Dialpad

Cloud communications system for enterprise businesses.

About Dialpad

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.


Images

Dialpad Software - Ai Messaging - Collaborate from anywhere with a single workspace for team messaging, business texting, and topic-based channels.
Dialpad Software - Ai Meetings - Connect teams around the world with one-click video conferencing and live Ai transcriptions.
Dialpad Software - With Dialpad Ai, you can set up call routing to any device (or team), get reliable service (thanks to Google Cloud Platform & our worldwide data centers), and even have voicemails transcribed, ensuring you never miss a beat.
Dialpad Software - Upgrade your outbound sales dialer with an all-new seller experience powered by Dialpad Ai. From live coaching to sentiment analysis, our Ai assistant makes it easy for your sales team to close deals, faster.
Dialpad Software - Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.
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Dialpad video
Dialpad video
Dialpad Software - Ai Messaging - Collaborate from anywhere with a single workspace for team messaging, business texting, and topic-based channels.
Dialpad Software - Ai Meetings - Connect teams around the world with one-click video conferencing and live Ai transcriptions.
Dialpad Software - With Dialpad Ai, you can set up call routing to any device (or team), get reliable service (thanks to Google Cloud Platform & our worldwide data centers), and even have voicemails transcribed, ensuring you never miss a beat.
Dialpad Software - Upgrade your outbound sales dialer with an all-new seller experience powered by Dialpad Ai. From live coaching to sentiment analysis, our Ai assistant makes it easy for your sales team to close deals, faster.
Dialpad Software - Built in Call Transcriber - You do the talking, we’ll handle the rest. Dialpad captures what was said and even tracks action items, keywords, and sentiment in a call summary sent right to your inbox.

Not sure about Dialpad? Compare with a popular alternative

Dialpad

4,2 (518)
VS.
Highly reviewed

Starting Price

US$15,00
month
US$25,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

80
194

Integrations

51
26

Ease of Use

4,4 (518)
4,0 (18 308)

Value for Money

4,2 (518)
4,0 (18 308)

Customer Service

4,1 (518)
4,1 (18 308)
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Reviews

Overall rating

4,2 /5
(518)
Value for Money
4,2/5
Features
4,2/5
Ease of Use
4,4/5
Customer Support
4,1/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 518
Steven
Steven
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

End-all for hosted phone / fax

Reviewed on 2018/11/19

Overall, it's the most progressive VOIP option with the most current and cutting edge features....

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Ian
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great interface but could improve integrations

Reviewed on 2020/07/30

It is a great tool for handling calls and texts, but the lack of integrations may end up becoming a...

It is a great tool for handling calls and texts, but the lack of integrations may end up becoming a dealbreaker as we consolidate and streamline our tools if we can find something that will better integrate with Front.

Pros

The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Cons

Number one biggest issue is that text messages cannot integrate into Front to be handled there. Better Front integration for that specifically and in general would be a game changer for us. Would be great if names would update in Dialpad for the contact center from the Hubspot integration as well. Finally, it also often defaults to personal contacts over contact center contacts, which can make team collaboration more difficult.

Alternatives Considered

RingCentral Contact Center

Reasons for Choosing Dialpad

Grasshopper's features were not up to large team collaboration.

Switched From

Grasshopper

Reasons for Switching to Dialpad

The startup discount was a big factor for us.
Amber
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Cheaper than most, but you get what you pay for..

Reviewed on 2018/07/19

I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am...

I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company.

Pros

I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful.

Cons

It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use.
You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year.
There is a very big delay when you have calls forwarded to your cell phone.
When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high.
Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed.

Katie
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great service, just a few things that are hard to find

Reviewed on 2020/12/15

It was a huge upgrade from Google Voice and I've been happy overall.

It was a huge upgrade from Google Voice and I've been happy overall.

Pros

I really like the sound quality of the phone call. The department and contacts are easy to access too. I really like that a text can be marked unread, and that calls and voicemails are transcribed as well as recorded. Images are easy to send as well. The round robin call rotation is great.

Cons

It's difficult to mark a voicemail unread. Often there is a delay when a call begins. I can't drag text into the message to copy, or highlight and drag phone numbers and text out of Dialpad to copy to accounts. Video is very small when sent through Dialpad.

Bryan
Overall rating
  • Industry: Facilities Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Onboarding/Migrating

Reviewed on 2020/07/30

Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth,...

Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth, I was thanked for how well it went. We are so thankful to be out of Mitel services and into one system.

Pros

Mobile/Desk/Web-app allows me to switch between device seamlessly without the caller knowing.
The call transcriptions and recording is great to review calls. I really like the Google integration as well.

Cons

I would like the API to provide call transcripts with Zapier. This will allow me to create a webhook I can then pass to my CRM to create a case if needed.

Sometimes my mobile app on Android when my screen is locked and the device rings through Dialpad the app hides. I have to unlock the phone and by then the caller hangs up.

Alternatives Considered

RingCentral MVP and Zoom

Reasons for Choosing Dialpad

We had too many moving parts and needed vendor support.

Reasons for Switching to Dialpad

Integration and features.
Showing 5 reviews of 518 Read all reviews

Dialpad FAQs

Below are some frequently asked questions for Dialpad.

Dialpad offers the following pricing plans:

  • Starting from: US$15,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote.

Dialpad has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Dialpad supports the following languages:

English, Japanese

Dialpad supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Dialpad integrates with the following applications:

Abstrakt, Alexa, AzureDesk, Bubble, Bullhorn ATS & CRM, CEIPAL ATS, CEIPAL Workforce, Ceipal Procurewise, Chorus, Clio, Cloze, Convin, Copper, DataGrail, Dialpad Ai Contact Center, Domo, Forethought, Gong.io, Google Workspace, HappyFox Assist AI, HappyFox Workflows, Helpwise, HubSpot CRM, Intercom, Jiminny, KIZEN, Kustomer, LawGro, LinkedIn for Business, Microsoft 365, Microsoft Outlook, Microsoft Teams, Mindtickle, Miro, Mixmax, Okta, OneLogin, OutreachCRM, Playvox, Prodoscore, Recruitly, Rippling, Salesforce Sales Cloud, Salesmate, ServiceNow, Slack, Theta Lake Compliance Suite, Tray.io, Zapier, Zendesk Suite, Zoho CRM

Dialpad offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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