InsightEMR

InsightEMR

EMR and practice management solution

4.4/5 (111 reviews)

InsightEMR Overview

Clinicient’s InsightEMR is a web-based EMR and practice management solution for outpatient rehabilitation practices including PT, OT, SLT, pediatrics, and rehab agencies.

Physical therapy clinics can use InsightEMR for billing services, scheduling, reporting, and clinical documentation. The solution was designed to encompass the needs of a small start-up practice, to large, national organizations throughout North America.

InsightEMR provides front desk staff with the tools they need to successfully manage patient accounts, including patient information collection such as insurance changes and copays. The solution enables users to schedule patients for multiple therapy appointments, even within different locations, and locate available appointments at a glance. Users can also setup email / text reminders, visual cues, and cancellation alerts to keep track of schedules and tasks.

InsightEMR helps the back office staff by improving communication between team members, patients, physicians, and payers. Task lists display urgent issues that need attention and can easily be tracked, while flowsheets let users view and update the progression of treatments. Streamlined communication with referring physicians and a 360 degree view of all patient and billing data, helps users to prevent errors and glitches within documentation.

Pricing

Starting from
US$50,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

InsightEMR Reviews

Overall rating
4.4/5
88% positive reviews
67
Excellent
31
Very good
11
Average
0
Poor
2
Terrible
Lauren V.

Clinicient InsightEMR Review

Used Daily for 2+ years
Reviewed on 2019/05/31
Review Source: Capterra

Other than the reasons mentioned above on the admin end I like Clinicient. The system helps me get snapshots quickly for each office and allows me to dig in with the management team of said office. I would really to see where we are with insightGO for admin - I hopped on a call twice giving opinions on items we could adjust.

Pros

I love how many reports there are to assist both admin and clinical. There are plenty of reports you can use as a dashboard to view how your company did in the previous month, but even creating reports that show you a quicker snapshot. The scheduling/functionality is very easy - nice to train new staff on it.
Once you are trained in Clinicient and find all the little tricks it's a nice system, but a lot of the times we find these tips from months and/or years of experience.

Cons

All the little bugs/glitches - which I know nothing is perfect.
Claims with issues: if it can show which office the patient received treatment from would be a great help.
Able to open 2 windows at the same time - difficult to complete certain tasks. I usually will try to open Insight Billing just to have two windows.
Placing notes on the schedule - two or more can't be the same time.
Customer Service - is there a way to speak with someone quicker? Especially about the little things?

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Pam R.

I recommend this and do for anyone looking to begin using an EMR/Billing program.

Used Daily for 2+ years
Reviewed on 2019/06/06
Review Source: Capterra

1. Tracking all required data from the front office position has been resolved. As long as the front office has placed the correct information in the system, it will track giving alerts/precautions as needed. The system offers so many things to help the job in the front office. We greatly depend on the front office to make sure therapist and billing know what is going on with patients. This system has allowed this to become so easy.
2. Documentation for the therapist has been made so easy and time saving. It has taken this burden off the therapist so they can focus on patient care.
3. The billing personnel have everything at their fingertips. From viewing of all the patient information, paperwork and charges to ease of review, posting and billing claims. Follow up on claims has been made so easy using Worklist/Claim Issues to find the claims that could have been missed by payers.

Pros

This program absolutely provides what needed to run a business efficiently. The system follows everything that is required to be tracked from the front office position through therapist and billing. Clinicient stays on top of current happenings in the therapy world as well as political aspect making sure their clients are educated to move forward in the business.

Cons

Do not really have any cons about this program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Theresa B.

It's a lifesaver

Used Daily for 2+ years
Reviewed on 2019/05/29
Review Source: Capterra

Right now, tracking faxes is HUGE! With audits on the increase, we have documented proof of fax with date and time. It's also a big time saver.

Training a new therapist on the charting side, we usually have them up and going within hours.

Pros

With 15 therapists in our clinic, InsightEMR is a lifesaver. As Practice Manager, keeping track of the schedule, clinical notes and billing (yep, Insight Billing too) works relatively seamlessly. When we do have a software issue, Clinicient Customer Service is right there to help.

The Empower Portal is a great way to make contact with other Clinicient users, access training, and support.

Cons

I wish that when we check patients in, the therapist would get a notification or pop up on their computer. Formatting on plan of care notes... my peeve is leaving only a therapists signature on a page or a blank page. We can adjust the formatting of the note so it looks good, but the formatting doesn't stay. If we have to resend the fax, we have to reformat.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dorothy B.

Thumbs up to Clinicient

Used Daily for 1+ year
Reviewed on 2016/07/29
Review Source: Capterra

Overall I think this is a pretty good product. By having Clinicient do our billing instead of doing it in-house I have more time for other tasks. It's also very nice to have one integrated program. No more need of trying to get to separate programs manufactured by two separate companies to "talk" to each other.

Pros

Integrated billing and documentation. No longer needing two programs to do the job.

Cons

I am sometimes frustrated with support. I understand that things have to be taken in order of importance and am okay with that. But I don't always feel that I am able to communicate the problem well. It is like we are on different levels and I am not explaining the situation appropriately that I need / want corrected.

Response from Clinicient

Hi Dorothy,
Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com.

Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible.

Best,
Clinicient

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Christine N.

Good product with the potential to be GREAT!

Used Daily for 1+ year
Reviewed on 2016/08/04
Review Source: Capterra

I really like the Clinicient product and believe it is headed in the right direction as a company. There have been some customer support concerns in the past, but I believe you are pouring resources into this area which will improve my ratings higher if successful.

Pros

I think the software is quite comprehensive. I like the interface with Zirmed and the ease of billing and posting. I LOVE the folks behind the product and believe that they are working extremely hard to make this the BEST product on the market.

Cons

Customer support & the accounting aspect of patient ledgers/billing complexity.

Response from Clinicient

Hi Christine,
Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com.

Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible.

Best,
Clinicient

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

InsightEMR Pricing

Starting from
US$50,00/month
Pricing options
Free Trial
Subscription
Value for money

Request a price quote by contacting Clinicient.

InsightEMR Features

  • Activity Dashboard
  • Appointment Management
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Claims Management
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Document Storage
  • HIPAA Compliance

  • Automated Scheduling
  • Calendar Management
  • Charting
  • Client Portal
  • Electronic Signature Capture
  • Records Management
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for InsightEMR

Key features of InsightEMR

  • 360 degree view of all patient and billing data
  • Analysis of key performance indicators
  • Automated capture of all billable time
  • Claim scrubbing ensures compliance before submission
  • Customizable clinical reports & surveys
  • Customizable content library
  • Customizable letter templates
  • Customizable treatment & measurement protocols
  • Designed specifically for OT, PT, SLP
  • Electronic signatures
  • Email and text appointment reminders
  • Email and text appointment reminders
  • Flexible report formats
  • Free faxing of clinical reports at signoff
  • HIPAA Compliance
  • Insurance scanning & tracking
  • Interactive reports & dashboards
  • Missing insurance tracking & alerting
  • Multiple views of schedules & appointments
  • No-show/cancellation tracking & rebooking
  • Paperless charge ticket at signoff & billing
  • Patient registration
  • Point & click charting at the point of care
  • Progress reporting tracking & alerts
  • Prompts to define & track clinical goals & outcomes
  • Registration task lists, alerts & notifications
  • Reporting
  • Schedule management
  • Schedule multiple therapists & locations
  • Scheduling, documentation & billing
  • Streamlined & clear team communications
  • Task Management
  • Update goals & create progress notes

Benefits

InsightEMR is cloud-based so users can access the system anytime, anywhere. Patient data is protected with bank level security and full HIPAA compliance.

InsightEMR provides electronic medical records that create a paperless environment along with the tools to help increase payments from insurance companies with electronic billing.

The solution’s built-in task management tools include no-show/cancellation tracking and rebooking, as well as missing insurance tracking and alerting.

InsightEMR’s clinical documentation is digital, yet designed to replicate the standard paper forms therapists are familiar with.

Users can benefit from the solution’s automated, system-driven compliance controls and claim scrubbing features that ensure full compliance before submission.

InsightEMR FAQs

Below are some frequently asked questions for InsightEMR.

Q. What type of pricing plans does InsightEMR offer?

InsightEMR offers the following pricing plans:

Starting from: US$50,00/month

Pricing model: Subscription

Free Trial: Not Available

Request a price quote by contacting Clinicient.

Q. What are the main features of InsightEMR?

InsightEMR offers the following features:

  • 360 degree view of all patient and billing data
  • Analysis of key performance indicators
  • Automated capture of all billable time
  • Claim scrubbing ensures compliance before submission
  • Customizable clinical reports & surveys
  • Customizable content library
  • Customizable letter templates
  • Customizable treatment & measurement protocols
  • Designed specifically for OT, PT, SLP
  • Electronic signatures
  • Email and text appointment reminders
  • Email and text appointment reminders
  • Flexible report formats
  • Free faxing of clinical reports at signoff
  • HIPAA Compliance
  • Insurance scanning & tracking
  • Interactive reports & dashboards
  • Missing insurance tracking & alerting
  • Multiple views of schedules & appointments
  • No-show/cancellation tracking & rebooking
  • Paperless charge ticket at signoff & billing
  • Patient registration
  • Point & click charting at the point of care
  • Progress reporting tracking & alerts
  • Prompts to define & track clinical goals & outcomes
  • Registration task lists, alerts & notifications
  • Reporting
  • Schedule management
  • Schedule multiple therapists & locations
  • Scheduling, documentation & billing
  • Streamlined & clear team communications
  • Task Management
  • Update goals & create progress notes

Q. Who are the typical users of InsightEMR?

InsightEMR has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does InsightEMR support?

InsightEMR supports the following languages:

English

Q. What type of pricing plans does InsightEMR offer?

InsightEMR has the following pricing plans:

Subscription

Q. Does InsightEMR support mobile devices?

We do not have any information about what devices InsightEMR supports

Q. What other apps does InsightEMR integrate with?

We do not have any information about what integrations InsightEMR has

Q. What level of support does InsightEMR offer?

InsightEMR offers the following support options:

Online Support, Phone Support