About Dialpad

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.

Pricing starting from:

US$15,00

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, Japan, New Zealand, United States

Supported Languages

English, Japanese

Pricing starting from:

US$15,00

  • Free Version
  • Free Trial
  • Subscription

Images

Dialpad Software - Call Analytics
Dialpad Software - Customizable Call Routing
Dialpad Software - Post Call Summary Transcript
Dialpad Software - Dialpad Everywhere
Dialpad Software - Send SMS messages from your desktop app
Dialpad Software - Integrations on Mobile
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Dialpad video
Dialpad Software - Call Analytics
Dialpad Software - Customizable Call Routing
Dialpad Software - Post Call Summary Transcript
Dialpad Software - Dialpad Everywhere
Dialpad Software - Send SMS messages from your desktop app
Dialpad Software - Integrations on Mobile

Features

Total features of Dialpad: 74

  • Access Controls/Permissions
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Dashboard
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Transfer
  • For Small Businesses
  • Goal Setting / Tracking
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Intent Recognition
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-User Collaboration
  • Multiple Parties
  • On-Demand Recording
  • Onboarding
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Queue Management
  • Reporting/Analytics
  • SIP Trunking
  • Sentiment Analysis
  • Single Sign On
  • Speech Recognition
  • Speech Synthesis
  • Third Party Integrations
  • Training Management
  • Unified Communications
  • Video Conferencing
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Alternatives

RingCentral MVP

4,2
#1 Alternative to Dialpad
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video,...

GoTo Connect

4,5
#2 Alternative to Dialpad
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and...

Vonage Business Communications

4,1
#3 Alternative to Dialpad
Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing...

Twilio

4,6
#4 Alternative to Dialpad
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and...

Reviews

Overall rating

4,4 /5
(456)
Value for Money
4,4/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,3/5

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Showing 5 reviews of 456
Steven G.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

End-all for hosted phone / fax

Reviewed on 2018/11/19

Overall, it's the most progressive VOIP option with the most current and cutting edge features....

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Russell B.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Artificial feature limitations soured my experience with Dialpad

Reviewed on 2021/07/21

Once the port issues were resolved it is generally fine and easy to use, although I am disappointed...

Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Pros

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Cons

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed.

The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user.

We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Alternatives Considered

OpenPhone

Reasons for Choosing Dialpad

Inability to dial out using the main line or to receive texts to that number. Our customers had no idea who was calling them, and texts to our primary line vanish into the aether never to be seen or even known about.

Switched From

Google Voice

Reasons for Switching to Dialpad

It seemed to meet my needs. In hindsight I wish I had gone with Openphone due to artificial and arbitrary product feature limitations that Dialpad imposes which Openphone does not.
Verified Reviewer
Overall rating
  • Industry: Law Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Dialpad is Almost a Perfect Tool to use for Calls

Reviewed on 2022/04/30

Pros

The ability to text clients. A lot of the clients I have are homeless, or hard to reach so texting is an amazing feature.

Cons

I wish it was easier to search text messages. When I search names in Dialpad I end up accidentally calling the clients.

Donald T.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Run don't walk away

Reviewed on 2022/06/12

Initially it was ok, but in dealing with the company they are not honest in their dealings.

Initially it was ok, but in dealing with the company they are not honest in their dealings.

Pros

The functionality is good and the setup on our smart phones is easy enough

Cons

It is clunky, but when I canceled the service, I am still continued to be billed months after. The customer service is evasive and even called out there representative as if she worked for me. Not sure how they are going to back track on that statement. In the end, there are a lot of choices and I choose honesty and good service over price every time.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great functionality and Price point for a small business

Reviewed on 2022/04/19

I've had it for so long, I can't remember how long. That means it's constantly used and part of my...

I've had it for so long, I can't remember how long. That means it's constantly used and part of my toolbox.

Pros

A number available for voice and texting

Cons

Needs to improve handoff reliability between devices

Alternatives Considered

RingCentral MVP

Reasons for Choosing Dialpad

More functionality and reliability

Reasons for Switching to Dialpad

Just a matter of preference and supporting a growing company
Showing 5 reviews of 456 Read all reviews

Dialpad FAQs

Below are some frequently asked questions for Dialpad.

Dialpad offers the following pricing plans:

  • Starting from: US$15,00
  • Free Trial: Available

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Dialpad has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Dialpad supports the following languages:

English, Japanese

Dialpad supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Dialpad integrates with the following applications:

Domo, Google Workspace, LinkedIn for Business, Microsoft 365, Okta, Salesforce Sales Cloud, ServiceNow, Zendesk

Dialpad offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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