4me Overview
What is 4me?
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to work together securely without having to build integrations. As these providers work together, 4me keeps track of the quality of service that they deliver in real time so that an effective Service Integrator role can be established.
4me Overview
Pricing
Pricing options
Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.
4me Features
Media
4me Reviews
4me Reviews
(IT) Service Management like it should be!
Supporting our internal and external customers with a professional service management ran without effort, just works!!
Finally an ITSM tool that just works, without needing dozens of consultants!
We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!
Very user friendly and a good service for incident handling
Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly
Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved
Proud early adopters of this application and we've seen it grow and evolve greatly.
Collaberation, easy implementation, great flexibility, awesome performance.
ITRP for ICT Shared Services - a challenging mulitenancy service management implementation
As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public
services. ICT shared services has contracts with several service providers to deliver the services.
For this project we had some major challenges
* Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations
* Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support
* Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers
* Implement this solution in 3 months time (transition period)
* On-premise installation
This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute
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(IT) Service Management like it should be!
Pros
- Built-in processes! No customizing required!!
- About 50 release per year - constant innovation
- Up and running service management in hours
Cons
- More automation of integrations (will be possible later this year)
- Simpler creation of service request catalog items
Finally an ITSM tool that just works, without needing dozens of consultants!
We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!
Pros
Performance
Ease of use
very limited need of consultancy
Integration with our printer provider for printer requests at zero costs!
The support from the provider is brilliant! Personal and incredibly fast!
Cons
Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes
A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)
Very user friendly and a good service for incident handling
Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly
Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved
Proud early adopters of this application and we've seen it grow and evolve greatly.
Collaberation, easy implementation, great flexibility, awesome performance.
Pros
Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!
ITRP for ICT Shared Services - a challenging mulitenancy service management implementation
As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public
services. ICT shared services has contracts with several service providers to deliver the services.
For this project we had some major challenges
* Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations
* Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support
* Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers
* Implement this solution in 3 months time (transition period)
* On-premise installation
This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute
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4me Pricing
4me Pricing
Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.
Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.
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4me Features
4me Features
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Categories
Categories
Additional information for 4me
Additional information for 4me
Key features of 4me
- API access
- Automated problem identification
- Change workflow automation
- Free Self Service for end-users
- Full text search across all record types
- Request grouping for major incidents
- Request, change and task templates
- Service Catalog
- Time spent tracking
- Tracking of customer, internal and outsourcer's SLAs
Benefits
4me makes it possible for large enterprises to collaborate with large managed service providers like Atos, Capgemini, Deloitte and DXC. Because of 4me's pricing model, the same advanced service level management and collaboration features are also affordable for relatively small providers and start-ups.
This allows enterprises to quickly onboard new providers and switch out providers that do not perform well or are no longer needed. The result is that organizations that use 4me can innovate more quickly, which allows them to speed up their digital transformation initiatives, which in turn improves their competitive position.
4me FAQs
4me FAQs
Below are some frequently asked questions for 4me.
Q. What type of pricing plans does 4me offer?
4me offers the following pricing plans:
Starting from: US$5,00/month
Pricing model: Free, Subscription
Free Trial: Available
Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.
Q. What are the main features of 4me?
4me offers the following features:
- API access
- Automated problem identification
- Change workflow automation
- Free Self Service for end-users
- Full text search across all record types
- Request grouping for major incidents
- Request, change and task templates
- Service Catalog
- Time spent tracking
- Tracking of customer, internal and outsourcer's SLAs
Q. Who are the typical users of 4me?
4me has the following typical customers:
Large Enterprises, Public Administrations, Non Profit, Mid Size Business
Q. What languages does 4me support?
4me supports the following languages:
Danish, Dutch, English, German, Irish, Korean, Norwegian, Spanish, Turkish
Q. What type of pricing plans does 4me offer?
4me has the following pricing plans:
Free, Subscription
Q. Does 4me support mobile devices?
4me supports the following devices:
Android, iPhone, iPad
Q. What other apps does 4me integrate with?
4me integrates with the following applications:
Bitium, Jira, Microsoft Azure, ONEiO, Okta, OneLogin
Q. What level of support does 4me offer?
4me offers the following support options:
Online Support, Knowledge Base, FAQs, Forum, Phone Support, Video Tutorials
Supporting our internal and external customers with a professional service management ran without effort, just works!!