About SME Complete

SME Complete (Service Management Enterprise) is a software program for small to medium-sized service companies that provides various modules and tools for managing customers, staff schedules, maintenance, inventory and more.

The sales prospecting module provides users with comprehensive tools for staying on top of prospects and proposals, and helps with tedious tasks such as compiling daily and weekly reports. Contact information is organized and easily accessible for tracking opportunities, sales leads, bids and proposals.

SME Complete has a built-in CRM (customer relationship management) module that stores customer records and history, and allows users to set follow ups, reminders and notifications. The QuickBooks integration module synchronizes detailed information about each customer, enabling users to efficiently track contracts, billing information, and invoice history.

The customer maintenance contracts module helps schedule and negotiate service contracts and repair work. Maintenance schedules can be set for annual, to weekly, to daily reminders. The inventory module features detailed tracking of inventory with prices and descriptions, vendor information, purchase order history, and more.

SME Complete also offers a work order module for managing service calls, installations, or product orders. Users can schedule and view the availability of technicians with the dispatch control tool and calendar. SME Complete provides the full suite of SME on a cloud-based system and includes four additional mobile products: Mobile Tech, Warehouse Manager, Time Tracker and Dispatch Plus.

Pricing starting from:

US$995,00

  • Free Trial
  • One Time License

Key benefits of SME Complete

SME Complete enables users to keep field and office operations synchronized at all times, as field data is automatically saved and stored on the cloud.

The dispatch control feature makes choosing and scheduling technicians more efficient, and helps to eliminate double-booking staff time.

Users can create, edit, and send contract proposals as well as track histories for future reference, whether the contract is approved, expired, open or closed.

SME Complete users can automate workflow by enabling recurring tasks for account maintenance or services for more efficient task management.

With SME Complete, an organization's database is securely stored and monitored in a temperature controlled off-site location at all times.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$995,00

  • Free Trial
  • One Time License

Images

Users can organize individual contact names and telephone numbers related to a sales lead with SME Complete.
SME Complete provides a monthly calendar where users can scroll months and select a date to view scheduled and available time for technicians.
Define detailed order information for your inventory item, such as stock and order levels, manufacturer and preferred vendor with SME Complete.
All data is synchronized with the SME Complete and QuickBooks integration feature.
SME Complete's service and installation modules track service calls and work or installation orders, system moves or changes, inventory, equipment and more.
With SME Complete, all information is updated automatically and corresponds with customer, site, billing, vendor, inventory, and invoice items.
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SME Complete video
SME Complete video
SME Complete screenshot: Users can organize individual contact names and telephone numbers related to a sales lead with SME Complete. SME Complete screenshot: SME Complete provides a monthly calendar where users can scroll months and select a date to view scheduled and available time for technicians. SME Complete screenshot: Define detailed order information for your inventory item, such as stock and order levels, manufacturer and preferred vendor with SME Complete. SME Complete screenshot: All data is synchronized with the SME Complete and QuickBooks integration feature. SME Complete screenshot: SME Complete's service and installation modules track service calls and work or installation orders, system moves or changes, inventory, equipment and more. SME Complete screenshot: With SME Complete, all information is updated automatically and corresponds with customer, site, billing, vendor, inventory, and invoice items.

Features

Total features of SME Complete: 15

  • Automatic Notifications
  • Document Storage
  • Inventory Tracking
  • Invoice Management
  • Maintenance Scheduling
  • Monitoring
  • Proposal Generation
  • Purchase Order Management
  • QuickBooks Integration
  • Recurring Tasks
  • Reminders
  • Sales Tracking
  • Stock Management
  • Task Scheduling
  • Work Order Management

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Reviews

Overall rating

4,3 /5
(8)
Value for Money
2,3/5
Features
3,7/5
Ease of Use
3,9/5
Customer Support
4/5

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Showing 5 reviews of 8
Beth G.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great Customer Service

Reviewed on 2014/08/26

Our company has been working with SME and High5 software for a little over two years.
During this...

Our company has been working with SME and High5 software for a little over two years.
During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change.
High 5 has been very helpful and flexible with us through our growth and changes.

Amy U has been amazing in answering our questions and explaining and sometime re-explaining SME's features. She is knowledgeable and patient. There are many times that my issues and questions seem long and confusing and see is able to summarize my issue and get to the root of the problem and in some cases offer an alternative solution. Most of our employees have never used this type of system, so having Amy work with us has been more than valuable.
High 5 has been very reasonable with our requests for customizations. Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features. Custom reports and custom features both require a lot of communication back and forth to achieve the desired result. We can be picky customers. We strive for excellence. High 5 has always "got us we're we needed to go" on our customizations and have been professional in reasonable in regards to our feedback. They also offer their own feedback as necessary. High 5 has been a great match for our business.

Chris R.
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Terrific product backed up by a very competent, knowledgeable, and professional service team.

Reviewed on 2018/03/08

High 5 Software you can run a better service business

High 5 Software you can run a better service business

Pros

I use High 5 Software on a daily basis and wouldn't trade it for the world. It's the easiest and simplest way I've found to track work orders, examine proposals, and keep track of my inventory. It's a fantastic piece of software for any business, small or large.

Greg B.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very poor customer service, Very poor follow thru from SME

Reviewed on 2017/12/11

Not a lot because of the very bad customer service !

Not a lot because of the very bad customer service !

Pros

The features are great. Once you learn how to navigate it becomes easier to work with.
The features is what sold me on the software

Cons

I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over the phone and a 400 Page manual. Now you have to pay for the training which I was never informed of until I was talked into the upgraded software. Squeaky wheel get the customer service. So if you want to spend a lot of time having to do that then this software is for you. I Have tried to get things resolved and the same answer (I will get back to you). I am trying to run a business and don't have time for a product that is a fix on the fly software.

Lee A.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

I never thought it could be this easy!

Reviewed on 2013/10/11

I have no idea how we got by before H5SW, no more losing orders, trying to organize services...

I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome!

Sarah L.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great Program

Reviewed on 2009/08/09

I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has...

I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has all the features I need for ticketing, inventory, dispatch, sales and accounting. I like that I can synchronize it with my Quickbooks, and also the availability of the web portal. I particularly like the fact that the company is receptive to suggestions for changes and additions to the software, and has regularly followed through and incorporated my suggestions into the software. Tech support has been great too. I would recommend this software to any service company.

Pros

This is a great software package that serves all needs for a service company.

Cons

I can't think of any.

Showing 5 reviews of 8 Read all reviews

SME Complete FAQs

Below are some frequently asked questions for SME Complete.

SME Complete offers the following pricing plans:

  • Starting from: US$995,00
  • Pricing model: One Time License
  • Free Trial: Not Available

SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time company charge, starting at $995.

SME Complete offers the following features:

  • Accounts receivable
  • Automated task notifications
  • Bar code scanning
  • Bids & proposals
  • Billing information tracking
  • Customer relationship management (CRM)
  • Customer tracking and records
  • Detailed tracking of inventory
  • Direct marketing
  • Documents
  • Installation orders
  • Inventory management
  • Invoice history
  • Maintenance contracts
  • Photo options to help inventory item differentiation
  • QuickBooks integration
  • Reminders, email notifications
  • Sales and proposal generation
  • Sales and prospects tracking
  • Sales force automation (SFA)
  • Sales leads
  • Scheduled service contracts
  • Service call management
  • Service calls history
  • Staff schedules
  • Stock summaries
  • Synchronization
  • Technician dispatch
  • Track purchase orders
  • Work order management

SME Complete has the following typical customers:

Small Business, Mid Size Business

SME Complete supports the following languages:

English

We do not have any information about what devices SME Complete supports

SME Complete integrates with the following applications:

QuickBooks Online Advanced

SME Complete offers the following support options:

Online Support, Phone Support, FAQs

Related categories

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