InsightEMR

4.4 (127)
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EMR and practice management solution

About InsightEMR

Clinicient’s InsightEMR is a web-based EMR and practice management solution for outpatient rehabilitation practices including PT, OT, SLT, pediatrics, and rehab agencies.

Physical therapy clinics can use InsightEMR for billing services, scheduling, reporting, and clinical documentation. The solution was designed to encompass the needs of a small start-up practice, to large, national organizations throughout North America.

InsightEMR provides front desk staff with the tools they need to successfully manage patient accounts, including patient information collection such as insurance changes and copays. The solution enables users to schedule patients for multiple therapy appointments, even within different locations, and locate available appointments at a glance. Users can also setup email / text reminders, visual cues, and cancellation alerts to keep track of schedules and tasks.

InsightEMR helps the back office staff by improving communication between team members, patients, physicians, and payers. Task lists display urgent issues that need attention and can easily be tracked, while flowsheets let users view and update the progression of treatments. Streamlined communication with referring physicians and a 360 degree view of all patient and billing data, helps users to prevent errors and glitches within documentation.


Key benefits of InsightEMR

InsightEMR is cloud-based so users can access the system anytime, anywhere. Patient data is protected with bank level security and full HIPAA compliance.

InsightEMR provides electronic medical records that create a paperless environment along with the tools to help increase payments from insurance companies with electronic billing.

The solution’s built-in task management tools include no-show/cancellation tracking and rebooking, as well as missing insurance tracking and alerting.

InsightEMR’s clinical documentation is digital, yet designed to replicate the standard paper forms therapists are familiar with.

Users can benefit from the solution’s automated, system-driven compliance controls and claim scrubbing features that ensure full compliance before submission.


Images

InsightEMR Software - Clinicient's InsightEMR offers cloud-based tools that eleminate complex technology and ensure security and privacy.
InsightEMR Software - With Clinicient's InsightEMR, everything is securely stored, shared, updated and backed up in the cloud and accessible over the web.
InsightEMR Software - InsightEMR users can customize templates or create their own documentation forms.
InsightEMR Software - Flexible protocols let users add, edit or remove information and placeholders allow fill in the blanks with pop up menus for quick selection with InsightEMR.
InsightEMR Software - Users can set alerts to ensure charge ticket and claims match documentation with InsightEMR.
InsightEMR Software - With InsightEMR, charges are automatically pushed to billing at sign-off.
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InsightEMR video
InsightEMR Software - Clinicient's InsightEMR offers cloud-based tools that eleminate complex technology and ensure security and privacy.
InsightEMR Software - With Clinicient's InsightEMR, everything is securely stored, shared, updated and backed up in the cloud and accessible over the web.
InsightEMR Software - InsightEMR users can customize templates or create their own documentation forms.
InsightEMR Software - Flexible protocols let users add, edit or remove information and placeholders allow fill in the blanks with pop up menus for quick selection with InsightEMR.
InsightEMR Software - Users can set alerts to ensure charge ticket and claims match documentation with InsightEMR.
InsightEMR Software - With InsightEMR, charges are automatically pushed to billing at sign-off.

Not sure about InsightEMR? Compare with a popular alternative

Starting Price

US$50.00
month
US$150.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

32
14

Integrations

No integrations found
No integrations found

Ease of Use

4.3 (127)
4.2 (24)

Value for Money

4.1 (127)
4.0 (24)

Customer Service

3.9 (127)
4.2 (24)
Green rating bars show the winning product based on the average rating and number of reviews.

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TheraOffice

4.6
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WebPT

4.3
#3 Alternative to InsightEMR
WebPT offers the most powerful rehab therapy platform on the market. Offering scheduling, documentation, patient...

Tebra

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Reviews

Overall rating

4.4 /5
(127)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
3.9/5

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Showing 5 reviews of 127
Nathan
Nathan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Offering in the EMR Field

Reviewed on 2019/11/11

As long as perfect aesthetics are not your main objective, this is a great choice.

As long as perfect aesthetics are not your main objective, this is a great choice.

Pros

Has plenty of features and integrates several platforms into one easy-to-use system. Helps improve flow and reduce errors.

Cons

The user-interface leaves a little to be desired. There are smoother, cleaner systems out there, but all in all, this is a good choice.

Darrin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

3 Years of Using Clinicient

Reviewed on 2019/10/04

Overall, I am happy. There isn't a perfect EMR system, but Clinicient does a great job with...

Overall, I am happy. There isn't a perfect EMR system, but Clinicient does a great job with reporting and it helps us to track all the important metrics and make sure your business thrives. I don't see myself moving platforms in the near future. I do think they try and make a great working relationship that is mutually beneficial. The technology world is a tough business, but I think the direction of Clinicient is going in the right direction and supporting providers to make them better.

Pros

We have been users of Clinicient for over 3 years. Overall, we are happy with the service. The reports are very robust and can provide lots of data around the quality of your care. The billing is pretty good, but we do get claims with timely filing denials, not a lot, but it happens. Some days the support is amazing, other days it can be disappointing, but mostly good days. The system is reliable, very few "outages."

Cons

When we first signed up 3 years, they promised a lot of things, like a patient portal in the next 3-6 months. It's been 3 years and there is still no patient portal. They also said they were working towards merchant services when we signed up, and still not there. We signed up with Keet Health to help with patient retention and MIPS, but Keet Health was been absolutely terrible. I would not recommend using Keet Health.

Alternatives Considered

WebPT

Reasons for Choosing InsightEMR

Needed a billing solution

Switched From

TheraOffice

Reasons for Switching to InsightEMR

Pricing
PAULA
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Inaccurate Sales Pitch!

Reviewed on 2019/07/23

HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the...

HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the product was unusable for our needs. Team admitted several times, in writing, that sales lied to us. Corporate would NOT refund our money for the cost of the training and the cost of our "implementation manager's time"

Pros

The software is easy to use and practical for PT's and OT's ONLY

Cons

Was told that there was an on-line platform:
NOT TRUE! The platform was "in the works"

Was told that many Mac. computer people use the software, Mac compatibility is not a problem:
NOT TRUE! You need to have the Microsoft conversion software installed on your Mac

Was told that there was a complete set of goals for speech therapists:
NOT TRUE! The few goals and other items are of poor quality, lack efficacy and are only applicable to peds

Was told that we could customize anything.
NOT TRUE! We were unable to do so. After literally days trying, finally tech support admitted that there was not a way to do what we were told to do.

Deann
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Big Learning Curve

Reviewed on 2020/12/09

A year after implementation while still dealing with more glitches than expected, we contemplated...

A year after implementation while still dealing with more glitches than expected, we contemplated ending our contract but ultimately kept the system to avoid the same hassles with yet another system.

Pros

Scheduling is pretty simple. It is nice that you can fax notes straight from the EMR. They have an online platform that can be used when not in the clinic, although it is not similar to your desktop app at all. The team they sent to be onsite was very helpful as we switched over to this system.

Cons

I feel like several features we were shown in demo are not actually a part of the program unless you pay even more, which we were unaware of. Features such as emailing your patient a HEP. Be extra patient as you learn this software because it takes a lot of time and practice. Customizing notes is not as simple as it should be. Our clinic has has issues with sections of notes being randomly deleted.

Alternatives Considered

WebPT
Lauren
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Clinicient InsightEMR Review

Reviewed on 2019/05/31

Other than the reasons mentioned above on the admin end I like Clinicient. The system helps me get...

Other than the reasons mentioned above on the admin end I like Clinicient. The system helps me get snapshots quickly for each office and allows me to dig in with the management team of said office. I would really to see where we are with insightGO for admin - I hopped on a call twice giving opinions on items we could adjust.

Pros

I love how many reports there are to assist both admin and clinical. There are plenty of reports you can use as a dashboard to view how your company did in the previous month, but even creating reports that show you a quicker snapshot. The scheduling/functionality is very easy - nice to train new staff on it.
Once you are trained in Clinicient and find all the little tricks it's a nice system, but a lot of the times we find these tips from months and/or years of experience.

Cons

All the little bugs/glitches - which I know nothing is perfect.
Claims with issues: if it can show which office the patient received treatment from would be a great help.
Able to open 2 windows at the same time - difficult to complete certain tasks. I usually will try to open Insight Billing just to have two windows.
Placing notes on the schedule - two or more can't be the same time.
Customer Service - is there a way to speak with someone quicker? Especially about the little things?

Showing 5 reviews of 127 Read all reviews

InsightEMR FAQs

Below are some frequently asked questions for InsightEMR.

InsightEMR offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Request a price quote by contacting Clinicient.

InsightEMR has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

InsightEMR supports the following languages:

English

InsightEMR supports the following devices:

We do not have any information about what integrations InsightEMR has

InsightEMR offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for InsightEMR.