FieldEdge

4.2 (301)
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The #1 Field Service Software for Home Service Contractors

About FieldEdge

FieldEdge is the leading field service management software for contractors in the field service industries including HVAC, plumbing, electrical, and more. The web-based program is accessible from both the office and in the field, which means you are able to manage your company on-the-go.

The dispatch board saves office staff approximately 20+ hours in the week by allowing them to assign work orders based on a tech’s skill set and expected location at the time of job. FieldEdge also helps automate the billing process and eliminates double entry with the seamless QuickBooks integration.

With FieldEdge, technicians can access their items, tasks, services, and materials on-the-go with the mobile app so they never have to call into the office. The app's customizable pricebook helps technicians present good-better-best options to customers to drive additional revenue, which means increased ticket sizes. FieldEdge is also iPad compatible.


Key benefits of FieldEdge

• Spend less time doing double entry in the office with FieldEdge's seamless, real-time integration with QuickBooks

• Average one extra work order per day by using the FieldEdge mobile app and eliminating the need to call in to the office or search for customer information

• Increase your average ticket size with FieldEdge's customizable good, better, best price presentation tool

• Ensure that your technicians have the right skills for the assigned job with FieldEdge's smart dispatch board

• Know when service agreements are due for renewal, billing, and scheduling while also saving your office staff 20+ hours in the office with FieldEdge's service agreement management

• Know exactly where to put your marketing dollars with FieldEdge's powerful phone integration, which automatically tracks which marketing channels are making you money


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Not sure about FieldEdge? Compare with a popular alternative

Starting Price

No pricing found
US$35.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

109
35

Integrations

10
1

Ease of Use

4.2 (301)
3.3 (6)

Value for Money

3.9 (301)
2.6 (6)

Customer Service

4.4 (301)
2.3 (6)
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Reviews

Overall rating

4.2 /5
(301)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.2/5
Customer Support
4.4/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 301
Tomasz
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FieldEdge Is a great software to use.

Reviewed on 2020/01/14

Pros

[SENSITIVE CONTENT HIDDEN] is the best Rep for FieldEdge. The most important thing with FieldEdge is who take care of you. We are with FE over 2 years we had hard time in first to complete or need what we want because of support service. As we go FE improve a lot technical and service support. Right now is much better then was before. Also our Rep [SENSITIVE CONTENT HIDDEN] doing GREAT JOB I'am very happy and impressed how she take care of our needs. Other things: I like simplicity of using FieldEdge and as you know how it works. Price for software compare to the others is good so this was a huge impact to make a final decision.

Cons

You can do anything after completed. Change notes, change payments. I think it will be beneficial if there be some kind of the Administration account just in case.

Response from Xplor Technologies

Thank you so much, Tomasz! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Christina
Overall rating
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Customer Service

Reviewed on 2020/08/19

I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with...

I heard about FieldEdge from a fellow locksmith. Based off of his recommendation along with another locksmith, we decided to jump in and try it. It's a process (as with any large install) to get everything set up, but I have to say that the customer support has been excellent. [SENSITIVE CONTENT HIDDEN] responds to any questions I may have immediately with often a follow up to make sure things are running smoothly. I have also used their online chat service for small questions with great results. Even small companies could benefit from a dispatching software like FieldEdge. As a business owner, there is piece of mind knowing that ALL of your jobs are getting billed properly. FE is pretty robust and can pretty much do anything you want it to do, but we primarily just use it for dispatching and billing.

Pros

Really great customer service.
Knowing that all jobs have been properly billed.
Not having to hand enter hand written invoices any longer.
Techs are able to type in notes on a job that we can go back and quickly read.
Dispatch can easily find customer history.

Cons

You can't quickly add a sales tax rate. It's a process that you have to do from QuickBooks.
You can't easily add notes onto the invoice from F/E. My work around is to finalize and save to QBs then add any notes.

Ryan
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Be Thorough with Onboarding

Reviewed on 2020/05/08

Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took...

Our contact with our onboarding agent was abysmal from day one. Receiving a response typically took 2-3 days or up to a week unless we made multiple attempts. It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up. I also kept a list of questions they never answered.
We were advised by our FieldEdge salesperson to switch to Quickbooks Online before signing up with FieldEdge for ease of use. When data was transferred from QBO to FE, NONE of the costs for our 2400 items in the system transferred over. Sales prices carried over just fine. Each time we do a quote or invoice, if we want to track profitability or markup on items sold, we literally need to look up each individual item and manually enter its cost. We are six months into using this software, and we have had this issue escalated to a different department, escalated to a different team, escalated to their Tier 3 development team, you name it, yet the problem persists. "It seems we have encountered a bug"
We have been offered discounts because of this issue, but honestly, if we hadn't invested so many thousands of hours and tens of thousands of dollars into this software, I would be happy to pull the plug.

Pros

The dispatch board is nice, techs can update their work orders and we can see their status in real time (generally).

Cons

LEARNING CURVE - DO NOT underestimate how much time you will need to learn this software
We seem to be an outlier since most reviews rave about their customer service, but our onboarding agent was less than responsive to our questions and attempts to contact him, and he definitely did not provide us with adequate information or learning tools.
If you have concerns, make sure they are addressed in a timely manner before you make your final decision, otherwise they may never be addressed.
It is VERY expensive per month per user.
Our business is open 7am-5pm. Their support team has a habit of calling between 5pm and 8pm, but never when we are actually in the office to answer calls.

Response from Xplor Technologies

Hi Ryan - We are really disappointed to hear that this was your experience with onboarding and we certainly hold ourselves to higher standards than what you described here. A member of the Customer Success team will be reaching out to you to talk through these concerns in more detail. We truly value your honest feedback and will be sure to pass it along to the appropriate teams so we can continue to make improvements in these areas.

Beth
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best company out there hands down on every level!

Reviewed on 2018/02/26

We moved two customer databases when switching to FieldEdge. We had many duplicates due to our...

We moved two customer databases when switching to FieldEdge. We had many duplicates due to our trying to merge these to databases over the past few years-all prior to FieldEdge. Take the advice of FieldEdge and the time to clean up as much as you can prior to going live. It really made a huge difference for our company!

Pros

Everything! I looked at a lot of companies for a few months before choosing FieldEdge. Their product overall is excellent and constantly getting better with customer suggested updates all year long-yes! They listen to us little guys! Support is superior compared to any other company I have dealt with professionally! Price point-they cannot be beat for the product they offer. Period. The ability to customize so many features within the program truly shows that FieldEdge is dedicated to making a product that works for all types and sizes of companies-you won't find this elsewhere!

Cons

The only con I have is that we have not slowed down enough to fully explore all the extras that make FieldEdge so much more than just a dispatching program! Customer Recall Management, Tracking aging equipment for targeted marketing. These are all things that we cannot wait to begin! And the list goes on and on!

Mark
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Productive with Field Edge

Reviewed on 2020/01/09

We have saved money, less paper, less toner, employees have more time work due to not having to...

We have saved money, less paper, less toner, employees have more time work due to not having to fill out paper invoices, not having to scan invoices or mail them out. Each tech can get to 1 or 2 more jobs a day with out the paperwork- going by the office to turn things in ect. The Training is exceptional, The support is top rated. Not only is the support great, the people giving the support are Wonderful.

Pros

Less paper! The company revenues have risen due to having all customers, invoices, employees, Profit margin all in one spot. SUPPORT!!!! Great team and [SENSITIVE CONTENT HIDDEN] heading it up it a Super sized PLUS!
She keeps my Account manger up to date, is always there to answer any questions that may arise. And she Wants to Help. I think she likes her job.

Cons

Having to reopen a job each day that goes on for several days. Not able to have 2-3 techs on one job and split the profit for reports.

Response from Xplor Technologies

We are so thrilled to hear how FieldEdge has helped transform your business to be more efficient and how you are finding all of our resources so helpful. Thanks for sharing this wonderful feedback, Mark!

Showing 5 reviews of 301 Read all reviews

FieldEdge FAQs

Below are some frequently asked questions for FieldEdge.

FieldEdge offers the following pricing plans:

  • Free Trial: Not Available

FieldEdge has a contract-free monthly subscription pricing model.

FieldEdge has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

FieldEdge supports the following languages:

English

FieldEdge supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

FieldEdge integrates with the following applications:

BrandBot, Clearent, Docusign, HVACBizPro, Podium, QuickBooks, QuickBooks Online Advanced, ReviewBuzz, Sage Intacct, Twilio

FieldEdge offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for FieldEdge.