Connect TCM

Telemarketing Campaign Management SaaS for telesales teams

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Connect TCM Overview

What is Connect TCM?

Connect Telemarketing Campaign Management (TCM) is a specialized SaaS solution for telesales or telemarketing operations. Wholly web-based and accessible via the browser, Connect TCM allows multiple campaigns to be raised and managed simultaneously. Leveraging a questionnaire-based process, linked to a calling list, team agents are able to focus on prioritized, scheduled calls to maximize efficiency. This data can also be distributed between multiple agents, allowing calling lists to be queried in more detail to view contact information, due call backs, reasons for calling and any associated notes. Linked questionnaires are then setup to echo the team’s sales or marketing processes to ensure consistency among agents, feeding the collected information back into the database.

Additional data can also be fed into the system via spreadsheet or from Salesforce with API integration, while reporting and email facilities are built-in. Reports are generated automatically or manually within clicks, providing useful statistical visualizations relating to conversions, campaign effectiveness, agent performance and more. Connect TCM can be linked to an existing telephone system and where suitable, VoIP telephony setups to add preview or click to call functionality.

Connect TCM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription

Pricing only available on quote request.


Connect TCM Features

Devices
Business size
S M L
Markets
United Kingdom
Supported Languages
English

Media

Connect TCM showing associated email fulfilment and escalations
Connect TCM showing associated questionnaires
Connect TCM showing associated structured calling list
Connect TCM showing dashboard running on Mac computer
Connect TCM showing multiple campaign management
Connect TCM showing performance reporting
Connect TCM showing structured telemarketing calls
Connect TCM screenshot: Connect TCM showing associated email fulfilment and escalations Connect TCM screenshot: Connect TCM showing associated questionnaires Connect TCM screenshot: Connect TCM showing associated structured calling list Connect TCM screenshot: Connect TCM showing dashboard running on Mac computer Connect TCM screenshot: Connect TCM showing multiple campaign management Connect TCM screenshot: Connect TCM showing performance reporting Connect TCM screenshot: Connect TCM showing structured telemarketing calls
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Connect TCM Pricing

Connect TCM Pricing

Starting from
N/A
Free Trial
Subscription

Pricing only available on quote request.

Pricing only available on quote request.

Value for Money
0/5
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Connect TCM Features

Connect TCM Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
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Additional information for Connect TCM

Additional information for Connect TCM

Key features of Connect TCM

  • Call reports on agent rate and conversions
  • Campaign reporting against key performance indicators
  • Customizable questionnaire-based sales approach
  • Detailed contact notes including call history
  • Import contacts via Excel spreadsheet or CSV file
  • Integrates with telephone or VoIP telephony systems
  • Live wall-boards and performance visualizations
  • Manage multiple campaigns across multiple agents
  • Send templated emails instantly from questionnaire answers
  • Structured call lists with call back date & priority filters
  • Track gross profit and loss on every campaign
  • Web-hosted solution with customer database support

Benefits

  • Connect TCM is designed around a campaign questionnaire-based way of working, linking structured calling lists distributed between multiple telemarketing agents.
  • Integrates within telephone or VoIP systems to add quick dialing features, while the system itself requires no additional IT being wholly accessible online, via browser.
  • Import and export data via Excel spreadsheet or .CSV files and generate a range of reports based on campaign KPI’s within clicks.
  • Questionnaire answers can be clicked to send template-ready emails to a prospective contact, or sales leads or appointments raised for a sales agent.
  • Structured calling lists are priority filtered, logging call back due dates and linked notes to track a detailed contact history.
  • Connect TCM FAQs

    Connect TCM FAQs

    Below are some frequently asked questions for Connect TCM.

    Q. What type of pricing plans does Connect TCM offer?

    Connect TCM offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing only available on quote request.

    Q. What are the main features of Connect TCM?

    Connect TCM offers the following features:

    • Call reports on agent rate and conversions
    • Campaign reporting against key performance indicators
    • Customizable questionnaire-based sales approach
    • Detailed contact notes including call history
    • Import contacts via Excel spreadsheet or CSV file
    • Integrates with telephone or VoIP telephony systems
    • Live wall-boards and performance visualizations
    • Manage multiple campaigns across multiple agents
    • Send templated emails instantly from questionnaire answers
    • Structured call lists with call back date & priority filters
    • Track gross profit and loss on every campaign
    • Web-hosted solution with customer database support

    Q. Who are the typical users of Connect TCM?

    Connect TCM has the following typical customers:

    Mid Size Business

    Q. What languages does Connect TCM support?

    Connect TCM supports the following languages:

    English

    Q. What type of pricing plans does Connect TCM offer?

    Connect TCM has the following pricing plans:

    Subscription

    Q. Does Connect TCM support mobile devices?

    We do not have any information about what devices Connect TCM supports

    Q. What other apps does Connect TCM integrate with?

    Connect TCM integrates with the following applications:

    Salesforce Sales Cloud

    Q. What level of support does Connect TCM offer?

    Connect TCM offers the following support options:

    Phone Support, Online Support