Case IQ
About Case IQ
Case IQ is the leading investigative case management software solution for ethics and compliance, human resources, fraud, and corporate security functions within mid-sized and large organizations.
Over 80,000 investigators and case managers use Case IQ to address workplace incidents, resolve millions of cases, and prevent billions of dollars in potential litigation.
Case IQ provides unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.
Key benefits of Case IQ
Simple, robust intake means no incident will slip through the cracks again. Case linking flags related cases to ensure you’re not treating cases as isolated events.
Streamlined case management keeps investigations on track, and automates processes and reports so you take consistent action on every case.
With all your case information centralized, create comprehensive case reports instantly and respond faster than ever.
Powerful reporting gives deeper insight into your data to spot trends early and prevent future issues from occurring.
Our secure platform integrates easily with existing systems and databases to save time and eliminate mistakes.
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Reviews
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The best customer management software that i've used
Reviewed on 2018/05/24
Nowadays every customer query or complaint is attended to promptly
Nowadays every customer query or complaint is attended to promptly
Pros
There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective
Cons
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect
- Industry: Plastics
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Valfilm USA i-sight Review
Reviewed on 2020/09/23
We are able to more effectively communicate the progress of case resolution to the customer. This...
We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
Pros
We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.
Cons
We have not found reporting to be helpful yet.
Reasons for Switching to Case IQ
Ease of use, financial information, integration and training for users.- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Latest Version (June 2023)
Reviewed on 2023/06/27
Pros
The features and functionality of the yellowfin was exciting to see the demo. The set up and the way the customer can now edit/create their own landing for a faster approach of what is constantly used. I really like the demo showing how the Roles for users can be adjusted (Super Admin, Accounting, etc.) on what can/ can't be done.
Cons
Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end?
- Industry: Higher Education
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software
Reviewed on 2019/08/19
Great experience. Software helps us with our daily maintenance of our records. We can custom run...
Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.
Pros
i-Sight has been customized to perfectly meet our needs to track files.
Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.
Now that software is working to satisfy our needs, it's great. Very easy to use and understand.
Cons
Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Does What it's Supposed to
Reviewed on 2018/08/30
Pros
i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.
Cons
Features are very specific and minimal. Hoping for future updates for additional useful features.
Case IQ FAQs
Below are some frequently asked questions for Case IQ.Q. What type of pricing plans does Case IQ offer?
Case IQ offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Each Case IQ system is tailored as per customer’s unique needs, hence pricing varies based on two main factors: Configuration and Services Costs -Complexity of your solution (custom forms & fields) Annual Recurring Fees -Total number of licensed users -Hosting location (the cloud vs on-premise in your infrastructure) Please contact Case IQ for detailed pricing information.
Q. Who are the typical users of Case IQ?
Case IQ has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Case IQ support?
Case IQ supports the following languages:
English
Q. Does Case IQ support mobile devices?
Case IQ supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Case IQ integrate with?
Case IQ integrates with the following applications:
Gmail, JD Edwards EnterpriseOne, Microsoft Outlook, Oracle CRM On Demand, SAP Business One, Salesforce Sales Cloud
Q. What level of support does Case IQ offer?
Case IQ offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Case IQ.
- Compliance Software
- Human Resources Software
- Complaint Management Software
- Physical Security Software
- Investigation Management Software
- EHS Software
- Incident Management Software
- Safety Management Software
- Audit Software
- Whistleblowing Software
- Governance, Risk and Compliance (GRC)
- Integrated Risk Management Software
