Cisco Webex

Voice and video conferencing with screen sharing

4,4 /5 (4512 reviews) Write a Review!

Cisco Webex Overview

What is Cisco Webex?

Cisco Webex combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Save time and money in travel. Easily collaborate with distant colleagues and clients. Eliminate the hassle of emailing files and following up by phone. Make your meetings more productive and successful.

Put everyone on the same page: Share whatever you're viewing on your computer with everyone in the meeting – they don't need a Cisco Webex account to see what you're seeing.

Collaborate in real time: Use our whiteboarding, note-taking, and annotation tools to mark up documents as you share. And give anyone in your meeting the power to do the same.
Get up close and personal with video conferencing

We still think face time is important. That's why Cisco Webex lets you stream live webcam video in every meeting or session. Catch all those smiles, make eye contact, and get ready for your close-up.
Never miss another 'aha!' moment

Keep track of conversations and decisions by recording your meeting audio and video with just one click. And then share it securely with anyone you'd like.
Make your online meetings mobile

Road warriors rejoice! It's easy to schedule, host, or join a Cisco Webex web conference no matter where you are – from your desktop, laptop, or mobile phone.

Cisco Webex Overview

Pricing

Starting from
US$14,95/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free: free for individuals
Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting
Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting
Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting

Contact Cisco for more information on pricing, and for custom enterprise plans.


Cisco Webex Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 4 others, India, Japan, Germany, Brazil
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 5 others, Italian, Japanese, Korean, Portuguese, Spanish

Media

When joining rooms, users can define whether they with to call in or be called
Users can initiate and join meetings
Multiple participants can be added to a meeting room
Screen sharing allows users to share information from their device
Video conferencing is supported
Cisco Webex offers native apps for Android and iOS
Users can view all of their upcoming scheduled meetings
Before screen sharing begins, Cisco Webex confirms that the user wants their screen to be seen
Cisco Webex video Cisco Webex screenshot: When joining rooms, users can define whether they with to call in or be called Cisco Webex screenshot: Users can initiate and join meetings Cisco Webex screenshot: Multiple participants can be added to a meeting room Cisco Webex screenshot: Screen sharing allows users to share information from their device Cisco Webex screenshot: Video conferencing is supported Cisco Webex screenshot: Cisco Webex offers native apps for Android and iOS Cisco Webex screenshot: Users can view all of their upcoming scheduled meetings Cisco Webex screenshot: Before screen sharing begins, Cisco Webex confirms that the user wants their screen to be seen

Cisco Webex Reviews

Cisco Webex Reviews

Overall rating
4,4
/
5
Excellent
2338

Very good
1704

Average
393

Poor
66

Terrible
11

Value for Money
4,2
Features
4,3
Ease of Use
4,2
Customer Support
4,2
90% recommended this app
Vadiraja T.

One of the best, could be better

So far, the experience with the application is really good compared to other ones which I have used. So thanking the team for this and hope they still update it better than what it is today so it can reach the level which we expect from it in upcoming years.


Igor S.

Essential application for videoconferencing

As I have a small business, I don't have much to complain about.
The maximum number of participants in a meeting was 10 people, however, when the room is full, I feel that the file sharing speed differs for some, even though we are all using the same connection, with a speed of 200mbps.
In general, it is a very useful application for anyone who wants a meeting with team members.
We use it on both Windows and Androis and are happy with the result.


Steve B.

How the mighty have fallen

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.


Verified Reviewer

User Friendly Collaboration Tool

Overall Webex has helped our organization meet with each other regardless of our location. It allows us to train new hires, schedule 1:1s with employees, or simply collaborate to bring out a project.


Kevin H.

Teleconferencing software with an enterprise mindset

Overall, the product works well enough. The features and quality of the video and audio work well to the point that we can perform paid consultations and workshops with our members. The interface is straightforward and is used by all of our technical and nontechnical staff on a daily basis with great success.


Vadiraja T.
Industry: Information Technology & Services
Company size: 10 000+ Employees

One of the best, could be better

Used Daily for 2+ years
Reviewed on 2020/08/26
Review Source: Capterra

So far, the experience with the application is really good compared to other ones which I have used. So thanking the team for this and hope they still update it better than what it is today so it can reach the level which we expect from it in upcoming years.

Pros

> The primary option which I liked really in this software is connectivity from other sources like mobile phone or other for audio connections which helped me a lot whenever I was stuck in the less internet connection speed.
> Webex is so far the best one I have ever seen where the speed and ease of use is on the stake here. The ease of use as I mentioned really applies to this since as soon as the connection has been done, the options to join the meeting and the security it applies to the meeting is the one I like the most.
> Other than that, the speed as mentioned before, even in the low internet speeds, the lack of any lag makes this application the most I used ever.

Cons

There is really less things which I don't like about this software which is desktop application readiness. Whenever I always connect through the desktop application, sometimes it takes a lot of time to join the meeting which would result in some of the escalations which you can get in your professional life. I hope this would be made better in the upcoming versions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Igor S.
Industry: Internet
Company size: 2-10 Employees

Essential application for videoconferencing

Used Weekly for 2+ years
Reviewed on 2020/09/17
Review Source: Capterra

As I have a small business, I don't have much to complain about.
The maximum number of participants in a meeting was 10 people, however, when the room is full, I feel that the file sharing speed differs for some, even though we are all using the same connection, with a speed of 200mbps.
In general, it is a very useful application for anyone who wants a meeting with team members.
We use it on both Windows and Androis and are happy with the result.

Pros

Despite having many features, which can somewhat hinder those who are experiencing it for the first time, the application offers a simple way for a videoconference.
The application already automatically generates a password link for all participants.
Plans: Free, Beginner, Plus and Business, each with dirty features.
Free: Up to 100 participants and meetings of up to 50 minutes in length, with an unlimited number of meetings per day, month or year.
Beginner: Monthly fee of $ 13.50, can host up to 50 people per meeting, offers unlimited meetings, file sharing, 5 GB of cloud storage and recording transcripts.
Plus: Monthly fee of $ 17.95, can host up to 100 participants per meeting, offers the possibility of assigning alternative organizers, allowing others to schedule meetings on behalf of the main organizer and is supported 24 hours a day, 7 days a week.
Business: Monthly fee of $ 26.95, can host up to 200 participants and has 10 GB of cloud storage. It has the possibility of integration and synchronization with Microsoft Exchange and Active Directory.
Offers end-to-end encryption; extensive meeting tools for participants and hosts.

Cons

A wide variety of meeting setup options can be confusing for novice users.
Strong competition from Miscrosoft's Skype for Business. In some meetings, the video hangs for a few seconds, while participants are still talking, even with a dedicated 200mbps internet.
When you are a beginner, using the app for the first time, you can get lost among so many features. The start-up tutorial should be more complete and less cluttered with information.
When sharing many screens, there is a slight lag in the transmission, which can cause the participants to lose focus.
The audio quality drops considerably when using the notebook or PC speakers.
When meetings are recorded, the deadline for making them available is too long (sometimes you have to wait 24 hours before the recording is available.).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Steve B.
Industry: Financial Services
Company size: 10 000+ Employees

How the mighty have fallen

Used Daily for 2+ years
Reviewed on 2018/09/08
Review Source: Capterra

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.

Pros

WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

Cons

With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Verified Reviewer
Industry: Telecommunications
Company size: 5 001-10 000 Employees

User Friendly Collaboration Tool

Used Daily for 2+ years
Reviewed on 2020/08/13
Review Source: Capterra

Overall Webex has helped our organization meet with each other regardless of our location. It allows us to train new hires, schedule 1:1s with employees, or simply collaborate to bring out a project.

Pros

I have several favorites when it comes to Webex. I really like how you can schedule unique future meetings with recurring sessions and how you can also schedule ad-hoc meetings using your Personal Room. The use of the personal room is one of my favorites because you have your unique link that you can start whenever, or you can choose to not use your personal room and schedule meetings ahead.
I also like the new virtual background and blur features that were just released.

Cons

Sometimes it uses up a lot of bandwidth... that's to be expected. However, it can cause overload when you are sharing webcam and perhaps doing a demo on a product. Of course that is relative to your OS, but it's one of the things that I notice specifically when I use Webex.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin H.
Industry: Telecommunications
Company size: 51-200 Employees

Teleconferencing software with an enterprise mindset

Used Daily for 1+ year
Reviewed on 2020/08/25
Review Source: Capterra

Overall, the product works well enough. The features and quality of the video and audio work well to the point that we can perform paid consultations and workshops with our members. The interface is straightforward and is used by all of our technical and nontechnical staff on a daily basis with great success.

Pros

The software is relatively easy to use and set up from both an administrator and user perspective. We have been using this software for around two years, and we have had success with 1-1 Meetings, group meetings, company-wide town hall meetings, and large workshops or other events involving people from both inside and outside of our organization. The integration with GSuite email and calendaring works great, and the ability to have personal rooms along with persistent rooms for invited guests has been a big feature for us, especially with everyone working from home. Finally, the integration with the RoomKit devices in our conference rooms has worked really well with bridging together on-premise and remote workers during meetings and other collaboration sessions.

Cons

While there is a stand-alone application which can run all the time on your computer, I feel there is a fair amount of confusion as to if it should be used or to always simply rely on the web client for everything. Product features seem to lag significantly behind other solutions such as Microsoft Teams and Zoom, and I have found that WebEx is slower in connecting to meetings, and has lower video quality, than Zoom.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,1/10
Based on 4 512 user ratings
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Cisco Webex Pricing

Cisco Webex Pricing

Starting from
US$14,95/month
Free Trial
Free
Subscription
Value for money

Free: free for individuals
Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting
Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting
Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting

Contact Cisco for more information on pricing, and for custom enterprise plans.

Free: free for individuals
Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting
Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting
Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting

Contact Cisco for more information on pricing, and for custom enterprise plans.

Value for Money
4,2/5
Based on 4 512 user ratings
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Cisco Webex Features

Cisco Webex Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,3/5
Based on 4 512 user ratings
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Categories

Additional information for Cisco Webex

Additional information for Cisco Webex

Key features of Cisco Webex

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Benefits

Connect with anyone, anywhere, any time.

Cisco Webex FAQs

Cisco Webex FAQs

Below are some frequently asked questions for Cisco Webex.

Q. What type of pricing plans does Cisco Webex offer?

Cisco Webex offers the following pricing plans:

Starting from: US$14,95/month

Pricing model: Free, Subscription

Free Trial: Available

Free: free for individuals Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting Contact Cisco for more information on pricing, and for custom enterprise plans.

Q. What are the main features of Cisco Webex?

Cisco Webex offers the following features:

  • "Call Me" alternative to dial-in
  • Admin controls
  • Application sharing
  • Attendee lists
  • Brainstorming tools
  • Call sharing
  • Chat functionality
  • Collaboration tools
  • End-to-end encryption
  • File sharing
  • Instant messaging
  • Meeting recording & playback
  • Meeting scheduling via Outlook
  • Mobile home screen widget
  • Multimedia content sharing
  • Participant muting
  • Password-protected meetings
  • Remote desktop control
  • Screen sharing
  • Unique conference URLs
  • Video call recording
  • Video conferencing
  • Voice call recording
  • Voice conferencing
  • Voice-activated video switching
  • WebEx mobile
  • Webinars
  • Whiteboard & markup tools

Q. Who are the typical users of Cisco Webex?

Cisco Webex has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Cisco Webex support?

Cisco Webex supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Q. What type of pricing plans does Cisco Webex offer?

Cisco Webex has the following pricing plans:

Free, Subscription

Q. Does Cisco Webex support mobile devices?

Cisco Webex supports the following devices:

Android, iPhone, iPad

Q. What other apps does Cisco Webex integrate with?

Cisco Webex integrates with the following applications:

Act-On, Astea Alliance, Bitium, Docebo, Dropbox Business, ExpertusONE, Paradiso LMS, SharpSpring, eFront, eTrigue

Q. What level of support does Cisco Webex offer?

Cisco Webex offers the following support options:

Online Support, FAQs, Video Tutorials, Knowledge Base