About Loom Systems

Loom Systems AIOps solution predicts and prevents IT incidents in enterprises undergoing a digital transformation or cloud migration. Loom Systems is the only AIOps solution to predict IT issues before they impact customers, and enrich alerts with insights and resolutions in plain English. This not only keeps operations running smoothly and improves business productivity, but also alleviates the tedium of reading logs and frees up time for operations to concentrate on higher-value IT tasks.

Key benefits of Loom Systems

– Data Collection and Parsing
Our AIOps ingests any type of logs & metrics, structured and semi-structured, from any source. Our platform parses the logs, classifies them, and applies the proper measurement method to each property.

– Anomaly Detection and Visualization
By leveraging advanced machine-learning algorithms, Loom's AIOps discovers patterns within the logs and learns their unique data behavior. Our solution sets dynamic thresholds based on the data signature in real-time to detect emerging issues at the very beginning and visualize them.

Correlation and Root-Cause Analysis
Loom's AIOps applies cognitive reasoning to detect cross-environment and cross-application issues, enabling you to gain full visibility of your digital environment, and provide you with the root-cause of problems in the most simple and comprehensive way.

– Insights and Resolutions
The platform enriches the detected events with insights written in plain English to explain exactly what happened, and recommends resolutions from its proprietary ever-growing knowledge base. Our AIOps empowers its users with the ability to share knowledge between the different tiers and save valuable tribal knowledge within the organization.

Devices

Business size

S M L

Markets

India, Japan, United States

Supported Languages

English, Japanese

Images

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Features

Total features of Loom Systems: 23

  • Applications Management
  • Capacity Management
  • Compliance Management
  • Dashboard
  • Data Visualization
  • Event Logs
  • Help Desk Management
  • Incident Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • Log Collection
  • Multiple Format Support
  • Predictive Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remediation Management
  • Remote Monitoring & Management
  • Server Logs
  • Threshold Alerts
  • Ticket Management

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Reviews

Overall rating

4,7 /5
(7)
Value for Money
5/5
Features
4,7/5
Ease of Use
4,9/5
Customer Support
5/5

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Showing 5 reviews of 7
Daniel U.
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with Loom

Reviewed on 2017/03/23

I had dozens of logs which hadn't been analyzed at all. we picked loom to analyze this data...

I had dozens of logs which hadn't been analyzed at all. we picked loom to analyze this data automatically, with allocating as the least IT pros as possible. Loom proactively detects issues and then provides the user with the necessary inputs to solve the issue.

Pros

Our logs are home-grown and Loom is the only product we found that is capable of analyzing them in their original format. Any other product in the market would require us to rewrite them first.

Cons

My team had been working with manual tools for 10+ years and it took us some time to get used to having and counting on an automatic system

Yaron P.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Monitoring of microservices

Reviewed on 2017/04/25

We use Loom to monitor our OpenStack environment. first, we were skeptical of using the logs to...

We use Loom to monitor our OpenStack environment. first, we were skeptical of using the logs to detect issues, and not only for debugging, but, our experience with Loom was just excellent. it manages to analyze logs and metrics in real-time, correlate events across different services, and perform root cause analysis easily, a very short time after implementation.

Celize A.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

softwere simplicity

Reviewed on 2021/04/06

Loom brings a simple and integrated solution directly to your browser.
It both helps me to bring...

Loom brings a simple and integrated solution directly to your browser.
It both helps me to bring training, information and assessments to my clients. I love making videos

Pros

An extension for Chrome that simplifies (a lot) the process of producing videos and registering your screen.

Cons

I haven't found a negative part yet to talk about Loom, I believe that in the course of my use I won't find it.

Shahar B.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Promising product

Reviewed on 2017/02/08

I started using Loom recently over splunk, essentially as an AI layer above the data to help my...

I started using Loom recently over splunk, essentially as an AI layer above the data to help my team perform the actual analysis. so far, it seems very promising and it helped us solve problems short time after occuring and not only after a user opens a ticket.

Pros

Automatic
Log Correlation
Recommends resolutions

Bob F.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Loom Review

Reviewed on 2017/01/22

we used loom for log management in order to become more proactive and reduce the number of problems...

we used loom for log management in order to become more proactive and reduce the number of problems that were customer-reported in the organization. our 'proactiveness' keeps improving from month to month so far.

Pros

-advanced correlation between apps
-suggests next actions for issues

Showing 5 reviews of 7 Read all reviews

Loom Systems FAQs

Below are some frequently asked questions for Loom Systems.

Loom Systems offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Our pricing model is described in: http://www.loomsystems.com/pricing

We do not have any information about Loom Systems features

Loom Systems has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

Loom Systems supports the following languages:

English, Japanese

Loom Systems supports the following devices:

Loom Systems integrates with the following applications:

Amazon EC2, HipChat, Jira, McAfee Cloud Security, Microsoft Azure, PagerDuty, Slack, Splunk Cloud

Loom Systems offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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