Dialpad

Dialpad

Cloud communication platform for enterprises

4.3/5 (280 reviews)

Dialpad Overview

Dialpad is a modern cloud communication system that combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

The system includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Japan, United Kingdom, United States

Supported Languages

English, Japanese

Dialpad Reviews

Overall rating
4.3/5
84% positive reviews
132
Excellent
102
Very good
35
Average
7
Poor
4
Terrible
Dysiree R.

Dial Pad Versus Other Phone System

Used Daily for 1+ year
Reviewed on 2019/05/31
Review Source: Capterra

My experience was great, basically it does the job we need so I am satisfied with that. But to be more advanced, the system needs more improvement and I hope they could make it more user-friendly​.

Pros

If you are looking for a ​cheaper phone service, that does the job of catering your customer's, this might be the one for you. Way cheaper than Ring Central and The Customer​ Service is Up top, but SOMETIMES not so easy to get in touch with especially​ on weekends. However, I highly recommend​ their service as they are very fair to their users, For instance, when we were still getting used to the system,​ we have 4 phone lines that were reserved and we weren't aware that it was being billed, but the customer service steeped in and refunded the cost of the unused lines RIGHT AWAY, they are easy to negotiate with.

Cons

The Software is basic, but not that very user-friendly compared to ring central. We've been using Ring Central for a few years before we shifted to Dial Pad.
Recordings are not easily located, when you try searching the phone number on the call logs, it will just give you the activity and the only way for you to turn on the recording is to manually​ turn it on while on a phone call, there must be some other ways, but for people who are not so techy and just wanted to use the phone service solely, it would be quiet a challenge figuring how to set this in automatic mode. Dial Pad also Offers Transcription, this means that all Voicemails left on your phone numbers we're automatically transcribed, however,​ it is not accurate but it does the job.
Integrations with dialpad to your customized database​MIGHT be possible​ but at a higher cost and you may need to get a quote with their Sales Department.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Milan J.

Dialpad Review

Used Daily for 1+ year
Reviewed on 2019/03/01
Review Source: Capterra

Overall, the experience with Dialpad is quite positive. We came from another in house VOIP solution, and knowing that you always have someone ready to help you , gives you peace of mind. It does what its supposed to do, and the majority of the time it does it well!

Pros

One of the best features Dialpad has to offer is the ability to integrate with other services. Single sign on makes accessing Dialpad a breeze, and with GSuite requires one less password for myself, and all of our users. We all have so many passwords that we need some form of software to maintain them all! Interaction with other users through Gsuite, Salesforce, and many others also show up in the main interface allowing users to quickly go back to files, or conversations they recently had with other users. Unified communications is big in today's world and Dialpad handles it quite well. There is a decent variety of equipment that you can use with Dialpad, but it also allows us to completely remove the desk phone which is a nice touch, especially considering the types of work envoironments we have where users can chose where they would like to work. Last but not least, and at the core of its functionality the basic phone system. While allowing users to transfer calls amongst people, you are also able to transfer between devices, which means that, when your 1-2 meeting runs long, you can move your call to a mobile device if you need to get going. Overall the system is quite robust, and provides all the functionality one could ask for!

Cons

Its hard to list many cons, as we have only ever experienced a few, but here they are. Not all bluetooth, or wireless headsets play well with Dialpad. We have had to switch the headsets that a handful of our users depend on. That being said, once you have found one that works well, there are no problems. One other problem that we have encoutered is dropped calls, or unresponsive application. Most of the time, a simple restart of the application, or computer will resolve these issues, but they are still issues. Last but not least, the frequent updates. While it is good to continuously provide important updates, it feels like there is one every week, and not all users are comfortable with making these changes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

The most advanced and affordable option out there

Used Daily for 2+ years
Reviewed on 2018/11/20
Review Source: Capterra

I love Dialpad. We started with Google Voice back in the day, but abandoned it because it wasn't a flexible office phone solution. Then we jumped into Switch.co because it promised a lot that Google Voice lacked. It wasn't quite right for us yet so we went away from that too. I also tried other solutions along the way. After a few years, Switch.co matured and was rebranded into Dialpad. Since that maturation we've been all in! The new iteration of the platform had the simplicity we needed while at the same time bringing the tech we desired.

The audio delay on this voip service is non-noticeable. Let me repeat that, the audio delay is non-noticeable. We've tried a lot of VOIP systems and that is my biggest complaint. Dialpad delivers on the quality of the audio and the non-noticeable delay.

When we've had issues or questions, customer service was on it in a suprisingly short amount of time. On top of that, they always resolved our issues/questions in a satisfactory way.

This is a great product, but moreso I think they're a great company.

Pros

1) Works on ios/android, computer, and desktop phone. It works well on all the devices I use.
2) You can transfer calls between devices.
3) Each month it gets increasingly better with regular software updates.
4) Simple management of our team phone numbers and departments.
5) It allows for better general office number handling.

Cons

1) When switching from wifi to cellular LTE the call often drops or has issues for a bit (ie. leaving the office, with HD calling enabled)
2) Not great conference integration. I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration. The pricing is silly w/ uberconference, every one of my lines doesn't need their own uberconference, we really only need 1 or 2 lines.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Cloud-Based Office Phones Increase Productivity

Used Daily for 6-12 months
Reviewed on 2018/01/18
Review Source: Capterra

Pros

I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged.

The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love?

Cons

The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it.

You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

Promising service BUT...

Used Weekly for 2+ years
Reviewed on 2018/07/23
Review Source: Capterra

Mobile communications for a small business. Call recording. Conference calls.

Pros

In fairness to the "But/Cons" that I will mention, this is the second business that I've used Dialpad for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better.

Cons

There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. Dialpad said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account!

I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10

Dialpad Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Dialpad offers three pricing tiers.

Standard: $15 per user/month billed annually or $20 billed monthly
Pro: $25 per user/month invoiced annually
Enterprise: $35 per user/month invoiced annually

Dialpad Features

  • CRM Integration
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Instant Messaging
  • Third Party Integration
  • Video Conferencing
  • Voice Mail

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Call Monitoring
  • Conferencing
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics

Additional information for Dialpad

Key features of Dialpad

  • Application integration
  • CRM integration
  • Call Center Management
  • Call list management
  • Call logging
  • Call recording
  • Call routing
  • Call screening
  • Call transfer
  • Call waiting
  • Chat functionality
  • Communication management
  • Company directory
  • Custom abbreviated dialing
  • Customer greetings & music
  • Data storage management
  • Drag & drop interface
  • Employee management
  • Fax management
  • File transfer
  • Group messaging
  • HD audio & video calling
  • Instant messaging
  • International calling
  • Live / video conferencing
  • MMS messaging
  • Meeting management
  • Microsoft Office integration
  • Multimedia support
  • SMS messaging
  • Secure data storage
  • Simultaneous Ringing
  • Single sign on
  • Switch between devices
  • Text reply
  • Third party integration
  • Three-way calling
  • Virtual attendant & IVR
  • Visual voicemail
  • Web analytics
  • Web portal management

Benefits

-Best-in-breed VoIP technology including WebRTC and the Opus codec deliver crystal-clear voice calls.
-Complete communications solution keeps teams and users connected with voice, video, messaging, and meetings across desktop and mobile devices.
-Cloud-based architecture means no expensive hardware to buy and no complicated infrastructure to build and maintain.
-Mobile-first approach to iOS and Android apps provide users with the flexibility to communicate and collaborate from anywhere.
-Smart integrations with Google G Suite and Microsoft Office 365 allow users instant and in-context access to important emails, documents, and dates.
-Real-time transcription and post-call summaries with highlighted action items.
-Modern business features including live call switching and call analytics provide users with up-to-date tools for the future of work.

Dialpad FAQs

Below are some frequently asked questions for Dialpad.

Q. What type of pricing plans does Dialpad offer?

Dialpad offers the following pricing plans:

Starting from: US$15,00/month

Pricing model: Subscription

Free Trial: Available

Dialpad offers three pricing tiers.

Standard: $15 per user/month billed annually or $20 billed monthly
Pro: $25 per user/month invoiced annually
Enterprise: $35 per user/month invoiced annually

Q. What are the main features of Dialpad?

Dialpad offers the following features:

  • Application integration
  • CRM integration
  • Call Center Management
  • Call list management
  • Call logging
  • Call recording
  • Call routing
  • Call screening
  • Call transfer
  • Call waiting
  • Chat functionality
  • Communication management
  • Company directory
  • Custom abbreviated dialing
  • Customer greetings & music
  • Data storage management
  • Drag & drop interface
  • Employee management
  • Fax management
  • File transfer
  • Group messaging
  • HD audio & video calling
  • Instant messaging
  • International calling
  • Live / video conferencing
  • MMS messaging
  • Meeting management
  • Microsoft Office integration
  • Multimedia support
  • SMS messaging
  • Secure data storage
  • Simultaneous Ringing
  • Single sign on
  • Switch between devices
  • Text reply
  • Third party integration
  • Three-way calling
  • Virtual attendant & IVR
  • Visual voicemail
  • Web analytics
  • Web portal management

Q. Who are the typical users of Dialpad?

Dialpad has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Dialpad support?

Dialpad supports the following languages:

English, Japanese

Q. What type of pricing plans does Dialpad offer?

Dialpad has the following pricing plans:

Subscription

Q. Does Dialpad support mobile devices?

Dialpad supports the following devices:

Android, iPhone, iPad

Q. What other apps does Dialpad integrate with?

Dialpad integrates with the following applications:

G Suite, Gong.io, Office 365, Okta, People.ai, Rippling, Salesforce Sales Cloud, ServiceNow, Zendesk, Zendesk

Q. What level of support does Dialpad offer?

Dialpad offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials