4me

Enterprise service management with SIAM support

4,7 /5 (14 reviews) Write a Review!

4me Overview

What is 4me?

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to work together securely without having to build integrations. As these providers work together, 4me keeps track of the quality of service that they deliver in real time so that an effective Service Integrator role can be established.

4me Overview

Pricing

Starting from
US$5,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.


4me Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Danish, Dutch, English, German, Irish and 4 others, Korean, Norwegian, Spanish, Turkish

Media

The look and feel of 4me Self Service can easily be customized to match any organization's corporate identity.
Real-time reporting on the quality of service received from each internal and external provider.
Providers can see how well they are performing for each of their customers in real time.
Drill down into detailed SLA reports and drill down further into the reports for the underpinning agreements.
There is a special dashboard to track the performance targets for the service desk in real time.
4me provides a dedicated console that provides all the necessary context to make even junior agents look like superstars.
4me provides 100s of standard reports that can be customized by applying filters. They can also be used to prepare shared dashboards.
The service navigator provides an easy to understand graphical depiction of the dependencies between services and the configuration items that make up these services.
The resource planning overviews make it easy to distribute assignments among the available specialists using drag-and-drop.
4me's change calendar automatically detects scheduling conflicts between changes.
4me video 4me video 4me video 4me video 4me screenshot: The look and feel of 4me Self Service can easily be customized to match any organization's corporate identity. 4me screenshot: Real-time reporting on the quality of service received from each internal and external provider. 4me screenshot: Providers can see how well they are performing for each of their customers in real time. 4me screenshot: Drill down into detailed SLA reports and drill down further into the reports for the underpinning agreements. 4me screenshot: There is a special dashboard to track the performance targets for the service desk in real time. 4me screenshot: 4me provides a dedicated console that provides all the necessary context to make even junior agents look like superstars. 4me screenshot: 4me provides 100s of standard reports that can be customized by applying filters. They can also be used to prepare shared dashboards. 4me screenshot: The service navigator provides an easy to understand graphical depiction of the dependencies between services and the configuration items that make up these services. 4me screenshot: The resource planning overviews make it easy to distribute assignments among the available specialists using drag-and-drop. 4me screenshot: 4me's change calendar automatically detects scheduling conflicts between changes.

4me Reviews

4me Reviews

Overall rating
4,7
/
5
Excellent
10

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,5
Ease of Use
4,8
Customer Support
4,8
100% recommended this app
Melhem E.

(IT) Service Management like it should be!

Supporting our internal and external customers with a professional service management ran without effort, just works!!


Dion A.

Finally an ITSM tool that just works, without needing dozens of consultants!

We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!


Eelco J.

Very user friendly and a good service for incident handling

Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly

Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved


Theo D.

Proud early adopters of this application and we've seen it grow and evolve greatly.

Collaberation, easy implementation, great flexibility, awesome performance.


Wouter W.

ITRP for ICT Shared Services - a challenging mulitenancy service management implementation

As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public
services. ICT shared services has contracts with several service providers to deliver the services.

For this project we had some major challenges
* Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations
* Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support
* Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers
* Implement this solution in 3 months time (transition period)
* On-premise installation

This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute


Melhem E.
Industry: Information Technology & Services
Company size: 51-200 Employees

(IT) Service Management like it should be!

Used Daily for 2+ years
Reviewed on 2019/01/03
Review Source: Capterra

Supporting our internal and external customers with a professional service management ran without effort, just works!!

Pros

- Built-in processes! No customizing required!!
- About 50 release per year - constant innovation
- Up and running service management in hours

Cons

- More automation of integrations (will be possible later this year)
- Simpler creation of service request catalog items

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dion A.
Industry: Hospitality
Company size: 11-50 Employees

Finally an ITSM tool that just works, without needing dozens of consultants!

Used Daily for 1+ year
Reviewed on 2017/06/06
Review Source: SoftwareAdvice

We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!

Pros

Performance
Ease of use
very limited need of consultancy
Integration with our printer provider for printer requests at zero costs!
The support from the provider is brilliant! Personal and incredibly fast!

Cons

Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes
A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eelco J.

Very user friendly and a good service for incident handling

Reviewed on 2015/12/15
Review Source: Capterra

Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly

Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved

Rating breakdown

Ease of Use
Customer Support

Theo D.
Industry: Information Technology & Services
Company size: 11-50 Employees

Proud early adopters of this application and we've seen it grow and evolve greatly.

Used Daily for 2+ years
Reviewed on 2017/06/02
Review Source: Capterra

Collaberation, easy implementation, great flexibility, awesome performance.

Pros

Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Wouter W.

ITRP for ICT Shared Services - a challenging mulitenancy service management implementation

Reviewed on 2016/01/14
Review Source: Capterra

As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public
services. ICT shared services has contracts with several service providers to deliver the services.

For this project we had some major challenges
* Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations
* Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support
* Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers
* Implement this solution in 3 months time (transition period)
* On-premise installation

This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute

Rating breakdown

Ease of Use
Customer Support

User recommendation
10/10
Based on 14 user ratings
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4me Pricing

4me Pricing

Starting from
US$5,00/month
Free Trial
Free
Subscription
Value for money

Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.

Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.

Value for Money
5/5
Based on 14 user ratings
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4me Features

4me Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,5/5
Based on 14 user ratings
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Categories

Additional information for 4me

Additional information for 4me

Key features of 4me

  • API access
  • Automated problem identification
  • Change workflow automation
  • Free Self Service for end-users
  • Full text search across all record types
  • Request grouping for major incidents
  • Request, change and task templates
  • Service Catalog
  • Time spent tracking
  • Tracking of customer, internal and outsourcer's SLAs

Benefits

4me makes it possible for large enterprises to collaborate with large managed service providers like Atos, Capgemini, Deloitte and DXC. Because of 4me's pricing model, the same advanced service level management and collaboration features are also affordable for relatively small providers and start-ups.

This allows enterprises to quickly onboard new providers and switch out providers that do not perform well or are no longer needed. The result is that organizations that use 4me can innovate more quickly, which allows them to speed up their digital transformation initiatives, which in turn improves their competitive position.

4me FAQs

4me FAQs

Below are some frequently asked questions for 4me.

Q. What type of pricing plans does 4me offer?

4me offers the following pricing plans:

Starting from: US$5,00/month

Pricing model: Free, Subscription

Free Trial: Available

Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.

Q. What are the main features of 4me?

4me offers the following features:

  • API access
  • Automated problem identification
  • Change workflow automation
  • Free Self Service for end-users
  • Full text search across all record types
  • Request grouping for major incidents
  • Request, change and task templates
  • Service Catalog
  • Time spent tracking
  • Tracking of customer, internal and outsourcer's SLAs

Q. Who are the typical users of 4me?

4me has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does 4me support?

4me supports the following languages:

Danish, Dutch, English, German, Irish, Korean, Norwegian, Spanish, Turkish

Q. What type of pricing plans does 4me offer?

4me has the following pricing plans:

Free, Subscription

Q. Does 4me support mobile devices?

4me supports the following devices:

Android, iPhone, iPad

Q. What other apps does 4me integrate with?

4me integrates with the following applications:

Bitium, Jira, Microsoft Azure, ONEiO, Okta, OneLogin

Q. What level of support does 4me offer?

4me offers the following support options:

Online Support, Knowledge Base, FAQs, Forum, Phone Support, Video Tutorials