Asset Essentials by Dude Solutions is a web-based computerized maintenance management system (CMMS) designed primarily for small and midsized businesses. The solution helps in automating maintenance workflow and tracking maintenance schedules for fixed assets and in-house equipment. Established in 2007, Dude Solutions currently caters to various industry segments including healthcare, government, and manufacturing across the United States and Canada. York County, Hart Industries, and Georgia Aquarium are some of its listed customers.
Asset Essentials is a suite comprising two integrated applications: A work order application for managing work order requests as well as tracking status and a planned maintenance application for creating and assigning work orders. Clubbed together, the modules offer a complete maintenance management solution. The suite helps in receiving a centralized request, automating maintenance workflow and generating reports for various users.
The planned maintenance application allows manager/supervisor to create recurring maintenance schedules and assigns work requests to the respective team. Users can also integrate planned maintenance work orders with their existing energy management systems or building automation systems. The solution offers step by step wizard for creating scheduling and assigning new work orders to maintenance teams. It also displays the estimated cost of materials and labor needed for upcoming work requests.
The work order module enables users to receive, schedule and manage maintenance history. It helps in recording labor and purchase transaction into a report which can be accessed online anytime or exported into multiple formats for future reference. The solution includes an interactive calendar to view schedules and resources booked for the day or event.
Our Facilities Management Department covers the operations of 24 town buildings in our municipality. These buildings also include three elementary schools and one middle school. Our maintainers and custodians handle all aspects of these buildings, from cleaning and grounds work, to repairs, HVAC and inspections (just to name a few).
Prior to Maintenance Edge we utilized two work order systems. School staff used an in-house request system through our IT Department, while all other town employees utilized a purchased software (MP2).
My position is that of Administrative Assistant and I am the one individual that processes all work requests for our office. This meant switching back and forth between our two systems making sure all requests were processed. Work requests were not addressed during any absences from the office (vacation, etc.), thus sitting in queue until my return. Also, there was not a concise record of completed tasks.
I am still the one individual in our organization who uses MaintenanceEdge on a full time basis. However, we have now added our maintainers and custodians as daily users of this program. When we began using it in November of 2012, I realized how simple and flexible this program was. It has met all of our needs, and as I continue to use the system, I find more and more areas we can adapt to its use.
It has been extremely helpful in reducing the amount of daily work order processing, as so much is now automated through the program. Instant notification to our maintainers' cell phones and email gives immediate contact on requests and tasks, thus eliminating any delays during my out-of-office time. Automatic routing also eliminates the need to forward work orders to the proper maintainer, since notification is within minutes. This function also allows our maintainers to check on work orders when at a specific building, thus eliminating duplicate travel time. This has greatly improved the productivity of our department.
We have also taken advantage of the automated reports function, which generates and emails the specific building reports to the proper individuals on a weekly basis. Everyone, including building directors and principals, are "on the same page" with updates and tasks. MaintenanceEdge definitely helps us all communicate more effectively and efficiently.
Finally, from the standpoint of the "requesters" at our many buildings, they find it very user friendly. One 20-30 minute training session was all it took to get all users up and running. The transition has been very smooth, especially with the added assistance from the FacilityDude support staff. They are easy to contact, always friendly, and have the correct answers and information that is needed; and if not, they continue to work on any issues until they are solved.
I've recommended MaintenanceEdge to a number of colleagues in local governments in my area. It is a user-friendly system with fantastic customer support. From my standpoint, it is a blessing, and has done wonders for our department!
We initially began using Facility Dude in July of 2013. Are initial goal was to utilize Facility Dude in several departments thru out our Government entity. The startegy was to start out slowly to see if the software would meet our needs. After adding our fifth department last week, we have become very pleased with its performance.
Facility Dude is currently being used in our following departments: Parks and Recreation, Public Works, Communications, Community Development and Construction and Maintenance. Each department is on schedule of implementaion of various degrees and levels. The unique aspect of Facility Dude is that the departments have been able to operate seperatley within the same account while the sytem stays intact as a whole. This allows for upper management and county officials to view a snap shot of all departments at any given time. The other crucial advantage of using one work order system is that departments can easily exchange information without restriction.
Facility dudes internet based access does not burden hardware specifications allowing us to be creative in finding efficient means of operation. For example we can utilze Ipad technology that is a few years old allowing us to purchase used hardware at a much less expensive expenditure. This carries over to not needeing as powerfull technology in relation to overall hardware costs.
Several times while implementing Facility Dude we have come across needs that were not readily tested already within the workings of the original system. Facility Dude has been very helpful in working with us in developing protocols to work thru these "custom to us" features. Currently we are working together in areas that need fine tunning.
The overall impression we have recieved from our online in the field staff has been very positive, with an emphasis on ease of use. The support staff at Facility Dude has always be extremly timely and usually instant.
The timely completion rate of work orders has decreased from one half to one full day on average. This has been a result of requests from requesters going immediately into the system and technicians being able to see them and route themselves accordingly.
Can I at this time do a complete review of Facility Dude? No I can not, reason being is that as much as we have already made succesfull we have not begun to scratch the surface of all that we think Facility Dude will do for us.
SchoolDude has the best customer service department! We really appreciate their prompt and friendly staff. Maintenance Direct is very user-friendly and allows unlimited user access. I loved that it was so easy to implement, you only had to enter minimal amount of data before using.
The only thing I can say is maybe allowing some customization in some of the filed categories instead of having to use their default list. Some districts may use different ways to describe the same function.
My overall thoughts of schooldude would be that it serves it purpose for scheduling event but it really is not user friendly. The amount of time that it takes for a new user to complete a proposal to schedule an event is pretty tedious.
I am not a new user so it is easy for me to access and set of events but even explaining to new users is hard because of the lay out. I think it needs to be more simplistic. For example like when you turn on a new Iphone it asks for a piece of information then you hit next and it asks for another. Then it populates all your information for you to review at the end.
One other flaw that I noticed in it for billing purposes is that it does not send an email notification when something new is put on to the calendar. Which would be really helpful when something is added last minute if the invoices are already completed for that day.
I am not a veteran and do not know all the ins and outs of schooldude, but I do think these fixes could improve the users experience on it.
MaintenanceEdge start up has been amazingly simple. Once our equipment list was finalized and given to Dude Solutions, their team completed all the data entry allowing free time for our end users to familiarize themselves with the software. The navigation is easy and training went smoothly and quickly. The support staff has been lightening quick about any questions that have come up. On going weekly scheduled meeting with our dedicated representative from Dude have reinforced training and expanded regularly on our knowledge of the program.
There are a few functions that have been lacking that tech support has been made aware of. Not all of the reports are able to be automatically generated on a schedule, ie. Downtime. I would like to see the ability to toggle some of the fields on or off depending on the end users preferences.
Contact Dude Solutions for pricing information or a quote.
Give your team anytime, anywhere access to the information and tools they need to do their jobs on our cloud-based platform. Manage all work orders, assets and maintenance activity in one central location with improved communication.
Eliminate paper and digitize work orders to make your team’s jobs easier and more streamlined with request automation, inventory management and work order prioritization.
See the current state of your operations and develop a plan for the future. Drive decision-making with configurable data analysis and built-in reports from a central dashboard.
Find smarter solutions to tough operations challenges by empowering your team to do more impactful work. With better tools in hand, you can better serve your organization.
Below are some frequently asked questions for Asset Essentials.
Asset Essentials offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact Dude Solutions for pricing information or a quote.
Asset Essentials offers the following features:
Asset Essentials has the following typical customers:
Mid Size Business, Small Business
Asset Essentials supports the following languages:
Asset Essentials has the following pricing plans:
Asset Essentials supports the following devices:
Android, iPhone, iPad
Asset Essentials integrates with the following applications:
FacilityDude GIS, IT Incident Software, Microsoft Excel
Asset Essentials offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support