About 4me

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to work together securely without having to build integrations. As these providers work together, 4me keeps track of the quality of service that they deliver in real time so that an effective Service Integrator role can be established.

Pricing starting from:

US$5,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of 4me

4me makes it possible for large enterprises to collaborate with large managed service providers like Atos, Capgemini, Deloitte and DXC. Because of 4me's pricing model, the same advanced service level management and collaboration features are also affordable for relatively small providers and start-ups.

This allows enterprises to quickly onboard new providers and switch out providers that do not perform well or are no longer needed. The result is that organizations that use 4me can innovate more quickly, which allows them to speed up their digital transformation initiatives, which in turn improves their competitive position.

Devices

Business size

S M L

Markets

Australia, Canada, China, United Kingdom, India, United States

Supported Languages

Danish, Dutch, English, German, Irish and 4 others, Korean, Norwegian, Spanish, Turkish

Pricing starting from:

US$5,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

The look and feel of 4me Self Service can easily be customized to match any organization's corporate identity.
Real-time reporting on the quality of service received from each internal and external provider.
Providers can see how well they are performing for each of their customers in real time.
Drill down into detailed SLA reports and drill down further into the reports for the underpinning agreements.
There is a special dashboard to track the performance targets for the service desk in real time.
4me provides a dedicated console that provides all the necessary context to make even junior agents look like superstars.
4me provides 100s of standard reports that can be customized by applying filters. They can also be used to prepare shared dashboards.
The service navigator provides an easy to understand graphical depiction of the dependencies between services and the configuration items that make up these services.
The resource planning overviews make it easy to distribute assignments among the available specialists using drag-and-drop.
4me's change calendar automatically detects scheduling conflicts between changes.
4me's project management functionality allows project managers to assign tasks to everyone in their organization. The project members can work on their project tasks free of charge.
4me includes portfolio management features to help organizations with demand management.
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4me screenshot: The look and feel of 4me Self Service can easily be customized to match any organization's corporate identity. 4me screenshot: Real-time reporting on the quality of service received from each internal and external provider. 4me screenshot: Providers can see how well they are performing for each of their customers in real time. 4me screenshot: Drill down into detailed SLA reports and drill down further into the reports for the underpinning agreements. 4me screenshot: There is a special dashboard to track the performance targets for the service desk in real time. 4me screenshot: 4me provides a dedicated console that provides all the necessary context to make even junior agents look like superstars. 4me screenshot: 4me provides 100s of standard reports that can be customized by applying filters. They can also be used to prepare shared dashboards. 4me screenshot: The service navigator provides an easy to understand graphical depiction of the dependencies between services and the configuration items that make up these services. 4me screenshot: The resource planning overviews make it easy to distribute assignments among the available specialists using drag-and-drop. 4me screenshot: 4me's change calendar automatically detects scheduling conflicts between changes. 4me screenshot: 4me's project management functionality allows project managers to assign tasks to everyone in their organization. The project members can work on their project tasks free of charge. 4me screenshot: 4me includes portfolio management features to help organizations with demand management.

Features

Total features of 4me: 64

  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Calendar Management
  • Call Center Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Consent Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Email Management
  • Employee Time Tracking
  • Event Scheduling
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Network Monitoring
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Real Time Notifications
  • Release Management
  • Remote Access/Control
  • Reporting/Analytics
  • Reservations Management
  • Risk Management
  • SSL Security
  • Search/Filter
  • Security Auditing
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Task Management
  • Ticket Management
  • Training Management
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4,7 /5
(14)
Value for Money
5/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 14
Melhem E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

(IT) Service Management like it should be!

Reviewed on 2019/01/03

Supporting our internal and external customers with a professional service management ran without...

Supporting our internal and external customers with a professional service management ran without effort, just works!!

Pros

- Built-in processes! No customizing required!!
- About 50 release per year - constant innovation
- Up and running service management in hours

Cons

- More automation of integrations (will be possible later this year)
- Simpler creation of service request catalog items

Dion A.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Finally an ITSM tool that just works, without needing dozens of consultants!

Reviewed on 2017/06/06

We immediately fell for this tool the moment we saw it. It just looked so much easier and it was...

We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!

Pros

Performance
Ease of use
very limited need of consultancy
Integration with our printer provider for printer requests at zero costs!
The support from the provider is brilliant! Personal and incredibly fast!

Cons

Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes
A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)

Eelco J.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Very user friendly and a good service for incident handling

Reviewed on 2015/12/15

Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation...

Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly

Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved

Theo D.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Proud early adopters of this application and we've seen it grow and evolve greatly.

Reviewed on 2017/06/02

Collaberation, easy implementation, great flexibility, awesome performance.

Collaberation, easy implementation, great flexibility, awesome performance.

Pros

Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!

Wouter W.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

ITRP for ICT Shared Services - a challenging mulitenancy service management implementation

Reviewed on 2016/01/14

As a project manager and service management consultant , I was responsible for the implementation...

As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public
services. ICT shared services has contracts with several service providers to deliver the services.

For this project we had some major challenges
* Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations
* Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support
* Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers
* Implement this solution in 3 months time (transition period)
* On-premise installation

This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute

Showing 5 reviews of 14 Read all reviews

4me FAQs

Below are some frequently asked questions for 4me.

4me offers the following pricing plans:

  • Starting from: US$5,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Freemium plan is available for up to 4o support specialists. The Basic, Standard and Premium plans are available with a pay-as-you-go subscription. At the end of each month customers are charged only for the people who had access to 4me. End users, approvers and project team members can work in 4me Self Service and the 4me App for free.

We do not have any information about 4me features

4me has the following typical customers:

201-500, 501-1 000, 1 001+

4me supports the following languages:

Danish, Dutch, English, German, Irish, Korean, Norwegian, Spanish, Turkish

4me supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

4me integrates with the following applications:

Bitium, Jira, Microsoft Azure, Okta, OneLogin

4me offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for 4me.