Unified Communications as a Service (UCaaS)
Unified Communications as a Service (UCaaS)
About Unified Communications as a Service (UCaaS)
Evolve IP offers cloud-based IP phone systems and hosted PBX that allows users to communicate from any location at predictable monthly subscription fees. The solution offers a web-based OSSmosis portal through which end users can control voicemail, telephony and conferencing functions. The portal has separate login options for administrator and individual users that allow IT administrators to control the phone systems across an organization.
Evolve IP phone system offers multiple features that include caller ID, corporate/group directory search, call forwarding, voicemail, call barge, selective call acceptance/ rejection and so on. The call forward option permits a user to redirect calls to another destination in many circumstances such as when the line is busy, a call is not answered or the PBX platform is not reachable. The solution also allows users to have both international and domestic inbound telephone numbers for receiving calls. Further, it has an intercom facility that enables users within the organization to communicate with each other via their speakerphones.
Evolve IP offers some additional unified communication services that include audio conferencing, call recording, inbound fax messaging and transcription of the audio message. The solution offers integration with various third party providers such as ConnectWise, Maximizer CRM, Netsuite, Salesforce, SalesLogix, Sugar CRM, Xing and so on.
Key benefits of Unified Communications as a Service (UCaaS)
? Evolve IP provides a hosted phone system that eliminates service issues between multiple stakeholders that include network integrator, PBX vendor, ISP and carrier.
? The solution offers built-in features for business continuity and disaster recovery which allows businesses to run unaffected in difficult circumstances.
? Evolve IP is scalable as it allows businesses to add services or users on a requirement basis and offers the continuous support of PBX professionals.
? The solution has the capability to reduce the monthly communication expenses of businesses through free in-network calling.
? Our team of network and security professionals monitors and manages your services 24×7.
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Reviews
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- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
phone system is easy to use
Reviewed on 2017/11/22
the mobility of the software makes working from anywhere and being intouch with the office and...
the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
Pros
all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
Cons
cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
BP Business Solutions ECS
Reviewed on 2019/09/10
We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of...
We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.
Pros
Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
Cons
Occasional dropped calls can be troublesome.
Alternatives Considered
RingEXReasons for Choosing Unified Communications as a Service (UCaaS)
Downtime and supportSwitched From
RingEXReasons for Switching to Unified Communications as a Service (UCaaS)
Feature set and being able to scale at the pace we need.- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Initial VOIP Setup
Reviewed on 2023/10/06
So far it has not been good. We are going to give it a few months with the restructuring and the...
So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.
Pros
The idea of the system. The redundancy with Broadsoft. Integration with Teams.
Cons
The implementation process was very rough and the hardware suggested was terrible. Support was brutal.
Reasons for Switching to Unified Communications as a Service (UCaaS)
Redundancy was the primary reason. Evolve has a Broadsoft component for when Teams integration fails.- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Frank Chiappine Review
Reviewed on 2024/07/29
It's been an incredible experience. Transformed the way our organization does business.
It's been an incredible experience. Transformed the way our organization does business.
Pros
In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively. The IM, audio and video conferencing, not to mention the telephony platform is outstanding.
Cons
Hard to pinpoint something that's worked so effortlessly with minimal issues.
- Industry: Accounting
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Aldrich Advisors - Evolve review
Reviewed on 2024/07/03
Overall experience is very good, tech support is usually very quick with requests.
Overall experience is very good, tech support is usually very quick with requests.
Pros
Reliable tech support, and great communication with our rep, [sensitive content hidden]
Cons
The Osmosis portal is a bit antiquated and the reporting isn't user friendly.
Unified Communications as a Service (UCaaS) FAQs
Below are some frequently asked questions for Unified Communications as a Service (UCaaS).Q. What type of pricing plans does Unified Communications as a Service (UCaaS) offer?
Unified Communications as a Service (UCaaS) offers the following pricing plans:
- Starting from: US$7.48
- Free Trial: Not Available
Contact Evolve IP for pricing details
Q. Who are the typical users of Unified Communications as a Service (UCaaS)?
Unified Communications as a Service (UCaaS) has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Unified Communications as a Service (UCaaS) support?
Unified Communications as a Service (UCaaS) supports the following languages:
English
Q. Does Unified Communications as a Service (UCaaS) support mobile devices?
Unified Communications as a Service (UCaaS) supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Unified Communications as a Service (UCaaS) integrate with?
Unified Communications as a Service (UCaaS) integrates with the following applications:
Act!, Google Contacts, Microsoft 365, NetSuite, Sage CRM, Salesforce Sales Cloud, SugarCRM, Zendesk Suite
Q. What level of support does Unified Communications as a Service (UCaaS) offer?
Unified Communications as a Service (UCaaS) offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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