InsightEMR

About InsightEMR
Clinicient’s InsightEMR is a web-based EMR and practice management solution for outpatient rehabilitation practices including PT, OT, SLT, pediatrics, and rehab agencies.
Physical therapy clinics can use InsightEMR for billing services, scheduling, reporting, and clinical documentation. The solution was designed to encompass the needs of a small start-up practice, to large, national organizations throughout North America.
InsightEMR provides front desk staff with the tools they need to successfully manage patient accounts, including patient information collection such as insurance changes and copays. The solution enables users to schedule patients for multiple therapy appointments, even within different locations, and locate available appointments at a glance. Users can also setup email / text reminders, visual cues, and cancellation alerts to keep track of schedules and tasks.
InsightEMR helps the back office staff by improving communication between team members, patients, physicians, and payers. Task lists display urgent issues that need attention and can easily be tracked, while flowsheets let users view and update the progression of treatments. Streamlined communication with referring physicians and a 360 degree view of all patient and billing data, helps users to prevent errors and glitches within documentation.
Key benefits of InsightEMR
InsightEMR is cloud-based so users can access the system anytime, anywhere. Patient data is protected with bank level security and full HIPAA compliance.
InsightEMR provides electronic medical records that create a paperless environment along with the tools to help increase payments from insurance companies with electronic billing.
The solution’s built-in task management tools include no-show/cancellation tracking and rebooking, as well as missing insurance tracking and alerting.
InsightEMR’s clinical documentation is digital, yet designed to replicate the standard paper forms therapists are familiar with.
Users can benefit from the solution’s automated, system-driven compliance controls and claim scrubbing features that ensure full compliance before submission.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Offering in the EMR Field
Reviewed on 2019/11/11
As long as perfect aesthetics are not your main objective, this is a great choice.
As long as perfect aesthetics are not your main objective, this is a great choice.
Pros
Has plenty of features and integrates several platforms into one easy-to-use system. Helps improve flow and reduce errors.
Cons
The user-interface leaves a little to be desired. There are smoother, cleaner systems out there, but all in all, this is a good choice.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
3 Years of Using Clinicient
Reviewed on 2019/10/04
Overall, I am happy. There isn't a perfect EMR system, but Clinicient does a great job with...
Overall, I am happy. There isn't a perfect EMR system, but Clinicient does a great job with reporting and it helps us to track all the important metrics and make sure your business thrives. I don't see myself moving platforms in the near future. I do think they try and make a great working relationship that is mutually beneficial. The technology world is a tough business, but I think the direction of Clinicient is going in the right direction and supporting providers to make them better.
Pros
We have been users of Clinicient for over 3 years. Overall, we are happy with the service. The reports are very robust and can provide lots of data around the quality of your care. The billing is pretty good, but we do get claims with timely filing denials, not a lot, but it happens. Some days the support is amazing, other days it can be disappointing, but mostly good days. The system is reliable, very few "outages."
Cons
When we first signed up 3 years, they promised a lot of things, like a patient portal in the next 3-6 months. It's been 3 years and there is still no patient portal. They also said they were working towards merchant services when we signed up, and still not there. We signed up with Keet Health to help with patient retention and MIPS, but Keet Health was been absolutely terrible. I would not recommend using Keet Health.
Alternatives Considered
WebPTReasons for Choosing InsightEMR
Needed a billing solutionSwitched From
TheraOfficeReasons for Switching to InsightEMR
Pricing- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Inaccurate Sales Pitch!
Reviewed on 2019/07/23
HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the...
HORRIBLE. Was lied to repeatedly. Paid for the training, only to discover at that time that the product was unusable for our needs. Team admitted several times, in writing, that sales lied to us. Corporate would NOT refund our money for the cost of the training and the cost of our "implementation manager's time"
Pros
The software is easy to use and practical for PT's and OT's ONLY
Cons
Was told that there was an on-line platform:
NOT TRUE! The platform was "in the works"
Was told that many Mac. computer people use the software, Mac compatibility is not a problem:
NOT TRUE! You need to have the Microsoft conversion software installed on your Mac
Was told that there was a complete set of goals for speech therapists:
NOT TRUE! The few goals and other items are of poor quality, lack efficacy and are only applicable to peds
Was told that we could customize anything.
NOT TRUE! We were unable to do so. After literally days trying, finally tech support admitted that there was not a way to do what we were told to do.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Big Learning Curve
Reviewed on 2020/12/09
A year after implementation while still dealing with more glitches than expected, we contemplated...
A year after implementation while still dealing with more glitches than expected, we contemplated ending our contract but ultimately kept the system to avoid the same hassles with yet another system.
Pros
Scheduling is pretty simple. It is nice that you can fax notes straight from the EMR. They have an online platform that can be used when not in the clinic, although it is not similar to your desktop app at all. The team they sent to be onsite was very helpful as we switched over to this system.
Cons
I feel like several features we were shown in demo are not actually a part of the program unless you pay even more, which we were unaware of. Features such as emailing your patient a HEP. Be extra patient as you learn this software because it takes a lot of time and practice. Customizing notes is not as simple as it should be. Our clinic has has issues with sections of notes being randomly deleted.
Alternatives Considered
WebPT- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Clinicient InsightEMR Review
Reviewed on 2019/05/31
Other than the reasons mentioned above on the admin end I like Clinicient. The system helps me get...
Other than the reasons mentioned above on the admin end I like Clinicient. The system helps me get snapshots quickly for each office and allows me to dig in with the management team of said office. I would really to see where we are with insightGO for admin - I hopped on a call twice giving opinions on items we could adjust.
Pros
I love how many reports there are to assist both admin and clinical. There are plenty of reports you can use as a dashboard to view how your company did in the previous month, but even creating reports that show you a quicker snapshot. The scheduling/functionality is very easy - nice to train new staff on it.
Once you are trained in Clinicient and find all the little tricks it's a nice system, but a lot of the times we find these tips from months and/or years of experience.
Cons
All the little bugs/glitches - which I know nothing is perfect.
Claims with issues: if it can show which office the patient received treatment from would be a great help.
Able to open 2 windows at the same time - difficult to complete certain tasks. I usually will try to open Insight Billing just to have two windows.
Placing notes on the schedule - two or more can't be the same time.
Customer Service - is there a way to speak with someone quicker? Especially about the little things?
InsightEMR FAQs
Below are some frequently asked questions for InsightEMR.Q. What type of pricing plans does InsightEMR offer?
InsightEMR offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Request a price quote by contacting Clinicient.
Q. Who are the typical users of InsightEMR?
InsightEMR has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does InsightEMR support?
InsightEMR supports the following languages:
English
Q. Does InsightEMR support mobile devices?
InsightEMR supports the following devices:
Q. What other apps does InsightEMR integrate with?
We do not have any information about what integrations InsightEMR has
Q. What level of support does InsightEMR offer?
InsightEMR offers the following support options:
Email/Help Desk, Phone Support, Chat
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