /5
(296)
Value for Money
4,0/5
Features
4,0/5
Ease of Use
4,2/5
Customer Support
4,4/5

Already have FieldEdge?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 296
Mark
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Field Edge Review

Reviewed on 2020/07/23

Overall Field Edge has worked great for us over the last 2 years. I've recommended it to several...

Overall Field Edge has worked great for us over the last 2 years. I've recommended it to several colleagues in the service business. While no software is a perfect fit for all companies, FE is always listening to the users and making improvements.

Pros

FE was the easiest software implementation we've done in 35 years. (We were coming over from Wintac) Customer support is top notch and my reps are super responsive. Constant updates and improvements. There is an "idea board" where members can post features/tweaks they would like and all members can vote on the idea. Mobile app is intuitive and user friendly.

Cons

Reporting is a weak area. Would also like to see some options to custom how the data, and how much data, is shown for customers and inventory.

Beth
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best decision we made 2 years ago!

Reviewed on 2019/01/25

We were using a very old software program with a lot of manual entry. We have been able to manage...

We were using a very old software program with a lot of manual entry. We have been able to manage our technicians much more efficiently. Invoicing is streamlined. A lot of statistics we used to guess about are now tracked with FieldEdge-which is so important for growth! We are able to see what advertising truly works and what is ultimately a waste of money and effort! I looked into a lot of programs and have to say there isn't anything I regret about our decision! And the icing on the cake is the customer service. Hands down best of any of the many companies I deal with on a daily basis. Responsive and thorough. They have also integrated with other platforms which is great for having everything in one place. Can't wait to see what they have in store next!

Pros

Ease of use. Reliability. Ability to customize like no other software out there. Consistently listening to their customers recommendations and updating. Best value for price!

Cons

If you can call it a con? We are busier than ever as it has streamlined so many ways we operated that we are able to mange our technicians much more efficiently!

Response from Xplor Technologies

Our teams love to hear feedback like this, Beth! Thanks so much for sharing. We are lucky to have customers like you!

Nova
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Not Worth the Money-Spend Extra for Something BETTER

Reviewed on 2014/05/15

I'm not entirely sure who recommended this software to our company President, but I feel they were...

I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place.

PROS:
*Dispatch/Scheduling option
*Tech Support is very responsive

The dispatching and scheduling option is pretty handy. While trying to set up the loo of the dispatch board is not readily obvious, once you figure it out (not help to the "manual"), it's not too bad. There is room for improvement on that side of things, but as it stands, it's good enough to be a pro.

Tech support is very responsive, however, to get quality response, I'd definitely call them on the phone rather than contacting them through the internet.

CONS:
*Not user intuitive
*No real user manual; Manual they provide is vague
*Webinars are minorly helpful
*Bugs in the software that hinder simple tasks
*Help Topics are below average-topics do not accurately address issues
*Does not keep accurate records of invoice history, dispatch history

If you are not comfortable around computers and various software, I strongly urge you to go somewhere else. If you are used to picking apart deficiencies in computer software or are comfortable enough to figure out how to work software on your own without a manual, knock yourself out. While ESC will make your job more interesting (and by interesting, I mean figuring out a puzzle that does not make much sense. Oh and colorful word creation as you bang your head against the desk when simple things aren't working), I wouldn't call it a time-saving product.

Seriously, if this is bought up because of its low price, rest assured you will spend a great deal more in administrative hours as you figure ways around the bugs in the software.

Don't be a cheap bum-spend the extra coin for something that went through all the processes of software development: analysis, design, development and testing.

Response from Xplor Technologies

Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer.
We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting in regular major & minor software updates.
After reviewing your account, I see you're not currently on an ESC support plan for free software updates & unlimited access to our support team. You may not be using the most current version & not taking advantage of the latest enhancements, corrections & features.
We do take pride in providing cost-effective solutions with the best possible support-including an embedded user guide, online self-help, exert support staff, events, training options & more. Our goal remains to help users maximize software investments & business efficiency.

Tomasz
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FieldEdge Is a great software to use.

Reviewed on 2020/01/14

Pros

[SENSITIVE CONTENT HIDDEN] is the best Rep for FieldEdge. The most important thing with FieldEdge is who take care of you. We are with FE over 2 years we had hard time in first to complete or need what we want because of support service. As we go FE improve a lot technical and service support. Right now is much better then was before. Also our Rep [SENSITIVE CONTENT HIDDEN] doing GREAT JOB I'am very happy and impressed how she take care of our needs. Other things: I like simplicity of using FieldEdge and as you know how it works. Price for software compare to the others is good so this was a huge impact to make a final decision.

Cons

You can do anything after completed. Change notes, change payments. I think it will be beneficial if there be some kind of the Administration account just in case.

Response from Xplor Technologies

Thank you so much, Tomasz! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Christina
Overall rating
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Customer Service

Reviewed on 2020/08/19

I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with...

I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with another locksmith, we decided to jump in and try it. It's a process (as with any large install) to get everything set up, but I have to say that the customer support has been excellent. [SENSITIVE CONTENT HIDDEN] responds to any questions I may have immediately with often a follow up to make sure things are running smoothly. I have also used their online chat service for small questions with great results. Even small companies could benefit from a dispatching software like FieldEdge. As a business owner, there is piece of mind knowing that ALL of your jobs are getting billed properly. FE is pretty robust and can pretty much do anything you want it to do, but we primarily just use it for dispatching and billing.

Pros

Really great customer service.
Knowing that all jobs have been properly billed.
Not having to hand enter hand written invoices any longer.
Techs are able to type in notes on a job that we can go back and quickly read.
Dispatch can easily find customer history.

Cons

You can't quickly add a sales tax rate. It's a process that you have to do from QuickBooks.
You can't easily add notes onto the invoice from F/E. My work around is to finalize and save to QBs then add any notes.

Showing 5 reviews of 296 Read all reviews

FieldEdge FAQs

Below are some frequently asked questions for FieldEdge.

FieldEdge offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

FieldEdge has a contract-free monthly subscription pricing model.

FieldEdge has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

FieldEdge supports the following languages:

English

FieldEdge supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

FieldEdge integrates with the following applications:

BrandBot, Clearent, DocuSign, HVACBizPro, Podium, QuickBooks, QuickBooks Online Advanced, ReviewBuzz, Sage Intacct, Twilio

FieldEdge offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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