GoToConnect

The first-ever truly unified voice and video solution.

4,5 /5 (563 reviews) Write a Review!

GoToConnect Overview

What is GoToConnect?

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.

GoToConnect Overview

Pricing

Starting from
US$19,95/month

Pricing options

Free Trial
Subscription
Value for money

Tier 1 : $29.95 Per Device (1-4 users)
Tier 2 : $25.95 Per Device (5-9 Users)
Tier 3: $23.95 Per Device (10-24 Users)
Tier 4: $21.95 Per Device (25-49 Users)
Tier 5: $19.95 Per Device (50-100 Users)


GoToConnect Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, French, German, Portuguese, Spanish

Media

GoToConnect video GoToConnect screenshot: GoToConnect screenshot: GoToConnect screenshot: GoToConnect screenshot: GoToConnect screenshot:

GoToConnect Reviews

GoToConnect Reviews

Overall rating
4,5
/
5
Excellent
376

Very good
142

Average
30

Poor
7

Terrible
8

Value for Money
4,5
Features
4,5
Ease of Use
4,5
Customer Support
4,6
92% recommended this app
Ann H.

The best business decision I ever made

The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.


Michael W.

Excellent VOIP Service!

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.


Jon J.

GoToConnect (Jive)

Great! They are the best value for the money without the big price tag


Verified Reviewer

It works, but not well, and it has such great potential.

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.


Melissa H.

Reliable softphone app

I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.


Ann H.
Industry: Mental Health Care
Company size: 2-10 Employees

The best business decision I ever made

Used Daily for 2+ years
Reviewed on 2019/01/29
Review Source: Capterra

The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly.

Pros

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Cons

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael W.
Industry: Publishing
Company size: 11-50 Employees

Excellent VOIP Service!

Used Daily for 2+ years
Reviewed on 2019/12/02
Review Source: Capterra

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Pros

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jon J.
Industry: Market Research
Company size: 51-200 Employees

GoToConnect (Jive)

Used Daily for 2+ years
Reviewed on 2020/08/25
Review Source: Capterra

Great! They are the best value for the money without the big price tag

Pros

We have been a customer since before GoToConnect bought them out. Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them

Cons

International dialing. If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Real Estate
Company size: 51-200 Employees

It works, but not well, and it has such great potential.

Used Daily for 6-12 months
Reviewed on 2019/10/03
Review Source: Capterra

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pros

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 3.0/10

Melissa H.
Industry: Environmental Services
Company size: 11-50 Employees

Reliable softphone app

Used Daily for 6-12 months
Reviewed on 2020/08/04
Review Source: Capterra

I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.

Pros

GoToConnect has been super helpful since I have been away from my office phone for months. The app is easy to use over WiFi. I use the app on both my laptop and phone and they are both reliable for answer calls and checking voicemails.

Cons

I wish that the do not disturb settings had more options instead of simply on/off. If I am on vacation for an extended period I will turn off notifications on my phone; but it would be helpful to set the notifications based on time of day. I frequently receive calls outside of office hours and wish that it did not disrupt me when I am using my phone for personal use.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 563 user ratings
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GoToConnect Pricing

GoToConnect Pricing

Starting from
US$19,95/month
Free Trial
Subscription
Value for money

Tier 1 : $29.95 Per Device (1-4 users)
Tier 2 : $25.95 Per Device (5-9 Users)
Tier 3: $23.95 Per Device (10-24 Users)
Tier 4: $21.95 Per Device (25-49 Users)
Tier 5: $19.95 Per Device (50-100 Users)

Tier 1 : $29.95 Per Device (1-4 users)
Tier 2 : $25.95 Per Device (5-9 Users)
Tier 3: $23.95 Per Device (10-24 Users)
Tier 4: $21.95 Per Device (25-49 Users)
Tier 5: $19.95 Per Device (50-100 Users)

Value for Money
4,5/5
Based on 563 user ratings
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GoToConnect Features

GoToConnect Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,5/5
Based on 563 user ratings
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Categories

Additional information for GoToConnect

Additional information for GoToConnect

Key features of GoToConnect

  • Agent login/log out
  • Auto-Attendants
  • Call analytics
  • Call center management
  • Call monitoring
  • Call queue management
  • Call recording
  • Call routing
  • Cloud PBX
  • Contact management
  • Corporate directory on phone
  • Custom messages
  • Custom schedules
  • Dial by name
  • Fax to email
  • IVR / Voice recognition
  • Inbound reporting
  • LDAP integration
  • Multi-site compatible
  • Ring groups
  • Speed dial
  • VoIP

Benefits

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.

GoToConnect FAQs

GoToConnect FAQs

Below are some frequently asked questions for GoToConnect.

Q. What type of pricing plans does GoToConnect offer?

GoToConnect offers the following pricing plans:

Starting from: US$19,95/month

Pricing model: Subscription

Free Trial: Available

Tier 1 : $29.95 Per Device (1-4 users) Tier 2 : $25.95 Per Device (5-9 Users) Tier 3: $23.95 Per Device (10-24 Users) Tier 4: $21.95 Per Device (25-49 Users) Tier 5: $19.95 Per Device (50-100 Users)

Q. What are the main features of GoToConnect?

GoToConnect offers the following features:

  • Agent login/log out
  • Auto-Attendants
  • Call analytics
  • Call center management
  • Call monitoring
  • Call queue management
  • Call recording
  • Call routing
  • Cloud PBX
  • Contact management
  • Corporate directory on phone
  • Custom messages
  • Custom schedules
  • Dial by name
  • Fax to email
  • IVR / Voice recognition
  • Inbound reporting
  • LDAP integration
  • Multi-site compatible
  • Ring groups
  • Speed dial
  • VoIP

Q. Who are the typical users of GoToConnect?

GoToConnect has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does GoToConnect support?

GoToConnect supports the following languages:

English, French, German, Portuguese, Spanish

Q. What type of pricing plans does GoToConnect offer?

GoToConnect has the following pricing plans:

Subscription

Q. Does GoToConnect support mobile devices?

GoToConnect supports the following devices:

Android, iPhone, iPad

Q. What other apps does GoToConnect integrate with?

GoToConnect integrates with the following applications:

Google Workspace, ITBoost, Legwork, Microsoft Azure, Salesforce Sales Cloud, Slack, Zoho CRM, Zoho Desk

Q. What level of support does GoToConnect offer?

GoToConnect offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Forum, Video Tutorials