Dialpad Talk

Business phone system for enterprises

4,3 /5 (350 reviews) Write a Review!

Dialpad Talk Overview

What is Dialpad Talk?

Dialpad Talk is a modern business phone system that combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

The system includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.

Dialpad Talk Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Dialpad Talk offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.


Dialpad Talk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Japan
Supported Languages
English, Japanese

Media

Call Analytics
Customizable Call Routing
Post Call Summary Transcript
Dialpad Everywhere
Send SMS messages from your desktop app
Integrations on Mobile
Dialpad Talk video Dialpad Talk screenshot: Call Analytics Dialpad Talk screenshot: Customizable Call Routing Dialpad Talk screenshot: Post Call Summary Transcript Dialpad Talk screenshot: Dialpad Everywhere Dialpad Talk screenshot: Send SMS messages from your desktop app Dialpad Talk screenshot: Integrations on Mobile

Dialpad Talk Reviews

Dialpad Talk Reviews

Overall rating
4,3
/
5
Excellent
175

Very good
124

Average
36

Poor
10

Terrible
5

Value for Money
4,3
Features
4,3
Ease of Use
4,5
Customer Support
4,3
85% recommended this app
Steven G.

End-all for hosted phone / fax

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.


Tamesha C.

I Love It!

Efficiency is the right word to sum it up with DialPad. Dialpad has brought Efficiency with my business. I'm able to connect with my clients right from the start. DialPad allows me to prepare to take a call by sending a notification to my device or desktop. I'm ready for every call.


Michelle C.

Admin Review

Helping direct calls to the right department.


Harry R.

good value but buggy.

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.


Tj N.

This is the next step in IP phones - Perfect for working from home

This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad.
Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system.
With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance.
Our user feedback has been overwhelmingly positive.
Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home.


Steven G.
Industry: Insurance
Company size: 2-10 Employees

End-all for hosted phone / fax

Used Daily for 2+ years
Reviewed on 2018/11/19
Review Source: Capterra

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tamesha C.
Industry: Insurance
Company size: Self Employed

I Love It!

Used Daily for 1-5 months
Reviewed on 2020/07/31
Review Source: Capterra

Efficiency is the right word to sum it up with DialPad. Dialpad has brought Efficiency with my business. I'm able to connect with my clients right from the start. DialPad allows me to prepare to take a call by sending a notification to my device or desktop. I'm ready for every call.

Pros

I love how DialPad offers all of the contacts information right there all at one time. You can check and see the last email, text, appointment. Also, you can view tips to use in you conversation.

Cons

I don't have a whole lot of cons for Dialpad. The only thing, I may say is when there time for an update, my app starts to disconnect a bit when receiving calls/text messages. Other than that, I use DialPad on a daily basis all day long. It's the first thing I bring up on my computer and on my cell phone when I'm on the go. I never miss a call or a message. It's the life of my business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michelle C.
Industry: Computer Software
Company size: 51-200 Employees

Admin Review

Used Weekly for 2+ years
Reviewed on 2020/09/04
Review Source: Capterra

Helping direct calls to the right department.

Pros

Dialpad is very easy to deploy on new users and is easy for my users to pick up. Now with the entire company being WFH, the push to cellphone feature is very handy to ensure I don't miss any calls.

Cons

Sometimes the phone numbers in my area codes are not available and I have to wait a few days for one in my area code to be available, but that isn't Dialpad's problem.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Harry R.
Industry: Health, Wellness & Fitness
Company size: Self Employed

good value but buggy.

Used Daily for 2+ years
Reviewed on 2018/07/23
Review Source: Capterra

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Pros

Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years.
Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons

Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Tj N.
Industry: Financial Services
Company size: 201-500 Employees

This is the next step in IP phones - Perfect for working from home

Used Daily for 2+ years
Reviewed on 2020/07/24
Review Source: Capterra

This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad.
Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system.
With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance.
Our user feedback has been overwhelmingly positive.
Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home.

Pros

Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done.
Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere.
Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal.
Simple and intuitive. Reliable, priced perfectly, full of features.

Cons

I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,3/10
Based on 350 user ratings
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Dialpad Talk Pricing

Dialpad Talk Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Dialpad Talk offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Dialpad Talk offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Value for Money
4,3/5
Based on 350 user ratings
Compare value for money rating with alternatives
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Dialpad Talk Features

Dialpad Talk Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,3/5
Based on 350 user ratings
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Categories

Additional information for Dialpad Talk

Additional information for Dialpad Talk

Key features of Dialpad Talk

  • Application integration
  • CRM integration
  • Call Center Management
  • Call list management
  • Call logging
  • Call recording
  • Call routing
  • Call screening
  • Call transfer
  • Call waiting
  • Chat functionality
  • Communication management
  • Company directory
  • Custom abbreviated dialing
  • Customer greetings & music
  • Data storage management
  • Drag & drop interface
  • Employee management
  • Fax management
  • File transfer
  • Group messaging
  • HD audio & video calling
  • Instant messaging
  • International calling
  • Live / video conferencing
  • MMS messaging
  • Meeting management
  • Microsoft Office integration
  • Multimedia support
  • SMS messaging
  • Secure data storage
  • Simultaneous Ringing
  • Single sign on
  • Switch between devices
  • Text reply
  • Third party integration
  • Three-way calling
  • Virtual attendant & IVR
  • Visual voicemail
  • Web analytics
  • Web portal management

Benefits

-Best-in-breed VoIP technology including WebRTC and the Opus codec deliver crystal-clear voice calls.
-Complete communications solution keeps teams and users connected with voice, video, messaging, and meetings across desktop and mobile devices.
-Cloud-based architecture means no expensive hardware to buy and no complicated infrastructure to build and maintain.
-Mobile-first approach to iOS and Android apps provide users with the flexibility to communicate and collaborate from anywhere.
-Smart integrations with Google G Suite and Microsoft Office 365 allow users instant and in-context access to important emails, documents, and dates.
-Real-time transcription and post-call summaries with highlighted action items.
-Modern business features including live call switching and call analytics provide users with up-to-date tools for the future of work.

Dialpad Talk FAQs

Dialpad Talk FAQs

Below are some frequently asked questions for Dialpad Talk.

Q. What type of pricing plans does Dialpad Talk offer?

Dialpad Talk offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Dialpad Talk offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Q. What are the main features of Dialpad Talk?

Dialpad Talk offers the following features:

  • Application integration
  • CRM integration
  • Call Center Management
  • Call list management
  • Call logging
  • Call recording
  • Call routing
  • Call screening
  • Call transfer
  • Call waiting
  • Chat functionality
  • Communication management
  • Company directory
  • Custom abbreviated dialing
  • Customer greetings & music
  • Data storage management
  • Drag & drop interface
  • Employee management
  • Fax management
  • File transfer
  • Group messaging
  • HD audio & video calling
  • Instant messaging
  • International calling
  • Live / video conferencing
  • MMS messaging
  • Meeting management
  • Microsoft Office integration
  • Multimedia support
  • SMS messaging
  • Secure data storage
  • Simultaneous Ringing
  • Single sign on
  • Switch between devices
  • Text reply
  • Third party integration
  • Three-way calling
  • Virtual attendant & IVR
  • Visual voicemail
  • Web analytics
  • Web portal management

Q. Who are the typical users of Dialpad Talk?

Dialpad Talk has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Dialpad Talk support?

Dialpad Talk supports the following languages:

English, Japanese

Q. What type of pricing plans does Dialpad Talk offer?

Dialpad Talk has the following pricing plans:

Subscription

Q. Does Dialpad Talk support mobile devices?

Dialpad Talk supports the following devices:

Android, iPhone, iPad

Q. What other apps does Dialpad Talk integrate with?

Dialpad Talk integrates with the following applications:

ExecVision, Front, Gong.io, Kustomer, People.ai, PieSync, Rippling, ServiceNow, Zendesk, Zendesk

Q. What level of support does Dialpad Talk offer?

Dialpad Talk offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials, FAQs