Cisco WebEx

Cisco WebEx

Voice and video conferencing with screen sharing

4.4/5 (2834 reviews)

Cisco WebEx Overview

WebEx combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Save time and money in travel. Easily collaborate with distant colleagues and clients. Eliminate the hassle of emailing files and following up by phone. Make your meetings more productive and successful.

Put everyone on the same page: Share whatever you're viewing on your computer with everyone in the meeting – they don't need a WebEx account to see what you're seeing.

Collaborate in real time: Use our whiteboarding, note-taking, and annotation tools to mark up documents as you share. And give anyone in your meeting the power to do the same.
Get up close and personal with video conferencing

We still think face time is important. That's why WebEx lets you stream live webcam video in every meeting or session. Catch all those smiles, make eye contact, and get ready for your close-up.
Never miss another 'aha!' moment

Keep track of conversations and decisions by recording your meeting audio and video with just one click. And then share it securely with anyone you'd like.
Make your online meetings mobile

Road warriors rejoice! It's easy to schedule, host, or join a WebEx web conference no matter where you are – from your desktop, laptop, or mobile phone.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, French, German and 5 others, Italian, Japanese, Korean, Portuguese, Spanish

Cisco WebEx Reviews

Overall rating
4.4/5
90% positive reviews
1484
Excellent
1078
Very good
227
Average
38
Poor
7
Terrible
Ozgur E.

The best conferencing tool so far with audio, screen or video sharing features

Used Daily for 2+ years
Reviewed on 2019/05/08
Review Source: Capterra

I'm very happy with Cisco WebEx. Outlook integration makes the life very easy for the meetings. You can easily do the meeting management within your outlook. WebEx productivity tool enables you to access your agenda and shows what's next. By this way even outlook is closed you can manage your agenda or meetings. Mobile platform apps works properly and integrate you while on business travel. Sure there are some things to improve; but it is the best software I've experienced so far for meeting organizations. Interface is very elegant and attractive too.

Pros

WebEx have several tools like MS Outlook add-on and Productivity tool. These really make the office life easier while you are working during the day. Add-on is easily integrated to MS Outlook. By clicking meet now, you can easily create instant link and forward by mail, also by schedule meeting ribbon you to can easily add link invitation note. You can use productivity tool from the desktop and use all features with a small interface. User controls are good and can be easily managed. Mobile platform usage is a very big opportunity. I'm using IOS version of WebEx app most of the time while I'm away from the office. It is very convenient and easy to connect. You can use almost all the features.

Cons

One of the issues with WebEx is that it causes lag after sharing screen long time or when taking over other users' screen. If you are using headset (directly from your IP or land phone) then the audio quality is perfect; but if you are using only computer to connect, then voice quality drops significantly. Another issue is the connectivity problem with the WebEx server. This happens rarely; but you probably end up with cancelling te meeting. Interface is very elegant; but I somehow have difficulty to use some features, e.g. taking or giving control or annotate screen.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Cisco Webex - Better before

Used Daily for 2+ years
Reviewed on 2019/05/17
Review Source: Capterra

All in all, It is a great program and provides great convenience to all of us. I have also used some similar programs and I can easily say webex is the best at this point in time. However, I believe it is worth to work on the cons I mentioned above to make it even better, maybe perfect. I would like to thank to Cisco Webex for making business life easier for us.

Pros

It is one of the most helpful program in my business life. It makes the discussion easier. You can quickly set-up a meeting for anytime in the future. If you need to have a meeting immediately, one-click webex is the quickest way. During the meeting, you can annotate onto screen even if it is not your screen. It helps to have a better discussion. It is even possible to dictate another attandee's computer. I could not believe when I realized it. It is also possible to get the detail of the meeting including attandee list and you can even record your meeting.

Cons

There are two cons that I feel while using webex. First one is a new issue. After last update of webex, I do not think it is user-friendly enough anymore. I am having issues to control the meeting. It was better with old revision. I have no idea what is the driver of having this update but it obviously need another update. Last and most important one is the delay of the action for me. When I am controlling someone's screen or annotating on it, what I have done appears others computer late. Frankly, I do not know it is due to an issue with webex or internet connection but it sometimes makes communication harder.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

WebEx Meeting Center better than Business Link

Used Daily for 2+ years
Reviewed on 2018/06/28
Review Source: Capterra

WebEx Meeting Center is the best software out there that is good for companies with 10,000+ employees. It is seamless and is easy to use. Never had any issues using this software!

Pros

When I started working, I was first introduced in using "Business Link" whenever we have client calls or conference bridge calls, and I thought that is already a great application used for conferences. However, when I transferred to Conduent (formerly known as Xerox) from Convergys, I now use WebEx Meeting Center whenever I do client calls, and conference calls with team members spread throughout the globe, and it surpassed my expectations.

I or we (in the company) never had any problems using WebEx Meeting Center. WebEx Meeting Center is an easy to use software that lets you connect with people all around the globe at once without any worries of line interruption, inconvenient dialing-in process, and downtimes.

WebEx Meeting Center lets team members record conference meetings and training, and this is very helpful since it provides us a video or file that we can cling to just in case we want to review what transpired on the call.

Its video capability is also beneficial for me as a workforce manager since I can assess non-verbal cues of my clients, subordinates, and bosses.

Cons

This software is very convenient to use, and I think I can't ask for more, and I never had any problems using this software so I guess this is N/A for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

The best platform that I've ever used for web conferencing and collaboration

Used Weekly for 2+ years
Reviewed on 2018/05/23
Review Source: Capterra

Pros

What I like most about Webex is just how generally good it is. Of all the business applications that are used in my organization, Webex is one that I've come to trust that it will always be working, and working well. It is easy to use, and the quality of the calls are top notch. Our organization uses a number of web conferencing services, including some that we host internally on our own infrastructure, and I often recommend Webex over our own internal service as it is just that much better in terms of quality. Despite the fact that it lives outside our network, I have never noticed any bandwidth or performance issues, and this is saying something considering that our internet link is notoriously inadequate. Of the variety of external services that we do use, I've found that some are often finnicky or don't work, but Webex works 100% of the time. It is my go to for large scale meetings where quality and reliability are of the utmost importance, because I know that it will deliver.

Cons

One gripe I've always had with Webex are some of the quirks surrounding audio. For one, the functionality where call in users are linked with their web sessions is pretty weak. While you can certainly do that, I've found that people don't really understand how it works, and we typically end up with about 75% of call in users who are not linked, which can make it really difficult to figure out who is speaking. Improving that process would definitely enhance the experience. Also, integrated audio and teleconference audio do not seem to link, which is a bit odd and annoying,. it would be great to bridge those two audio services, so that all users can hear each other, regardless of which audio option they are using.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Keerthi P.

Most convenient meeting setup

Used Daily for 2+ years
Reviewed on 2018/09/10
Review Source: Capterra

Virtual collaboration with colleagues all over the world is simple and effective.

Pros

Generally I have to join a lot of meetings from different vendors using their meeting software but I find webex meetings from Cisco launch very quickly and it does not require any additional installation or setup. We click on the link that the invitee created and then it automatically starts the software if installed locally or asks for launching a temporary application in Chrome to start the meeting. All this process takes less than a minute to complete. Time is of the essence when trying to join back to back meetings.
The software has very intuitive interface for dialing in, screen sharing and chatting. 3 major features visible on the front screen and all others neatly hidden.
Sharing and whiteboarding is a breeze with the software.

The coolest thing about this is that it has a mobile app that is as simple as the laptop interface.

The software allows for recording the sessions and the output files are minimal in size for sharing. This means that the compression software is very good.

Overall a great solution for conducting meetings virtually.

Cons

It would be great if there was an option to share browser screen on mobile devices.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Cisco WebEx Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Three pricing plans are available for Cisco WebEx + Cisco Spark:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually).
Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually).

Three pricing plans are also available for Cisco WebEx Meetings:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $49/month (paid monthly) or $39/month (paid annually).
Premium 100, for up to 100 people: $69/month (paid monthly) or $49/month (paid annually).

Cisco WebEx Features

  • Automatic Notifications
  • Call Recording
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Third Party Integration

  • API
  • Activity Dashboard
  • CRM Integration
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Monitoring
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Voice Mail

Additional information for Cisco WebEx

Key features of Cisco WebEx

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Benefits

Connect with anyone, anywhere, any time.

Cisco WebEx FAQs

Below are some frequently asked questions for Cisco WebEx.

Q. What type of pricing plans does Cisco WebEx offer?

Cisco WebEx offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Free, Subscription

Free Trial: Available

Three pricing plans are available for Cisco WebEx + Cisco Spark:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually).
Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually).

Three pricing plans are also available for Cisco WebEx Meetings:
Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually).
Premium 25, for up to 25 people: $49/month (paid monthly) or $39/month (paid annually).
Premium 100, for up to 100 people: $69/month (paid monthly) or $49/month (paid annually).

Q. What are the main features of Cisco WebEx?

Cisco WebEx offers the following features:

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Q. Who are the typical users of Cisco WebEx?

Cisco WebEx has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Cisco WebEx support?

Cisco WebEx supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Q. What type of pricing plans does Cisco WebEx offer?

Cisco WebEx has the following pricing plans:

Free, Subscription

Q. Does Cisco WebEx support mobile devices?

Cisco WebEx supports the following devices:

Android, iPhone, iPad

Q. What other apps does Cisco WebEx integrate with?

Cisco WebEx integrates with the following applications:

Act-On, Astea Alliance, Bitium, Docebo, Dropbox, ExpertusONE LMS, Paradiso LMS, SharpSpring, eFront, eTrigue

Q. What level of support does Cisco WebEx offer?

Cisco WebEx offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials