i-Sight

i-Sight

Investigative case management software

4.7/5 (6 reviews)

i-Sight Overview

i-Sight is a cloud-based investigative case management solution that was designed to help manage HR, fraud, and compliance investigations. The solution was created for small to large organizations within a variety of industries including financial services, insurance and infrastructure, manufacturing, healthcare, retail and food services.

i-Sight streamlines investigation processes and helps conduct accurate and detailed investigations using powerful documentation and reports. Investigators can efficiently track cases and keep on top of deadlines. Custom one-click summary reports give valuable insight into an organization’s operations, and help reduce risk by identifying trends and opportunities for improvement.

The i-Sight solution can be configured for any department, role, or industry including human resources, corporate security, ethics and compliance, health and safety, loss prevention, fraud, harassment, and more. Investigators, managers and executives using i-Sight reduce the chances of litigation and improve regulatory risk management and compliance.

Users can set custom access roles that allow authorized users to see and/or edit cases based on their role levels. i-Sight offers real-time collaboration between colleagues and supervisors, and a complete audit trail shows a detailed history of case activity including notes, emails and evidence.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Canada

Supported Languages

English

i-Sight Reviews

Overall rating
4.7/5
100% positive reviews
4
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Sara C.

i-Sight Case Management for HR Investigations

Used Other for 1+ year
Reviewed on 2019/03/26
Review Source: Capterra

Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros

This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

Rating breakdown

Ease of Use

Likelihood to recommend

5.0/10

Does What it's Supposed to

Used Daily for 1+ year
Reviewed on 2018/08/30
Review Source: Capterra

Pros

i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.

Cons

Features are very specific and minimal. Hoping for future updates for additional useful features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Dennis M.

The best customer management software that i've used

Used Daily for 1+ year
Reviewed on 2018/05/24
Review Source: Capterra

Nowadays every customer query or complaint is attended to promptly

Pros

There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective

Cons

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ahmed K.

Isabel was very helpful.

Used Daily for 1+ year
Reviewed on 2018/06/20
Review Source: Capterra

Pros

Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.

Cons

Sometimes the program runs slower than expected.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Pat G.

We have been with i-Sight since July 2012. They are great and their product is performing as I hope

Reviewed on 2016/05/29
Review Source: Capterra

Their case tracker does as it promised. If you track it, it can be reported.
Ease of use.
Great Customer Service and Sales Dept.
Cons-Some glitches in the system. Nothing major and fixable. One item repeated the following year.

Rating breakdown

Ease of Use
Customer Support

i-Sight Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Contact i-Sight for detailed pricing information.

i-Sight Features

  • Audit Trail
  • Customizable Reporting
  • Workflow Management

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for i-Sight

Key features of i-Sight

  • Attachments and evidence
  • Batch processing automation
  • Brandable
  • Case assignment
  • Case history and audit trail
  • Case reviews
  • Case status alerts
  • Collaboration
  • Customizable roles
  • Email
  • GIS reports
  • Investigation reports
  • Notes
  • Oversight and exception reports
  • Report builder
  • Search keywords
  • Set to-dos
  • Single Sign-On (SSO)
  • Track time, expenses and recoveries
  • Trend reports
  • Workflow alerts

Benefits

i-Sight users can quickly and easily create new cases, collect complaints and other case-related information from any intake stream, and store them within one central database.

Users are able to manage investigations with a rules-based workflow and create logical, structured processes using the i-Sight solution.

i-Sight’s secure and scalable platform is accessible from any device with an internet connection including desktop computers, laptops, tablets and mobile phones.

i-Sight offers powerful summary reports that provide users with in-depth information on trends and risks for analysis and investigation.

Users can integrate i-Sight with other software and systems for a seamless workflow, including SAP, Oracle, Salesforce, Gmail, Outlook, and more.

i-Sight FAQs

Below are some frequently asked questions for i-Sight.

Q. What type of pricing plans does i-Sight offer?

i-Sight offers the following pricing plans:

Free Trial: Not Available

Contact i-Sight for detailed pricing information.

Q. What are the main features of i-Sight?

i-Sight offers the following features:

  • Attachments and evidence
  • Batch processing automation
  • Brandable
  • Case assignment
  • Case history and audit trail
  • Case reviews
  • Case status alerts
  • Collaboration
  • Customizable roles
  • Email
  • GIS reports
  • Investigation reports
  • Notes
  • Oversight and exception reports
  • Report builder
  • Search keywords
  • Set to-dos
  • Single Sign-On (SSO)
  • Track time, expenses and recoveries
  • Trend reports
  • Workflow alerts

Q. Who are the typical users of i-Sight?

i-Sight has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does i-Sight support?

i-Sight supports the following languages:

English

Q. What type of pricing plans does i-Sight offer?

We do not have any information about what i-Sight pricing plans

Q. Does i-Sight support mobile devices?

We do not have any information about what devices i-Sight supports

Q. What other apps does i-Sight integrate with?

i-Sight integrates with the following applications:

Gmail, Microsoft Outlook, Oracle CRM On Demand, Oracle JD Edwards EnterpriseOne, SAP Business One, SAP Digital CRM, Salesforce Sales Cloud

Q. What level of support does i-Sight offer?

i-Sight offers the following support options:

Online Support, Phone Support