FAMCare

Case management software for non-profits & government bodies

About FAMCare

FAMCare is a case management platform that automates casework for social workers. Caseworkers have a checklist of tasks to follow each day and no one falls through the cracks! The software can either be installed on-premises or be hosted in the cloud.

FAMCare can be customized to meet the specific requirements of small, mid-size and large clients and offers a wide range of features including case alerts, dynamic calendars, workflow processors, knowledge base and case notes management. The software also provides advanced data analytics and reporting features that support query design, evaluates case load turnover and utilizes SQL reporting server 2016 to slice and filter the information. The tool offers custom-tailored reports, assessment management, real-time productivity metrics, learning management and residential facility management features. FAMCare provides web service components to connect to third-party software systems and supports data imports from excel spreadsheets, other databases and legacy systems. The product has a multi-dimensional security model and offers secure data centers, 256-bit encryption of data, automatic backups & snapshots and is HIPAA compliant.

FAMCare is used by foster care centers, juvenile justice homes, catholic charities, clinical health centers, rehabilitation centers and behavioral health cli​nics. Lilliput Children’s Services, Abba House, Holy Cross Children's Services of Michigan, Michigan Department of Human Services and Oakland County Children's Home are some of its customers.

Key benefits of FAMCare

● FAMCare is a human services case management software targeted at non-profits, local, and county municipalities, as well as state human services agencies. The software can be installed on premises or hosted in the cloud.

● The product offers various features such as interactive dashboards, case alerts, help desk, referral management, ad-hoc query tools, reporting and advanced analytics.

● The software integrates with third-party applications such as QuickBooks Pro, NetSuite Small Businesses and Peachtree Complete to provide accounting, cost tracking, and billing features.

● FAMCare provides secure data centers, 256-bit encryption of data, firewall protection, audit records, automated back-ups and is HIPAA compliant, the software​ can be accessed on multiple device types including mobile phones and tablets.

● The tool can be personalized and configured as per client requirements and allows users to update fields, import programs, create data points, add services and localize the system.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

FAMCare provides interactive dashboard tools
FAMCare supports ad-hoc query tools
View 8 more
FAMCare screenshot: FAMCare provides interactive dashboard tools FAMCare screenshot: FAMCare supports ad-hoc query tools FAMCare screenshot: FAMCare screenshot: FAMCare screenshot: FAMCare screenshot: FAMCare screenshot:

Features

Total features of FAMCare: 23

  • API
  • Activity Dashboard
  • Ad hoc Query
  • Alerts / Escalation
  • Assessment Management
  • Auditing
  • Automatic Backup
  • Business Intelligence
  • Calendar Management
  • Case Management
  • Cost Tracking
  • Customizable Reporting
  • Data Import/Export
  • Event Tracking
  • Help Desk Management
  • Incident Management
  • Knowledge Base Management
  • Learning Management
  • Project Workflow
  • Referral Tracking
  • Reminders
  • SSL Security
  • Secure Data Storage

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Reviews

Overall rating

4,3 /5
(15)
Value for Money
3,9/5
Features
4/5
Ease of Use
3,9/5
Customer Support
4,6/5

Already have FAMCare?

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Showing 5 reviews of 15
Heather L.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FAMCARE is wonderful!

Reviewed on 2016/08/31

We had a system before using FAMCARE that offered similar although much less varied and effective...

We had a system before using FAMCARE that offered similar although much less varied and effective software. In switching to FAMCARE we were able to keep all of the amenities from the one system, plus many additional options. GVT was able to transfer all of our data from the old system into the new system. We must keep casenotes for every activity we do, and FAMCARE allows for that which includes the ability to change what forms are available based on programs. The single best part about FAMCARE is the ability to create personalized specific forms based on different programs as well as reports to collect data from those forms.

GVT offered training in the beginning as well as online video help so a person can learn how to maneuver through the system. It is user friendly for employees who just need to enter data and as it is web based it can be accessed anytime there is internet. Our employees are out in the field most of the time so to be able to access the system from anywhere is awesome.

The following aspects of FAMCARE are what make it great:
It has helped us to become entirely paperless. All forms that used to be filled out on paper can now be filled out online including signatures when necessary.

The casenotes lock so they may not be changed except by a supervisor.

There are different security measures which can determine a person's access.

There is a configure mode so that wording on forms might be changed immediately.

We have three fields to record time so we can differentiate between travel time and actual activity time.

A supervisor can mirror a staff member at any time to see what they see.

There is also a system of reminders to ensure staff fill out forms within a given time period.

There are so many options that come with the system that I would imagine it would fit almost any non-profit's needs. Or any other sector that requires casenotes for that matter. We are very pleased.

Pros

The ability to modify it to fit my needs.

Cons

It takes some technical knowledge to be able to create forms.

Response from Global Vision Technologies

Thank you Heather. Great feedback and it appears we're doing things right!

Travis D.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Adaptable and Versatile for Business Practices

Reviewed on 2017/12/07

Pros

FAMCare is efficient in data collection, reporting, and case management. The software has enabled our agency to go from paper files and documentation to electronic. We can track user activity, documentation, and caseloads. Also, FAMCare has provided us with tools to report on data that is being collected by staff. Our staff no longer report data in a spreadsheet and then another staff member compile it to a master spreadsheet. In a fast pace world, our old methods were not efficient or reliable. Also, simple forms can be created without having any web coding knowledge through their Pathways module. This helped our agency create agency specific forms and collect data electronically. FAMCare has helped us grow as an agency, provide better case management to our clients, and monitor our staff for productivity and efficiency.

Cons

FAMCare is solely web-based which means that an internet connection is required. While most of the clients we serve have cell service in their area, we have a few that have little to no service. In those cases, we do have to resort to paper documents. Currently, I am not aware of any offline components that can upload to FAMCare when internet connectivity is reestablished.

Response from Global Vision Technologies

Travis - thank you for your feedback. It is very much appreciated. Regarding offline components - we have created a few forms for clients that have helped in this regard. In most cases they were tied to case notes and basic demographic. As a custom project - we can tailor forms to work in an offline setting which would sync to FAMCare once an Internet connection was established.

Judith W.
Overall rating
  • Industry: Individual & Family Services
  • Company size: 501-1 000 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Slow & Old, so we left.

Reviewed on 2020/05/18

It was terrible.

It was terrible.

Pros

It was the only option we had at the time.

Cons

It took years to configure and customize the system with foster care managers learning how to code SQL to help support and move the project along.

Response from Global Vision Technologies

Hi Judith, we're sorry to hear about your experience. I know there were some extenuating circumstances outside of our control that contributed to several issues when you were with us years ago. We pride ourselves on the overall efficiency of FAMCare and the high quality standards we maintain. As you can see from our other reviews, we work hard at providing great service and a solid platform to our clients. We may not be able to change the past, but would love the opportunity to show you how FAMCare is helping agencies today. I think it would change your mind. Thanks again Judith.

Joe S.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience has been very positive. Recommend!!!

Reviewed on 2017/12/04

Report ability, measurability, accountability....

Report ability, measurability, accountability....

Pros

Our FAMCare tool fully meets our expectations. While we've redirected our approach since our initial roll out, we feel we made the right choice. We've invested a great deal of energy and resources in adding more customizations since we went live with the system. The support we received from the GVT staff has been a value add for us. The flexibility of this product is key for us...

Cons

There's not much can say here. I learn something new each day. Our Internal IT staff love the product. I, however, would like to improve on the developing and placement of quick reports. Additionally, PATHWAYS could be a little more flexible with regards to recurring events. Monthly versus 30 days events. Accounting for months with 28, 29, 30 and 31 day durations.

Response from Global Vision Technologies

Joe - we appreciate your feedback! Your suggestion around the Pathways module is much appreciated and a great idea - will make it a consideration for an update. Thank you again for your continued support in our team and product!

Dafne C.
Overall rating
  • Industry: Individual & Family Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Recommend

Reviewed on 2020/06/11

FamCare has helped us streamline our documentation, reduce needed time and resources through...

FamCare has helped us streamline our documentation, reduce needed time and resources through efficient documentation, and helps us stay consistent. Also, you can also work with FamCare to customize it if needed, and we have customized a few parts to fit our needs. Great product! Thank you FamCare!

Pros

FamCare has so many features that we don't even need to use them all. The customer service has been exceptional and our staff like using the software. It helps us in so many ways!

Cons

A written guide for various processes, such as where to find the varoius user settings or how to locate the right pages in configure mode to make changes, would be so helpful. There are so many options and I cannot remember all of the locations and all of steps to setting things up, so a place to refer back to would be so helpful, like a user guide.

Showing 5 reviews of 15 Read all reviews

FAMCare FAQs

Below are some frequently asked questions for FAMCare.

FAMCare offers the following pricing plans:

  • Starting from: US$10 000,00/year
  • Pricing model: Subscription
  • Free Trial: Not Available

FAMCare starts at $17,500/yr (10 users) Contact Global Vision Technologies, Inc. for pricing information or a quote. Each quote is tailored to a client's needs.

FAMCare offers the following features:

  • 128-bit encryption & secure data centers
  • Advanced data analytics
  • Assessment management
  • Automatic backup
  • Automatic reminders
  • Case alerts & notifications
  • Case management
  • Cost tracking
  • Custom reports
  • Dynamic calendar
  • Event tracking
  • Import data
  • Incident report management
  • Interactive dashboard
  • Knowledge base
  • Learning management
  • Referral management
  • Secure data centers
  • Workflow processor

FAMCare has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

FAMCare supports the following languages:

English

We do not have any information about what devices FAMCare supports

We do not have any information about what integrations FAMCare has

FAMCare offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for FAMCare.