Dialpad

Cloud communications system for enterprise businesses.

About Dialpad

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.


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Dialpad

4,3 (516)
VS.

Starting Price

US$15,00
US$24,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

80
94

Integrations

8
17

Ease of Use

4,4 (516)
4,0 (265)

Value for Money

4,2 (516)
3,8 (265)

Customer Service

4,1 (516)
3,6 (265)
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Reviews

Overall rating

4,3 /5
(516)
Value for Money
4,2/5
Features
4,2/5
Ease of Use
4,4/5
Customer Support
4,1/5

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Showing 5 reviews of 516
Steven
Steven
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

End-all for hosted phone / fax

Reviewed on 2018/11/19

Overall, it's the most progressive VOIP option with the most current and cutting edge features....

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Bryan
Overall rating
  • Industry: Facilities Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onboarding/Migrating

Reviewed on 2020/07/30

Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth,...

Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth, I was thanked for how well it went. We are so thankful to be out of Mitel services and into one system.

Pros

Mobile/Desk/Web-app allows me to switch between device seamlessly without the caller knowing.
The call transcriptions and recording is great to review calls. I really like the Google integration as well.

Cons

I would like the API to provide call transcripts with Zapier. This will allow me to create a webhook I can then pass to my CRM to create a case if needed.

Sometimes my mobile app on Android when my screen is locked and the device rings through Dialpad the app hides. I have to unlock the phone and by then the caller hangs up.

Alternatives Considered

RingCentral MVP and Zoom

Reasons for Choosing Dialpad

We had too many moving parts and needed vendor support.

Reasons for Switching to Dialpad

Integration and features.
Harry
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

good value but buggy.

Reviewed on 2018/07/23

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business...

As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall.

Pros

Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years.
Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed.

Cons

Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app.

Erin
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy Transition. Great Ongoing

Reviewed on 2020/12/15

Consolidation of products- we don't need a separate conference call plan or a separate text...

Consolidation of products- we don't need a separate conference call plan or a separate text platform.

Pros

With a sudden switch to remote offices we needed a system with direct lines, ability to transfer calls, video conferencing and FERRPA compliant texting. DialPad had everything we needed. Customer service was there at every turn to help us set up and even import or address book. We have had no issues with the calls, VM or video conference.

Cons

When you are receiving a call you must press 1 to prove you are not a VM. It increases the time the caller waits.

Alternatives Considered

RingCentral MVP, Zoom and GoTo Connect

Reasons for Switching to Dialpad

DialPad had good reviews online. We did a trial period and liked the features. Customer Service was outstanding
Wendy
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great platform for an inbound/outbound call center.

Reviewed on 2022/04/18

As a newly launched small business, Dialpad has enabled me to provided 24 hour, excellent service...

As a newly launched small business, Dialpad has enabled me to provided 24 hour, excellent service to my clients.

Pros

The convenience of the set up and implementation.

Cons

Can't think of any at this time. Everything about the software has been above my expectations.

Alternatives Considered

Five9

Reasons for Switching to Dialpad

Dialpad was more cost effective for me at the time.
Showing 5 reviews of 516 Read all reviews

Dialpad FAQs

Below are some frequently asked questions for Dialpad.

Dialpad offers the following pricing plans:

  • Starting from: US$15,00
  • Free Trial: Available

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Dialpad has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Dialpad supports the following languages:

English, Japanese

Dialpad supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Dialpad integrates with the following applications:

Domo, Google Workspace, LinkedIn for Business, Microsoft 365, Okta, Salesforce Sales Cloud, ServiceNow, Zendesk Suite

Dialpad offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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