i-Sight

Investigative case management software

4,7 /5 (9 reviews) Write a Review!

i-Sight Overview

What is i-Sight?

i-Sight is a cloud-based investigative case management solution that was designed to help manage HR, fraud, and compliance investigations. The solution was created for small to large organizations within a variety of industries including financial services, insurance and infrastructure, manufacturing, healthcare, retail and food services.

i-Sight streamlines investigation processes and helps conduct accurate and detailed investigations using powerful documentation and reports. Investigators can efficiently track cases and keep on top of deadlines. Custom one-click summary reports give valuable insight into an organization’s operations, and help reduce risk by identifying trends and opportunities for improvement.

The i-Sight solution can be configured for any department, role, or industry including human resources, corporate security, ethics and compliance, health and safety, loss prevention, fraud, harassment, and more. Investigators, managers and executives using i-Sight reduce the chances of litigation and improve regulatory risk management and compliance.

Users can set custom access roles that allow authorized users to see and/or edit cases based on their role levels. i-Sight offers real-time collaboration between colleagues and supervisors, and a complete audit trail shows a detailed history of case activity including notes, emails and evidence.

i-Sight Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Contact i-Sight for detailed pricing information.


i-Sight Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

With i-Sight, data is automatically backed up daily and stored in multiple locations to ensure data is never lost.
Create new cases quickly and easily, collecting all complaints and case-related information from any intake stream into one central file with i-Sight.
i-Sight provides reporting tools to identify risks, trends, and opportunities.
Users can analyze investigation data using i-Sight’s informative summary reports and graphs.
i-Sight offers mobile-friendly technology that can be accessed at all times.
Users can access i-Sight’s intuitive interface on any computer, tablet or mobile device.
i-Sight video i-Sight video i-Sight screenshot: With i-Sight, data is automatically backed up daily and stored in multiple locations to ensure data is never lost. i-Sight screenshot: Create new cases quickly and easily, collecting all complaints and case-related information from any intake stream into one central file with i-Sight. i-Sight screenshot: i-Sight provides reporting tools to identify risks, trends, and opportunities. i-Sight screenshot: Users can analyze investigation data using i-Sight’s informative summary reports and graphs. i-Sight screenshot: i-Sight offers mobile-friendly technology that can be accessed at all times. i-Sight screenshot: Users can access i-Sight’s intuitive interface on any computer, tablet or mobile device.

i-Sight Reviews

i-Sight Reviews

Overall rating
4,7
/
5
Excellent
6

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,1
Ease of Use
4,4
Customer Support
4,8
100% recommended this app
Dennis M.

The best customer management software that i've used

Nowadays every customer query or complaint is attended to promptly


Verified Reviewer

Great software

Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.


Sara C.

i-Sight Case Management for HR Investigations

Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.


Michael M.

i-Sight is a Great Service

i-Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting. Furthermore, the i-Sight team members were very friendly, accommodating, and were always there to help answer our questions and concerns.


Steven M.

Valfilm USA i-sight Review

We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.


Dennis M.

The best customer management software that i've used

Used Daily for 1+ year
Reviewed on 2018/05/24
Review Source: Capterra

Nowadays every customer query or complaint is attended to promptly

Pros

There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective

Cons

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Higher Education
Company size: 2-10 Employees

Great software

Used Daily for 2+ years
Reviewed on 2019/08/19
Review Source: Capterra

Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.

Pros

i-Sight has been customized to perfectly meet our needs to track files.
Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.
Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Cons

Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Sara C.
Industry: Food & Beverages
Company size: 10 000+ Employees

i-Sight Case Management for HR Investigations

Used Other for 1+ year
Reviewed on 2019/03/26
Review Source: Capterra

Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros

This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

Michael M.
Industry: Cosmetics
Company size: 1 001-5 000 Employees

i-Sight is a Great Service

Used Daily for 1-5 months
Reviewed on 2020/11/03
Review Source: Capterra

i-Sight is not only helping our global team to operate in a more organized and efficient manner, but allows management greater transparency to better track cases and improve reporting. Furthermore, the i-Sight team members were very friendly, accommodating, and were always there to help answer our questions and concerns.

Pros

The ability to customize the software based on our existing business processes is one of the biggest strengths of i-Sight. From the beginning, we were able to design a customized version of the software based on our own processes and needs.

Cons

Notwithstanding the high level of customization, there are several features that we would have liked to include, but which we told were not currently supported. A couple of the features include the ability to open/edit documents within the browser and to generate PDF documents from templates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Steven M.
Industry: Plastics
Company size: 51-200 Employees

Valfilm USA i-sight Review

Used Daily for 1-5 months
Reviewed on 2020/09/23
Review Source: Capterra

We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.

Pros

We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.

Cons

We have not found reporting to be helpful yet.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,4/10
Based on 9 user ratings
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i-Sight Pricing

i-Sight Pricing

Starting from
N/A
Free Trial
Value for money

Contact i-Sight for detailed pricing information.

Contact i-Sight for detailed pricing information.

Value for Money
4,7/5
Based on 9 user ratings
Compare value for money rating with alternatives
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i-Sight Features

i-Sight Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,1/5
Based on 9 user ratings
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Categories

Additional information for i-Sight

Additional information for i-Sight

Key features of i-Sight

  • Attachments and evidence
  • Batch processing automation
  • Brandable
  • Case assignment
  • Case history and audit trail
  • Case reviews
  • Case status alerts
  • Collaboration
  • Customizable roles
  • Email
  • GIS reports
  • Investigation reports
  • Notes
  • Oversight and exception reports
  • Report builder
  • Search keywords
  • Set to-dos
  • Single Sign-On (SSO)
  • Track time, expenses and recoveries
  • Trend reports
  • Workflow alerts

Benefits

i-Sight users can quickly and easily create new cases, collect complaints and other case-related information from any intake stream, and store them within one central database.

Users are able to manage investigations with a rules-based workflow and create logical, structured processes using the i-Sight solution.

i-Sight’s secure and scalable platform is accessible from any device with an internet connection including desktop computers, laptops, tablets and mobile phones.

i-Sight offers powerful summary reports that provide users with in-depth information on trends and risks for analysis and investigation.

Users can integrate i-Sight with other software and systems for a seamless workflow, including SAP, Oracle, Salesforce, Gmail, Outlook, and more.

i-Sight FAQs

i-Sight FAQs

Below are some frequently asked questions for i-Sight.

Q. What type of pricing plans does i-Sight offer?

i-Sight offers the following pricing plans:

Free Trial: Not Available

Contact i-Sight for detailed pricing information.

Q. What are the main features of i-Sight?

i-Sight offers the following features:

  • Attachments and evidence
  • Batch processing automation
  • Brandable
  • Case assignment
  • Case history and audit trail
  • Case reviews
  • Case status alerts
  • Collaboration
  • Customizable roles
  • Email
  • GIS reports
  • Investigation reports
  • Notes
  • Oversight and exception reports
  • Report builder
  • Search keywords
  • Set to-dos
  • Single Sign-On (SSO)
  • Track time, expenses and recoveries
  • Trend reports
  • Workflow alerts

Q. Who are the typical users of i-Sight?

i-Sight has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does i-Sight support?

i-Sight supports the following languages:

English

Q. What type of pricing plans does i-Sight offer?

We do not have any information about what i-Sight pricing plans

Q. Does i-Sight support mobile devices?

We do not have any information about what devices i-Sight supports

Q. What other apps does i-Sight integrate with?

i-Sight integrates with the following applications:

Gmail, Microsoft Outlook, Oracle CRM On Demand, Oracle JD Edwards EnterpriseOne, SAP Business One, Salesforce Sales Cloud

Q. What level of support does i-Sight offer?

i-Sight offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials