GoToConnect

The first-ever truly unified voice and video solution.

About GoToConnect

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.

Key benefits of GoToConnect

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.

Devices

Business size

S M L

Markets

United States

Supported Languages

English, French, German, Portuguese, Spanish

Images

View 6 more
GoToConnect video
GoToConnect screenshot: GoToConnect screenshot: GoToConnect screenshot: GoToConnect screenshot: GoToConnect screenshot:

Features

Total features of GoToConnect: 87

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Softphone Software
  • Survey/Poll Management
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Uptime Reporting
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Alternatives

CloudTalk

4,6
#1 Alternative to GoToConnect
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

TalkChief

5
#2 Alternative to GoToConnect
TalkChief is a cloud-based business phone system designed to help call centers, nonprofits, startups, and enterprises...

Call Center Studio

4,5
#3 Alternative to GoToConnect
Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’...

Bitrix24

4
#4 Alternative to GoToConnect
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time...

Reviews

Overall rating

4,5 /5
(569)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,6/5

Already have GoToConnect?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 569
Ann H.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best business decision I ever made

Reviewed on 2019/01/29

The one thing I don't have to worry about in my office is the phone service. The phones are there...

The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.

Pros

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Cons

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Michael W.
Overall rating
  • Industry: Publishing
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent VOIP Service!

Reviewed on 2019/12/02

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a...

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Pros

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Shanna K.
Overall rating
  • Industry: Legal Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

GoTo Connect to Your Clientele

Reviewed on 2021/03/29

GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. I enjoyed...

GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. I enjoyed launching it and training my team on it and got a lot of feedback from them as well about how functional it was for them.

Pros

GoTo Connect was easy for our remote team to all download on their computers and use at home. Due to Covid we went mobile with very little notice. This program was easy for our team to learn to use to make calls, create voicemails, manage call backs, etc. It was also easy for our leads and supervisors to monitor activity and follow up on our teams performance. We could control turning lines on and off easily.

Cons

Make it easier to transfer calls so that 3-way calls can be done and any party can drop off without the call ending.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

It works, but not well, and it has such great potential.

Reviewed on 2019/10/03

Jive allows us to have multiple company phone numbers and extensions without the need for landlines...

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pros

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Neal W.
Overall rating
  • Industry: Printing
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ain't no Jive

Reviewed on 2021/01/20

The customer service dept walked us through the entire process, "holding our hands" until we were...

The customer service dept walked us through the entire process, "holding our hands" until we were up and running, even better than before!

Pros

Seamless integration. We switched from another service to Jive, the service is smooth and has great connectivity. Our voicemail settings and others switched with us.

Cons

It took about a month. We had to wait for our numbers to be transferred and sometimes calls wouldn't come through as they had. In the end it all worked out.

Showing 5 reviews of 569 Read all reviews

GoToConnect FAQs

Below are some frequently asked questions for GoToConnect.

GoToConnect offers the following pricing plans:

  • Starting from: US$19,95/month
  • Pricing model: Subscription
  • Free Trial: Available

Tier 1 : $29.95 Per Device (1-4 users) Tier 2 : $25.95 Per Device (5-9 Users) Tier 3: $23.95 Per Device (10-24 Users) Tier 4: $21.95 Per Device (25-49 Users) Tier 5: $19.95 Per Device (50-100 Users)

We do not have any information about GoToConnect features

GoToConnect has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

GoToConnect supports the following languages:

English, French, German, Portuguese, Spanish

GoToConnect supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

GoToConnect integrates with the following applications:

Google Workspace, Microsoft Azure, Salesforce Sales Cloud, Slack, Zoho CRM

GoToConnect offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for GoToConnect.