GoTo Connect

The first-ever truly unified voice and video solution.

About GoTo Connect

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, reliable and flexible solution. Users can meet, talk, and collaborate seamlessly via web browser, desktop application, or desk phone with features ranging from secure video conferencing and screen sharing, to virtual voicemail and call forwarding.

For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.

Pricing starting from:

US$19,95/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of GoTo Connect

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Ireland, United States

Supported Languages

English, French, German, Portuguese, Spanish

Pricing starting from:

US$19,95/month

  • Free Version
  • Free Trial
  • Subscription

Images

GoTo Connect Software - Video meetings with chat
GoTo Connect Software - Meeting Rooms
GoTo Connect Software - Create diagrams
GoTo Connect Software - Invite additional members to mettings
GoTo Connect Software - Mobile Calling
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GoTo Connect video
GoTo Connect Software - Video meetings with chat
GoTo Connect Software - Meeting Rooms
GoTo Connect Software - Create diagrams
GoTo Connect Software - Invite additional members to mettings
GoTo Connect Software - Mobile Calling

Features

Total features of GoTo Connect: 98

  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone Software
  • Survey/Poll Management
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Two Way Audio & Video
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Alternatives

RingCentral MVP

4,2
#1 Alternative to GoTo Connect
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video,...

RingCentral Contact Center

4,3
#2 Alternative to GoTo Connect
RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive...

Microsoft Teams

4,4
#3 Alternative to GoTo Connect
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice &...

8x8 Contact Center

4
#4 Alternative to GoTo Connect
8x8's self-service cloud contact center provides a flexible way to engage with customers, enabling any business to...

Reviews

Overall rating

4,5 /5
(611)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,6/5

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Showing 5 reviews of 611
David K.
Overall rating
  • Industry: Warehousing
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best change from Landline to VOIP ever!

Reviewed on 2022/06/23

I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable...

I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable compared to our old system. Just need to ensure proper internet service.

Pros

We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place

Cons

The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.

Alternatives Considered

RingCentral Contact Center and RingCentral MVP

Reasons for Choosing GoTo Connect

Cost and better system.

Reasons for Switching to GoTo Connect

Best price plans and offerings.
Rahul P.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect Product for All-in-out

Reviewed on 2021/10/30

It's one of the least buggy software out there when it comes to video and audio conferencing.

It's one of the least buggy software out there when it comes to video and audio conferencing.

Pros

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

Cons

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

Alternatives Considered

Microsoft Teams

Reasons for Choosing GoTo Connect

There were a lot of constraints with the business account

Switched From

TeamSupport

Reasons for Switching to GoTo Connect

It was a cheaper option
James C.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

"A simple way to link up and collaborate!"

Reviewed on 2022/06/03

While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone...

While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate.

Pros

It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.

Cons

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.

Dominic B.
Overall rating
  • Industry: Wholesale
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Inexpensive VOIP phone system

Reviewed on 2022/04/08

Saved a lot of money using their VOIP over using a traditional landline provider. Voice quality is...

Saved a lot of money using their VOIP over using a traditional landline provider. Voice quality is excellent . They have capability of voicemail and forwarding phone numbers all in the admin panel

Pros

This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either.

Cons

Everything about the system is pretty straight forward. I have not found any features that are missing.

Paul P.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Service For Remote Call Centers

Reviewed on 2022/01/26

This product has allowed us to easily grow our company and expand our customer service coverage....

This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.

Pros

We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.

Cons

This software had no weaknesses at all. It is robust and provides every feature you could dream of.

Showing 5 reviews of 611 Read all reviews

GoTo Connect FAQs

Below are some frequently asked questions for GoTo Connect.

GoTo Connect offers the following pricing plans:

  • Starting from: US$19,95/month
  • Pricing model: Subscription
  • Free Trial: Available

GoTo Connect has three pricing plans: Basic: Starting at $24.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $29.00/user/month Fully-featured phone, chat, and video conferencing system Premium: Starting at $39.00/user/month Our standard package plus support center and exclusive features

GoTo Connect has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

GoTo Connect supports the following languages:

English, French, German, Portuguese, Spanish

GoTo Connect supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

GoTo Connect integrates with the following applications:

Google Workspace, Microsoft Azure, Microsoft Teams, Salesforce Sales Cloud, Slack, Zoho CRM

GoTo Connect offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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