Creedenz CXM

Creedenz CXM

Pushes customer engagement further than traditional CRMs

4.5/5 (5 reviews)

Creedenz CXM Overview

Creedenz CXM is purpose-built Customer Relationship Management (CRM) suite with an emphasis on driving customer engagement. Offering users 24/7 access via a secure web portal and dashboard-based interface, CXM can also be deployed on-premise to provide flexible compatibility across mobile and desktop devices. Boasting real time data capture, customer interactions can by dynamically managed across expandable core areas of business spanning collaboration, sales, services, marketing and automation. Centralize project management by setting milestones, scheduling tasks, integrating email and tracking social network mentions. Get 360-degree views of customer interactions to pinpoint sales opportunities, manage pipelines and forecasts while receiving personalized ad-hoc reports or sales analytics.

CXM also enables the provision of a self-service web portal to customers seeking support, enabling ticket submissions and knowledge base access. Automation of sales workforce alerts, marketing activities and customer services streamlines workflow, harnessing CXM’s cross-system integration and tailored rules-based engine. The system’s unique Adaptive Data Engine (ADE) enables broad customization to fit specific business needs, made possible by a declarative meta-data based approach.

Pricing

Starting from
$29/month
Pricing options
Free Trial
One Time License
Subscription

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Creedenz CXM Reviews

Overall rating
4.5/5
100% positive reviews
3
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Kevin R.

Most Configurable CRM Product on the Market at the Lowest Price!

Reviewed on 2014/11/20
Review Source: SoftwareAdvice

Pros

Their Support Team is highly responsive and located in the United States (California). Training was included in our purchase, and the robust features, ease of custom configuration, and relatively low price compared to their competitors make Creedenz CXM one of the best value-added CRM systems on the market today.

Cons

Releases occur too frequently, and I can’t keep up with all of the awesome new features and implement them as soon as they are available.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
William K.

Amazing product

Reviewed on 2014/12/09
Review Source: SoftwareAdvice

Pros

It's so simple to use. I have not had a lot of experience with this type of software, and I was amazed on how fast I was able to pick things up. Complete training guidelines and step by step instructions really helps. You don't have to have ten years of background experience to be able to use it.

Cons

There is a possibility that being too large of a company might slow customer service, but only time will tell.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bill S.

Creedenz CXM

Reviewed on 2014/08/08
Review Source: Capterra

Pros: Easy to use, intuitive CRM. 100% uptime. Solid and reliable data accuracy. Creedenz is highly responsive to my input on product and to our service needs. Their software is a cornerstone for our daily activity in the healthcare arena. I feel they are a strong ally to help us accomplish our daily work.
Cons: System speed is not as fast as I'd like. Software revisions are not scheduled and it would help to have them tested better before implementation. I test/dev environment has helped address that for us substantially.

Rating breakdown

Ease of Use
Customer Support

Aaron R.

CXM -A great product for mid size companies

Reviewed on 2014/11/28
Review Source: SoftwareAdvice

Pros

I like the fact that I can bring in customers, keep track of information and grow relationships with them all while keeping costs low. The vendor does a good job of providing help services as well.

Cons

I feel that the product and vendor could make it more uniform and concise as to adding some information from clients.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Holly G.

Great Customer Service!!

Reviewed on 2015/05/12
Review Source: SoftwareAdvice

Pros

The product is very user friendly while still being very comprehensive. The vendor has excellent customer service and follow-up. Everyone I have dealt with his been knowledgeable, helpful and kind.

Cons

I would like a mobile app. Our company is very mobile and while the device interface is nice a mobile app would be a nice addition.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Creedenz CXM Pricing

Starting from
$29/month
Pricing options
Free Trial
One Time License
Subscription

CREEDENZ CLOUD:
Simply CXM: $29 per user per month
Enterprise CXM: $49 per user per month
Enterprise Unlimited: $129 per user per month

ON-PREMISE (local install, single payment):
Pricing available on request.

Creedenz CXM Features

  • Activity Dashboard
  • Contact Database
  • Social Media Integration

  • API
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Third Party Integration

Additional information for Creedenz CXM

Key features of Creedenz CXM

  • "One Touch" for emailing, making calls, taking notes etc
  • 360-degree view of customers and interactions
  • Ad-hoc reports on salespeople, teams, products, regions etc
  • Automate email marketing with unlimited email templates
  • Automation of the lead-opportunity-quote process
  • Campaign budget tracking functionality
  • Creedenz Cloud dashboard with mobile access included
  • Execute multi-level and multi-wave marketing campaigns
  • Manage milestones, tasks, and task dependencies
  • Personalized views for deal pipeline & sales progression etc
  • Provide accurate, user-ranked content within knowledge bases
  • Real time pipeline management and reporting
  • Route leads to teams, generate leads & sales with one touch
  • Sales forecasting management and reporting
  • Segment customers to plan and tailor marketing campaigns
  • Self-service web portal offering customer support
  • Track and capture mentions across social media networks

Benefits

  • Creedenz CXM is available within Creedenz Cloud and On-Premise packages offering 50-500GB storage on private servers, with mobile access as standard.
  • CXM solutions provide a more dynamic and adaptable environment over typical CRM systems, managing customer engagement across key business areas.
  • View 360-degree profiles of customer sales interactions, track pipeline and forecasts in real time, manage workflows and view sales performance analytics.
  • Execute multi-level and multi-wave marketing campaigns with automated email, alerts, budget tracking, campaign analysis and customer targeting tools.
  • Offer self-service customer support via web portal and knowledge base access, plus a host of features for general business automation and workforce collaboration.
  • Creedenz CXM FAQs

    Below are some frequently asked questions for Creedenz CXM.

    Q. What type of pricing plans does Creedenz CXM offer?

    Creedenz CXM offers the following pricing plans:

    Starting from: $29/month

    Pricing model: One Time License, Subscription

    Free Trial: Not Available

    CREEDENZ CLOUD:
    Simply CXM: $29 per user per month
    Enterprise CXM: $49 per user per month
    Enterprise Unlimited: $129 per user per month

    ON-PREMISE (local install, single payment):
    Pricing available on request.

    Q. What are the main features of Creedenz CXM?

    Creedenz CXM offers the following features:

    • "One Touch" for emailing, making calls, taking notes etc
    • 360-degree view of customers and interactions
    • Ad-hoc reports on salespeople, teams, products, regions etc
    • Automate email marketing with unlimited email templates
    • Automation of the lead-opportunity-quote process
    • Campaign budget tracking functionality
    • Creedenz Cloud dashboard with mobile access included
    • Execute multi-level and multi-wave marketing campaigns
    • Manage milestones, tasks, and task dependencies
    • Personalized views for deal pipeline & sales progression etc
    • Provide accurate, user-ranked content within knowledge bases
    • Real time pipeline management and reporting
    • Route leads to teams, generate leads & sales with one touch
    • Sales forecasting management and reporting
    • Segment customers to plan and tailor marketing campaigns
    • Self-service web portal offering customer support
    • Track and capture mentions across social media networks

    Q. Who are the typical users of Creedenz CXM?

    Creedenz CXM has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Creedenz CXM support?

    Creedenz CXM supports the following languages:

    English

    Q. What type of pricing plans does Creedenz CXM offer?

    Creedenz CXM has the following pricing plans:

    One Time License, Subscription

    Q. Does Creedenz CXM support mobile devices?

    We do not have any information about what devices Creedenz CXM supports

    Q. What other apps does Creedenz CXM integrate with?

    We do not have any information about what integrations Creedenz CXM has

    Q. What level of support does Creedenz CXM offer?

    Creedenz CXM offers the following support options:

    Knowledge Base, Online Support, Phone Support